The Agent with TopLine Insurance for my home and property here in Florida was polite and efficient. He found me a few top rated underwriters to compare pricing and coverage, with what I had been payi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sam was knowledgeable and delivered a quote which in current times was very good news. His courtesy went beyond good salesmanship. This is our second time with People's Trust since moving to Florida 1... See more
Company replied
We had a very good experience with TopLine Insurance! This was the first time we worked with a broker, but it won't be the last. We had over a 70% savings on our home insurance premium. The process... See more
Company replied
I recently replaced the roof on my house and started looking into new homeowner's insurance. I called many different insurance agency's for a quote. TopLine and Connie had the best rates and even mo... See more
Company replied
Company details
- Insurance Agency
- Auto Insurance Agency
- Commercial Insurance Company
- Home Insurance Agency
- Life Insurance Agency
Written by the company
TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our agents work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price!
Contact info
162 Roberts Village Court, Suite 1402, 32259, Saint Johns, United States
- 561-599-5800
- customerservice@toplineinsurance.com
- toplineinsurance.com
4.7
Excellent
477 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Trying to contact them for 2 weeks
Trying to contact them for 2 weeks. Filled out a the web form twice and no response. No phone call or email response!
17 December 2024
Reply from TopLine Insurance
Hello, Larry. We are very sorry that your experience with TopLine Insurance was less than satisfactory. Our Customer Service Team is investigating this situation and looking for solutions.
We will be reaching out to you to talk about the next steps.
Thank you,
TopLine Insurance Team
Each time I called the office to get…
Each time I called the office to get information or just to ask basic questions or get help with something I needed the person on the other end of the phone which have been several different people have all been more than anxious to help me. Never once did I feel pushed aside or rushed which is rare these days.
16 December 2024
Reply from TopLine Insurance
Hello Deborah! Thank you very much for the feedback! We are very happy that the TopLine Team was able to help with your insurance needs and that everything worked out nicely.
And thanks again for giving us a chance to work with you,
TopLine Insurance Team
I had a representative sale me a policy…
I had a representative sale me a policy on my house, and after I had made 2 payments over $700.00 each the company they had me with cancelled my policy. Reason being I have another property in my name that my Daughter, who is disabled and her husband is disabled too, and they have 2 children, a one year old and a 5 year old live at. Where they live is a 2 bed and 2 bath trailer that is only 20 minutes from my house. The company that TopLine set up my policy with is Edison Insurance. So, thanks, no thanks to TopLine, as of January I won't have any insurance on my house, and I had a VERY good policy with Edison.
9 December 2024
Reply from TopLine Insurance
Hello, Joanna. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions.
We will be reaching out to you to talk about the next steps.
Thank you,
TopLine Insurance Team
too maby calls
I just call to verify info showing in declaration letter, after several calls to find out about a reund check status ( it took too long )
DATE OF EXPERIENCE IS A JOKE
since Aug / Sept / Oct / Nov / Dec
10 December 2024
Reply from TopLine Insurance
Hello Alfonso! Thank you for the feedback. We work continuously on improving our processes and providing better experience for our policyholders. Our Customer Service Team will investigate this situation and look for better solutions.
If you have any questions, please contact us here: https://toplineinsurance.com/contact-us/.
Thanks again,
TopLine Insurance Team
Explained insurance choices in detail
7 December 2024
Reply from TopLine Insurance
Hello Linda! Thank you very much for the feedback! We are very happy that the TopLine Team was able to help with your insurance needs and that everything worked out nicely.
And thanks again for giving us a chance to work with you,
TopLine Insurance Team
Great customer service.
4 December 2024
Reply from TopLine Insurance
Hello Patricia! Thank you very much for the feedback! We are delighted that the TopLine Team was able to help with your insurance needs.
And thanks again for giving us a chance,
TopLine Insurance Team
JUAN
JUAN WORKED HONESTLY AND DELIGENTLY TO GET ME THE BEST QUOTE. HE EXPLAIN ALL BENEFIT AS PER MY POLICY.
2 December 2024
Reply from TopLine Insurance
Hello, Janet! Thank you very much for the nice words! Juan is a great member of the TopLine Team. We are delighted Juan was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
1 straightforward
1 straightforward
2 respectful
3 very helpful
4 kindness
Thank to topline insurance i got to insure my home.
8 December 2024
Reply from TopLine Insurance
Hello Tracy! Thank you very much for the feedback! We are very happy that the TopLine Team was able to help with your insurance needs and that everything worked out to your satisfaction.
And thanks again for giving us a chance,
TopLine Insurance Team
They went the extra mile to get my…
They went the extra mile to get my flood premium down and with private company instead of FEMA. I really like the agent I worked with. I highly recommend and even recommended her to my neighbors when we all had to get flood insurance recently, due to be now designated in a flood zone.
21 November 2024
Reply from TopLine Insurance
Hello, Amy! Thank you very much for the feedback! We are very proud of our agents and their excellent track record of helping our policyholders.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Perfect coverage for what I needed
Perfect coverage for what I needed. Professional and knowledgeable.
29 November 2024
Reply from TopLine Insurance
Hello NGOC! Thank you very much for the feedback! We are so happy that the TopLine Team was able to help with your insurance needs.
And thanks again for giving us a chance,
TopLine Insurance Team
Reply from TopLine Insurance
Hello Bella! Thank you very much for the feedback. We are very happy that our team was able to help with your insurance needs.
And thanks again for giving the TopLine Team a chance to work with you,
TopLine Insurance Team
Sam does a great job of explaining the…
Sam does a great job of explaining the different types of policies we might use. Very knowledgeable.
24 November 2024
Reply from TopLine Insurance
Hello, Roy! Thank you very much for the feedback! Samuel is an excellent member of the TopLine Team with a great track record of helping our policyholders.
We are very happy Samuel was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
Winston has been very helpful in…
Winston has been very helpful in providing good plans for both home and auto.
13 November 2024
Reply from TopLine Insurance
Hello, Anthony! Thank you very much for the nice words! Winston is a great member of the TopLine Team. We are delighted Winston was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Reply from TopLine Insurance
Hello Nowel! Thank you very much for the feedback. We are very happy that our team was able to help with your insurance needs.
And thanks again for giving us a chance to work with you,
TopLine Insurance Team
They're willingness to help.
They're willingness to help. They were very courteous and knowledgeable.
12 November 2024
Reply from TopLine Insurance
Hello Raquel! Thank you very much for the kind words. We are so happy that our team was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving TopLine a chance,
TopLine Insurance Team
Highly recommended Topline insurance.
Highly recommended Topline insurance.
Great company to work with.
12 November 2024
Reply from TopLine Insurance
Hello Jay! Thank you very much for the very kind words. We are so happy that our team was able to help with your insurance needs.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
Everyone has been great to work with
2 November 2024
Reply from TopLine Insurance
Hello Nicole! Thank you very much for the kind words. We are so happy that our team was able to help with your insurance needs.
And thank you for giving us a chance,
TopLine Insurance Team
Kelly found a great deal on a house…
Kelly found a great deal on a house insurance that none else wanted to provide insurance for. Her commitment and skills ultimately allowed us to close on our dream home.
30 October 2024
Reply from TopLine Insurance
Hello, Rolando! Thank you very much for the feedback! Kelly is an excellent member of the TopLine Team with a great track record of helping our policyholders.
We are very happy Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
Exceptional customer service!!!
Jose is an exceptional insurance agent! He is knowledgeable, responsive, polite and genuinely care about finding the best solutions for the clients. Every time I called him as a real estate agent for my clients needs, he always comes up with a solution. Highly recommend!”
1 November 2024
Unprompted review
Reply from TopLine Insurance
Hello, Lilianne! Thank you very much for the nice words! Jose is a great member of the TopLine Team. We are delighted Jose was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
I recently had the pleasure of working with Connie
I recently had the pleasure of working with Connie Ferretti at TopLine Insurance, and I can’t say enough good things about the experience. From the moment I reached out, she was incredibly responsive and attentive to my needs.
Connie took the time to thoroughly explain my options, ensuring I understood every detail. She was patient, knowledgeable, and genuinely cared about finding the best coverage for my situation. Whenever I had questions, she responded promptly and made sure I felt confident in my decisions. Most importantly she saved me money and got me more coverage!
It’s rare to encounter such exceptional customer service these days. I highly recommend Connie Ferretti to anyone looking for an insurance agent who goes above and beyond to make the process seamless and stress-free! Thank you, Connie for your outstanding support and thank you for being awesome!!!
22 October 2024
Unprompted review
Reply from TopLine Insurance
Hello, Marisa! Thank you very much for the feedback! Connie is an excellent member of the TopLine Team with a great track record of helping our policyholders.
We are very happy Connie was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
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