First time user sending a package. I found the online booking system easy to use and selected courier based on a pick up date for the day of booking. Was picked up next business day and delivered befo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good Company, Though you have to wait for labels. Any sales that happen from Friday to Sunday, Cant be collected till Tuesday. It takes monday to get labels. Some of the competition sends labels st... See more
Company replied
Was good experience, but package was delayed for few days leaving due to not acceptable packaging(Gearbox needed to be boxed). And after it was picked up it should've arrived on Friday. But got email... See more
The company did ok. Their contractor missed the first pick up so it was picked up the following day. Package arrived sooner than expected but there was some damage to the item.
Company replied
Company details
- #1 of 1 best companies in Courier Service
- #1 of 1 best companies in Courier and Delivery Service
- #3 of 3 best companies in Delivery Service
- #1 of 1 best companies in Shipping and Mailing Service
- #1 of 1 best companies in Shipping Company
- #3 of 3 best companies in Shipping Service
Written by the company
Transdirect provides Delivery Solutions for Small to Medium Business, and Consumers, saving them time, money, and making them more efficient.
Contact info
4.1
Great
4K reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
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Brilliant 👌
Easy, transparent & succinct. Would use this service again 💯
26 February 2026
Unprompted review
Reply from Transdirect
Hello Brett,
Thanks for your review. We're pleased to hear that you found our services easy to use and would use our company again.
Regards, Bianca
Easy to book and receive quote
Easy to book and receive quote , reasonably priced and parcel arrived in good condition . . .
27 February 2026
Reply from Transdirect
Hello GB,
Thanks for your kind words. It's wonderful to know that you found it easy to book and receive a quote with reasonable prices.
Regards, Bianca
Reply from Transdirect
Hello,
Thanks for your review. We’re thrilled to hear that your parcel was collected on time with an easy to complete transaction and reasonable pricing.
Regards, Bianca
Reply from Transdirect
Hello Alan,
Thanks for your review. It's great to hear that you found our services easy to book and you received a fast serviced. We appreciate the recommendation.
Regards, Bianca
Reply from Transdirect
Hello Leonard,
Thank you for your review. We’re delighted to hear that you were happy with our customer service and that your delivery arrived quickly. We appreciate your support.
Regards, Bianca
The service was very good unfortunately…
The service was very good unfortunately the package was delayed in transit and was delivered 4 days late, I do appreciate that some things are out of their control and suggest that a longer expected date for delivery, an early delivery is much better than late
6 March 2026
Easy service to use
Easy service to use. Quick to get back with a quote and kept me up to date.
6 March 2026
Reply from Transdirect
Hello Simon,
Thanks for your review. It's wonderful to hear that you found our services easy to use, quick quoting and real time tracking. We appreciate your support.
Regards, Bianca
Prompt service and great prices
27 February 2026
Reply from Transdirect
Hello Williams,
Thanks for your review. It's great to know that you received a prompt service with great prices.
Regards, Bianca
Was good experience
Was good experience, but package was delayed for few days leaving due to not acceptable packaging(Gearbox needed to be boxed). And after it was picked up it should've arrived on Friday. But got email regarding delivery which was pushed to Monday/Tuesday. So i had to pick it up from depo myself.
27 February 2026
Fast pick up good communication
27 February 2026
Reply from Transdirect
Hello Cynthia,
Thanks for your review. We're delighted to hear that your pickup was fast and that you received good communication.
Regards, Bianca
I gave the exact correct dimension
I gave the exact correct dimensions and weight for my last consignment received a quote which I accepted I sent the item
Then a week later I received an extra charge because they maintained the measurements were not correct
This is not on I have used Transdirect before and I have not had this happen
It’s poor service
27 February 2026
Great Very quick and convenient door to door.
Very quick and convenient door to door.
27 February 2026
Reply from Transdirect
Hello Jane,
Thanks for your review. It's great to hear that you found our door-to-door service to be convenient with a speedy delivery.
Regards, Bianca
Because you always overcharge me if…
Because you always overcharge me if something is overweight and you never refund me if something is underweight and then when I want to query it it’s way too difficult. I am looking for somebody else.
27 February 2026
The software to book is easy to use.
The booking software is easy to use. The local depot staff where we drop our parcels are great to deal with.
27 February 2026
Reply from Transdirect
Hello Sue,
Thanks for your review. It's wonderful to hear that you found our services easy to book.
Regards, Bianca
Absolutely no care for the goods…
Absolutely no care for the goods whatsoever which were damaged beyond repair and then not interested in discussing the issue afterwards.
Tried to hit my credit card for extra money without my authorisation.
After useless discussion will now proceed to Vact.
12 December 2025
Reply from Transdirect
Hello Peter,
We’re really sorry to hear that your freight arrived damaged. We understand how frustrating that can be.
When the booking was made, warranty coverage unfortunately wasn’t selected. The option to add this coverage is available on the quote page before accepting and confirming the booking. Without warranty coverage, we’re unable to process damage claims through that protection.
Regarding the additional charge, this was applied because the delivery location was identified by the carrier as a residential address. During the booking process the address was entered as commercial, however upon delivery it was confirmed to be residential, which incurs an additional fee.
All potential additional charges, including residential delivery fees, are outlined in our Terms and Conditions which are accepted prior to completing payment.
We genuinely appreciate your feedback and understand this experience has been disappointing.
Regards, Bianca
Always pick up promptly
Always pick up promptly - our driver is really friendly and professional. A no hassle, seamless service.
28 February 2026
Unprompted review
Reply from Transdirect
Hello Donna,
Thanks for your review. It's great to hear that your pick-up was prompt and that the driver was friendly and professional. We appreciate your support.
Regards, Bianca
Charged twice!
I paid $250 upfront for shipping through Transdirect. The parcel was physically inspected and accepted at pickup and delivered successfully with no issue raised at collection.
After delivery, I was charged an additional $265 — more than the original cost — allegedly due to a 15% discrepancy in measurements. The item was an irregular shape, yet they claim to measure from the “absolute widest points”, which can significantly overstate size for non-box freight.
No revised quote was issued and no approval was requested before debiting my PayPal account.
Charging more than double the original agreed price after the service has been completed, without customer consent, is not reasonable. Very disappointing experience.
1 February 2026
Unprompted review
Excellent service
Excellent service, from start to finish. Easy to book and the process is communicated so well. I will be back, thank you.
27 February 2026
Reply from Transdirect
Hello Alison,
Thanks for y our review. It's fantastic to hear that our services have met your expectations and that you found it easy to book and process.
Regards, Bianca
Fast pick up and cheapest freight from…
Fast pick up and cheapest freight from remote Queensland to NSW
27 February 2026
Reply from Transdirect
Hello Clint,
Thanks for your review. we're pleased to hear that you pick up was fast and that we were the most cost-effective service available in remote Queensland. We appreciate your support.
Regards Bianca.
The shipment went on well from pick up…
The shipment went on well from pick up to delivery without a hitch
27 February 2026
Reply from Transdirect
Hello Paul,
Thanks for your review. It's wonderful to hear that your shipment went well with no issues, from pick-up to delivery.
Regards, Bianca
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