The Agent with TopLine Insurance for my home and property here in Florida was polite and efficient. He found me a few top rated underwriters to compare pricing and coverage, with what I had been payi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a very good experience with TopLine Insurance! This was the first time we worked with a broker, but it won't be the last. We had over a 70% savings on our home insurance premium. The process... See more
Company replied
Sam was knowledgeable and delivered a quote which in current times was very good news. His courtesy went beyond good salesmanship. This is our second time with People's Trust since moving to Florida 1... See more
Company replied
I recently replaced the roof on my house and started looking into new homeowner's insurance. I called many different insurance agency's for a quote. TopLine and Connie had the best rates and even mo... See more
Company replied
Company details
- Insurance Agency
- Auto Insurance Agency
- Commercial Insurance Company
- Home Insurance Agency
- Life Insurance Agency
Written by the company
TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our agents work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price!
Contact info
162 Roberts Village Court, Suite 1402, 32259, Saint Johns, United States
- 561-599-5800
- customerservice@toplineinsurance.com
- toplineinsurance.com
4.7
Excellent
476 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service provided by Kelly…
The customer service provided by Kelly was outstanding. She was personable and professional! She went out of her way to walk me through step by step and get me the fastest coverage available. Her attitude made my day.
1 August 2025
Unprompted review
Reply from TopLine Insurance
Hello Tamara! Thank you very much for the review! Kelly is an outstanding member of the TopLine Team, and we are delighted that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thanks again for giving our team a chance,
TopLine Insurance Team
Very easy and reassuring experience
Very easy and reassuring experience. After having a wall pipe bust it was easy to get in touch with them. I was updated throughout the claim process and appreciated the website that allowed me to see what was in progress.
30 July 2025
Reply from TopLine Insurance
Hello Bonita! Thank you very much for your review and feedback! We are very happy that our team was able to help with your insurance needs and that everything worked out nicely.
And thanks again for giving us a chance to work with you,
TopLine Insurance Team
Sam was knowledgeable and delivered a…
Sam was knowledgeable and delivered a quote which in current times was very good news. His courtesy went beyond good salesmanship. This is our second time with People's Trust since moving to Florida 10 years ago and it has been a great relationship.
28 July 2025
Reply from TopLine Insurance
Hello David! Thank you very much for you feedback! Sam is an excellent member of our team, and we are very happy Sam was able to help with your insurance needs.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Great service
Kelly was very friendly and knowledgeable! Enjoyed doing business with her!
30 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Cindy! Thank you very much for the feedback! Kelly is a fantastic member of our team, and we are delighted that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thanks again for giving TopLine a chance,
TopLine Insurance Team
Kelly was very helpful and easy to work…
Kelly was very helpful and easy to work with. She is very fast and professional. She found the best plan for us and always answered our calls. We are so happy and satisfied. Highly recommend!
31 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Tony! Thank you very much for the review! Kelly is an amazing member of the TopLine Team, and we are very happy that Kelly was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Karen was very helpful
Karen was very helpful, answered all my questions. A very professional and friendly person to do business with.
30 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Ardi! Thank you very much for the kind words! Karen is an amazing member of the TopLine Team, and we are so happy Karen was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
Kelly Barber is our agent
Kelly Barber is our agent. She is by far the best agent I have worked with ever! She saved us significant amounts on our homeowners and auto policies. I will be giving her contact information to everyone I know!
29 July 2025
Unprompted review
Reply from TopLine Insurance
Hello James! Thank you very much for the review! Kelly is an excellent member of the TopLine Team with a great track record of helping our customers.
We are very happy that Kelly was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
I was looking for homeowners insurance
I was looking for homeowners insurance. I received fast responses and coverages I needed for a very fair price. I even was able to find vehicle insurance at great reduction from what I was paying before. It’s so nice to have someone who listens to you and responds to your questions promptly.
28 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Elisabeth! Thank you very much for your feedback! We are very happy that our agents were able to help with your insurance needs and that everything worked out nicely.
And thanks again for giving us a chance to work with you,
TopLine Insurance Team
I highly recommend Kelly Barber for…
I highly recommend Kelly Barber for your insurance needs.She is extremely knowledgeable and efficient and was able to save me hundreds of dollars on both my vehicle and homeowners insurance. I was so pleased with her service that I have referred family and friends to her, and she was able to do the same for them.If you are shopping for insurance,make sure you give Kelly a call.
25 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Chuck & Joyce! Thank you very much for the kind words! Kelly is an amazing member of the TopLine Team, and we are so happy that Kelly was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Super helpful and patient with a first…
Super helpful and patient with a first time home insurance buyer. They were able to get me a great price on home and flood insurance.
20 July 2025
Reply from TopLine Insurance
Hello Sharon! Thank you very much for the review! We are very happy that our agents were able to help with your insurance needs and that everything worked out to your satisfaction.
And thanks again for giving us a chance to work with you,
TopLine Insurance Team
Samuel was very professional
Samuel was very professional and polite. He went above and beyond to make sure I got exactly the coverage I needed and took care of contacting my mortgage company. I will definitely be referring him and this company to friends and family.
24 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Terri! Thank you very much for such a nice review! Samuel is an excellent member of the TopLine Team, and we are delighted that Samuel was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Kelly was great to work with
Kelly was great to work with and had an extremely quick turnaround helping me update my insurance policy. She was able to answer all my questions and help resolve my issue.
23 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Justine! Thank you very much for the kind words! Kelly is an amazing member of the TopLine Team, and we are so happy that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Great experience with Karen
Great experience with Karen, super easy and fast!
23 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Kailee! Thank you very much for the review! Karen is an awesome member of our team, and we are so happy Karen was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
My family is grateful to Kelly at…
My family is grateful to Kelly at Topline for going the extra mile to identify a solution that meets our needs.
22 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Angelo and Raquel! Thank you very much for your review! Kelly is an amazing member of the TopLine Team, and we are so happy that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Karen was amazing
Karen was amazing, she saved me money and insured me even better than the other companies. Very polite, efficient and quick with all responses. Karen I hope you get the chance to read this and know that you will have all my insurance from now on. Awesome job and Thank you so very much.
22 July 2025
Unprompted review
Reply from TopLine Insurance
Hello George! Thank you very much for the kind words! Karen is an amazing member of the TopLine Team, and we are so happy Karen was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
The communication and follow up with…
The communication and follow up with sales person is not good … The price quoted and agreed upon is not the price that was quoted … My mortgage company is being billed for amounts after the premium is was paid without any notifications and explanations to me (until after the fact on one occasion and nothing as of today on the second.
… The process with the salesperson Kelly was not the optimally desirable… the contract has to be resubmitted, information communicated was not clear; as documents had to be submitted and resubmitted on quite a few instances…
I am having to spend too much time monitoring this account for errors; time i can spend attending to other important matters..
I need this matter resolved (the extra billing) with full explanation of both charges. i need the funds allocated to monarch outside of what was quoted, returned to me or the mortgage company immediately…
29 June 2025
Reply from TopLine Insurance
Hello, Levarne. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions.
If you have any questions in the meantime, please contact us here: https://toplineinsurance.com/contact-us/.
Thank you,
TopLine Insurance Team
New Homeowners Policy
I was searching for another home owners insurance company. My previous HO's company wasn't going to insure manufactured homes anymore. I called several HO's insurance companies to get quotes. When I spoke with Kelly Barber for a quote, she was friendly and very informative on the phone. I liked her right away. After considering the policy, we decided to go with it. The price was reasonable and we actually had better coverage than with the old policy. We met at Kelly's home to discuss the policy and sign some papers. Kelly cared about our home insurance needs and was cordial and pleasant in her home. I am glad that Kelly Barber will now be our home insurance agent. Thank you Kelly for all you've done and for taking care of everything so quickly and smoothly. Thank you for answering all our questions, too.
15 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Robin! Thank you very much for your feedback! Kelly is an amazing member of the TopLine Team, and we are very happy that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Reply from TopLine Insurance
Hello Lynn! Thank you very much for the feedback! We are delighted that our agents were able to help and that everything worked out to your satisfaction.
And thanks again for giving us a chance,
TopLine Insurance Team
Kelly Barber
Kelly Barber, listened and understood our needs and worked very hard to satisfy them .
Answer all our questions and concerns.
Was very helpful in helping us complete all transitions needed to complete our insurance needs .
9 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Dan! Thank you very much for your feedback! Kelly is an excellent member of the TopLine Team, and we are very happy that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Renewal
Easy to connect with an agent. Agent was professional and knowledgeable. Premium was a good price.
8 April 2025
Reply from TopLine Insurance
Hello Harry! Thank you very much for the kind words! We are so happy that our agents were able to help with your insurance needs and that everything worked out to your satisfaction.
And thanks again for giving TopLine a chance,
TopLine Insurance Team
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