TØTE Reviews 

I bought this bag as a gift and it exceeded all expectations! The quality of the materials is immediately noticeable, it is remarkably comfortable to carry, making it perfect for daily use, work, or travel.

Bestellung über den Shopify-Shop lief problemlos, Sendung wurde nach drei Tagen verschickt soweit top. Jedoch konnte meine Sendung nicht zugestellt werden und ging an den Absender zurück. Ich versuche jetzt seit über einer Woche den Kundenservice zu erreichen. Der ist wirklich die reinste Katastrophe.

Nach über einer Woche habe ich nicht mal irgendeine Rückmeldung erhalten. Rückerstattung ist demnach auch offen, habe es nun meiner Bank gemeldet.

@Tote: Thank you for your response here on Trustpilot. However, the issue is still not resolved.

So far, I have received only ONE reply from your customer service, 12 days after my first email, and it was a generic template response referring me to print a shipping label…

The shipment has already been back at your warehouse for almost a week, and I have been trying to reach you since 14 August 2026 without any meaningful support or solution.

Please look into this matter asap and provide actual assistance. It is extremely disappointing that, despite several attempts to contact you, there still seems to be no willingness to properly resolve the issue.

Customer satisfaction at this point: zero.

P.S.: please check your spam, pretty sure there is not just my email waiting for a response.

UPDATE – Issue resolved

I wanted to update my previous review because TØTE reached out to me following the issues I experienced with my return.
They apologized for the inconvenience, provided the necessary return instructions, and we were able to successfully complete the return. I have now received my refund in full.
They also offered me a complimentary gift as compensation for the inconvenience, which I really appreciated.
Although the initial return process was frustrating and took longer than expected, I think it is only fair to acknowledge when a company takes responsibility and makes an effort to resolve a problem. In my case, TØTE ultimately handled the situation very well and made sure everything was resolved.
I appreciate the apology, the refund, and the gesture of goodwill. Thank you to the TØTE team for making things right.
I’m updating my review accordingly to reflect the final outcome.

ORIGINAL Review

I am extremely disappointed with TØTE's return process and customer service.

My order was delivered on August 11, 2026, and I contacted TØTE that same day requesting to return the bag for a refund.

They initially responded quickly, asking why I wanted to return it. I explained my reason, but instead of providing the return instructions, I was offered store credit to keep the bag.

I declined the offer and clearly stated that I wanted to proceed with the return and receive a refund.

Since then, I have repeatedly asked for the return instructions, but I have still not been provided with a return address, return label, or the information necessary to send the product back.

This is particularly frustrating because TØTE advertises 30-day returns, yet I requested my return on the very same day I received the order and I am still unable to complete it because I have not been given the necessary instructions.

I have now sent multiple emails and a final formal notice. I am completely willing to return the product — I simply need TØTE to provide the means to do so.

After reading other reviews here describing very similar difficulties obtaining return instructions and refunds, I am even more concerned about the situation.

I will update this review if and when TØTE provides the return instructions and processes my refund.

Until then, I would strongly caution anyone considering purchasing from TØTE to be aware of the difficulties customers may face if they need to return an item.

Absolutely unacceptable customer service.

I placed my order three weeks ago, and I still haven’t received anything.

After waiting for weeks, TØTE eventually informed me that my original parcel had apparently been lost in transit. They then told me that they would create and send a replacement.

Now, even the replacement still hasn’t been shipped.

So after three weeks, I have paid for a product, received nothing, had the original parcel lost, been promised a replacement, and I am still waiting for that replacement to even leave their warehouse.

To make matters worse, the compensation offered for the entire situation was €15 in store credit – meaning I would have to place another order with the same company just to make use of their compensation.

I have been patient and given them several opportunities to resolve this, but I genuinely don’t understand how a company can consider this an acceptable level of customer service.

Lost parcels can happen. What really matters is how a company handles the situation afterwards – and unfortunately, my experience with TØTE has been extremely disappointing.

Three weeks, no bag, no replacement shipped, and not even the €15 store credit. I expected much better.

Low quality
Not possible to get a return label
No communication, don't by from this bad quality brand.

This company has fantastic customer service. I bought a couple of items from them recently and needed to contact customer service support about an issue with the delivery address. In my opinion they handled my query brilliantly, first of all a real person picked it up and made contact (no automated response) and very quickly resolved the issue. The communication was great and the resolution was just done quickly with an absolute minimum of fuss. It felt personal and was professional from start to finish. Just lots of nice little touches that demonstrated they actually cared about the service and products they provide. They get top marks from me and I’d recommend and use again without hesitation.

⭐ 1 star – Very disappointing experience and poor communication

I ordered a school bag from TØTE Label because their website stated a delivery time of 3–4 days. My son needed the bag for school, so the delivery time was important when I placed the order.

According to TØTE Label, the bag was shipped on August 5th via PostNL, but PostNord informed me that they had not received the package in their system. The bag therefore did not arrive within the promised delivery time, and we had to purchase another school bag for my son.

When the bag finally arrived, it turned out that the colour was very different from the colour shown on the website.

I contacted TØTE several times to try to resolve the issue and requested to return the bag and receive a refund. After several attempts, TØTE instead offered me a complimentary bag as compensation. I accepted the offer and chose the Black TØTE Bag | Stitched.

I provided my delivery address and asked them to confirm the order and provide tracking information once the bag had been shipped.

However, I have once again received no response.

This is extremely frustrating. I have tried to be patient and resolve the matter directly with the company, but the communication throughout this entire process has been very poor.

I still hope that TØTE will follow through on the offer they made themselves, but after this entire experience, my trust in the company is very low.

Unfortunately, I cannot recommend shopping with TØTE Label.

Zero customer support. I wanted to make a return. I wrote to the provided email, and even on TikTok and Instagram. I got NO response. If I do not get the right to return the package, I will have to report this to the relevant authorities. #157348

The bag is exactly what I wanted great look cool style, hard wearing and practical.

Item arrived quickly and beautifully packaged. The bag is very well made and looks great! I bought more of an autumn colour so it will come into its own as the season changes. Very happy, great company

My navy blue TÒTE has become my go-to carry-all. Great lightweight everyday bag — love the simple design and the inside pockets. I used to hate carrying anything other than in my pockets but the TOTE bag feels and looks super. I’m happy to put it over my shoulder every morning! Great customer service, too! Mark G.

This is a scam

I placed on order a month ago, there was once a GLS tracking code which was cancelled on the 5th of August, since then I've only had 1 reply on the 6th that they would send the bag again. Since then there has been no communication from their side after numerous emails from me. I've reported the order to Shopift and will report the store as fraud if I don't hear anything by tuesday. Fingers crossed

Traduzione in inglese:

In July, I purchased the SIV Olive Green bag online. It arrived within the expected delivery time and is very attractive, functional, and comfortable to wear crossbody.

Unfortunately, after only a short period of use, part of the inner lining came undone. I reported the issue to Tote, and they responded immediately by replacing the defective product.

This behavior demonstrates the company's professionalism and strong commitment to customer satisfaction. Truly an excellent level of service.

Congratulations and well done!
Michele

Customer support is great and very responsive.
I had a some damage on my bag and after telling them about it, they sent me a new one.

I ordered the SIV bag which unfortunately was damaged pretty quickly, some stitching let loose.

I reached out to the support crew and they decided to send me a free replacement, which is really nice of them!

I had a problem with my bag, it was damaged and didnt close all the way. I got into contact with them and they sent me a new bag without any problems.

The perfect bag for all reasons, carrying on the bicycle or traveling, practical and very stylish. Order and deliver process easy and reliable, I can fully recommend the company and the product. 😘

Terrible quality bag, and they do not accept returns. I sent an email asking for a return label the day after it arrived. They instead offered me a £15 voucher. I have since sent 3 emails asking for a return label with no reply. Avoid. Scammers.

God looking bag. I had an issue with my product and the customer service have been super reactive. I recommend 10/10

Very good bag. I use it every day.
Fits all my stuff. Great