Travelmarvel Premium Cruise and Tours Reviews 

295
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent, friendly, and attentive staff, who often go above and beyond. The service is frequently highlighted as superb and well-organised, ensuring smooth holidays. Many people also commend the high quality of ships, accommodation, and food, with overall holiday experiences being well-planned and offering ample exploration time. Conversely, some customers mentioned lengthy coach journeys for excursions or inconvenient docking locations. Others reported ship issues like outdated bathrooms, poor water quality, or cabin noise, alongside unexpected ship changes and occasional disappointing food quality.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the friendly, helpful, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent food,... See more

Holidays

Users describe positive interactions with holidays, with many reviewers expressing great satisfaction and... See more

Location

Reviewers highlight ambiguous aspects of location, with some praising scenic routes like the Douro and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well organised, from being collected from home to return. Our tour director, Ana, was excellent. Friendly, knowledgable, well organised and happy to help with any unforeseen problems. Without her h... See more

Rated 5 out of 5 stars

The boat was beautiful. Staff and service were amazing. Service with a huge smile and nothing too much trouble. Emese our Tour Director went above and beyond to provide us with information every day... See more

Company replied

Rated 5 out of 5 stars

From start to finish our trip firstly on the Rocky Mountaineer and then to Lake Louise Banff Jasper Whistler and so many other lovely places was very well organised and executed. We had a top rate g... See more

Company replied

Rated 4 out of 5 stars

Had a great trip around the Greek islands on a small cruise ship, Caledonian Sky. However the ship is quite tired and in need of modernisation in some areas. The staff, food and wines were brilliant... See more

Company replied


Company details

Written by the company

Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.


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4.5

Excellent

TrustScore 4.5 out of 5

295 reviews

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4.5

All reviews

(295)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

The ship and crew were really friendly…

The ship and crew were really friendly and helpful, nothing was too much trouble. The food was ‘plentiful’ and of an excellent quality.
Our only concern relates to changing ship at the halfway point due to low water issues connected with the exceptional heatwave, but that was not the fault of anyone. It was frustrating to have to repack again, but the crew handled everything as best as they could. 😊

13 July 2026
Rated 5 out of 5 stars

Great support!

Cruise Director was outstanding and staff helpful and friendly, + an excellent itinerary with great support and organisation, despite a transfer between ships because of low water levels!

13 July 2026
Rated 4 out of 5 stars

A cruise of two halves

A cruise of two halves, we had to change ships mid cruise due to low river levels. Whilst the ships were sister ships, the experience was completely different, the first ship was very good to excellent, but the second ship was distinctly average. Notwithstanding this the overall experience was good with plenty of interesting but similar off ship excursions.

13 July 2026
Rated 4 out of 5 stars

Service and quality as always front & centre

Service and quality as always front and centre at Travelmarvel. The accommodation and comfort is excellent. Cruising on the Douro is spectacular and scenic. However the off ship excursions often involved lengthy coach journeys which then left time at the location visited shorter than desirable. The start and finish location at the marina across the river from Porto was also a disappointment as would have been nice to have had the chance to walk into Porto and experience the city at our own pace.
Despite this, looking forward to our next Travelmarvel experience . Thanks to the crew and all aboard the Estrella.

9 July 2026
Rated 5 out of 5 stars

This was our first river cruise ever so…

This was our first river cruise ever so there was some apprehension on our part as to what we would experience. The ship's crew, front and back of house staff and last but not least the housekeeping team were all outstanding. Trips on land were organised, informative and always done with due care and attention to the guests safety. All of this was done with a smile at whatever time of day or night. Thank you to everyone for giving us a really great holiday.

9 July 2026
Rated 5 out of 5 stars

An unforgettable cruise along Croatia coast

Well organised, from being collected from home to return.
Our tour director, Ana, was excellent. Friendly, knowledgable, well organised and happy to help with any unforeseen problems. Without her help (and a friend she happened to know in the airport ‘Lost & Found’) I don’t know when we would have finally been reunited with our lost luggage!
The Croatian coast was beautiful. Because of the size of ship we visited some fascinating places, not accessible to larger cruiseliners , with the benefit also of having opportunity to explore the various towns more in the evenings, as always in port overnight.

15 July 2026
Rated 1 out of 5 stars

Met up now with number of people from…

Met up now with number of people from our UK tourist group
3/4 have Bookedholiday in September and will seek assurances,like many others we know who will consider a cruise with you after hoping first of assurances re food/,dink plus VARYING? stopping places etc
Mentioned having done 3 other cruises with the same GROUP!hope quality service is as it was previously

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Super comfortable boat with really…

Super comfortable boat with really delightful staff. Headed by Artur who looked after every detail. Food plentiful & delicious. We commended Aung our steward and Ry our waitress. The daily trips were well organised and interesting, our guide Rubin was patient and clear with excellent clear English. Elizabeth was a super coach driver. If I have one suggestion, on the guided tour around Porto. Please think of renting open topped buses and giving an overview of the whole city. The tour we had was very limited, there is so much more to see than our short walking tour. Travelmarvel are very unusual in allowing guests with later flights to stay on board until early afternoon at the end of the cruise. Most appreciated.

16 July 2026
Rated 4 out of 5 stars

Food & service on board excellent

Food on board was truly excellent, and all the crew were fantastic, service was faultless. One item that felt wanting was the coffee - only a hot drinks machine was available, despite an unused barista machine being behind the bar.

16 July 2026
Rated 5 out of 5 stars

A first class experience!

Excellent staff! We felt we were the only cruise that year the attention was so good. This is housekeeping, restaurant and nautical crew plus the management. I didn’t meet the laundry staff but their work was first class.

2 July 2026
Rated 5 out of 5 stars

Artur was the star

Artur and his team made this a memorable trip where we made some great friends.
The cabin was spacious with lots of storage space and room under the bed for unpacked cases. Lots of plugs and charging points. The bathroom was well configured and the complimentary shampoo, body wash etc were of a good quality. The bed was really comfortable with two huge pillows! Our housekeeper was invisible in a good way! The bedroom was always well cleaned and there were options for frequency of change of towels.
The food was delicious with a great deal of choice and options. Desert pastries were freshly made and snacks provided throughout the day, including fresh fruit. Wines served were of a good quality.
The guides were very knowledgeable and stayed throughout the trip.
Entertainment was at the right level, a couple of nights with traditional groups, a night of a very competitive general knowledge quiz and an hilarious karaoke night. It is clear that Artur is a great team leader and brings out the best in his team and so much goes on behind the scenes.
Salamanca was a lovely excursion but would suggest the guided tour is first before free time as there are definitely places you would want to revisit. The port wine tasting was the standout. We went on the optional tour to Guimaraes which we paid for. I was disappointed that there were no entries to places of interest and it was effectively a coach trip with a 30 minute walking tour which I didn’t think was particularly good value for money. The other two visits, one to the Mateus Palace was interesting although a lot of the gardens were overgrown, not sure that the Castelo Rodrigo was really worth the journey or the walking over the cobblestones.
The trip to Porto gave you the option of remaining in the city and catching the shuttle bus back.
The scenery was beautiful but if you were expecting the charm of the Rhine or the Danube you would be disappointed.
We had an issue with the pricing of this trip but settled it with the head office.

16 July 2026
Rated 5 out of 5 stars

Brilliant holiday

A really good holiday from start to finish. Excellent ship. Local guides onboard were brilliant especially Rita. Food excellent. Onboard entertainment good.

2 July 2026
Rated 4 out of 5 stars

Good value for money

Overall the cruise was very good value but we were disappointed with the length of time in some towns. We were particularly keen to see Nuremberg but a quick bus tour and some spare time failed to deliver. The day was shared with Regensburg which was also very attractive and worthy of a longer stay. Conversely we spent almost a day and a half in Passau which wasn’t that interesting. A large number of passengers opted to take trips to Salzburg and the Czech Republic while the rest of us sailed to Linz. This bit of the journey was spoiled for us by the non stop inane piano music in the lounge - lift music is the best description. We were lucky however to get to Linz by early afternoon. A beautiful town worthy of a day to itself. The passengers who had gone off on trips arrived around 5pm and had little time to appreciate it.
We had to change ships halfway due to low water levels. That was very well handled by the staff. Our cruise direct, Andrew, was outstanding.Although the ships are identical, and you retain the same room number etc , our bed onboard the second ship wasn’t particularly comfortable due to a soft mattress.
I informed reception but I’m not convinced they did change it as it remained uncomfortable.
Staff on both ships were great , food was excellent, very good value overall and would certainly recommend. We had to walk through Viking ships a couple of times which is normal on river cruises as the ships berth side by side. The interior looked a bit more elegant and there appeared to be a quiet area , but I believe Viking are significantly more expensive.
If you’re new to river cruises, as we were, I would certainly give Travelmarvel a go.
The majority of your fellow travellers will be from Australia or New Zealand as the company is Australian owned.

29 June 2026
Travelmarvel Premium Cruise and Tours logo

Reply from Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We're pleased to hear you found your cruise to be good value, with excellent food, wonderful staff and strong support from Andrew and the team during the ship change.

We appreciate your feedback on the time spent in certain destinations, excursion experiences and onboard details. These insights are valuable as we continue to review and enhance our itineraries and guest experience.

Thank you for choosing Travelmarvel, and we're delighted to hear you would recommend us to those new to river cruising.

Kind regards,
Gemma
Customer Experience Team

Rated 5 out of 5 stars

Great staff and organisation

Great staff and organisation. Bernadette the cruise director was brilliant.
Only downside was the poor tv reception. Very few channels and intermittent reception.
McGearys “Irish” bar wasn’t great….no atmosphere and no Guinness…!!!
Otherwise a brilliant holiday and experience.

13 July 2026
Travelmarvel Premium Cruise and Tours logo

Reply from Travelmarvel Premium Cruise and Tours

Thank you for your review. We're delighted to hear you had such an enjoyable holiday and that Bernadette and the rest of the team helped make your experience so memorable.

We also appreciate your feedback on the TV reception and McGeary's Bar. As our river cruises often travel through more remote areas, reception can occasionally be affected, though we understand this can still be disappointing. Your comments about the onboard venue have also been noted and will be shared with the relevant team.

Thank you for travelling with Travelmarvel, and we hope to welcome you back on board again soon.

Kind regards,
Gemma
Customer Experience Team

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