Total Motor Care Reviews 

119
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting smooth and hassle-free processes, efficient handling of paperwork, and the provision of courtesy cars. The staff is frequently commended for being friendly, professional, and helpful, ensuring customers are well-informed and updated throughout. Reviewers are highly satisfied with the superb quality of work, noting cars look as good as new after meticulous repairs and perfect paint matches. People appreciate the company's reliability, including upfront cost quotes and flexibility to accommodate busy schedules. Consumers consistently enjoy a pain-free experience for various motoring needs, often returning for all vehicle services due to the consistently high standards and positive interactions.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the great customer service, car... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Quality

Customers consistently note positive experiences with quality, highlighting exceptional work and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed a new clutch very last minute as our other mechanic cancelled our booking. Total motor care were absolutely fantastic and went out of their way to fit us in at a very competitive rate. Great... See more

Rated 5 out of 5 stars

I can’t praise Total Motor Care enough for their professionalism, attention to detail, and fair prices. I’ve used other local garages in the past, but ever since they replaced the alternator on my car... See more

Rated 5 out of 5 stars

I recently had my car repaired by TMC after an accident, and I couldn’t be happier with the service I received. The team did an excellent job — my car looks as good as new. The process was smooth an... See more

Rated 5 out of 5 stars

I had an absolutely fantastic experience with this Bodyshop. They handled everything with my insurance company, which made the entire process seamless and stress - free. The staff was incredibly fr... See more


Company details

  1. Car Service

Information provided by various external sources

Accident Repair Centre | Jig Facilities | Low Bake Oven | Four Wheel Alignment | Air Conditioning Re-gassing | MOT / Service Centre | Car and commercial MOT Motorbike


Contact info

4.9

Excellent

TrustScore 5 out of 5

119 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(119)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

My car was repaired by Total Motor Care after a minor accident. The service provided was excellent. I received a courtesy car for the duration and I was very happy with the final result.

25 August 2023
Unprompted review
Rated 4 out of 5 stars

Car was fixed lovely

Car was fixed lovely. The only reason I gave 4 stars was because the lack of communication as to how it was going. I was told 4-5 days. It was me calling, for an update. Think they should of updated me. Especially as it took over 2wks before I got car back. The car was cleaned really well when I did get it back

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Last Wednesday I used Total Motor Care at Sandwich industrial Estate.

I use Total motor care at Sandwich Industrial estate to do my ford Kuga’s MOT and service. I knew it needed things done to it all break pads and discs etc so I was dreading the bill.
I had not previously used them.
I can honestly say they went above and beyond for me even collecting me back and forth from another town, they did an incredible job and the car has come back valeted inside and out.
The bill was extremely reasonable far less than what I was expecting.
Can’t say that that’s ever happened at a garage I’ve been to before and I’ve been driving for 30 years.
I was left thinking this is where I’ll always come in the future. Great customer service and best of all you do not get ripped off.

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic job

Excellent work carried out.I got my vehicle back a week earlier than expected.It was returned with a full valet service.This was a damage repair.Would I use this garage 100% yes.But I hope not

17 August 2023
Unprompted review
Rated 4 out of 5 stars

Front end repair

Great service, happy & friendly people, done a smashing job of making car looking happy again & would highly recommend anyone getting their car fix

21 July 2023
Unprompted review
Rated 4 out of 5 stars

Recent car repair

TMC recently completed a repair to my car after a minor accident. Work was completed very satisfactorily and on time. Friendly service kept me informed at all times. Courtesy car was perfectly adequate.

18 July 2023
Unprompted review
Rated 4 out of 5 stars

It would have been 5 stars except for…

It would have been 5 stars except for the fact I wasted time bringing the car over for the weekend and borrowing a hire car, when I found out the work could’ve taken a lot less time. Plus it could’ve been done a lot earlier, as my new vehicle has been sat at the dealers waiting for me for over a month. Had to get wing mirror done to replace old for new car.

The staff were extremely friendly and helpful on Friday (16th) and today (19th) when I returned it.

Would highly recommend to anyone.

NB : you do need better sign posts to find you!!

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient, gave excellent service and kept me informed at all times on the work needed and how long it could take to get the parts. Delivered back to my door with a smile.

13 April 2023
Unprompted review
Rated 5 out of 5 stars

Faultless service

Can’t fault the service and workmanship from TMC. Even managed to sort out an issue with insurance company who hadn’t specked the job correctly.

8 February 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

The team handled our repair professionally, timely and with friendly service. We were scheduled in weeks in advance, they provided us with a courtesy car (a bit small), and Craig kept us informed throughout.

21 February 2023
Unprompted review

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