All aspects of purchasing the car insurance were fully covered and e planned. The agent checked that I understood what was being covered or not and asked often if I had questions
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I looked at Toyota Insurance when I bought my car last year and found it far more expensive than my existing provider. However, this year they came up very well priced on a comparison site, so I deci... See more
Today, I needed some help to buy my car insurance and to understand what I am purchasing. I am grateful of the help I have received today. The person on the other side of the phone, was patient an... See more
Lovely to speak to the company direct who answered my questions in an understandable manner. The person who I spoke to was helpful and welcoming. We all know how easily it is to complain but forget... See more
Company details
Written by the company
With a defaqto 5-star rating, drivers can enjoy one of the most comprehensive levels of cover available. Our insurance extends the Toyota experience to non-Toyota drivers too - for those who value quality and peace of mind. Full details of benefits and exclusions for each product are included in individual policy documents.
Contact info
7th Floor, 52-56 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- 0333 103 9950
- service@toyotamotorinsurance.co.uk
- toyotainsuranceservices.co.uk
4.6
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Really helpful staff
Really helpful staff when I was changing my car to ensure I had the best available quote.
3 August 2026
It was horrible experience with this…
It was horrible experience with this insurance company
27 July 2026
Reply from Car Insurance by Toyota Insurance Services
Hello,
Thank you for your review.
I am sorry to hear your experience with us has not met your expectations.
We pride ourselves with the service we provide and we would like to look into your concerns further.
Your details have been passed on to our Complaints Team who will be in contact with you in due course regarding your concerns.
Kind regards
Leanne
Toyota Car Insurance Services.
Disappointing to say the least.…
Took out car insurance through compare the market. Toyota pulled my information across incorrectly. When I read the statement of fact document and called to correct they tried to charge me more for the policy. I pointed out their error and have screenshot proof they tried to charge me more £30 admin fee to adjust. The dispute is ongoing and I am extremely disappointed at the length of time it’s taking to resolve. 7 days and counting now. Won’t be using again. Shame as my other vehicle is with them.
27 July 2026
Reply from Car Insurance by Toyota Insurance Services
Hello
Thank you for your review.
I am sorry to hear of the issues you have experienced.
You have stated you have been in contact with us already however as you have expressed dissatisfaction regarding the service you have received your details have been passed on to our Complaints Team for further review and will be in contact with you in due course.
Kind regards
Leanne
Toyota Car Insurance Services.
Very pleased, easy to complete
3 August 2026
Telephone assistant was good explained…
Telephone assistant was good explained everything
3 August 2026
Never had to claim so can't comment on…
Never had to claim so can't comment on claims, but easy to buy
4 November 2025
Short and Presice easy to use the website
I found it helpful easy to follow the quote especially for the not so great computer savvy pensioners. Thank you again.
3 August 2026
Reply from Car Insurance by Toyota Insurance Services
Hello,
Thank you for your review.
I am sorry to hear you have experienced issues accessing your customer portal.
Our aim is to provide a seamless journey for our customers and as you have expressed you have experienced these issues your details have been passed on to our Complaints Team who will be in contact with you in due course.
Kind regards
Leanne
Toyota Car Insurance Services.
Website worked well until theere was a…
Website worked well until theere was a technical glitch! I will sort it out later and access the portal
3 August 2026
The premium is quite reasonable in view of the recent increase in insurance premium nationwide.
The agent was very knowledgeable and professional. Reasonable premium as well.
1 August 2026
Good renewal premium quote!
Generally good. Provide a good renewal premium (however, it did not provide better quote when you call, like some insurance companies are willing to do). Wait on the phone not too long and customer service generally v good.
3 August 2026
It was easy to renew without phoning
It was easy to renew without phoning, just send information online, checked and was a happy with everything.
26 July 2026
transaction was straightforeward
transaction was straightforeward, easy with no issues. Process was easy to understand.
29 July 2026
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