TopLine Insurance Reviews 

476
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and extensive knowledge, often highlighting their professionalism and helpfulness in securing better coverage at lower prices. Many people appreciate the exceptional customer service, noting that agents simplify processes, explain details clearly, and are readily available to answer questions. Reviewers frequently mention receiving fast responses and fair pricing, often resulting in significant savings without compromising coverage. However, some customers also noted issues with communication and follow-up from sales personnel, experiencing discrepancies between quoted and billed prices. A few other people also felt that the process with some salespeople was not optimally desirable, with unclear information and repeated document submissions. Additionally, there were instances where agents disappeared or provided incomplete information, leading to dissatisfaction.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and helpfulness... See more

Customer service

Consumers find customer service to be a positive experience, often exceeding expectations due to responsive,... See more

Service

Clients share positive opinions on service, consistently praising the responsiveness and professionalism of... See more

Price

Customers consistently note positive experiences with price, often reporting significant savings and... See more

Response time

Users describe positive interactions with response times, highlighting prompt and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Agent with TopLine Insurance for my home and property here in Florida was polite and efficient. He found me a few top rated underwriters to compare pricing and coverage, with what I had been payi... See more

Company replied

Rated 5 out of 5 stars

Sam was knowledgeable and delivered a quote which in current times was very good news. His courtesy went beyond good salesmanship. This is our second time with People's Trust since moving to Florida 1... See more

Company replied

Rated 5 out of 5 stars

We had a very good experience with TopLine Insurance! This was the first time we worked with a broker, but it won't be the last. We had over a 70% savings on our home insurance premium. The process... See more

Company replied

Rated 5 out of 5 stars

I recently replaced the roof on my house and started looking into new homeowner's insurance. I called many different insurance agency's for a quote. TopLine and Connie had the best rates and even mo... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Life Insurance Agency

Written by the company

TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our agents work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

476 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(476)

83 reviews in the last 12 months

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Rated 4 out of 5 stars

Top Line made working with them very…

Top Line made working with them very easy, people
were very helpful with Homeowner Ins. which is
why we dealt with them on the auto ins.

12 February 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hi, Jay! Thank you very much for the nice feedback! We are so happy and excited that our team was able to help with your insurance needs.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Call Connie for any of your insurance needs, you won’t regret it.…

I was looking for a new car insurance bc the premium I was paying was extremely high. Connie took on this challenge and went far above any expectation I had. Connie made this process quick and painless and she found the perfect insurance policy and Premium within my budget. Connie is your girl if you are looking for any Insurance needs!

1 February 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Dina! Thank you very much for the feedback! Connie is an excellent member of the TopLine Team with a great track record of helping our policyholders. We are very happy Connie was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

I just added flood insurance to my…

I just added flood insurance to my policy. The quote was reasonable and now I have peace of mind. I'll be purchasing it annually in the future.

5 February 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Anne! Thank you very much for the feedback! We are very happy and excited that our team was able to help with your insurance needs.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Samuel has been a great help with…

Samuel has been a great help with finding me the right policy for my needs.

30 January 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Joyce! Thank you very much for the feedback! Sam is a fantastic member of the TopLine Team with an excellent track record of helping our policyholders. We are so happy Sam was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Honest

Honest, looking out for you.

30 January 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hi, Parul! Thank you very much for the feedback! We are very happy and excited that our team was able to help with your insurance needs.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Karen was very professional and…

Karen was very professional and knowledgeable. I really appreciated her support.

31 January 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello, and thank you very much for the kind words! Karen is an amazing member of the TopLine Team with a great track record of helping our policyholders. We are so happy Karen was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving TopLine a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

It was nice to chat with such a knowledgeable agent.

It was nice to chat with such a knowledgeable and friendly person. Karen Roscigno was very helpful. it was a pleasure to work with her.

30 January 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hi, Patricia! Thank you very much for the feedback! Karen is an excellent member of our team. We are very happy and excited that Karen was able to help with your insurance needs.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Awesome agent!

27 January 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello James! Thank you very much for the feedback! We are very happy that our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Excellent professional service and…

Excellent professional service and ability to respond with a much better quality insurance product.

27 January 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, and thank you very much for the kind words! We are very happy that the TopLine Team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Karen Roscigno was so helpful in…

Karen Roscigno was so helpful in finding me car insurance I could afford. I have my homeowners insurance through TopLine and was so appreciative that Karen could do the leg work to find a reasonable insurance policy for my car.

21 January 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Linda! Thank you very much for the kind words! Karen is an excellent member of the TopLine Team with a fantastic track record of helping our policyholders. We are very happy Karen was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Samuel Clermont was very helpful in…

Samuel Clermont was very helpful in getting the best rate and made the process so easy. He is pleasant to work with! He was able to answer all my questions and made sure I had the best coverages to protect me. I highly recommend Topline and Sam Clermont!

16 January 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Krista! Thank you very much for the nice words! Sam is a great member of the TopLine Team with an impeccable track record of helping our policyholders. We are delighted Sam was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

The Agent that helped me with my new…

The Agent that helped me with my new policy was very knowledgeable!

13 October 2024
TopLine Insurance logo

Reply from TopLine Insurance

Hello Enrique! Thank you very much for the kind words! We are very happy that our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Very professional

Very professional

8 December 2024
TopLine Insurance logo

Reply from TopLine Insurance

Hello Paulette! Thank you very much for the feedback! We are so happy that the TopLine Team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

I have an exceptional agent

I have an exceptional agent! Kerry

5 January 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, and thank you very much for the feedback! We are so happy that the TopLine Team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Our experience can be described as…

Our experience can be described as efficient, professional, and very cost effective.

2 January 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hi Diane! Thank you very much for the feedback! We are delighted that our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

Constance

Constance, aka Connie, was my agent and she made great efforts to assisting with the best policy at an affordable premium. Thank you!

30 December 2024
TopLine Insurance logo

Reply from TopLine Insurance

Hello, John! Thank you very much for the feedback! Connie is an excellent member of the TopLine Team with an amazing track record of helping our policyholders.

We are very happy Connie was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

worked at finding me the best rate with…

worked at finding me the best rate with helpful recommendations

2 September 2024
TopLine Insurance logo

Reply from TopLine Insurance

Hi Kenneth! Thank you very much for the feedback! We are so happy that our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Andre was great to connect with

Andre was great to connect with. I received quick excellent care and also referred him to a good friend. I can’t say enough good things about working with him.
Thank You Andre

20 September 2024
TopLine Insurance logo

Reply from TopLine Insurance

Hello Robert! Thank you very much for the feedback! We are very happy that the TopLine Team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 3 out of 5 stars

I like the pricing

I like the pricing. Is affordable and was easy to switch from old company. I disliked that the underwriting section took 3 months to notify us that our hot water heater needed replacing, instead of earlier when the policy had been paid.

17 December 2024
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Wanda. We are very sorry that your experience with TopLine Insurance was less than satisfactory. Our Customer Service Team is investigating this situation and looking for solutions to improve our processes.

We will be reaching out to you to talk about the next steps, if necessary.

Thank you,
TopLine Insurance Team

Rated 3 out of 5 stars

Trying to contact them for 2 weeks

Trying to contact them for 2 weeks. Filled out a the web form twice and no response. No phone call or email response!

17 December 2024
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Larry. We are very sorry that your experience with TopLine Insurance was less than satisfactory. Our Customer Service Team is investigating this situation and looking for solutions.

We will be reaching out to you to talk about the next steps.

Thank you,
TopLine Insurance Team

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