I had an excellent experience with them. They managed to save me a significant amount of money compared to other options, which was already a great start. What really stood out, though, was their... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent first experience using TrainSplit. Choices and prices with the associated train changes were clearly presented. I loved the clearly laid out itinerary which was really useful. I ended u... See more
Company replied
Booked a return ticket from Newport South Wales to Basildon Essex - which consisted of multiple changes per journey. I was running late for my outbound journey due to work commitments. Although... See more
Company replied
Excellent customer service from TrainSplit. Quick and responsive. I emailed them to find out the best way to sort out our booking when we had to change plans following an accident. Joe replied and a... See more
Company replied
Company details
Written by the company
Trainsplit.com is dedicated to saving you money on train tickets. By simply splitting your train journey across two or more train tickets, you can save money on your next trip. Thousands of people are now enjoying affordable train travel thanks to TrainSplit.
Contact info
Raileasy, 10 Station Parade, E11 1QF, London, United Kingdom
- customer.support@trainsplit.com
- trainsplit.com
4.7
Excellent
989 reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mike was amazing at explaining and…
Mike was amazing at explaining and resolving my problem - he couldn't have been more helpful!
Great customer service.
20 April 2026
Unprompted review
Fantastic customer service
Quick response, courteous and efficient. Could not ask for more from this great customer service. Other companies should learn from trainsplit
19 April 2026
Unprompted review
Reply from Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Very impressed by great customer…
Very impressed by great customer service from Adam at Trainsplit who answered my queries very promptly and with understanding.
Great service. Many thanks.
N
16 April 2026
Unprompted review
Reply from Trainsplit
We're thrilled that you've had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
An excellent experience
I had an excellent experience with them.
They managed to save me a significant amount of money compared to other options, which was already a great start. What really stood out, though, was their customer service.
The team was incredibly knowledgeable and took the time to answer all of my questions in detail. They were also very friendly and approachable, which made the whole process smooth and stress-free. Whenever I needed help, they were quick to respond and went above and beyond to make sure everything was sorted.
Overall, I couldn’t be happier with the service I received. I’d highly recommend them.
13 April 2026
Unprompted review
Reply from Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Purchasing Tickets
I found the experience of purchasing tickets pleasant and simple to follow. was also more than happy with the price I paid.
17 March 2026
Unprompted review
Reply from Trainsplit
We're very happy to learn of your positive experience with us. Thanbk you very much for your review. ~ Jonathan
This service is easy to use and savExcellent Service!es…
This service is easy to use and saves me a considerable amount of money when buying my rail tickets. Their customer service is excellent. I had a small issue with the website when buying my tickets today. I wrote to them about this and I received a prompt, courteous and helpful reply from their representative, Jonathan. Thank you and well done Raileasy!
27 March 2026
Unprompted review
Reply from Trainsplit
We're delighted to learn that you had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Lost tickets
Jonathan retrieved my tickets when I had mistyped my email address. Excellent rapid service. Thank you.
26 March 2026
Unprompted review
Reply from Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
What amazing Customer Service from…
What amazing Customer Service from Trainsplit. I have been dealing with the company for some time, but today was my first need to contact them with a query regarding a refund that could not be answered on their website.
Within minutes, not only had I received a reply from them, but they had also gone ahead and processed the refund.
Outstanding service. Thank you.
24 March 2026
Unprompted review
Reply from Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Disgruntled
I have used Trainsplit a number of times and have been happy. However, I now want a refund as I have COVID and cannot travel. There is no telephone number and apparently on line Covid not a valid reason!! All I want is to speak to someone.
23 March 2026
Unprompted review
Reply from Trainsplit
We are genuinely sorry to hear that you felt the need to leave a negative review, I am not able to locate any correspondence from you.
Our dedicated team is committed to delivering efficient and effective support, and we believe that email communication enables clear documentation and prompt resolution of your enquiries. So that we can investigate this further for you. Please can you email customer.support@trainsplit.com along with your booking reference number.
Excellent price and service
Excellent service, cheapest tickets, 10/10 customer service.
20 March 2026
Unprompted review
Reply from Trainsplit
We're thrilled to learn off your fantastic experience with us, and we really appreciate your positive feedback. Thank you for your 5* review! ~ Jonathan
Thank you Jonathan!
Jonathan from the customer service team in particular was so incredibly helpful and polite and helped solve my issue speedily and without any problems. He also helped to clarify any questions I had and overall turned a very stressful mishap into a very pleasant interaction
4 March 2026
Unprompted review
Reply from Trainsplit
We're really happy to learn that you had such a wonderful experience with us. Thank you for your 5* review! ~ Jonathan
Excellent customer service
Excellent, speedy response to my query and refund processed promptly.
3 March 2026
Unprompted review
Reply from Trainsplit
Your kind words have made our day. Thank you so much for your 5* review! ~ Jonathan
Excellent way of buying train tickets
Simple to use, with good savings over conventional booking methods. Easy to choose from several options given for routes, times and changing trains.
Strongly recommended
3 March 2026
Unprompted review
Reply from Trainsplit
We're thrilled to learn that you've had such a fantastic experience with us. Thank you for your 5* review and positive feedback! ~ Jonathan
Reply from Trainsplit
We're over the moon to hear that you gave us a 5-star rating! Thank you for choosing us. ~Tony
Efficient, professional customer service.
Quick and knowledgeable support after an issue caused by my not paying close enough attention to the small print.
Refunded tickets with clear advice provided by Adam from the customer services team.
24 February 2026
Unprompted review
Reply from Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Trainsplit
Great correspondence.
Kept me up to date on the process.
Resolved the matter quickly and efficiently
23 February 2026
Unprompted review
Reply from Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Great Customer Service - Totally helpful
The help and responses i have received have been fast and comprehensive a it has been a pleasure to deal with this company.
I made a mistake booking tickets and with-in two hours using e mails to Customer Services the issue was resolved.
I am a senior citizen and this company provided understandable e mails that totally guided me through the actions needed. I am not an internet user particularity, so i thought is would be time consuming and a bit daunting, but it was none of these due to the help i received. 5 STARS
18 February 2026
Unprompted review
Reply from Trainsplit
We're absolutely delighted to learn that you've had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Surprisingly smooth experience
Super quick response, very helpful and all around almost surprisingly smooth experience with refunding my purchase. very happy, thank you for the help Jonathan!
17 February 2026
Unprompted review
Reply from Trainsplit
Your kind words have made our day. Thank you for your 5* review and positive feedback! ~ Jonathan
I mistakenly booked the same ticket…
I mistakenly booked the same ticket twice, then I immediately contacted the support team, and was refunded in a few minutes. Excellent service!
17 February 2026
Unprompted review
Reply from Trainsplit
We're thrilled to learn that you had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Super swift service …
I needed to cancel a mistake booking and the service I received ( self service and by email) was excellent, efficient, and fast. Impressed!
13 February 2026
Unprompted review
Reply from Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
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