Solgaard Reviews 2,338

My four-year-old suitcase received a crack. Within one day, the company resolved the issue and sent me a new suitcase. The issue was resolved in less than 12 hours! I love my suitcase and this company!

We have two medium carry on closets and two venture backpacks in our family. We travel both domestically and abroad. Solgaard bags have made our packing and travel efficient and hassle free.

We had an issue with the wheels on one of the carry on closets. When we reached out to the Solgaard team, Red in customer care immediately handled it for us and we could not be happier with their team and the product.

I bought a Solgaard hard case shell on February 2. I carried it on to a vacation where it developed a pretty significant crack. It was the first time I used the suitcase. I went to report a warranty claim, and they’re not going to do anything because I cannot find the itemized receipt which indicates my purchase. Clearly from the photographs it’s a brand new suitcase, and also I’m sure there must be some kind of serial number or mfg number that indicates that it’s brand new. I’m willing to tear the suitcase apart to find that number and send it in. However, they told me they’re not going to help me unless I have the itemized receipt. I certainly can understand policies regarding claims. However, in this case, when the suitcase has been on one trip, carried it on, and clearly there’s absolutely no damage to the bag other than where it’s cracked, I would think an exception would apply As an executive platinum on American Airlines, I’ve had many bags over the years. Never have I had an issue like this. I would not recommend this company to anybody.

A++ customer service. Rectified my issue immediately.

I’ve ordered a handful of products from Solgaard because everything is top notch, including their customer service. I travel on a weekly basis and between the carry on and the venture back pack, I never have to check in luggage. This stuff is built tough and I absolutely love the support team from Solgaard!!

I’ve been a repeat customer of Solgaard and have always appreciated the quality and design of their products. However, I recently had a disappointing experience that I think other buyers should be aware of.
After purchasing a suitcase directly from Solgaard (even with a small discount applied), I later discovered—completely by chance, through a conversation with someone at the airport—that the exact same bag was being sold at Costco for approximately $200 less than the standard price on Solgaard’s website. Even factoring in my discount, the price difference was still substantial.
Had I known this beforehand, I would have made my purchase through Costco instead.
I reached out to Solgaard, and they confirmed that they do occasionally partner with retailers like Costco for special promotions or limited-time offerings. However, they also noted that there’s currently no way for customers to be notified when their products are available through these third-party partners.
While I understand that pricing may vary across different sales channels, a difference of this size feels significant and worth flagging for other customers.
My advice: before purchasing directly from Solgaard, take a moment to check other retailers like Costco—you may find a much better price.
I still like the product itself, but this experience has made me more cautious about buying directly in the future.

Loved solgaard carry on product but finally the case broke after years of consistent travel. Customer service has a bit of delay, reaching out to solgaard on line via FB helped me resolve a shipping issue that had been pending a few weeks. Thanks for jumping in Jessa and getting this resolved for me. Overall I liked the product and will consider another purchase if I can get a good sale price.

JORDAN O.

I had great hopes for this product, I bought three items just for the shelf . However after three travels the strap of the shelf broke. Definitely it is not good quality. This is when the nightmare with their warranty support started. I notified them in January, they replied they do not have it in stock. After more than one month they agreed to take the luggage back and send me a new one. However when I received it did not have a shelf included, the only reason I bought this brand for. Since more than one month they keep saying that next day they will ship it, however after more than one month it did not ship yet. So after three month since notifying them, I ended up with a luggage with no shelf while they keep lying they will ship it tomorrow

Just returned from a month long trip with my four year old, carry-on closet, and noticed a crack in the top corner. Called Solgaard and spoke with a real customer service representative. After providing a few details and a photo of the damaged suitcase, I received an email that a new suitcase is being shipped to me – all without charge. No hassle and fantastic customer service. It’s a relief to deal with a company that stands behind its product. Also a good lesson to register your purchase. I will continue to order from Solgaard.

I love the SOLGAARD products and have purchased two carry on closets (we have had them for three years, and they have been all over the place country, Alaska, Europe, and Australia with us!). I also recently purchased the original check-in closest for our longer trips that we are planning.
Recently I had one of the carry on closets crack near the wheel and knowing that these have a lifetime guarantee I reached out to the team. A replacement is on the way!
I love the fact that they back up their products and we love their products - compression pockets are a great concept and we are organized and can carry a lot in our suitcases. We also don’t need to unpack: we extend the handle and hang the pockets holder from the suitcase. This was very helpful in Europe. where bureaus are not a thing, like they are in the US.
We also love that SOLGAARD makes their products from retrieving discarded bottles from rivers and streams. We consider this such a win/win!
Thank you to Jess and the SOLGAARD team - we cannot recommend them enough, and have been telling our family and friends about their products for years. We continue to be delighted (not just happy) customers!

Have a Carry On Closet and Backpack - products are great, can't say enough about them. Had a small issue with the Closet part and Solgaard went above and beyond what I would have expected a company to do!

Unparalleled customer service. I wish all companies stood behind their product like Solgaard. Very quick reply to fixing the issue. I travel on a plane every week and I use both the closet and backpack 52 weeks a year. I hope it’s get to me before my next plane trip next Wednesday. Thank you for being so customer focused.

Unbelievable customer service!
1.Bought a suitcase from Solgaard
2. Took a trip
3. Discovered a broken tab on the lock
4. Reported it to Solgaard
5. Solgaard replaced the suitcase
6. All in less than a week from reporting the problem to receiving the replacement!
IT’S REFRESHING TO FIND A COMPANY THAT STANDS BEHIND THEIR PRODUCTS 100%!

My wife and I own multiple pieces of solgaard luggage and love them. We recently had a wheel issue and dealt with Kristine on their help site and she was excellent at helping me get my issue resolved. The products are great quality and they truely stand behind their products. We would highly recommend Solgaard luggage to anyone looking fora quality product.

I recently had a minor issue with the Solgaard carry‑on that my daughter originally purchased for me. We reached out to Solgaard’s support team and were connected with Kristine, who was incredibly helpful from start to finish. She guided us through the process, ensured we provided the necessary details, and resolved the issue quickly and efficiently.
Beyond the great customer service, I truly love the luggage itself—well‑designed, durable, and perfect for travel. I highly recommend both the product and the Solgaard team. Their commitment to standing behind their products made the entire experience exceptional.

Don’t waste your money. My compression strap broke on my very first use. It is cheap. Customer service will not help you. It’s been a whole year and they did nothing. You’re better off buying something else. This is a trash company.

Great experience with Solgaard

I don’t usually leave reviews, so you can take this to the bank: Solgaard is legit. Best customer service, best carryon luggage I’ve ever had (I take a few international and domestic flights per year) and the product is just great. I can’t believe the customer service experience I just had —an airline damaged my outer shell and I’ve been going back and forth with them for months to get a replacement…finally I messaged Solgaard and they replaced it in a snap. Unreal.

Thank goodness for Joan at Solgaard!!! I had an issue with my bag and she patiently listened to my concerns and guided me in getting the required information to the correct place. She is very approachable and knowledgeable about the Solgaard products. An excellent customer service experience!
Thank you again Joan
A very satisfied and brand loyal customer

I had an issue with my carry on a few years after purchase. I emailed customer service and they responded immediately. I sent them a picture of the issue and with in a day they shipped out a replacement. An absolute pleasure to deal with. Thank you!