What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You processed my order flawlessly. It was delivered on time to the correct address. When I ordered this product, (my third 'LITL 1' vape with an extra mouthpiece), your order dept. included the extr... See more
Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
I have ordered a couple different vapes from them and they always ship my order quickly. Their customer service has been good as well. One time they made me aware of a product recall and I was able to... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and great customer service
13 June 2026
Unprompted review
Unfortunately I purchased a defective…
Unfortunately I purchased a defective device. Fantastic customer service and warranty processing. New device on its way. Couldn't have been any easier.
This is another reason TVape is one of the best places to shop for a quality device backed by quality service.
15 June 2026
Unprompted review
The service was courteous & prompt
The service was courteous & prompt. They follow through quickly ensuring delivery details.
13 June 2026
Unprompted review
Lot of awsome product
Lot of awsome product, fantastic technical staff, short and discret delivery.
30 May 2026
Efficient enjoyable direct shipping on…
Efficient enjoyable direct shipping on time and lots of products ship same day
9 May 2026
Fast service and quality products
Fast service and quality products, you cant go wrong with TVape
!
30 May 2026
You can trust in TVape!
I have been using TVape for a while now (2 years), and their customer service is exemplary. Quick to respond to inquiries, email, and always to help, I find them one of the best online companies I've dealt with.
Nik S was amazing with my last order! His turnaround time was lightning quick and he was organized and detailed in his explanations.
I highly recommend TVape and feel they can be trusted - from order to delivery, I am confident in the service they offer.
13 June 2026
Unprompted review
Got new puffco 3dxl and pivot 2 pack
Got new puffco 3dxl and pivot 2 pack , both are perfect.. thank you tvape !
29 May 2026
Submitted a review of some issues that…
Submitted a review of some issues that I was having with my vape. I was contacted shortly later and offered a replacement. Great customer service took my feedback and responded to it in a positive manner and happy customer.
12 June 2026
Unprompted review
Very happy with the product and price
Very happy with the product and price. Pick up was easy and the dog keeping you company while they got the order was a nice touch.
28 May 2026
Great Customer Service
Jen S. from Customer Service was of tremendous help with the return and exchange of a defective device. Would definitely recommend 😊
11 June 2026
Unprompted review
Had some questions and Lisa was happy…
Had some questions and Lisa was happy to help!
11 June 2026
Unprompted review
All good
All good , customer service really dedicated to solving a problem . Would have been 5 stars but they were out of part of my order .
28 May 2026
Delivery was fast and price was good
28 May 2026
Excellent prices when compared to other…
Excellent prices when compared to other sites. Very easy and seamless process to order something. Shipping was prompt. Very happy with my purchase, would definitely buy something else from this site
28 May 2026
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