Total Motor Care Reviews 

119
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting smooth and hassle-free processes, efficient handling of paperwork, and the provision of courtesy cars. The staff is frequently commended for being friendly, professional, and helpful, ensuring customers are well-informed and updated throughout. Reviewers are highly satisfied with the superb quality of work, noting cars look as good as new after meticulous repairs and perfect paint matches. People appreciate the company's reliability, including upfront cost quotes and flexibility to accommodate busy schedules. Consumers consistently enjoy a pain-free experience for various motoring needs, often returning for all vehicle services due to the consistently high standards and positive interactions.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the great customer service, car... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Quality

Customers consistently note positive experiences with quality, highlighting exceptional work and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed a new clutch very last minute as our other mechanic cancelled our booking. Total motor care were absolutely fantastic and went out of their way to fit us in at a very competitive rate. Great... See more

Rated 5 out of 5 stars

I can’t praise Total Motor Care enough for their professionalism, attention to detail, and fair prices. I’ve used other local garages in the past, but ever since they replaced the alternator on my car... See more

Rated 5 out of 5 stars

I recently had my car repaired by TMC after an accident, and I couldn’t be happier with the service I received. The team did an excellent job — my car looks as good as new. The process was smooth an... See more

Rated 5 out of 5 stars

I had an absolutely fantastic experience with this Bodyshop. They handled everything with my insurance company, which made the entire process seamless and stress - free. The staff was incredibly fr... See more


Company details

  1. Car Service

Information provided by various external sources

Accident Repair Centre | Jig Facilities | Low Bake Oven | Four Wheel Alignment | Air Conditioning Re-gassing | MOT / Service Centre | Car and commercial MOT Motorbike


Contact info

4.9

Excellent

TrustScore 5 out of 5

119 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(119)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

excellent service

Really excellent service from Craig at Total Motor care in Sandwich.
Assessed car in the period between Christmas and New Year, then booked in. 02 January.
We were provided with a good quality loan car with automatic gearbox (much to my wife's relief)
Kept informed throughout repair.
The car body repair is excellent and the car looks like new. Thank you

9 January 2025
Unprompted review
Rated 5 out of 5 stars

I've had my Subaru for a repair at TMC…

I've had my Subaru for a repair at TMC and I can't praise them enough. I have been kept updated on the repair of the car. Very professional and would highly recommend these guys. They definitely know what they doing. Thank you to all of you from TMC for a brilliant job you've done. All the best!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Mini countryman

I bought a mini countryman that was in a N category. I bought it unseen so I was naturally apprehensive. I could not be happier with the car. It looks brand new and I have managed to buy a car that was completely out of my price range if it had not been in a category. Total motor care did the repairs and gave 5 years warranty with the body work. Dan is a brilliant bloke to deal with and has gone above and beyond what I asked him to do.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service - 5 star

From the moment I called, Dave & the team went above & beyond to help us & provided my daughter & I with a 5 star, exceptional service. Wouldn't go anywhere else now. Huge thanks to you all! ⭐⭐⭐⭐⭐

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Phoned this morning and fantastic service. Managed to fit my mini if for a oil service and brake pads and disk . Check my car completely out as I worry so much highly recommended

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent One Stop Garage. Try for yourself

Massive thank you to the TMC team.
My restoration project was abandoned by a different garage & left as scrap. Thankfully Dan & Dan see pity on me… and with the help of Reg & his excellent co workers began what looked like an impossible task… 12 months later one very happy customer.
5 plus star review for TMC & a pay rise for Reg I hope.
Thank you TMC from The saved W123

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Car looking Great

Thank you guys MiniMoo looks great. Like new.
Friendly team to deal with.
Booked me in very quickly and provided a curtesy car.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Great repair job

Great repair job . Wouldn't be able to notice the damage.
First class valet contributing to car looking and feeling like brand new.
The replacement courtesy car was a bit of a let down however. Definitely A A to B job

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Local, great professional service, excellent craftsmanship (car looks brand new after a nasty bump). Personable service and courtesy car provided, and car was at cleaned inside and out. They used covers for the carpet, steering wheel and seat. Thank you.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Crash body work repairs

Crash body work repairs
Excellent quality of work and excellent service. My car looks amazing, Thank you all will definitely recommend this garage.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Craig was really helpful and did his…

Craig was really helpful and did his best to get my car back to me asap. My car was hit, by a hit and run, while stationed outside my house. And the parts needed to repair my vehicle were hard to come by. Luckily Craig sourced the parts.
My car was returned to me yesterday and it had even had valet.
Thanks Craig and team

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Massive Thankyou to you all

Massive Thankyou to you all , phoned for a mot last minute and was fitted in within the hour !! What amazing service . Very kind and helpful staff and a free coffee in the warm.
Many thanks

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Car fixed

Had my car fixed there with my insurance company, excellent customer service and an excellent job would highly recommend

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Very good experience.

We were really pleased with the repairs to our car after a nasty accident. The car came back to us looking like it did before. We would have liked a few more updates as it was there for over 5 weeks but we understand how busy they were. They did their utmost to get it back to us for Christmas which we were very happy with. Thankyou Total Care Motors.

22 December 2023
Unprompted review
Rated 2 out of 5 stars

Car went in for repairs after an…

Car went in for repairs after an accident. Was told 2-3 weeks for car to be repaired. I can understand if this can’t be delivered but the communication was weak in letting me know. I had to call 95% of the time to find out what was going on. I got my car back after 7 weeks.

After waiting weeks for the car back, upon collection it wasn’t completely repaired. I even waited a few days after I got called that it was fixed as couldn’t get to the garage. The horn still wasn’t working. You would think it would all be checked before the customer collects. I then had to wait a further 3 days to receive my car.

After being told the car would get valeted, once I received the car it wasn’t very clean. I appreciate it was delivered and can get dirty during transportation but the inside was dirty. On the back of car seats, and also no plastic protection covers over the seat, steering wheel or floor.

After waiting several weeks, weak communication, not even repaired upon collection, no gesture of good will offered, other than delivering my car.

8 December 2023
Unprompted review

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