TØTE Reviews 664

I had my bag for a long time and wore it a lot. Then it sadly broke. However when I contacted customer service almost a year later they still were helpful and sent me a brand new bag, that is what I call honest and good business. Great, and nice customer service.

Wasted money on delivery 13 € poor quality shipping costs is on the customer. Returns also. Very deeply dissapointed. The strap is very simple. A supermarket bag is more quality

Don’t order here. My bag broke after the first use and the customer service has not replied in 2 weeks.

TOTE is a fantastic brand! Not only do I love the bag itself, but when I had an issue it was promptly resolved by Marc. Thank you

Very helpful customer service, if you have an issue they will help you right away!

Customer service was just perfect. SIV bag was defect after just two uses, wasn’t a problem. I got help very quickly with a new bag that was sent my way.

Bought one of their bags a few months back, and after a small stitching break due to wear and tear, I reached out to see what could be done.

Marc, the associate who helped me, was incredibly attentive and thorough — he resolved my issue with remarkable speed and care.

It was an amazing experience with Tøte; not only did I fall in love with the bag, but also with the way they treat their clients. Try Tøte without hesitation!

I had a small issue on the bag I received, but the service they was provided was very professional and I am very happy with the solution. The bag itself is great to wear and makes a nice niche statement.

I had a problem with a product and got really fast help and got a new bag

Good quality bag. I bought the blue one with white letters. The only thing I would critique is the fact that the bag isn't as sturdy as the photos and videos make it seem. Now that i have the bag and looking at the videos, you can tell they put something inside to make them more solid.

My bag broke at first, but the customer service was great and i ended up getting a new on quickly

Excellent quality I love it! It look amazing my SIV bag

Hi,

I recently ordered a bag from Tøte Label and wanted to share my experience.

When I first received the bag, I noticed that some of the stitching on the shoulder strap was already coming loose. Since I liked the design, I initially decided to overlook it.

However, after only 3 weeks of normal use, the zipper on the inside pocket has already broken. Given the price of the bag, this is very disappointing and not what I expected in terms of quality.

I wanted to bring this to your attention, as this seems like a product issue rather than normal wear and tear.

The stitches of my bag came loose after two weeks. After 1 email to Marc they send me a new bag.
Very happy with the service.

The crossbody strap is way too short and it was very uncomfortable to look for items in the bag with so little room for movement. At a minimal tension the strap detached from the bag (1 week after I started using it), showing it was attached to it with minimal sewing. I never saw such a light sewing job on a bag… and they sold it to me as an heavy duty bag! Really?? Heavy like what? Carrying a feather?

I recently encountered a quality defect with my product, but I was extremely impressed with the support provided by the TOTE team. They responded to my request in under 24 hours and offered me clear options to resolve the issue. Their prompt and helpful approach left me feeling reassured and valued as a customer.

I received a replacement bag after the original bag broke too quickly

Great experience with Tote Bags. I had a small stitching issue with my bag and they replaced it quickly without any hassle. Service was fast, friendly, and I’m really happy with the outcome.

Fantastic service and really nice products !