TOP RENT A CAR Bulgaria - Sofia Reviews 1,687

Car was exactly what we ordered. Was quick pick up and drop off. Thanks for the staff on the ground.
Thanks

My experience with your rental company was like cold and hot water.I explain,I've booked a car from 23 of December until 26 .I came to your country a day before at 22 of December,so when i realised my mistake about the start day of booking,i was in Sofia at 22/12/2025,so i needed a car from 22/12 until 26/12 instead of 23/12 until 26/12.When i tried to have a car from 22/12 a young boy who works on your company not only did'nt try to help me but se was so rude to me saying me that he doesn't care about finding me a car for one more day(starting 22/12,instead of 23/12).He told to find a hotel in Sofia for 22/12 and come again at 23/12 that started my booking, although i told him that i will stay in Bansko and not in Sofia for my Christmas holidays.So i took a my first car at 22/12 and i had to drive to Bansko and the day after at 23 i returned again to Sofia to take another car (from 23-26/12).I drived for 6 hours in one day,from Sofia to Bansko and returning,because the young boy did'nt want to help me at all.In the contrary of his behavior to me at 23/12 i meeted Mrs Carolina who was so helpful and positive to me, always with a big smile.So i give 10 to 10 to Mrs Carolina and 0 to 10 to him.

Car was great but unfortunate communication on returning the car at Sofia airport. Desk was closed, had to pay 5 euros for parking and drive to head office which was a 15 minute drive away. Then returning 15 minutes with the shuttle adding more than half an hour to check in with a little baby is not great. Will think twice before renting a car again

I needed a car at very short notice. The staff in Plovdiv are very helpful and managed to provide a very smart Renault Clio V.
We appreciate their helpfulness and friendly service.

New car at exceptional price. Fast service. Comfortable electric shuttle from/to the airport.

Great car for a good price! I am very satisfied!

Good as always. Just the camera in the shuttle was kinda stupid. This wont happen in Western Europe.

The whole experience was really easy. We know traveling can be stressful, so if you do not have to worry about your car rental at all - it helps a lot!
Shuttle to and from Sofia airport to HQ yard and back, was easy and friendly. The car was exactly what I requested and in good condition. I will recommend Top Rent a Car anytime!

I have been using the company's services for several years and I am very satisfied. The employees are professional and attentive. The cars are in very good condition. The service is at a very good level.

I was very satisfied with the flexible schedule and the friendly, helpful staff. The Renault Clio was practical, comfortable, and perfectly suited for my needs.

Limit of the speed - 130km/h. It is not my job to search in the car menu - where is set!
Unpleasant wet smell , specially when the air blowing.
Good car for driving. And good stuff - Karolin was very nice in the front office.

The car was OK plus great support from the call center and the guys at the desk - I had many inquiries and made a few changes along the way and got a quick and professional response every time.

We rented a Volkswagen Caddy for 9 days in Varna airport, travelled over a 1,000 KM with it and we were extremely happy with the entire experience.
​The service was outstanding. I had originally booked the car about three months in advance, but a month before our trip, I noticed the price had dropped. When I contacted the company, they immediately honored the lower rate and gave us the discount without any hassle. The price was excellent!
​The car itself was perfect for our needs. We had four trolleys and four backpacks, and everything fit into the trunk very easily with plenty of room to spare. It was a very comfortable ride for the whole trip. The pick-up at the airport and drop off dow town process were smooth and easy.
​I highly recommend this company for their professional service, honesty, and reliable vehicles!
I wanted to add special thanks to Viktoriya, the representative who assisted us both when we collected the car and when we returned it. She provided us with excellent, personal service that made a real difference. Highly recommended! :)

Staff were great car was great, on returning the car we couldn't find the return area and had to make a few calls to get correct directions, when trying to return the car we had over 45 minutes to wait, as a result we missed the baggage check in which cost us an extra 60 euros and we also lost all our toiletries as bag was treated like hand luggage and everything was binned staff at airport were rude too, due to running late, just managed final call or We would have been stuck in sofia, reliable enough company but one guy one the desk to serve and check cars back in when there are ten people waiting isn't good enough, especially when one customer took 15 minutes alone to deal with it would have definitely been 5 stars otherwise, im back in February so I know what to expect now.

Great selection of cars for good prices.
Evgeni Biberov was very helpful and accommodating. Highly recommend!

I had a great experience with TOP RENT A CAR in Sunny Beach. The booking process was clear and straightforward, with no hidden fees or unexpected charges. The car was clean, well maintained, and exactly as described.

Pickup and return were quick and well organized. The staff were professional, friendly, and helpful, explaining all the details clearly and making the whole process smooth and stress-free.

Overall, very reliable service and great value for money. I would definitely rent from TOP RENT A CAR again and highly recommend them to anyone looking for a car rental in Sunny Beach or anywhere in Bulgaria.

The agent at the counter was professional and courteous.
Car was n good and return was no hassle.

I often rent a car in Sofia.
Tried several companies but TopRental is TOP!
Definetely.
Good cars, always as booked, new models, always cleaned.
Only (minor) problem is that pickup place is outside the airport but they have a very quick shuttle.

Every time I travel to BG I rent with TOP RENT A CAR.
Correct car, correct service, people always available.
I can honestly recommend this company.
Marc / Belgium