Ordered two Bold suitcases worth $300 each. One arrived defective. My first experience with customer support was insulting. He offered me 15% off my NEXT purchase as a show of “good will.” I was offer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The luggage was beautiful. Shipping was not super fast, but it was good enough (and free!). Ultimately, I ordered 5 pieces, but had to return one due to a defective zipper. There was a little glitch... See more
Company replied
I bought my wife a Travelpro Carry-On on a Woot sale several years ago, and it has been outstanding. When it came time to replace my own trusty carry-on, I didn’t hesitate, I ordered the Platinum®... See more
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We just got back from Italy celebrating our honeymoon, this was the perfect size, easy to walk with and carry for traveling for 2 weeks. We brought one week of clothes and all my toiletries, makeup,... See more
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Company details
Written by the company
Well made. Well tested. Well traveled.
The Travelpro® 100 Day Trial
Written by the company
- Satisfaction Guarantee
- If your luggage fails to meet your expectations for any reason, you may return it for a full refund within 100 days. We’ll even pay the return shipping. (Excluding Alaska or Hawaii).
Free shipping over $99.
Quality Assurance Guaranteed.
Shipping within 24-48 business hours upon receipt of order (excluding weekends and holidays & the selected shipping method).
Contact info
FIRST CLASS TRAVEL LUGGAGE
3.6
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Horrible customer…
Horrible customer service!!!!!!!!!!!!!!!!! The worst company I’ve ever dealt with. I have sent them seven different emails after I submitted a replacement part ticket on their website. Sent them five different photos of the handles that I want to purchase and replace don’t waste your time or money travel pro is trash.
14 August 2026
Unprompted review
Reply from Travelpro® USA
Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how frustrating this situation has been.
We have requested additional information through Trustpilot (it's private) so we can review your case, including the communications and replacement part request details, and better understand what occurred. We appreciate the opportunity to look into this further.
"lifetime warranty" is a complete joke
I’m extremely disappointed with Travelpro’s “lifetime warranty.” I purchased two Travelpro Maxlite 5 Softside Carry-On Spinner suitcases (21-inch)—one pink and one blue—about four years ago. They have only been used approximately 12 times, and the wheels on both suitcases have now stopped working.
I submitted a warranty claim expecting Travelpro to stand behind its product and provide replacement wheels or, given the condition and limited use, potentially replacement suitcases. Instead, I was asked to pay $25 per suitcase—$50 total—for replacement wheels to be shipped.
I understand that warranties can have limitations, but charging $50 to ship two small sets of replacement wheels feels completely unreasonable, particularly when the product is advertised with a lifetime warranty. The actual shipping cost clearly cannot justify that amount, so it feels more like an additional charge being passed on to the customer under the guise of warranty service.
If a company advertises a lifetime warranty, I expect it to mean something. After only about 12 uses, having both sets of wheels fail and then being charged $50 for the warranty replacement parts is incredibly disappointing.
Travelpro should reconsider this policy and be more transparent about what its “lifetime warranty” actually covers. At minimum, warranty replacement parts should be provided without what feels like an excessive shipping/handling charge.
I would not recommend relying on Travelpro’s lifetime warranty based on my experience. TravelPro asked for more feeback but I missed the deadline.
13 August 2026
Unprompted review
Reply from Travelpro® USA
Thank you for sharing your feedback. We're sorry to hear that your experience with our warranty process did not meet your expectations and understand your frustration.
We have requested additional information through Trustpilot (it's private) so we can take a closer look at your case and review the details of your warranty claim.
We appreciate you taking the time to bring your concerns to our attention and the opportunity to better understand your experience.
The "warranty" is a scam
The "warranty" is a scam - I was offered "free" replacement wheels with a shipping cost of $25 + tax...so I'm just buying expensive wheels out of pocket, and I have to install them myself. The shipping for their actual luggage is only $15, so please explain to me why shipping just wheels is $10 more. So disappointed.
10 August 2026
Unprompted review
Reply from Travelpro® USA
Thank you for taking the time to share your experience. We're sorry to hear that the warranty process left you feeling disappointed, particularly regarding the replacement wheel shipment.
We understand your concerns and appreciate your feedback. We have requested additional information through Trustpilot (it's private) so we can review your case more closely and ensure we have a complete understanding of the situation.
No replacement parts despite promises
I had a missing component on my very expensive piece of luggage. I thought "thank god it's travelpro, they stand behind their products" Unfortunatley I was very wrong. There is a very small window of issues that their customer support team is capable of solving. They will not even sell you component parts that require replacement and expect you to drop another $300+ on a new bag for a simple replacement item. They are slow to repspond and unorganized. I cannot recommend working with them.
11 August 2026
Unprompted review
Reply from Travelpro® USA
Thank you for sharing your experience. We're disappointed to hear that obtaining assistance for a replacement component was more difficult than expected and that our support process left you with a negative impression.
We strive to provide helpful solutions whenever possible, and we're sorry to hear that was not reflected in your experience. We have reached out privately through Trustpilot to gather additional details and review the circumstances surrounding your request.
Bought because of warranty and…
Bought because of warranty and reputation. Wheel fell off of my Platinum Elite hardside bag, warranty was approved, but asking for $25 shipping for one wheel. Pretty clear that they're using "shipping charges" to pay for warranty work.
11 August 2026
Unprompted review
Reply from Travelpro® USA
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand concerns regarding warranty-related shipping fees and appreciate you bringing this to our attention. We have requested additional information through Trustpilot (it's private) so we can review your case and ensure we fully understand the situation.
Poor Travelpro customer service
My Travelpro Elite has been an excellent suitcase except that it sheds zipper pulls. I now know that this is common with Travelpro. The difficulty is in getting a replacement pull. Should be able to just go to their site and order one (or several). Nope. Even without asking for warranty replacement they want proof of purchase and photos (which won’t load). Calling customer service does not help. I’m still waiting. Won’t buy Travelpro again.
11 August 2026
Unprompted review
Reply from Travelpro® USA
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration regarding the warranty process and the difficulties you've encountered.
We have requested additional information through Trustpilot (it's private) so we can take a closer look at your case and better understand what may have occurred. We appreciate the opportunity to review this further and hope to assist in finding a resolution.
Excellent luggage
Excellent luggage, lasts a long time, works well despite the ravages of travel. Have used TravelPro for man decades.
12 July 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Jeanne! We're honored to hear that you've trusted Travelpro for many years and that your luggage continues to stand up to the demands of travel. Your loyalty and kind words mean a great deal to us. Thank you for choosing Travelpro, and we look forward to being part of many more journeys to come! ✈️🧳
Ordered two Bold suitcases worth $300…
Ordered two Bold suitcases worth $300 each. One arrived defective. My first experience with customer support was insulting. He offered me 15% off my NEXT purchase as a show of “good will.” I was offered no solution for the defective suitcase. I contacted the company a second time and made it clear this was unacceptable. The second interaction I had was much better. She resolved my issue quickly and politely. Now I have my two beautiful, durable, quality suitcases to take around the world with me.
12 July 2026
Reply from Travelpro® USA
Thank you for your review. While we're sorry to hear that your initial experience was frustrating, we're pleased that our team was able to resolve the issue and get you taken care of. We're glad you're now enjoying your new suitcases and appreciate you giving us the opportunity to make things right. We wish you many wonderful travels ahead!
Good price for quality luggage set…
The luggage was ordered and the website immediately updated me on the status of the shipment. Suitcases arrived timely and out the box we used them for travel. Solid zippers. Good wheel roll from the jet ridge to the plane - from the plane through the airport.
11 July 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Roch! We're delighted to hear that you were kept informed throughout the shipping process and that your luggage arrived promptly. It's wonderful to know the luggage performed well right out of the box and that you're happy with the wheel performance and overall quality. Thank you for choosing Travelpro, and we wish you many safe and enjoyable travels ahead!
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love your luggage. Your support means a lot to us. Thank you for choosing Travelpro, and we wish you many happy travels ahead!
Warranty Not What It Seems for Parts Like Wheels and Zippers
TravelPro advertises an all-encompassing warranty on their Platinum Elite products, which is supposed to cover the entire suitcase, including airline damage, for the life of the suitcase, including shipping costs. I reached out to TravelPro for repair options for a broken wheel and zipper on my bag. They confirmed that it would be covered under the warranty, but their solution for repair was to charge $25 to ship less than a pound worth of materials, and then to have me install them myself. This doesn't at all feel like the premium warranty that they advertise. Shipping small materials like this doesn't cost $25-- they're basically charging the replacement cost and forcing the labor on the customer. I'm really disappointed.
6 August 2026
Unprompted review
Reply from Travelpro® USA
Thank you for your feedback, Alex. We're sorry to hear that your experience with our warranty process did not meet your expectations. We understand your frustration regarding the replacement parts and associated costs.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We appreciate your patience and the opportunity to review this matter further.
Delores made all the difference
Delores made all the difference. She was and has been as kind, polite and considerate of my need as I’ve ever deserved. She is a compliment to Travel Pro, its customers and her family. I won’t soon forget her.
Robert Rosser
5 August 2026
Unprompted review
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Robert! We're thrilled to hear about your experience with Delores. Providing caring and attentive service is something we value greatly, and we're delighted she was able to make such a positive impact. We will be sure to share your kind words with her. Thank you for choosing Travelpro, and we wish you many safe and enjoyable travels ahead!
Great products and service
Great products, wonderful website to order, customer service and returns. Simple to do business with.
8 February 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review! We're delighted to hear that you've enjoyed our products, website experience, customer service, and returns process. Making it easy to do business with us is exactly what we strive for. Thank you for choosing Travelpro, and we look forward to being part of your future travels!
This bag is really terrific
This bag is really terrific. Really well designed, and the build quality is great. Very fast processing of my order too.
12 July 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Kenneth! We're thrilled to hear that you're enjoying your new bag and that its design and build quality have met your expectations. It's also great to know that your order was processed quickly. Thank you for choosing Travelpro, and we wish you many safe and enjoyable travels ahead!
I continue to be pleasantly surprised…
I continue to be pleasantly surprised at the value vs quality position of each piece of TravelPro I purchase. I was loyal to Tumi for decades, but once they dropped their lifetime warranty and moved production to china, I’ve watched as their pricing steadily rises with an equal reduction in quality. I find it hard to justify luxury brand pricing (Rimowa, Zero Halliburton, etc) so I gave TravelPro a shot after doing a lot of research. I’m so glad I did. Every piece looks great and classy, is well built, and so functional. I have only bought from the platinum elite line, and have purchased 5 pieces and counting. I highly recommend TravelPro.
11 July 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Bradley! We're honored to have earned your trust and are delighted to hear how impressed you've been with the value, quality, and functionality of your Travelpro luggage. It means a great deal to know that after your research, Travelpro has become your luggage brand of choice. Thank you for your continued support and recommendation. We look forward to being part of many more journeys ahead!
Great purchase
Great purchase: the look, the ease of the roll, the craftsmanship… it’s top tier
11 July 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Kenneth! We're delighted to hear that you're enjoying the look, smooth rolling performance, and craftsmanship of your new luggage. Knowing that you consider it top tier is wonderful feedback for our team. Thank you for choosing Travelpro, and we wish you many great travels ahead!
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Crystal! We're thrilled to hear that you're happy with your purchase, the fast shipping, and the customer service you received. Your kind words mean a lot to us. Thank you for choosing Travelpro, and we wish you safe and happy travels!
So easy to pack
So easy to pack. Lots of pockets. Sturdy. I picked a medium size because we’re traveling and staying in hotels. I wanted a soft sided that opened is and not like a clam shell for small hotel rooms. My new Samsonite got damaged first trip so I decided to upgrade to TravelPro.
11 July 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Kathy! We're delighted to hear that you love the thoughtful design, roomy pockets, and durability of your new luggage. It's great to know that the soft-sided opening and medium size are a perfect fit for your travel style. Thank you for giving Travelpro a try, and we hope your new luggage serves you well on many adventures to come!
Great quality and Lightweight Carryon
The suitcase arrived earlier than originally estimated. Great! The quality of the workmanship and the lightweight design is exaclly what I wanted. I also love the color or the carryon.
11 July 2026
Reply from Travelpro® USA
Thank you so much for your fantastic 5-star review, Lucinda! We're thrilled to hear that your carry-on arrived earlier than expected and that the lightweight design and quality craftsmanship are exactly what you were looking for. We're also glad you love the color! Thank you for choosing Travelpro, and we wish you many wonderful travels ahead.
Warranty experience
Review updated.
Excellent customer service.
I initially wrote a very critical review of Travelpro’s warranty based on my experience trying to get my napsack with a defective zipper replaced under warranty.
However, a manager at Travelpro customer service stepped in and solved my case. After that, within 1-2 days, Travelpro replaced my napsack immediately with a new one.
Very thankful for their help. Of note, I have several other travelpro products that are of very high quality. Again their ability to go above and beyond with their customers is much appreciated.
25 July 2026
Unprompted review
Reply from Travelpro® USA
Thank you for your feedback, Adrian. We're sorry to hear that your experience with your backpack and the warranty process did not meet your expectations. We understand how frustrating it can be when a claim requires additional documentation and communication, especially when you're seeking a resolution for a product issue.
We have requested additional information through Trustpilot (it's private) so we can take a second look at your case and see how we may be able to further assist you. We were unable to find your case with the information provided in this review. We appreciate your patience and the opportunity to review this matter further.
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