To The Moon Mobile Reviews 243

A very good mobile operator They had some issue with sim cards where you had to have a new number but they compensated for it and the service has been great since, I highly recommend

I've been with To the Moon about 5 months after moving over from Virgin and overall I have a great sim deal, good signal and the customer service via the app has been very helpful and efficient. I was advised to change my I'm due to a fault which meant taking on a new number, which was a pain though the £50 credit was a good bonus. I do find the performance of the app very unpredictable as it can freeze and I have had to restart my phone or reinstall the app. That said, I'm very pleased with the overall experience and think To the Moon are a great company which I plan to stick with.

Moved after 3 years+ with O2 which has terrible service in my area. Tried the free sim, ran a speed test and found a 10x boost in 4g.

App is clean, customer service has mostly been good (better than industry average).

Recommended.

Good sim good reception in Edinburgh area about 4 bars outside 3 bars indoors
Download outside 18 Indoors 8.
so good enough for my use.
At beginning of new Month it automatically defaults to last months data amount, I would prefer if you decided if you want too increase or decrease the amount before the app decides for you, but otherwise I am happy.

Been with for 4 months and so far so good

very happy with my sim and customer service

To the moon where quite helpful recently. Upgrading there services. But we had to do a mundane task of keeping our numbers I was annoyed. But in the end they went above and beyond. Customer service is great and I will be staying on the moon for a while. 😂👌

Giant steps are what you take, when you're with to the moon! Had an issue which was immediately rectified. Cannot fault the amazing customer experience, so glad I joined. Thank you 👏🏽

great customer service whenever i have had a issue fast mobile data and great technical support they have resolved any issues iv had almost straight away had one issue where i couldn’t top up but they gave me brilliant support and amazing compensation so glad i switch to tothemoon mobile they have been brilliant right from the beginning

Brilliant service 👍
Lots of free stuff
Free credit
I haven't payed for my mobile bill for over 6 months cuz of free credit

Best network! Been with TTMM for a while now, an so glad I discovered this network. Prices are great for the monthly bundles, but the customer service sets them apart from others, when they had an issue taking payments recently they sent out new sim cards and loaded accounts with £50 credit for the inconvenience. For me this means around 6 months free. They use the EE network so coverage is good. Will not consider changing network

The best provider I have ever had. The service is very reliable. Calls, data, messages with no issues.
I am very happy with the internet speed and its latency. They offer big amount of data, unlimited mins, text for a fair price and without restrictions. It's pleasure to be in TTM :)

Signed up for a 3 months 10gb for £10. Then received an email stating that due to a billing issue they had to reissue me a SIM card with a new number. I could port out and port back in if I wanted to keep it, they also gave £50 credit. I got the new sim, activated it through the painful TTM app and it eventually activated, 10gb with £50 credit. Two weeks later I then selected a new bundle from the credit they gave me, assuming that this would take place thirty days after my current allowance ran out. It did not. I was debited £6 and my remaining 9.5gb was removed and swapped with a 2gb plan. I then spoke to customer services on the app who kept closing the chat. On the third attempt they advised that it is what it is and that’s that. I then added another bundle on and it did exactly the same. Took my 6gb off put 20gb on and debited more credit from me. In the end I messaged the apparent CEO who said someone would get in touch with me. I then received the below email today from “customer services”.

“Hello Robert,

We provided our customers with 50 compensation credits for inconveniences they have faced due to the technical error occurred and changing platforms.

It is your right to add a new additional bundle at any time you wish, cause we don't have any contract. Please note that every bundle is available for 30 days.

We would like to thank you for being with us and we sincerely hope to see you among our clients in the future again!

Please feel free to contact us, if you still need our assistance and we would be very happy to help! Have a nice evening!

Kind regards,
To The Moon Mobile Team “

A poorly written email and a bad response in my opinion.

If you want any further advice it is to stay away from this MVNO because if something sounds too good to be true, it is. And that’s To The Moon Mobile.

ToTheMoon Mobile is the best network I have even used I now get 5 bars everywhere whereas in my old network I had only got 0 bars and emergency calls only 10/10

Edit: No problem will be staying with you till the day I die

Ordered a sim after seeing them on a YouTube video. Always handy to have a spare. Well my young daughter wants to use my old iPhone to speak with her friends over the summer holidays and thought I could use the To The Moon sim card. No. Error after error. I contacted them through facebook messenger and well, all I got was the usual uninstall and reinstall the app etc. All stuff I had already tried. I gave them the number and the other long number on the back, and all I got was they would look into it. How long would this take? How long is a piece of string.

Needless to say, I hopped on the GiffGaff website, and they should have a sim card to me tomorrow.

Edit: Thanks for the reply. But really there is no need to get back to me. I have solved this an alternative way by using another provider.

I joined ToTheMoon networking since they use EE's mobile network. That gives the best coverage especially in the British countryside by some margin.

The 10GB data for 10 GBP plan is a real good deal. No commitments, just a pay for what you use. No long contract to get tied into.

As a networking specialist I appreciate using a phone network with decent data speeds not just in the city centres.

Recommended.

Following on from my last post , I would like to note that Ttm had contacted me very quickly and offered a 10gb sim to cover any problems that I had experienced!

It is nice to see that a network DOES actually care about their customers!
Thank you Ttm for sorting out my issue quickly.
Richi.

It works really good. Customer service is excellent

Excellent sim service the bundles are exclusively good

Amazing Network! Very cheap prices and the best customer service.