Transdirect Reviews 3,800

Service was excellant.

Thank you transdirect

Best price we could find and pick up and drop off were great.

picked up on time and delivered the bag on time.

Prompt pickup and delivery and great pice

Clear communication, easy tracking. Prompt delivery, package in excellent condition.

They failed to collect my package for two days, this caused money and time loss with my Business. I canceled the delivery so i could go with a different company. I was refunded (which was good) but then charged again a week later. Reply to Transdirect reply - I’ve got email trails with all the info and no requests for more that effected delivery.
Don’t try and save your ass with lies.

We entrusted this company with a time-critical pallet delivery from Melbourne to Sydney. The pallet was collected on Monday with an ETA of Wednesday. What followed was a week of frustration and complete operational failure.

There was no delivery. After multiple phone calls and repeated attempts to obtain accurate information, we were given vague assurances but no concrete update. By Friday, the pallet still had not arrived. We were then informed - only after we called them yet again - that delivery would not occur until the following Monday.

This shipment was required for a conference event on Saturday and Sunday. The failure to deliver on time compromised over six months of planning, preparation, and investment. As a direct result, we were unable to proceed with one of our scheduled events. The reputational and operational damage caused by this delay cannot be overstated. They then had the audacity to charge a redirection fee to send it back to Melbourne, despite failing to deliver the item in the first place.

Time-sensitive freight requires reliability, transparency, and accountability. Unfortunately, Transdirect demonstrated none of these qualities. The lack of urgency, poor communication, and failure to meet a straightforward interstate delivery timeline between Melbourne and Sydney is entirely unacceptable.

I would strongly caution anyone relying on deadlines or critical event logistics to consider alternative providers.

as usual the job is done efficiently

Had to organise a return to the supplier.
Transdirect were far less expensive, easier to book and print labels and easier to track than others.
My packages arrived interstate the next day! Brilliant!

Excellent, fast and easy to use. Thoroughly recommend.

So Far My Experience With This Company Is Very Positive, Great Prices & Great Service = I've Got Very Happy Customers I Will Continue To Increase My Business With Your Company Every Week Coming In To Our Peak Season, Keep Up The Fantastic Work

The process was simple and easy to follow. Collection was as scheduled. Delivery time was reasonable. Packages arrived undamaged. Tracking was also sufficient.

Good service

This is a very convenient service, it provides customers with the most choices in the shortest possible time. The booking system is complete and logical

Professional, I’ll use them again.

Booked on 19th Jan. Did not get booked up by 3rd Feb. Called again on 4th Feb very poor customer service

Price was good, pickup was quick and easy, parcel delivered quickly. All good.