Confirmed: This company has gone under. The company house says: "Confirmation statement overdue" My mobile signal has gone to EE and I cannot make outgoing calls despite the TTMM app showing I stil... See more
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See what reviewers are saying
It's a decent service, could do well worse. Pros, cons below: Pros: - access to the excellent EE infrastructure - very flexible pricing options - responsive customer support Cons: - access... See more
Company replied
Still can't log into account since Thursday spoke to agent who said no one can log in due to their finance partners problems. I went to try withdraw money and it's disappeared no one will come back to... See more
I joined ToTheMoon networking since they use EE's mobile network. That gives the best coverage especially in the British countryside by some margin. The 10GB data for 10 GBP plan is a real g... See more
Company replied
Company details
Written by the company
To the Moon Mobile is an ecosystem of future-focused products and services that aims to best equip our customers with mobile and fintech essentials for not only today but even tomorrow.
Contact info
60 Cannon Street, EC4N 6NP, London, United Kingdom
- 0203 173 0500
- customerservice@tothemoonmobile.com
- tothemoonmobile.com
People also looked at
Took over 24 hours to activate the SIM
TTM has a novel activation process using their app. It's actually quite a neat way to do it, but the SIM took a very long time to activate. It took so long that we thought it was broken, only for it to spring into life a couple of days later.
We are very tech savvy so we are pretty confident we weren't doing anything silly.
Now it's running, it's fine - just a basic EE PAYG plan, same as you would get from anywhere.
8 October 2021
Reply from To The Moon Mobile
Hello Steve.
Thank you for the feedback. That’s certainly strange. We will make sure to investigate the issue and get back to you.
Excellent service
Excellent service, the app is not so good.
I received good bonuses and the network is fine.
2 October 2021
Unprompted review
Reply from To The Moon Mobile
Hello Vladimir!
We are very happy to hear that you are enjoying our services. If you’re having any issues with our app, you’re welcome to get in touch with us for feedback and troubleshooting. We would be more than happy to help you. Thank you very much for choosing TTMM! :)
They stole my mobile number
They stole my mobile number. They don't give you any kind of warning that when you haven't topped up the sim in 3 months they will disable it. I was out the country for 4 months so I didn't top it up - all I needed was a reminder email or text and I would've topped it up.
They couldn't even give me a PAC release code, so my number I've had for almost 10 years is now gone forever. Avoid.
26 September 2021
Unprompted review
Reply from To The Moon Mobile
Hello Laurence.
While the rules and conditions about this are available on our website, we certainly understand your frustration. At the moment, however all we can offer you is our sincere apology for the lack of warning notifications.
After 60 days of no chargeable activity we make attempts to contact our customers to remind them about this with 30 days to spare.
We will take the review you gave us on board and do everything in our power to do better for our valued customers in the future.
Amazing data signal!
21 September 2021
Unprompted review
Reply from To The Moon Mobile
Hi Charlie! :) Thank you so much for your amazing comment! We are very happy to have you as our valued customer
To the moon excellent network
Been with to the moon mobile for a couple of days now,the set up was easy done,the signal which runs on ee network is excellent,so much so that I'm transferring number already,the cost for a month plan is a great way of doing it, lots of choices the app is a little hit and miss but it's early days so can always get better, but the online chat service is excellent, would like to see,maybe more features in the future eg WiFi calling,5g and maybe unlimited plan, obviously would cost more but that's fair enough,so far so good think to the moon has got great potential and should do good things in the future,would and will be recommending them, excellent network.thanks Graham
15 September 2021
Unprompted review
Reply from To The Moon Mobile
Hello, Graham, thank you for the amazing feedback, we’re thrilled to know that we’re doing a good job so far, our team will definitely keep pushing forward and keep up the good work.
Additionally, we’re pleased to inform you that some of the features you’ve mentioned, such as 5G and Wifi calling, are currently being worked on, so keep an eye out for our social media and our website.
The ease of setting up the account was…
The ease of setting up the account was good and I started off with the top level of data and tailored my account after seeing how much data I actually used. Changing payment and plan is a breeze and I have not had a problem with connecting calls or having data. Running on EE airwaves gives confidence and economy. I am happy with this company.
12 September 2021
Unprompted review
Reply from To The Moon Mobile
Thank you so much, Derek, we’re just as happy to have you with us! We prioritize making our customers' experience with the services quick and simple, so it’s always great to know we’re doing great job so far :)
Reply from To The Moon Mobile
Hello there Ryan!
We’re very sorry to know that the signal hasn’t been the best for you. We kindly recommend you to contact our customer service agents, so they can take a thorough look at your issue and provide you with a swift solution.
Thank you for letting us know, we’ll do our best to resolve this quickly.
Fast and really good service
4 September 2021
Unprompted review
Reply from To The Moon Mobile
Hello, Hammad! Thanks for great feedback, we really appreciate it.
Great Network with good customer…
Great Network with good customer service 👍
4 September 2021
Unprompted review
Reply from To The Moon Mobile
Thanks a lot, George for appreciating our network and our agents' work!
Great network as they use EE's network
Great network as they use EE's network. App is simple to use.
3 September 2021
Unprompted review
Reply from To The Moon Mobile
Thank you Hasan for showing appreciation for our network! We do try to keep things simple, as it’s the best way to go around providing our customers the best experience they can have.
Excellent Value & Newly Improved
I first found TTM some months ago, when I signed up the company was very new and it did have some teething issues; such as losing connection and not taking payments. Since those early days they have massively improved the network to the point of it being seamless in my recent experience. Just as good as any other network, but for a fraction of the cost. Excellent value.
3 September 2021
Reply from To The Moon Mobile
Hello Horace!
It’s true that we did have our fair share of issues starting, so we did our best to ensure the major issues are fixed and the services are at their peak performance.
We’re pleased to know that all these efforts didn’t go unnoticed and that our customers now have access to the experience we’d like them to have with us.
Thank you once again for being with us on our journey To The Moon :)
Had a little issue but someone called…
Had a little issue but someone called Alex made it nice and quick and was very helpful. Thank you
3 September 2021
Unprompted review
Reply from To The Moon Mobile
Ahad, we are so glad that we were able to help you with your issue. Feedback like this is the best reward for our agents.
Very happy with TTM mobile
Very happy with TTM mobile, signal good (I'm in Southampton), customer service good and good value for money
24 August 2021
Reply from To The Moon Mobile
Thanks Tim, your feedback is most appreciated! It always makes both us and our agents happy to know that their job is done well and the customer is satisfied. Thank you also for complimenting our prices, we strive to have those be as fair and available to our clients as possible.
A good network just need to be able to…
A good network just need to be able to keep numbers internaly if issued a new sim card.
24 August 2021
Reply from To The Moon Mobile
Paul, thank you very much for your comment. We are just working on this functionality. As soon as we have this feature, we will immediately inform our subscribers about it. Keep an eye on our social media, or leave your contact information to our customer service agents to be informed.
Reply from To The Moon Mobile
We highly appreciate your review. Samantha, our agents are always ready to handle any situation. Don't hesitate to contact us if needed.
Great Customer Service Experience
They use the EE network so they have a strong signal and fast data speeds. Customer service is excellent. Can chat via the app and someone is available instantly. Used my pac code to switch my number over. This was done in less than 24 hours!! That’s the quickest in any mobile phone service provider I’ve experienced. I like supporting new businesses also. 5 ⭐️ From me 😃
19 August 2021
Reply from To The Moon Mobile
Michael, thank you so much! Our customer service agents will be very happy to hear what you said about their work. Our entire team does its best to keep our subscribers happy. Stay tuned!
To the moon and beyond
Service is typically great and very affordable, very rarely have I had any interruptions and they were remedied quickly. I was even compensated for the troubles, 10/10, it’s like the Skyrim but with better reception and service.
19 August 2021
Reply from To The Moon Mobile
Kade, thank you so much for taking the time to leave a review. The opinion of our subscribers is very important to us. It's really nice to see that you are happy with our services.
So far this company have COST ME £20!!
So far this company have COST ME £20!!! Wasted a whole months charge of £10, whilst having to buy another networks SIM at £10 (so TTMN have cost me £20!) just so I can get a PAC to port/keep my number. All because TTMM changed their system forcing me to leave then to bring number back! Ofcom is being informed. Avoid!!!
P.S. I didn't get any 10 bundle on a new SIM???
18 August 2021
Unprompted review
Reply from To The Moon Mobile
Hello Emmsa,
We updated our reply and requested some additianl information from you so that we can check your account.
We are sorry that this situation caused frustration on your side. Direct transfers of numbers between two TTM SIMS were indeed not possible, hence the request to port out and port back it. To make this worth your while, all of our active customers received a generous compensation of 50 pounds credited to their new SIM accounts on 29th June. This compensation was intended to cover any expenses incurred and inconveniences caused by our migration to a new technological platform.
Once again we apologize for the inconvenience, but we can honestly say that we did everything possible for our customers in this scenario.
Looking forward to receive your details. If any questions remain - you are welcome to contact our support team, our agents will be happy to help you.
Update: We're happy to inform you that the issue with the porting of your number has been fixed. We humbly acknowledge that it must have been a frustrating experience for you, and as such, we would like to bring you our sincere apologies! A compensation in mobile credit has been added to your TTMM account to make up for the inconveniences.
We appreciate your patience, and we genuinely hope that you can give us a chance to make up for this blooper, and continue using our services.
Really good service..
14 August 2021
Reply from To The Moon Mobile
Thank you, Soul. Your opinion is very important to us.
Great customer Service
As in most companies you can only really rate them when things do not quite go according to plan, and in this instance To The Moon Mobile have been fantastic.
14 August 2021
Reply from To The Moon Mobile
Kin, we hope that from now on everything will go according to plan. And thank you very much for taking the time to review us.
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