TØTE Reviews 

The SIV | Olive Green had a blemish on the fabric that could not be explained. After taking some photos and contacting customer support, they answered quickly, I was helped swiftly and without hassle.
They apologised and continued to sending me a new item to replace the faulty one.

Shit quality. I purchased a brown Tote and the Alta and they are terrible!!! The stitching, the buttons, the zips…. Avoid

Spacious, stylish and functional - what more could you want!

Thanks for the fantastic service when the stitching on my bag came apart.

The product is advertised at £30, and then they offer you a supposed discount of up to 50% if you sign up. But when you actually sign up and apply the discount, the price goes UP to £34.

How can a “discount” make the product more expensive? They show you one price to attract you, and then, once you try to use their promotion, they increase the price instead of reducing it.

This is completely deceptive and dishonest. You’re literally paying more after applying their supposed discount. It’s a joke and feels like they’re deliberately misleading customers.

Do not waste your money here. I would absolutely not recommend this website.

So easy to order! A great bag that goes from day trips to medical appointments in style with practicality!

I love my bag. The terracotta colour is beautiful and the material is strong and robust. It will be coming to work with me for years! Fast delivery and great customer service, I highly recommend

UPDATE: I wanted to come back and update my original review now that everything has been resolved, as I think it’s only fair to recognise the excellent service I received from Marc.

My initial experience with TØTE was extremely frustrating. I had difficulty contacting customer service, my emails to the address provided on the website were bouncing back as undeliverable, and I submitted the online enquiry form twice without receiving a response. At that point, I had genuinely lost confidence in the company, which is why I originally left this review.

However, once Marc took over my case, my experience completely changed. He listened to my concerns, was understanding and responsive, and genuinely made an effort to find a resolution I was happy with rather than simply giving me a standard response.

TØTE provided me with a €15 partial refund, and Marc also arranged a complimentary Off White Zipper Bag for me. He even accommodated my request for the zipper version when this wasn’t originally part of the offer, which I really appreciated.

I have now received the Zipper Bag and I’m really pleased with it. It’s a lovely bag, I like it very much, and the zipper version is much better suited to what I wanted.

Most importantly, I want to personally recognise Marc’s customer service. He genuinely turned what had started as a very disappointing experience into a positive one. I went from feeling that I wouldn’t want to purchase from TØTE again to feeling that my concerns were listened to and properly resolved.

Thank you, Marc, for your patience, understanding and for going the extra mile to make things right. Great customer service deserves to be acknowledged just as much as a poor experience does, which is why I wanted to come back and update my review.

Nice Product
Smooth transaction and my black SIV bag looks great!

Jeg havde lagt 3 varer i min kurv, og fik en bundle-rabat. Et par dage efter får jeg mail fra firmaet, hvor de med store typer tilbyder mig 10% rabat oveni den rabat jeg allerede har fået.
Da jeg taster deres rabatkode ind, forsvinder bundle-rabatten og jeg kan kun få 10% rabat.
Jeg kontakter dem om dette og for svar fra dem om, at man desværre ikke kan kombinere rabatter, og de beklager forvirringen, og at de håber på min forståelse.
Jeg har ingen forståelse for et firma, der sender mig et helt klart formuleret tilbud, som de efterfølgende nægter at indfri, og samtidig skriver til mig at de godt kan forstå "the confusion".
Jeg kan læse og regne, men de antager åbenbart kunderne for at være idioter, der ikke skal opdage, at de bliver snydt.
Øv.

I see that you say in your reply, that discount codes are intended for future purchases. But they are not. When I leave items in my cart, and you write to me: "Get EXTRA 10% off on top of our existing discount", and it links to the cart, with my items in it, it is NOT intended for future purchases. It is intended to make me but the stuff I left in the cart.
I wrote to your customer service about this (yes, in the end I guessed the correct address), and they tried to convince me, that I was the one being confused about their message, because you cannot use more than one discount, they said.
Then why write to me that I can do exactly that?
Only when I complained for a second time, you were willing to honor your offer.
But honestly, I don't want to do business with a company, that I have to pin against a wall, to get the offer YOU write to ME about.

Received my bag what a disappointment not worth the money and certainly not as described on website site poor quality and small
Much better off buying in high street shops better quality and price
Will be returning for full refund

The bag is nice. But be careful, their customer support is nowhere to be found!

I bought a second bag as a gift, was too big. I followed the process on their website to return which is.. “send us a mail”. I did that and we are a month after and nobody replied. Email, instagram, nothing. A very poor customer experience and they’re only starting. Imagine if it gets bigger. Avoid at all costs and go to organic brands organically interested in their customers

Great design and amazing fabrics!!

I asked to cancel my order right after placing it. Their response: not possible for logistical reasons, and I should get in touch again once the item arrived. I did exactly that and requested that the return process be started.
Then: complete silence. I have contacted the company four times — not a single response. Klarna has already been notified.
Update 1: I finally got instructions on how to proceed with the return, only that their system doesn't seem to work properly. I paid the shipping fees but didn't receive the label. Waiting to see what happens.
Update 2: The chaos continues. I don't even want to go into everything anymore. Simply put: stay away from this place!

I bought the SIV bag over 10 days ago. The product looks good, but it was a bit too big for me (I’m very petite). However my main problem is with customer service. I emailed requesting a return label on the same day I received the product and I have had no response. I have since followed up 3 times, and messaged on Instagram, and nothing. No response. And it’s not like the return is free, according to the website I have to pay for it, which is why I don’t understand the lack of response. I’m not sure what else I can do. Super unprofessional.

Product never arrived as their website couldn’t deal with UK addresses and delivery courier automatically returned to sender. Wrote to the customer service twice and never received a response. Best avoided.

Update: Interesting that the company responds here rather than on the three times I have written to them at the email address they quote. Still waiting for a response after two weeks…

Great bag design, nice material and colours. Zipper could be a better quality. Order process and delivery simple and fast.

My first package got lost and Tote immediately sent me a new one. Love the bag I got!

My Tote is exactly as it was shown on the website. Perfect quality! Great size! And just in total a very great bag for everyday life! The two sizes of handels an the three seperate compartments that can be closed by press studs are what makes the bag even better for me personally. I was looking for a bag that can hold more than my phone and wallet while biking and I‘m glad I‘ve discovered TØTE!