Quick delivery and as described. I have given it a run and happy with the easy starting, quality of the whipper snipper and the bump line feed. I was glad to see it comes with a metal brush cutte... See more
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Review summary
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I purchased solar double swing gate kit to replace an old electric gate that no longer worked . Great product, good quality, works well came with everything needed for a reasonably quick install. O... See more
Company replied
I bought 2 Electric Door Openers at a great discounted price and they were delivered very quickly. The instructions are a little vague in places but in the end I managed to get both roller doors sorte... See more
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Company details
Written by the company
Your trusted source for professional tools and workshop gear, delivered fast across Australia. At Trade Hero Australia, we empower tradies and mechanics with quality tools at unbeatable value. From heavy-duty workshop equipment to clever storage solutions, we stock what the pros need—no middlemen, no markups. Based in Melbourne and shipping nationwide within 24 hours, we make it easy to gear up and get the job done. 🔧 100% Aussie owned 🚚 Fast, reliable shipping 🛠 Trusted by thousands of professionals 📦 Real stock, ready to ship from our local warehouse
Contact info
3062, Somerton, Australia
- 0390157518
- support@tradeheroaustralia.com
- tradeheroaustralia.com
4.5
Excellent
72 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Trade Hero Australia
Hi Andrew,
Thank you for your feedback! We’re glad to hear your order arrived quickly and that the product is meeting your expectations.
We appreciate your support and look forward to serving you again!
Great product
Great product, I purchased an anti-sway/load levelling kit for my car trailer. I was blown away with the price considering you also get a lockable hitch pin and a mechanical/friction sway bar kit, even a chrome tow ball cover! Wouldn’t hesitate to recommend to anybody!
8 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Bayden,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re happy with the unit and the value it provides. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again in the future!
Everything arrived quickly and high quality
Everything arrived nicely and quickly. I haven’t installed the gate opener that I ordered yet but it looks to be good quality. I was suspicious about what the instructions would be like but they ended up being quite detailed and well written.
3 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Zal,
Thank you for your feedback! We’re glad to hear that your order arrived quickly and in good condition. It’s great to know the instructions were clear and helpful, and we hope the gate opener works perfectly once installed.
We appreciate your support and look forward to assisting you again in the future!
Electric Door Opener
I bought 2 Electric Door Openers at a great discounted price and they were delivered very quickly. The instructions are a little vague in places but in the end I managed to get both roller doors sorted. I did however need to source weights for both doors as the kits did not come with them, even though the installation mentions them as a requirement.
24 January 2026
Unprompted review
Reply from Trade Hero Australia
Hi Joshua,
Thank you for your detailed feedback. We’re glad to hear that your order arrived quickly and that you were able to get both roller doors working successfully.
We appreciate your comments regarding the instructions. Your feedback is very valuable and will help us improve our product kits and manual for future customers.
Thank you again for sharing your experience, and we’re happy to hear that, overall, you were satisfied with your purchase.
Arrived quickly fitted up great works…
Arrived quickly fitted up great works perfectly
5 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Steven,
Thank you for your feedback! We’re delighted to hear that your order arrived quickly, fitted well, and is working perfectly.
We really appreciate your support and look forward to serving you again!
Got the product on time,it works…
Got the product on time,it works perfect a bit heavy though, and got it for a great price
3 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Herman,
Thank you for your feedback! We’re glad to hear the product arrived on time and is working perfectly for you. We are happy that you got it at a great price.
We truly value your support and look forward to serving you again!
King tech 18Hp vertical shaft engine.
After a few teething issues, thrilled with the engine.
Support service from Trade Hero Australia is exceptional.
Prompt and very helpful.
Disappointed with the lack of Care taken by carriers
3 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Sarah,
Thank you for your feedback. We’re thrilled to hear that you’re happy with the engine and that our support team was able to assist you promptly and effectively.
We sincerely apologize for the issues caused by the carrier and understand how disappointing that must have been. Your comments are very valuable and will help us work with our delivery partners to ensure better handling in the future.
Thank you again for sharing your experience, and we look forward to continuing to support you.
There were insufficient M8 nuts to…
There were insufficient M8 nuts to attach the wheels. I sourced replacements from Bunnings.
Otherwise good service and delivery.
30 January 2026
Unprompted review
Reply from Trade Hero Australia
Hi Kim,
Thank you for your feedback and for letting us know about the missing M8 nuts. We sincerely apologize for this oversight — it’s possible that the nuts were lost or displaced during transit.
We’re glad to hear that you were able to source replacements and that, aside from this, you were happy with our service and delivery. Your comments are appreciated and will help us improve our packing and quality checks in the future.
Thank you again for sharing your experience.
Excellent product, great service
Great price, excellent communication and updates, quick and easy delivery. I'm very happy with the product and service. Highly recommended.
31 January 2026
Unprompted review
Reply from Trade Hero Australia
Hi Lou,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the product and our service. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again in the future!
Online experience as easy, but receptionist wasn’t
Online experience as good, except when you had 2 items then th freight price was 4 times higher than the individual quoted price. So I just made 2 transactions to sort that. But trying to pick up at the depot was not helpful for the limited times regardless if you were from interstate, the receptionist was happy for me not to make a sale and was happy to let me go to the opposition, for a sale of reasonable $
23 January 2026
Unprompted review
Reply from Trade Hero Australia
Hi Peter,
Thank you for sharing your feedback. We sincerely appreciate your honesty and are glad to hear that your online experience was positive.
Your feedback highlights areas where we can improve our service. Please know that we value your business and take your comments seriously. We will review these processes to make the experience smoother and more consistent for all customers.
We hope to have the opportunity to serve you again under better circumstances.
Web site was good
Web site was good - everything went well till deliver
Item was dumped in my driveway on New Year’s Eve and ZERO communication on when it was coming
Beyond poor
31 December 2025
Unprompted review
Reply from Trade Hero Australia
Hi Craig, thank you for sharing your feedback, and we’re sorry to hear about your experience.
We would like to advise that the shipping confirmation and tracking number were sent to you on 28 December. Based on the proof of delivery provided by Team Global Express, the item was delivered and left on your driveway on New Year’s Eve.
We sincerely apologize if you did not receive any delivery notification from the courier. Please note that courier notifications and delivery handling are managed directly by the carrier and are unfortunately beyond our control.
That said, we completely understand how disappointing this experience can be and appreciate you bringing it to our attention. If you have any further concerns, please let us know and we’ll do our best to assist further.
Great business to deal with!
Great business to deal with Hassle free on line purchase, resulting in prompt and efficient service and delivery.
Generator box is exactly as described and what I required. Very happy camper!
Would recommend you to anyone.
14 August 2025
Unprompted review
Reply from Trade Hero Australia
Hi Karen, thank you for taking the time to share such wonderful feedback.
We’re truly glad to hear that your experience with us was smooth from start to finish, and that the generator box was exactly what you needed. Knowing that we could provide you with prompt service, reliable delivery, and the right product means a lot to us.
Your recommendation is the highest compliment we could receive, and we’re grateful for your trust. We look forward to being of service again whenever you need us.
Speedy delivery!
Speedy delivery!
The product is very well made and was easy to assemble.
19 August 2025
Unprompted review
Reply from Trade Hero Australia
Hi Catherine, thank you for your wonderful feedback!
We’re delighted to hear your order arrived quickly and that you found the product well-made and easy to assemble. We truly appreciate your support!
Reply from Trade Hero Australia
Hi Jan, thank you for your kind words!
We’re so glad you’re happy with our service, speedy shipping, and products. Your support means a lot to us, and we look forward to serving you again.
Great DIY saw
Great saw! Did roughly 5 hours of cutting the first day I used it and didn’t skip a beat. Starts easily and runs great. One thing to note is it doesn’t come with a fitting for a hose. Communications were prompt and I received the saw very quickly!
4 August 2025
Unprompted review
Reply from Trade Hero Australia
Hi Jordan, thank you for your detailed feedback!
We’re thrilled to hear the saw performed so well for you and that it started and ran smoothly during use. We appreciate your note regarding the hose fitting and will take that into consideration. It’s also great to know our communication and delivery met your expectations. We truly value your support!
Good overall
Easy to order, prompt delivery. Installation instructions for the brush cutter were ordinary
4 August 2025
Unprompted review
Reply from Trade Hero Australia
Hi Matt, thank you for your feedback!
We’re pleased to hear that ordering was easy and delivery was prompt. We appreciate your note regarding the installation instructions for the brush cutter and will share this with our team for improvement. Your input helps us serve you better.
Delivery was quicker than…
Delivery was quicker than anticipated.Product was very well packed.
8 August 2025
Unprompted review
Reply from Trade Hero Australia
Hi Bruce, thank you for your feedback!
We’re glad to hear your order arrived earlier than expected and that it reached you well-packed. We appreciate your support and look forward to serving you again.
Seems a good little machine for the…
Seems a good little machine for the money, so far so good, arrived very quickly and I live in rural Australia so was quite impressed
5 August 2025
Unprompted review
Reply from Trade Hero Australia
Hi Glenn, thank you for sharing your experience!
We’re delighted to hear the machine is working well for you and that delivery was quick, even to your rural location. We truly appreciate your feedback and hope the unit continues to serve you reliably.
Reply from Trade Hero Australia
Hi Karen, thank you so much for your feedback!
We’re glad to hear that your order arrived quickly and that you’re happy with the item. We truly appreciate your support and look forward to serving you again.
Reply from Trade Hero Australia
Hi Marc,
Thank you for your feedback! We’re thrilled to hear that you’re happy with both our product and service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
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