TØTE Reviews 

1,122
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 542 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the bags extremely stylish, very comfortable to wear over the shoulder, and highly practical for daily work or travel activities. Many people also appreciate the fast delivery times and the exceptionally helpful customer service provided when minor issues occur. Some reviewers were not happy with product durability, pointing out that zippers and seams broke quickly after limited use. Other individuals mentioned ongoing difficulties reaching support teams and receiving no replies regarding requested return labels. A few customers experienced frustrating communication delays and felt that their support messages were completely ignored.

What people talk about most

Product

Consumers find product to be positive, highlighting its great size, design, and comfort for everyday use.... See more

Quality

People report ambiguous experiences with quality, revealing a deep split among consumers. While some... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as swift and professional... See more

Response time

Customers had ambiguous experiences with response time. While some reviewers praised the lightning-fast... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a high level of disagreement among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The SIV | Olive Green had a blemish on the fabric that could not be explained. After taking some photos and contacting customer support, they answered quickly, I was helped swiftly and without hassle... See more

Rated 5 out of 5 stars

Love this bag - great quality and perfect size. I always carry a “man bag” but this is much, much better. Sits very comfortably across the shoulder, internal pockets with fastening to keep everything... See more

Rated 5 out of 5 stars

We are repeatedly warned not to trust ads on Facebook . And from my experience, that advice is true . Except for Tøte Label. I have had shoulder bags of a similar price that were badly stitched and fi... See more

Rated 5 out of 5 stars

My bag arrived with a fault in the lining, customer service were excellent, without my asking they immediately sent a replacement bag. The bags are very roomy and very comfortable, even when stuffed... See more


Company details

  1. Bag Shop

Written by the company

TØTE was created to simplify. We design bags that replace the pile full of “almost right” bags with one choice that always fits. Our focus is clarity: fewer designs, made with intention. Each bag is built to work across your full day: from work to weekends, from commute to travel. Without asking you having to switch or compromise. Not driven by trends, but by function, longevity, and a calm design language. One bag, designed to carry your day.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,122)

877 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality is good

The quality is good, the zipper slides smoothly. What I like is that the shoulder strap is wide enough so it doesn't put too much pressure on my shoulders when the contents of my bag are quite heavy. At first it looks big but after filling it and using it, it looks just right for my small body posture. Nice bag.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Returning items is impossible

Returning items is almost impossible. I’ve already sent three emails and still haven’t received any response. I currently have €200 worth of bags at home that are perfectly fine, but I can’t return them because I’m getting no response from customer service.

Absolutely disappointing. I definitely wouldn’t order from TØTE again.

7 September 2026
Unprompted review
TØTE logo

Reply from TØTE

Hi there,

We are very sorry for the trouble caused.

Please note that you are certainly welcome to return your order for a refund.

Could you please provide the requested details so I can have a support agent look into this and guide you through the process?

We also recommend sending a follow-up directly to info@totelabel.com so our team can assist you without delay.

Thank you for your patience and understanding.


Best regards,
Team TØTE

Rated 1 out of 5 stars

Really disappointed with the quality

Really disappointed with the quality. For €40, I expected much better than this. I’ve only had the bag for 2 months and the inside is already ripped and falling apart.

I literally only use this bag to go to work, so it hasn’t been used for anything heavy or extreme. After only 2 months, it’s already broken. Of course I can’t return it anymore because too much time has passed, but a €40 bag should definitely last longer than this.

The material and finishing just feel very cheap for the price. Honestly such a waste of money. I would rather buy a similar bag from Uniqlo for less and probably get much better quality.

7 September 2026
Unprompted review
TØTE logo

Reply from TØTE

Hi Thalia,

We are truly so sorry to hear that your bag has begun to show premature signs of wear. We hold our pieces to the highest standards of craftsmanship, and it is genuinely disheartening when an item falls short of that promise.

Please rest assured that your piece is fully protected under our 90-day warranty, qualifying you for a complimentary replacement.

If you haven't already, could you kindly send a quick note to our dedicated support team at info@totelabel.com? We will personally see to it that your replacement is arranged and expedited without delay.

We truly appreciate your gracious patience and understanding while we make this right for you.


Best regards,
Team TØTE

Rated 1 out of 5 stars

They are a scam!!

They are a scam!!! The bag I ordered ripped open in less than a week, and they have ignored all my emails and messages. They do not reply to help solve the problem. The quality is poor, and the customer service is shockingly bad.

1 August 2026
Unprompted review
TØTE logo

Reply from TØTE

Hi Dean,

We are truly so sorry for the trouble and frustration this has caused you.

We recently transitioned to a new mailing platform, which regrettably affected some of our incoming correspondence. Please rest assured that this has now been completely resolved.

Could you kindly provide the requested details at your earliest convenience? This will allow me to personally assign a dedicated specialist from our team to reach out and ensure everything is resolved entirely to your satisfaction.

We look forward to hearing from you and taking wonderful care of this.


Best regards,
Team TØTE

Rated 5 out of 5 stars

Well i ordetrd the bag with out the zip…

Well i ordetrd the bag with out the zip and ajustable strap by mistake and toge bags gave me a 15 euros gift card so i could re order the bag i should have got as i couldn't be bothered to sens it back the size of the tote bags are really good

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Horrible in every way

Horrible in every way. I ordered a tote bag and a toiletries bag from them. Both were the lowest quality possible, the tote even arriving damaged. After sending out five emails, each time I was asked to explain what is wrong, send pictures and offered a 25€ store credit if i kept the items. Only after explicitly complaining about this was I offered return instructions, with a label that I of course was supposed to pay for. Unbelievable

3 September 2026
Unprompted review
TØTE logo

Reply from TØTE

Hi Kare,

We are truly sorry to hear about the disappointing experience you have had with us.

While we take immense pride in our craftsmanship and the timeless quality cherished by our patrons worldwide, we completely understand and respect that personal preferences vary. Your perspective matters deeply to us.

Please rest assured that you are most welcome to return your piece for a full refund. The €25 store credit was merely extended as an immediate, effortless alternative for your convenience.

Should you wish to proceed with the return or explore further options, please feel free to reach out to our dedicated support team at info@totelabel.com, and we will personally ensure everything is handled seamlessly.

We truly appreciate your gracious patience and understanding.


Best regards,
Team TØTE

Rated 1 out of 5 stars

The bag was really flimsy

The bag was really flimsy. Cost £44 and to return it cost £33. Customer Support didn't reply to my emails. Do not buy direct from TOTE in The Netherlands.

3 September 2026
Unprompted review
TØTE logo

Reply from TØTE

Hi Gill,

We are truly so sorry for the disappointment and inconvenience this has caused you.

We completely understand that the bag did not meet your expectations and that returning it poses an unnecessary burden, especially with the high cost of international return shipping from your country.

Could you kindly share the requested details with us at your earliest convenience? Our customer support team would be delighted to explore alternative options and tailor a seamless resolution that meets your complete satisfaction—without any added hassle on your end.

We look forward to hearing from you and taking wonderful care of this for you.


Best regards,
Team TØTE

Rated 5 out of 5 stars

Exactly the Bag I Was Looking For

I discovered this company completely by chance, and their bag design immediately caught my attention. It was pretty much exactly what I’d been looking for: a bag that’s compact and practical, but at the same time spacious enough to carry everything I need, whether I’m heading out for the day or going to work.

I also have to mention the customer service, which is genuinely excellent. They respond quickly, are easy to reach, and whenever you need assistance, they’re there and ready to help.

This is definitely a company with a bright future, and I’m very glad I came across them.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE

TERRIBLE SERVICE! For a refurnd you have to apparently email them but they do not respond and I already mailed multiple times and am waiting for a long time. Also the quality’s shit. I will remove my review once they respond to me.

2 September 2026
Unprompted review
TØTE logo

Reply from TØTE

Hi Wessel,

We are truly so sorry for the trouble and inconvenience you experienced.

We recently transitioned to a new mailing platform, which regrettably caused a few unexpected delays, but we are pleased to share that this has now been completely resolved.

Furthermore, we have processed a full refund for your returned order. You should see the funds reflected back in your account within just a few business days.

Thank you so much for your gracious patience and understanding throughout this process.


Best regards,
Team TØTE

Rated 5 out of 5 stars

An excellent Tote

An excellent Tote, comfortable crossbody with the broad strap, and ample room for my needs. Well made, prompt despatch and good comms.

18 August 2026
Unprompted review
Rated 1 out of 5 stars

first they ignored me for a couple of…

first they ignored me for a couple of weeks, and then said they were changing their system. then when i asked to return the bag, they sent me a link which did not recognised me, so i wrote to them and sent a screen shot of the problem which they ignored and simply sent me the same link again. I am beyond frustrated with this company sadly.

2 September 2026
Unprompted review
TØTE logo

Reply from TØTE

Hi Gina,

We are truly so sorry for the frustration and inconvenience this situation has caused you.

Could you kindly share the requested details with us at your earliest convenience? This will allow our team to personally look into what occurred and ensure everything is thoroughly addressed.

Please rest assured that we are committed to seeing this resolved entirely to your satisfaction.

We look forward to hearing from you and making things right.


Best regards,
Team TØTE

Rated 5 out of 5 stars

Brilliant.

I regularly use my bike and always have problems with my bagpack. I am surprised nike/adidas/gymshark have not tapped into this niche such as Tote has. Positively surprised by both the quality of product and their overall service.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Order experience much better, great products

I own several Tøte products and I’m officially addicted to their style. I recently purchased the new wallet in black and I love it, for its fashion, for how soft it is and how well-built looks, it has good quality. The only thing that personally bothers me a bit is that it’s a tad too small for cards. Maybe it would be cool to have a bigger option, I’d definitely purchase it. Same size, just a bit more room for cards. But overall, it’s beautiful, it’s fashionable and I love it!
I also got the carabiner and you might think it’s just a carabiner, but it looks so cool and it has amazing quality. And finally got the FIN bag, and it is perfect for carrying smaller stuff, I’d personally like the strap to be wider but that’s just personal taste. The order experience has improved so much since last time, the shipping nailed the delivery, and customer service is a 10 out of 10 always. Love this brand, and I’ll continue to buy new stuff from them!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

The company itself is very clean and professional, and their website paired with Shop was one of the easiest purchases I’ve had in a long time. I bought their khaki green stitched side bag, and have used it almost every day for a week. No complaints, and I have received at least a dozen compliments on it. The color is vibrant but not overpowering, the material is well done and is semi water proof, which helps protect your items until you find cover. The bag holds my large yeti water bottle (1L), my rain coat and my other jacket with some room to spare. The inside handles make the bag very versatile for shopping and everyday use. 1000/10.

18 August 2026
Unprompted review

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