Colleen has been there from day one to answer every question and get quotes for different scenarios without hesitation. When I had a question that was a no brainer, she still politely answered and gav... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Horace Mann always provides us with the care and knowledge that we as customers appreciate and deserve. We have never had any issues with their answers, information, quotes or help. We would recommend... See more
Company replied
It was awesome to get a prompt response for a road side assistance by Horace Mann staff in Tucson, Arizona at very late hour on a weekend when my car broke down inside rain. It was just in few days af... See more
Company replied
I have been insured with Horace Mann for twenty years. Automobiles, homes and now an apartment have all been protected by Horace Mann. Claim service has always been, fair, fast and handled to my sati... See more
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Company details
Written by the company
Horace Mann (NYSE: HMN) is the largest financial services company focused on helping America's educators and others who serve the community achieve lifelong financial success. Through our retail business, we help individual educators identify their financial goals and develop plans to achieve them. Our solutions include auto insurance, homeowners insurance, life insurance and retirement solutions. Through our worksite business, we partner with school districts to provide a comprehensive suite of employer- and employee-paid benefits, such as group life, disability and specialty health insurance, as well as supplemental products.
Contact info
United States
- 833-422-6439
- www.horacemann.com
Save by bundling home and auto
4.5
Excellent
133 reviews
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Claims Agent A+
Jarrod Powell made my experience great! He has great customer service skills.
8 April 2026
Reply from Horace Mann
Thank you for sharing your experience! We’re so glad to hear Jarrod made your experience a great one. Providing excellent customer service is what we strive for, and we truly appreciate your feedback and your trust in Horace Mann.
Positive Experience
I haven't needed to report anything, but the ease of getting the insurance, along with the automatic withdrawal, I am quite content with my coverage and insurance decision.
6 April 2026
Reply from Horace Mann
Thank you for sharing your experience! We’re glad to hear the process was easy and that the automatic payments have been convenient for you. It’s great to know you feel confident in your coverage and your decision. We truly appreciate your trust in Horace Mann!
Reply from Horace Mann
Thank you for your feedback. We’re sorry to hear that making a payment hasn’t been as easy as it should be, that’s not the experience we want for our customers. For a simpler experience, please feel free to call in to 800-999-1030 and we can take payment directly over the phone for you, or you can make payments online at Horacemann.com. Please feel free to reach out to us directly so we can assist.
Reply from Horace Mann
Thank you for your kind words! We’re glad to hear you experienced professional, polite, and courteous service. We truly appreciate your support and the opportunity to serve you.
Reply from Horace Mann
Thank you for the great feedback! We’re glad the quote was accurate, the process was easy, and that your agent provided awesome service. We truly appreciate you choosing Horace Mann!
Underwriter made two huge mistakes on…
Underwriter made two huge mistakes on our home policy. We have two homes we were first told they were both approved but then told they wouldn’t insure our homes. Underwriter had made mistakes on the description of both homes. Tried to correct it but still got them wrong. We had to give up and ask for our money back. Horace Mann charged our credit card before our applications were even signed. It took almost two months to get all our money back for 5 vehicles and two homes. Still don’t understand what went wrong but the Senior agent we were working with didn’t seem to want to make it right.
20 January 2026
Reply from Horace Mann
Thank you for sharing your experience. We’re very sorry to hear about the issues you encountered with your home policies and the frustration this situation caused. The errors, delays, and communication you described are not the level of service we strive to provide.
We understand how frustrating this must have been, especially when it involved multiple properties and refunds. Your feedback is important, and if there is anything we can do to make for a better experience for you, please let us know.
Colleen has been there from day one to…
Colleen has been there from day one to answer every question and get quotes for different scenarios without hesitation. When I had a question that was a no brainer, she still politely answered and gave explanation. She answers every call, email, or text very quickly. She makes me feel like part of a family and comfortable to ask anything when it comes to my policies.
3 April 2026
Reply from Horace Mann
Thank you so much for sharing your experience! We’re thrilled to hear how supportive and responsive Colleen has been from day one. Taking the time to answer every question, big or small, and making you feel comfortable and valued is exactly the kind of service we strive to provide. We truly appreciate your trust and are grateful to have you as part of the Horace Mann family.
I have been insured with Horace Mann…
I have been insured with Horace Mann for twenty years.
Automobiles, homes and now an apartment have all been protected by Horace Mann. Claim service has always been, fair, fast and handled to my satisfaction.
3 April 2026
Reply from Horace Mann
Thank you for your incredible loyalty over the past 20 years! We’re truly honored to have protected your automobiles, homes, and now your apartment throughout the years. It’s great to hear that your claim experiences have been fair, fast, and handled to your satisfaction. We sincerely appreciate your continued trust in Horace Mann.
Reply from Horace Mann
Thank you for your kind feedback! We’re glad to hear your agent was friendly, quick, and efficient in meeting your needs. We truly appreciate the opportunity to assist you.
Very positive experience!
Very happy to work with professional and knowledgeable agents to help lower my insurance rates while providing me with better coverage.
6 March 2026
Reply from Horace Mann
Thank you for sharing your experience! We’re glad our agents were able to provide professional, knowledgeable guidance while helping you lower your rates and improve your coverage. We truly appreciate your trust and are grateful for the opportunity to serve you.
They really take the time out of their…
They really take the time out of their business schedule to help you. They treat you like family and they want the best for you and your pockets.
6 March 2026
Reply from Horace Mann
Thank you for the kind words! We’re so glad to hear you felt supported and well taken care of. Taking the time to help our customers and treating them like family is exactly what we strive for. We truly appreciate your trust and are always here whenever you need us.
Rates
The personal attention and honest recommendations from the Horace Mann team based on my budget was very personal for my final decisions. The team of two were local and readily available when I felt uncertain of any and all major concerns. The rates were reasonable for my level of needs.
4 March 2026
Reply from Horace Mann
Thank you so much for your thoughtful review! We’re glad our team was able to provide personal attention and honest recommendations that fit your budget and needs. Being local, accessible, and available when questions arise is very important to us. We truly appreciate your trust and the opportunity to support your decisions.
Lack of communication
Not responsive no communication lack of the knowledge of customer service
3 March 2026
Reply from Horace Mann
We’re very sorry to hear about your experience. A lack of responsiveness and communication is not the level of service we strive to provide. Your feedback is important, and we would appreciate the opportunity to better understand what happened and make things right. Please feel free to provide us with your name and phone number so we can assist you further.
Overall communication at start, wasn't great
The overall setup communication wasn't great. Never received paperwork, IDs, nothing. Had to reach back out weeks later to get what I needed. Got warned they were competitors to other educator services, so shop around. Otherwise the 2nd time around I DID reach a rep, who handled my account.
3 March 2026
Reply from Horace Mann
Thank you for your honest feedback. We’re sorry to hear the initial setup and communication did not meet expectations, especially regarding your paperwork and IDs. That’s not the experience we aim to provide. We’re glad you were able to connect with a representative who helped get your account taken care of, and we appreciate you giving us the opportunity to make it right. If there’s anything further we can assist with, please don’t hesitate to reach out, we’re here to help.
Reply from Horace Mann
We love hearing this, thank you! Providing prompt service and great value with a helpful team is always our goal.
Easy to get insurance and the cost was…
Easy to get insurance and the cost was a great deal less.
3 March 2026
Reply from Horace Mann
Thank you for the great feedback! We’re so glad the process was easy and that we could help you secure coverage at a lower cost. We truly appreciate your trust.
Reply from Horace Mann
Thank you for your kind words! We’re so glad you had a great experience and appreciate your confidence in our company and your agent.
Loved our guy down here in Longview Tx
Loved our guy down here in Longview Tx, he was professional, helpful and always available to help.
3 March 2026
Reply from Horace Mann
Thank you! We’re so glad our Longview agent was able to provide professional and reliable support. We appreciate you choosing us!
Answer all questions
I’ve moved to 3 different states in 6 years and kept my coverage.
10 February 2026
Reply from Horace Mann
We truly appreciate your loyalty over the years! Helping make your transitions between states smooth and stress-free means a lot to us. Thank you for choosing Horace Mann!
Friendly staff and helpful service.
19 August 2025
Reply from Horace Mann
Thank you so much for the feedback! We're honored to serve you and thank you for trusting Horace Mann.
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