Ordered two Bold suitcases worth $300 each. One arrived defective. My first experience with customer support was insulting. He offered me 15% off my NEXT purchase as a show of “good will.” I was offer... See more
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Review summary
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Reviews shaping this summary
The luggage was beautiful. Shipping was not super fast, but it was good enough (and free!). Ultimately, I ordered 5 pieces, but had to return one due to a defective zipper. There was a little glitch... See more
Company replied
I bought my wife a Travelpro Carry-On on a Woot sale several years ago, and it has been outstanding. When it came time to replace my own trusty carry-on, I didn’t hesitate, I ordered the Platinum®... See more
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We just got back from Italy celebrating our honeymoon, this was the perfect size, easy to walk with and carry for traveling for 2 weeks. We brought one week of clothes and all my toiletries, makeup,... See more
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Company details
Written by the company
Well made. Well tested. Well traveled.
The Travelpro® 100 Day Trial
Written by the company
- Satisfaction Guarantee
- If your luggage fails to meet your expectations for any reason, you may return it for a full refund within 100 days. We’ll even pay the return shipping. (Excluding Alaska or Hawaii).
Free shipping over $99.
Quality Assurance Guaranteed.
Shipping within 24-48 business hours upon receipt of order (excluding weekends and holidays & the selected shipping method).
Contact info
FIRST CLASS TRAVEL LUGGAGE
3.6
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Wheels Break Constantly
We have two Travel Pro Crew Classic carry-on spinner suitcases bought in 2022. Though we don’t travel often, we were happy with the how much these cases held for the size, and how easily they rolled. However, on only our third trip using these cases, two wheels broke off on one case and one wheel broke on the other. The airline compensated us, and after some effort with Travel-Pro’s customer service, we got replacement wheels. On our next trip, another wheel broke off. This time we replaced the wheel, but Travel-Pro also sent us a new, similar suitcase because they were out of wheels! On this our fourth trip with these cases, yet another wheel broke off. Now we are afraid to use either the repaired cases or the brand new replacement case. Luckily, each time the wheels broke on our return home, but had they broken on arrival at our destination we would have been lugging non-rolling suitcases through city streets and foreign airports. The wheels are obviously a weak spot in an otherwise fine piece of luggage, but the cases are useless to us if they don’t roll, or even if we fear they won’t roll.
18 July 2026
Unprompted review
Reply from Travelpro® USA
Thank you for your feedback, Stephen. We're very sorry to hear about the repeated wheel issues you experienced with your luggage. We understand how concerning and frustrating it can be when a product does not perform reliably, especially when traveling and depending on it during your trips.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
My order never arrived
My order never arrived. When I contacted TravelPro they said I could send them another $50 and they would send a replacement while I dealt with UPS. I don’t understand why it's MY job to deal with THEIR delivery service. I paid for a suitcase I didn’t receive and they want more money. They should replace it immediately and work on recouping the loss from UPS on their end.
20 July 2026
Unprompted review
Reply from Travelpro® USA
Thank you for your feedback, Andy. We're sorry to hear about the delivery issue and the frustration this situation has caused. We understand how disappointing it can be when an order does not arrive as expected and the resolution process does not meet your expectations.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
TravelPro Stand Beside your Word and Product!
I am so disappointed in TravelPro that they do not stand behind their word or product. I purchased the Maxlite 5 International Carry-On Rollaboard from TravelPro July, 2024; however, I have used it less than six times. I gave it two stars because I do like the bag; however, the zipper on the larger front pocket separated/misaligned. I have reached out with all requested information twice.
First time, I was emailed by Daniela, the zipper did not fall under their warranty; although it states: “What is Covered by this Limited Warranty
An "active" limited warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including
Zippers that break or can no longer operate correctly outside of normal wear and tear.”
Daniela emailed the zipper replacement was not available and they did not know when it would be available and I was offered15% off a new piece!
Second time I reached out, again emailed by Daniela, I was told the same thing minus the 15% off which I had declined.
I am only requesting a repair/replacement of my zipper or a comparable piece of luggage as stated in their warranty for defective parts.
TravelPro, you need to stand beside your word and your product.
22 June 2026
Unprompted review
Reply from Travelpro® USA
Thank you for your feedback, Nancy. We're sorry to hear about your experience and understand your disappointment regarding the zipper issue and the outcome of your warranty claim. We appreciate the time you've taken to share your concerns and understand the frustration when a repair or replacement solution is not immediately available.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
Poor Manufacturing Quality and Inadequate Customer Service a
For an expensive brand like a TravelPro suitcase you would expect a better quality product. I purchased my first TravelPro suitcase 20 years and I just retired it. Travel Pro's new suitcases are cheaply made. I bought a Medium Size Crew Classic for an upcoming trip and the zipper does not open and close smoothly. I contacted customer service, and it was the worst experience. She was illiterate, did not understand what I was saying or asking and reading from a script. She was unable to answer any questions out of the ordinary. Most frustrating, she refused to transfer me to a supervisor and kept putting me on hold. She wanted me to send a pictures of the suitcase and send me a replacement part. How is this even going to help! I was hoping to speak with a supervisor to expedite the process. Everything is handled online. I am returning this suitcase and getting another brand. Guess this long-term, loyal TravelPro customer is done!
10 June 2026
Reply from Travelpro® USA
Thank you for taking the time to share your feedback, Laura. We're very sorry to hear that your recent experience did not meet the expectations you've developed over the many years you've been a Travelpro customer. We understand how frustrating it can be when a product does not perform as expected and when the service experience does not provide the support you're seeking.
We already have your information associated with this review and will have our team take a closer look at your case to see how we may be able to further assist you. We appreciate your loyalty over the years, your patience, and the opportunity to review this matter further.
Atrocious Customer Service for the Price
I have had nothing but negative customer service experiences with this company and it has been maddening. It’s weird too because I just traveled to Europe and back with their products and loved them, got home and decided to add another bag to the set and am snarled in the same terrible customer service morass as last time (first time, ordered set in one color — bag came wrong color; this time, ordered in wrong color, IMMEDIATELY recognized it, called customer service seconds later, “yes I see your order, unfortunately we can’t cancel or modify existing orders … you’ll need to wait for it to come in and then you can return it.” “Wait doesn’t that just cost us both extra time and money?” “Probably.”
13 July 2026
Unprompted review
Reply from Travelpro® USA
Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand how frustrating this situation must have been.
Unfortunately, once an order has been shipped, our carriers are not always able to accommodate cancellation requests, even when we receive them shortly after the order is placed. We recognize how disappointing this can be, and we're sorry for the inconvenience it caused.
We have requested additional information through Trustpilot (it's private) so we can take a closer look at your case, further investigate what happened, and see how we may be able to improve your experience moving forward. We appreciate the opportunity to review your concerns and learn from your feedback.
Trash customer service
Trash customer service. Asking me repeatedly for something thats not on the bag a manufacturer's error nit mine.
Will NEVER purchase again.
7 July 2026
Unprompted review
Reply from Travelpro® USA
Thank you for taking the time to give us your feedback. We're very sorry to hear about your experience and understand how frustrating the experience was. Providing a smooth and helpful customer service experience is important to us, and we regret that we fell short of your expectations.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
EDIT: It appears we were unable to identify your case based on the information available in your review. To investigate your concerns and provide assistance, we will need information that allows us to locate your claim, such as the email address associated with your account, your ticket number, or your order number. Without these details, we are unable to match your review to a specific case and review the circumstances further.
Additional luggage for our 7 year old set
Order places online, arrived a day early, was used on our trip. Matches our existing pieces perfectly. Another quality piece from TravelPro
11 June 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Kenneth! We're delighted to hear that your new luggage arrived ahead of schedule and was able to join you on your trip right away. It's especially wonderful to know that it matches your existing Travelpro pieces perfectly after seven years. Thank you for your continued trust in Travelpro, and we wish you many more happy travels ahead!
Great luggage
The website is easy to use. Shipping was fast and accurate. The luggage is well made.
10 June 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Mary! We're thrilled to hear that you found our website easy to use and that your order arrived quickly and accurately. It's great to know you're happy with the quality and craftsmanship of your luggage. Thank you for choosing Travelpro, and we wish you safe and enjoyable travels!
Five stars for the product, one star service
Five stars for the product, one star for the customer "service" which has been awful, the wrong item was sent, then a replacement was sent to the wrong address, then another wrong item was sent...six weeks later, I still do not have the product I ordered and am waiting on a refund.
Update: It has been another month and I still have not been refunded after returning the original wrong item sent.
Third installment: TP finally responded to my inquiry about the refund for the items I sent back. They claim they were never received. I have proof of delivery from Fedex, showing that both packages were received and signed for by their "customer service" department. I still have not gotten any resolution so I am disputing the charges. Buyer beware, this company is not to be trusted!
8 June 2026
Reply from Travelpro® USA
Thank you for your feedback. While we're glad to hear that you were satisfied with the product itself, we're very sorry for the issues you experienced with your replacement order and the delays in resolving the matter.
Receiving incorrect items and waiting several weeks for a resolution is understandably frustrating and not the experience we want for our customers.
We have your information via Trustpilot so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
Good return and re-ordering service
11 June 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Edward! We're pleased to hear that you had a positive experience with our return and re-ordering process. Providing a smooth and hassle-free experience for our customers is always our goal. Thank you for choosing Travelpro, and we look forward to serving you again in the future!
It took me a long time to find…
It took me a long time to find Travelpro. I am so glad I finally did! My Travelpro bags are the best bags I have ever had. They are very well traveled nationally and internationally. Easy to roll, easy to spot on the luggage carousel and classy looking. They are just what I want and need for my travel! Good job!
10 June 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Roy! We're honored to hear that your Travelpro bags are the best you've owned and that they've served you well on both national and international travels. It's wonderful to know that you appreciate their durability, visibility on the baggage carousel, and stylish design. Thank you for sharing your experience and for choosing Travelpro. We wish you many more great adventures ahead!
Great product delivered as promised
11 June 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Daniel! We're delighted to hear that your order arrived as promised and met your expectations. Providing quality products and reliable service is what we strive for every day. Thank you for choosing Travelpro, and we wish you safe travels wherever your next journey takes you!
Customer service experience
I ordered a couple travel pro luggage sets. They were supposed to be 2 medium checked bags and 3 carryons. Unfortunately i ordered the large checked bag. My fault. I went to return the set as requested by travelpro customer service. They told me it was typical to send the return with 2 RMAs due to there being 2 suitcases. They also said i could send them in 1 box, which I did. Only 1 RMA was processed. Speaking with customer service has been a nightmare as they don't seem to understand what I am needing or asking. Not sure the second RMA will ever be processed. It has been frustrating for sure. The suitcases themselves are fantastic, but customer service has made for a very negative experience.
11 June 2026
Reply from Travelpro® USA
Thank you for your feedback, David. We're glad to hear that you're pleased with the quality of the suitcases, but we're very sorry for the frustration you experienced with the return process and the handling of your RMAs.
We understand how confusing and disappointing it can be when returns do not process as expected and getting answers feels difficult.
We already have your information associated with this review and will have our team take a closer look at your case to see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
Their warranty is useless and their…
Their warranty is useless and their customer service is horrific. When we made a warranty claim for a broken handle, we were told we would have to pay shipping for the new part! It then came with no instructions as to how to install it. When we called to inquire, we had a foreign call center person who was barely comprehensible. Eventually, she told us since it didn’t come with instructions, we should take it to a local repair place, and they would fix it. Which we did, only to find out we’d be charged for the repairs. So an item that was barely a year old and supposedly under warranty cost us $50 to fix. Stay away.
2 July 2026
Unprompted review
Reply from Travelpro® USA
Thank you for your feedback, Nancy. We're sorry to hear about your experience with the warranty claim process and the frustration you encountered regarding the replacement part, installation guidance, and repair costs.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
Great Quality
I have been very satisfied with my Travelpro Crew carryon and wanted a piece of similar quality in a larger size. I chose the Crew Checked Medium Spinner.
Website made it simple to find the one I wanted. It came quickly and I look forward to using it on an upcoming Europe trip.
10 June 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Robert! We're delighted to hear that you've been so satisfied with your Travelpro Crew Carry-On and chose the Crew Checked Medium Spinner for your larger travel needs. It's wonderful to know that our website made it easy to find exactly what you were looking for and that your order arrived quickly. We hope your new suitcase serves you well on your upcoming Europe trip and delivers the same quality you've come to expect from the Crew collection. Safe travels, and thank you for choosing Travelpro!
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, David! We're thrilled to hear that you've found our products to offer excellent quality at a great value. Providing durable, reliable luggage at competitive prices is something we take great pride in, so your feedback means a lot to us. Thank you for choosing Travelpro, and we hope to be part of many more journeys ahead. Safe travels!
Does not honor warranty
I was happy overall with suitcase until I tried to file a warranty claim on a tear along a sewn in part. They stated it was from normal wear and tear and would not honor a fix or substitute. It has only been on 4 trips. They offered a measly 15% on a new one which stores give bigger discounts. Now unhappy with them or any company that does not take responsibility for
poor workmanship.
I have submitted 2 requests with pictures and proof of purchase etc.. Thet counter offered with 25%discount towards a new suitcase. No offer to pay for repair or to replace product. If ripping along a piece of built in is normal wear &tear than suitcase is not as advertised and any suitcase can be bought cheaper. Save your money if having to replace luggage every 5 years.
29 June 2026
Unprompted review
Reply from Travelpro® USA
Thank you for your feedback, Beth. We're sorry to hear that your experience with our warranty process was disappointing. We understand your frustration and appreciate you taking the time to share your concerns. We've privately requested more information via Trustpilot so we can pull up your claim and see if there is anything else we can do.
Anonymous wedding gift
My daughter and son-in-law received a beautiful piece of Travelpro luggage as a wedding gift. The package arrived without any packing slip, card or other identifying information. We have not been able to identify who sent the gift. Customer service at Travelpro has been unable to help us identify who sent the gift! So frustrating! Does anybody have any suggestions?
26 June 2026
Unprompted review
Reply from Travelpro® USA
Thank you for reaching out and bringing this to our attention. We are genuinely sorry to hear about the difficulty identifying the sender of such a thoughtful wedding gift.
We understand how important it is to be able to acknowledge and thank the sender, and we regret that we have not been able to assist you with this so far.
Due to privacy policies, there can be limitations on the information we’re able to share, but we would still like the opportunity to review this further and see how we can help.
We’ve requested additional information through Trustpilot (it's private) so our team can review your case in more detail—you can just provide us with your ticket #, order number, or email used in previous correspondence with us so we can reach out.
Bait & switch on "100-day trial"
I purchased an item during a sale event from travelpro.com. The whole reason I purchased from their site (instead of Amazon, where it was actually *cheaper*) was because of the promise of a 100-day trial. That promise is prominently displayed on the product webpage.
After purchase, I received an email receipt stating that this was a "Final Sale - no returns or exchanges". In no way was this stated anywhere on the product webpage or during checkout. Only after my card had been charged.
I've gone back and forth with their support team and while they acknowledge that their web page was deceptive, they won't honor the 100-day trial.
If this is how they treat a brand-new customer, I have doubts about their supposed "lifetime warranty" and will not purchase another Travelpro product.
23 June 2026
Unprompted review
Reply from Travelpro® USA
First and foremost, we would like to sincerely apologize for the inconvenience you’ve experienced. We are very sorry to hear about the confusion surrounding the 100-day trial and the final sale messaging.
We understand how frustrating this must feel, especially when expectations set during the purchase process do not align with what is later communicated. This is not the experience we want for our customers, and we truly appreciate you bringing this to our attention.
We’ve requested additional information through Trustpilot (it's private) so our team can review your case in more detail—you can just provide us with your ticket #, order number, or email used in previous correspondence with us so we can reach out.
Great options, amazing customer service
Travel pro offers many options. While the options we tried didn’t work for us, the customer service was superior! The process to return or exchange is easy, the team was happy to help. And Dolores went above and beyond, worked with great integrity and professionalism. Thank you!
23 June 2026
Unprompted review
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our options helpful and experienced amazing customer service along the way.
While we’re sorry the items you initially tried didn’t quite work out, we’re so glad the return and exchange process was smooth and easy for you. It’s wonderful to know our team was happy to assist, and we truly appreciate your kind recognition of Delores—she’ll be delighted to hear your feedback about her integrity and professionalism.
If you need anything else, don’t hesitate to reach out. Safe travels!
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