Quick delivery and as described. I have given it a run and happy with the easy starting, quality of the whipper snipper and the bump line feed. I was glad to see it comes with a metal brush cutte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased solar double swing gate kit to replace an old electric gate that no longer worked . Great product, good quality, works well came with everything needed for a reasonably quick install. O... See more
Company replied
We recently purchased an e-bike carrier from Trade Hero Australia and couldn’t be happier. Ordering was very easy, dispatch was fast, and delivery was smooth with no issues at all. The carrier was on... See more
Company replied
Absolutely love the product, hyd bike lift. Arrived in record time, truck driver went out of his way to place it under cover. Highly recommend Trade Hero Australia, great job guys.
Company replied
Company details
Written by the company
Your trusted source for professional tools and workshop gear, delivered fast across Australia. At Trade Hero Australia, we empower tradies and mechanics with quality tools at unbeatable value. From heavy-duty workshop equipment to clever storage solutions, we stock what the pros need—no middlemen, no markups. Based in Melbourne and shipping nationwide within 24 hours, we make it easy to gear up and get the job done. 🔧 100% Aussie owned 🚚 Fast, reliable shipping 🛠 Trusted by thousands of professionals 📦 Real stock, ready to ship from our local warehouse
Contact info
3062, Somerton, Australia
- 0390157518
- support@tradeheroaustralia.com
- tradeheroaustralia.com
4.4
Excellent
68 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product was as described and I am very…
Product was as described and I am very happy with it.
30 April 2026
Unprompted review
Reply from Trade Hero Australia
Hi David, thank you for taking the time to leave a review! We're so glad to hear that the product was as described and that you are happy with it. That's exactly what we aim for.
We hope to see you again soon!
Fair pricing
Fair pricing. Rapid delivery. Aftersales service exemplary.
Absolutely 5 star
24 April 2026
Unprompted review
Reply from Trade Hero Australia
Hi Milan, thank you so much for your wonderful review.
We are thrilled to hear that you were happy with our pricing, delivery, and aftersales service. Feedback like yours truly means a lot to our team and motivates us to keep delivering the best experience possible for our customers.
We hope to have the pleasure of serving you again in the future!
Avoid Trade Hero – Sells faulty goods and hides behind fine print.
I purchased a product that arrived with a dangerous fuel leak. When I tried to temporarily patch the leak to prevent a hazard, Trade Hero used that "modification" as an excuse to void the warranty and refuse a full refund. They are more interested in technicalities than the fact that they sent out a defective, unsafe product. Extremely poor customer service and zero accountability. Save your money and shop elsewhere.
26 April 2026
Unprompted review
Reply from Trade Hero Australia
Hi Luke,
Thank you for sharing your feedback. We always respond publicly so other customers have full context.
We assess every return under Australian Consumer Law, which we take seriously. In this case the unit was returned to us for a hands-on technical inspection. The inspection, completed on 22 April, found no leak present on the fuel tank, and identified that hot glue had been applied next to the bolts attaching the tank to the main unit before the unit was returned. Both findings were shared with you in writing, with video and photographs.
ACL protects consumers who take reasonable steps to mitigate damage. Permanent modification of a product before contacting the seller is not reasonable mitigation — it prevents independent assessment of the original condition. Despite the inspection findings, a partial refund was offered as a goodwill remedy, and you accepted that resolution in writing on 26 April 2026.
We would have welcomed the opportunity to assess and remedy the unit before any modification was made, and we remain available if you would like to discuss it further.
Product is great.
Product is great.
Transport cost was very good.
Order to delivery was very quick.
Thanks
24 April 2026
Unprompted review
FAST DELIVERY QUALITY PRODUCT
24 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Paul, thank you for your feedback! We’re thrilled to hear that you’re happy with the fast delivery and the quality of the product.
We appreciate your support and look forward to serving you again!
Smooth Ordering and Fast Delivery
We recently purchased an e-bike carrier from Trade Hero Australia and couldn’t be happier. Ordering was very easy, dispatch was fast, and delivery was smooth with no issues at all. The carrier was on sale, so it was a great price, and assembly was straightforward thanks to the clear instructions provided. We’re also very happy with the overall quality of the product. Would definitely purchase from them again.
23 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Melissa, thank you so much for your wonderful feedback.
We’re thrilled to hear that your experience with Trade Hero Australia was such a positive one — from the easy ordering process and fast dispatch to the smooth delivery. It’s great to know you were able to take advantage of the sale price and found the assembly straightforward with the instructions provided.
We’re especially pleased that you’re happy with the overall quality of the e-bike carrier. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to assisting you again in the future.
First time buyer from trade hero saw…
First time buyer from trade hero saw what I wanted, purchased it got plenty of communication from wo to go fast delivery product definitely works charged my battery over night as it was very low, time will tell all good at this point and I will use trade hero again
10 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Jubba, thank you so much for taking the time to share your experience, especially as a first-time buyer with us.
We’re really glad to hear that everything went smoothly — from the ordering process and communication right through to the fast delivery. It’s great to know the charger worked well and brought your battery back up overnight.
We truly appreciate your trust in us and are pleased that you’d consider purchasing from us again. If you ever need any assistance in the future, we’re always here to help.
Excellent jack exactly what I wanted…
Excellent jack exactly what I wanted quick delivery
20 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Michael, thank you so much for your wonderful feedback!
We’re thrilled to hear that the jack was exactly what you were looking for and that you were happy with the quick delivery. That’s exactly the experience we aim to provide.
We truly appreciate your support and look forward to assisting you again in the future!
Sensational experience
Sensational experience. Super quick to ship. Item is exactly as described. Was able to track shipping 10/10
20 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Mick, thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a sensational experience and that everything — from shipping speed to tracking and product accuracy — met your expectations.
We appreciate your support and look forward to serving you again in the future.
motorcycle lift table
Just bought a motorcycle lift table, package weights 170kg on a pallet. We had no wrning about date and time of delivery, only an "approximate date".
Package was left outside the property on the lawn...
Also, a flaw it the design of this motorcycle lift table: the let down mechanism is very flimsy and unpractical. Cheap and almost useless. I have a similar lifting table somewhere else, and it has a much better system, simple and reliable. I had to fix this one very shortly after beginning of use.
16 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Jacques,
Thank you for sharing your feedback. We sincerely apologize for the experience you had with the delivery. Please understand that once the item has been presented to the courier, we unfortunately do not have control over the exact delivery timing. While we did provide your contact information to assist with the delivery, we apologize that this did not prevent the inconvenience. We have also raised this issue with our courier account manager for review.
Regarding the motorcycle table lift, we appreciate your feedback on the let-down mechanism. To help us properly assess the concern and provide a resolution, we kindly request that you provide detailed information about the issue, including photos and a short video demonstrating the problem. Please note that we have sold hundreds of this unit, and this is the first time we have received a concern of this nature. Your documentation will allow our technical team to review and advise on possible solutions.
We value your feedback and appreciate your cooperation in helping us address these matters.
TRADE HERO. Battery charger dangerous
I purchased a large battery charger off these guys 18mths and i have been very happy with it although i have only used it 7-8 times its worked fine, yesterday i put the charger on a flat battery, only to come back to it 20mins later and it had caught on fire and nearly burt my forklift to the ground, buggered the battery aswell, i thought perhaps i had hooked the charger on the wrong way, but no on closer inspection everything on my end was fine, surely its ment to last longer than 18mths, my old kmart 4amp charger still works after 20years, TRADE HERO refused to replace it, i should have known better buying chinese junk
I might ad it clearly says in description of the charger
Charging with Confidence
The easily accessible fuses and inbuilt safety features mean you can be sure of complete safety, protected against surges, charge-back, inversion and faulty batteries.
Efficient jump-start with empty batteries
Charging power adapted to the needs (MIN/MAX)
Quick and reliable charging with up to 60 A
Easy switching between 12 and 24 V
Integrated power and charging cable
Best overview with a diagonal display
Standard Charge & Jump Start Modes
14 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Adam, thank you for reaching out, and we’re truly sorry to hear about the incident. We completely understand how alarming and frustrating this must have been.
There are several factors that could potentially contribute to this type of issue:
Battery Condition: The forklift battery may have had an underlying fault, degradation, or internal short that could cause overheating during charging. Even batteries with limited use can develop issues over time that affect performance and safety.
Environmental Factors: Exposure to moisture, dust, or extreme temperatures can impact both the charger and the battery, potentially causing electrical faults or short circuits.
Electrical Load: Sudden surges, incompatible battery types, or irregular electrical load during charging can create conditions that lead to overheating or failure of the charger.
It’s important to note that this unit is a small-capacity battery charger, designed to operate within specific voltage and amp-hour limits. Batteries that exceed the charger’s rated capacity, have different chemistry, or require higher charging current may not be compatible. To ensure safe and proper operation, the battery being charged must comply with the charger’s specified voltage range, capacity rating, and charging profile.
We also wish to inform you that this incident was reported outside our standard 12-month warranty period, which unfortunately limits the options available for replacement.
We take safety reports like this very seriously and have documented the details for our technical team’s review.
We appreciate your feedback, and your observations will help us continue monitoring and improving our products.
Good quality - good price
The goods were good quality and very competitively priced. Delivery was very fast and easy to track.
12 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Keijo, thank you for your feedback! We’re glad to hear you’re happy with the quality, pricing, and delivery experience.
We truly appreciate your support and look forward to assisting you again in the future.
Excellent service
Excellent service , excellent product and very quick delivery time …..
10 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi David, thank you for your kind feedback! We’re delighted to hear you’re happy with our service, product, and quick delivery time.
We truly appreciate your support and look forward to serving you again.
Decent cheap option for smaller branches as described
Delivered promptly and works as expected for smaller shrubs and branches. Perfect for turning the big pruning jobs into mulch. Appeared to be a returned item as it arrived a bit dirty with some dents.
10 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Kyle, thank you for your feedback and for letting us know about your experience.
Please be assured that all of our units are brand new and are carefully inspected prior to dispatch. The dents and dirt you’ve noticed may have been caused by courier mishandling during delivery.
We would be happy to review this further — kindly email us with details and photos of the concern, and our team will assess it promptly.
We appreciate your understanding and look forward to resolving this for you.
The process was easy and quick compared to any other site used.
The process was easy and quick with delivery fantastic and one time
5 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Alan,
Thank you for your feedback! We’re pleased to hear that the process was easy and quick, and that your delivery arrived on time.
We appreciate your support and look forward to assisting you again in the future.
Arrived on time
5 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Don,
Thank you for your feedback!
We’re glad to hear your order arrived on time. If you need any assistance or have questions in the future, feel free to reach out—we’re always happy to help.
Reply from Trade Hero Australia
Hi Andrew,
Thank you for your feedback! We’re glad to hear your order arrived quickly and that the product is meeting your expectations.
We appreciate your support and look forward to serving you again!
Great product
Great product, I purchased an anti-sway/load levelling kit for my car trailer. I was blown away with the price considering you also get a lockable hitch pin and a mechanical/friction sway bar kit, even a chrome tow ball cover! Wouldn’t hesitate to recommend to anybody!
8 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Bayden,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re happy with the unit and the value it provides. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again in the future!
Everything arrived quickly and high quality
Everything arrived nicely and quickly. I haven’t installed the gate opener that I ordered yet but it looks to be good quality. I was suspicious about what the instructions would be like but they ended up being quite detailed and well written.
3 February 2026
Unprompted review
Reply from Trade Hero Australia
Hi Zal,
Thank you for your feedback! We’re glad to hear that your order arrived quickly and in good condition. It’s great to know the instructions were clear and helpful, and we hope the gate opener works perfectly once installed.
We appreciate your support and look forward to assisting you again in the future!
Electric Door Opener
I bought 2 Electric Door Openers at a great discounted price and they were delivered very quickly. The instructions are a little vague in places but in the end I managed to get both roller doors sorted. I did however need to source weights for both doors as the kits did not come with them, even though the installation mentions them as a requirement.
24 January 2026
Unprompted review
Reply from Trade Hero Australia
Hi Joshua,
Thank you for your detailed feedback. We’re glad to hear that your order arrived quickly and that you were able to get both roller doors working successfully.
We appreciate your comments regarding the instructions. Your feedback is very valuable and will help us improve our product kits and manual for future customers.
Thank you again for sharing your experience, and we’re happy to hear that, overall, you were satisfied with your purchase.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.