Total Motor Care Reviews 

119
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting smooth and hassle-free processes, efficient handling of paperwork, and the provision of courtesy cars. The staff is frequently commended for being friendly, professional, and helpful, ensuring customers are well-informed and updated throughout. Reviewers are highly satisfied with the superb quality of work, noting cars look as good as new after meticulous repairs and perfect paint matches. People appreciate the company's reliability, including upfront cost quotes and flexibility to accommodate busy schedules. Consumers consistently enjoy a pain-free experience for various motoring needs, often returning for all vehicle services due to the consistently high standards and positive interactions.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the great customer service, car... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Quality

Customers consistently note positive experiences with quality, highlighting exceptional work and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed a new clutch very last minute as our other mechanic cancelled our booking. Total motor care were absolutely fantastic and went out of their way to fit us in at a very competitive rate. Great... See more

Rated 5 out of 5 stars

I can’t praise Total Motor Care enough for their professionalism, attention to detail, and fair prices. I’ve used other local garages in the past, but ever since they replaced the alternator on my car... See more

Rated 5 out of 5 stars

I recently had my car repaired by TMC after an accident, and I couldn’t be happier with the service I received. The team did an excellent job — my car looks as good as new. The process was smooth an... See more

Rated 5 out of 5 stars

I had an absolutely fantastic experience with this Bodyshop. They handled everything with my insurance company, which made the entire process seamless and stress - free. The staff was incredibly fr... See more


Company details

  1. Car Service

Information provided by various external sources

Accident Repair Centre | Jig Facilities | Low Bake Oven | Four Wheel Alignment | Air Conditioning Re-gassing | MOT / Service Centre | Car and commercial MOT Motorbike


Contact info

4.9

Excellent

TrustScore 5 out of 5

119 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(119)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Crash body work repairs

Crash body work repairs. Excellent quality of work and excellent service. My car looks amazing,my car is a new colour & they went the extra mile & it's a perfect match. Thank you all will definitely recommend this garage.

6 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service received from this…

Excellent service received from this garage for the crash repair on my vehicle. Staff very friendly, helpful & professional. Very pleased with the work they carried out and the time in which they got it done. Would use again & recommend.

12 December 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic group of people

Fantastic group of people, friendly polite and helpful. These guys repaired my BMW and it looked better than new. They use genuine parts, and are quite quick. So when my Ford picked up some damage, it was a no brainer to send it to them. Practically perfect in every way!

12 November 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic garage

Very smart, professional, family run business. The staff are always very polite, the work is good value for money with high standards of finish. The coffee is a nice touch!

15 February 2021
Unprompted review
Rated 1 out of 5 stars

after repair had to take car back twice…

after repair had to take car back twice as not repaired right then had to take to have retracked as did not drive right and wore out one tyre . will never use them again

29 August 2020
Unprompted review
Total Motor Care logo

Reply from Total Motor Care

Good Morning,

Thank you for taking your time to review us. We take any complaint very seriously, please could you provide your registration so we can look into this further for you?

With regards to the tracking this is done on an advanced computer system which provides us with 5 years of records of all cars that have been tracked. We will be able to look back at the data for your car to hopefully reassure you that the tracking was successful at the time. There can be many reasons for a cars tyre wearing unevenly and we would be happy to investigate this further for you.

Rated 5 out of 5 stars

Fantastic garage!!

Fantastic garage!!! Wonderful and honest team. Nothing is too much trouble for them and they always are kind enough to explain everything to someone who knows very little about cars! Neil at reception is lovely and friendly and Gary was so helpful and expert. It’s a pleasure to use them. They have a welcoming office, coffee vending machine and spotless toilet. As a woman driver, they never talk down to me and I know I’m going to get excellent service, professionally executed, and at a fair price. I’ve been using them for years and they provide an absolutely top-class service. Thank you for keeping me safe and on the road, Total, I wouldn’t go anywhere else!!

4 February 2020
Unprompted review
Rated 5 out of 5 stars

Honest reliable garage.

I've used total for years and never had an issue, I have also had to use the body work part of total for insurance, again no issues, everything was spot on and they kept me up to date with everything. Couldn't ask for anything more, cheers total!

8 March 2019
Unprompted review

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