Had a slight issue regarding me losing the original email sent from train tickets.com , I emailed William @ train tickets.com and literally within minutes I had received a response and my original tic... See more
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Contacted Michael at traintickets.com for a refund and he helped me through all the stages needed along with William who also played his part. More people should use this site for cheap train tickets... See more
Having had a medical situation & not able to travel on the date I booked split tickets. Morgan went above and beyond her customer service to be empathetic, kind & informative. Helping & guiding myself... See more
Train tickets email to me after booking tickets had the correct dates and destinations. However, when I was on the station waiting for the first train I realised some tickets were missing. Although I’... See more
Company details
Written by the company
Search for Split Tickets to get the Cheapest Fares (save up to 90%). 70% of our customers find a cheaper split ticket, saving £25 on average. No card or booking fees
Contact info
United Kingdom
- support@traintickets.com
- traintickets.com
4.4
Excellent
161 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Easy to use, great customer service
The website is very user-friendly and makes it simple to buy tickets, making it clear how much you are saving. When I wanted to exchange my ticket for another they were very helpful and responded to my request very quickly.
6 July 2023
Unprompted review
Glasgow to Rugby direct
Have travelled Glasgow to Rugby. Had to change seat for part of journey but was almost next to first one. No train changes. Massive price savings so hopefully journey back in a few days will be the same Excellent service and would recommend
29 June 2023
Unprompted review
Excellent customer service
Website is very user-friendly, fares compare favourably with other split ticket sites. Customer service was excellent when I requested a refund after a strike prevented me from travelling: response to my request was prompt, procedure was straightforward and payment was made quickly.
12 June 2023
Fantastic service
Fantastic - i'd booked 11 tickets and due to split ticketing made a decent saving. Then a train strike was announced on my date of travel. Traintickets.com were amazing, responding promptly via email. The refund process was swift despite the fact I had already had the tickets printed, I just had to write 'void' on each ticket and send a photo via email. The refund was in my account a few days later. Very happy and won't hesitate to use again. Thanks you
2 June 2023
Unprompted review
Very upset with my train ticket
Very upset with my train ticket
The train I have booked was fused with another one and I have my places confiscated by another two person and me and my son had to moved from one to another seat
And notice I have broken my wrist this week
1 June 2023
Reply from traintickets.com
Thank you for your feedback. I'm sorry to hear that after combining services, LNER did not honour your seat reservations, and also that you have broken your wrist - we wish you a speedy recovery.
traintickets.com are a third party retailer of tickets, and we do not own or operate any trains. Your train journey was with LNER, and so this review is really for them.
I hope that the experience you had with traintickets.com, searching for and booking your tickets, was greater than 1 star.
Kind regards,
Morgan @ traintickets.com
Confusing description and not a user-friendly itinerary
The itinerary sent by email was so vague and undescriptive for someone like me who is a tourist. The rail journey and destinations were marked with the same color as the tube journey to Marylebone. Londoners would know that rail starts from Marylebone, but those of us visiting need more detailed guidance.
The physical ticket itself was quite confusing. It had "London Underground Zone 1" as my departure place, but I was told only Marylebone is the departure point for rail journeys from London.
17 May 2023
Woking trip
Got good service and price for train journeys with split tickets and using my husbands disabled rail card
15 May 2023
Ive been a regular using of train in…
Ive been a regular using of train in last two weeks on 23th of May i
Got a ticket from TrainTickets.com
And they charged me two times i contacted them two
Times now not heard any thing from them yet.
22 May 2023
Reply from traintickets.com
Hi Mr Naurozi,
Thank you for your feedback, and for booking with traintickets.com.
We did receive your emails, & unfortunately were not able to reply to you until the following day. We do aim to get back to customers on the same day they contact us, and apologies that in this case it took us until the following day.
There had been 2 bookings placed for identical journeys, one of which has now been refunded for you. I hope this has resolved the issue for you.
Kind regards,
Morgan @ traintickets.com
Issue with email
Usually it’s all good, but last time I used your website the tickets didn’t get emailed to me until 12 hours later, which meant I had to book another ticket for my journey when I got to the station, because I didn’t have the emailed tickets to show.
12 May 2023
Reply from traintickets.com
Hi,
Thank you for your feedback, and my apologies for the slow delivery of your confirmation email. Please email support@traintickets.com with the booking reference - as you were unable to use the tickets due to the delayed email, we will be happy to reimburse you for the booking.
Kind regards,
Morgan @ traintickets.com
Selected the cheapest tickets
Selected the best tickets for me at the time I needed to travel.
18 May 2023
everything has worked flawlessly
17 May 2023
Easy,efficient & great pricing.
18 May 2023
cheaper than single ticket but took the…
cheaper than single ticket but took the leg work out of it for me
19 May 2023
A good experience all round
A good experience all round, unfortunately Thameslink wasn't running, so we had to pay for underground tickets to get to Kings Cross, that was frustrating.
19 May 2023
Simple and easy to use
16 May 2023
I am not use to buy in internet and the…
I am not use to buy in internet and the system was easy and friendly even for me ( 68 year old )
17 May 2023
Reply from traintickets.com
Hi,
Thank you for your feedback and for booking with traintickets.com.
We certainly do have a refund policy if your train is cancelled - if you do not travel due to a cancellation, you will be given a full refund of your booking.
Please email us at support@traintickets.com with your booking reference and we will be happy to help.
Kind regards,
Morgan @ traintickets.com
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