What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You processed my order flawlessly. It was delivered on time to the correct address. When I ordered this product, (my third 'LITL 1' vape with an extra mouthpiece), your order dept. included the extr... See more
Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
I have ordered a couple different vapes from them and they always ship my order quickly. Their customer service has been good as well. One time they made me aware of a product recall and I was able to... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with the quality of my…
Very pleased with the quality of my purchase and the price. No problems at all and safe delivery.
5 June 2026
A Great Experience from Start to Finish
I I recently purchased a product online and noticed a discrepancy between the advertised price and the price shown at checkout. I contacted customer service for clarification, and they responded promptly and professionally.
They explained that the pricing differed between the black and gold versions of the product, which cleared up the confusion. As a goodwill gesture, they offered me a discount on either version and also advised that they would do their best to have my order shipped out the same business day.
I appreciated the quick response, clear communication, and willingness to work with me to resolve the issue. Based on my experience so far, their customer service has been excellent.
18 June 2026
Unprompted review
TVape is the best for customer service…
TVape is the best for customer service and helped talk me through any questions or problems, the whole team is great, Jen was exceptional!
The Vape toy is the best I have ever had/seen and I use it every day woo hoo! If you don't already have the Utillian 8 turbo, you need it lol, off for a vape!
4 June 2026
I was actually pretty impressed!
Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked me up, created my order perfectly, and emailed me a link with my perfect order. I'm down with this service!
17 June 2026
Unprompted review
buying a vap
the rep was polite knowledgeable & very efficient at helping me the service was quick & easy to use
17 June 2026
Unprompted review
Personally a very positive experience
Personally had a very positive experience with TVape, the team was super helpful with providing a seamless exchange process and honoring a discount price despite the sale being over.
17 June 2026
Unprompted review
Cheese sandwich
It was like eating a cheese sandwich, it was so easy to order from these guys. Great product knowledge also.
2 June 2026
Variety of products.
Variety of products.
Knowledgeable staff and great customer service.
Fast shipping.
29 May 2026
Pretty sweet discount if you find the…
Pretty sweet discount if you find the codes. Fast shipping. I think I got it like next day!
12 May 2026
Great product and great customer service
13 June 2026
Unprompted review
Unfortunately I purchased a defective…
Unfortunately I purchased a defective device. Fantastic customer service and warranty processing. New device on its way. Couldn't have been any easier.
This is another reason TVape is one of the best places to shop for a quality device backed by quality service.
15 June 2026
Unprompted review
The service was courteous & prompt
The service was courteous & prompt. They follow through quickly ensuring delivery details.
13 June 2026
Unprompted review
Lot of awsome product
Lot of awsome product, fantastic technical staff, short and discret delivery.
30 May 2026
Efficient enjoyable direct shipping on…
Efficient enjoyable direct shipping on time and lots of products ship same day
9 May 2026
Fast service and quality products
Fast service and quality products, you cant go wrong with TVape
!
30 May 2026
You can trust in TVape!
I have been using TVape for a while now (2 years), and their customer service is exemplary. Quick to respond to inquiries, email, and always to help, I find them one of the best online companies I've dealt with.
Nik S was amazing with my last order! His turnaround time was lightning quick and he was organized and detailed in his explanations.
I highly recommend TVape and feel they can be trusted - from order to delivery, I am confident in the service they offer.
13 June 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.