Have had cataract surgery in both eyes conducted by Miss Mall( Ophthalmic Surgeon).Performed successfully a year ago. Very professional and caring. Has seen me since for check up etc. most recent bei... See more
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Doc Sujit Agarwal Has been an absolute pleasure to deal with. He recently completed my 2nd hip replacement and with in weeks. My partner has gone through a full knee replacement. Both recov... See more
Company replied
DR Nastro - cannot thank him enough for his care of my father . We need more dedicated DRs in the UK like him who explain everything and go way above and beyond their job title especially when the NHS... See more
Company replied
When I try to call doctors secretary direct I can never get anything booked or confirmed, so when using this great company they always manage to help us with getting appointments booked asap. Very h... See more
Company details
About Top Doctors
Written by the company
Top Doctors: Leading the digital healthcare revolution.
Top Doctors is an online platform for accessing the best private doctors for each medical specialty. We provide up-to-date detailed information on our doctors, and easy, free of charge booking service.
More than 275,000,000 patients have turned to Top Doctors® to find their doctor and more than 2.300,000 have booked their appointment in real time with the best doctors.
Contact info
Calle Muntaner, 239, 08021, Barcelona, Spain
- info@topdoctors.es
- topdoctors.es
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Booking unavailable slots
I've been trying to book an appointment with a dermatologist, I tried to book 5 different slots and they are available when trying to book, then you send the request and you're told the slot is not available anymore. I even tried a different day, not available. Basically shows dates as available then when you book they cancel. Useless.
11 February 2025
Unprompted review
Reply from Top Doctors
Dear Claudia,
Thank you for sharing your experience. We sincerely apologise for the issues you encountered while trying to book your appointment. We understand how frustrating it must have been to repeatedly find available slots, only to have them cancelled after your request was submitted.
Upon reviewing your case, we found that the cancellations were made by the doctor’s office, not by our side. We have already contacted the practice and are in the process of clarifying their preferred booking method. To avoid further confusion, we are working to remove the calendar for this particular doctor from our platform until the booking process is clarified.
We truly appreciate you bringing this to our attention, and we will make sure to keep you informed of any updates. If you would still like assistance in booking an appointment or need help with another specialist, please do not hesitate to contact us directly.
We are committed to improving our service, and your feedback helps us do just that.
Best regards,
The Top Doctors Team
Very good and efficient
Good and efficient
Professional and quick to respond and answer questions or help with appointments etc
Misbah Shahzeb was very helpful and professional and went out of their way to help.
11 February 2025
Unprompted review
Reply from Top Doctors
Dear Cecilia,
Thank you for your kind words and for sharing your experience. We are pleased to hear that you found our service efficient and professional, with prompt responses to your queries and appointment needs.
We will be sure to pass on your appreciation to Misbah Shahzeb, who will be delighted to know that their assistance was helpful to you.
If you require any further support in the future, please do not hesitate to contact us. We are always here to help.
Best regards,
The Top Doctors Team
Professor Domenico Valenti, Consultant Vascular Surgeon
Prof Valenti has been my consultant for some 9 years, monitoring stenosis of my carotid arteries; he eventually undertook a left carotid endarterectomy in March 2024. It was completely successful and my recovery was swift and complete.
He is very expert and clear, dedicated and patient focussed. I cannot recommend him enough.
1 March 2024
Unprompted review
Reply from Top Doctors
Dear Michael,
Thank you for taking the time to share your experience. We are delighted to hear that your procedure was completely successful and that your recovery was swift and smooth.
It is truly rewarding to know that you felt well cared for and received expert, patient-focused attention throughout your treatment. Your kind words are greatly appreciated, and we will be sure to pass them along.
If you ever require any further assistance, please do not hesitate to contact us. Wishing you continued good health.
Best regards,
The Top Doctors Team
Sitio super recomendable para conocer…
Sitio super recomendable para conocer distintos doctores y conocer con quién uno prefiere sacar turno. Espectacular!
1 February 2025
Unprompted review
Reply from Top Doctors
Hola Armando,
¡Muchas gracias por dejar tu opinión! Nos alegra mucho saber que hemos podido ayudarte de manera rápida y fácil a encontrar al mejor especialista.
Recuerda que también puedes descargar la app para tener una experiencia aún más simple.
Google Play: https://tinyurl.com/22z4vssz
iOS: https://tinyurl.com/2v2nbxnd
Y, si necesitas pedir información sobre alguno de nuestros servicios, contáctanos en el teléfono +54 (11) 68419961 o a través del mail info@topdoctors.com.ar
Muchos saludos,
El Equipo de Top Doctors.
Reply from Top Doctors
Dear Julien,
Thank you for your kind words! We are delighted to hear that you found our service responsive and multilingual. Providing clear and efficient support to all our patients, regardless of language, is one of our top priorities.
If you ever require further assistance, please do not hesitate to reach out. We are always here to help.
Best regards,
The Top Doctors Team
DR Nastro amazing
DR Nastro - cannot thank him enough for his care of my father . We need more dedicated DRs in the UK like him who explain everything and go way above and beyond their job title especially when the NHS is in a crisis and bed shortage. My dads operation was done so professionally with the upmost care and aftercare despite being told ICU was short of beds - Dr Nastro made sure my dads op went ahead and he had a bed in ICU
23 January 2025
Unprompted review
Reply from Top Doctors
Dear Kelly,
Thank you for sharing such a heartfelt review. We are truly grateful for your kind words and delighted to hear about the exceptional care that the doctor provided for your father. His dedication and commitment to patient well-being are truly commendable, and we will make sure to pass along your appreciation to him.
In challenging times for the NHS, it is reassuring to know that professionals like the doctor continue to go above and beyond to ensure the highest level of care. We hope your father is recovering well, and we are here should you need any further support.
Best wishes,
The Top Doctors Team
Exceptional Customer Service
Sometimes things go wrong or don’t go to plan. How an organisation and their staff deal with you speaks volumes, especially in health care with patients who are fighting with health issues and having a difficult time. Mizbah from the Customer Service Team was extremely kind warm and helpful in dealing with an issue with a booking. It’s very refreshing and reassuring. I am extremely grateful to you, thank you so much.
22 January 2025
Unprompted review
Reply from Top Doctors
Dear Sangeeta,
Thank you for sharing your experience with us. We sincerely appreciate your kind words and are truly grateful for your understanding. We recognise that dealing with health-related matters can be challenging, and we strive to provide the best support possible to ensure a smooth and reassuring experience for our patients.
We are delighted to hear that Mizbah from our Customer Service Team was able to assist you with kindness and professionalism. We will make sure to pass along your appreciation to her.
If you ever need further assistance, please do not hesitate to reach out. We are always here to help.
Best regards,
The Top Doctors Team
My request was personally answered…
My request was personally answered three hours after sending an email to the general customer support regarding the UK (I am from Europe). My concern was adressed immediately, very patiently and politely and Nancy came back to me the following day to assure herself my issues have been solved. It is very rare to be taken this seriously by a customer support. Thank you!
15 January 2025
Unprompted review
Reply from Top Doctors
Dear Sil,
Thank you so much for sharing your experience! 😊 We're delighted to hear that your request was dealt with promptly and that Nancy provided you with the attentive and patient support you needed. Ensuring that our customers feel heard and valued is our top priority and it's wonderful to know that we met your expectations.
We'll be sure to pass on your kind words to Nancy - she'll be delighted to know that her efforts have had a positive impact. If you ever need any further assistance, please don't hesitate to contact us. We're here to help!
Kind regards,
The Top Doctors team
Very Helpful platform
Very Helpful platform. Prompt responses. I was looking for an urgent appointment with a specialist and I managed to book a consultation in less than a week. Thank you in this occasion to Nancy. I have used top doctors in the past 3 years and they have consistently helped me out finding the right consultants for me and my neurodivergent family which I immensely appreciate. Thank you for pointing in the right direction and for checking on me through the process.
15 January 2025
Unprompted review
Reply from Top Doctors
Dear Lola,
Thank you so much for your kind words and for sharing your experience!😊 We're delighted to hear that our platform was helpful in finding the right specialists for you and your family, especially when time was of the essence.
We'll be sure to pass on your thanks to Nancy - she'll be thrilled to know that her support has made a difference. Your trust over the past three years has meant the world to us and we're honoured to have been able to help you find the care you need.
If there's anything else we can do for you in the future, please don't hesitate to contact us. We're always here to help.
Kind regards,
The Top Doctors team
Reply from Top Doctors
Thank you so much for your kind feedback! 😊 We’re thrilled to hear that you found our service excellent. Providing a seamless and efficient experience is our top priority.
If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Top Doctors Team
Do not use!
Do not use!
We booked an appointment for our child entered all his details online including DOB.
We travelled two hours to visit a specialist had booking confirmations and emails. Only to arrive to for them to say “we don’t see children our booking system doesn’t tell us if it’s a child that’s booked. We aren’t insured we can’t help”
Clearly a company with poor practices with people’s data.
6 January 2025
Unprompted review
Reply from Top Doctors
Dear Ms Parker,
We sincerely regret the experience you had in attending an appointment that did not go as you had hoped. We apologise for any inconvenience this may have caused.
We have reviewed your case in detail and have identified an error in our system which incorrectly flagged the doctor under 'Paediatrics' in your secondary procedures. This has now been corrected.
However, we would like to clarify that the doctor is listed as a dermatologist, not a paediatric dermatologist. The first page of the booking process also states that she does not see patients under the age of 18. There is also a pop-up message during the booking process stating that online appointments cannot be accepted for patients under this age.
While these measures are designed to prevent situations like the one you describe, unfortunately they did not work as well as they should have on this occasion. We are committed to making further improvements to ensure that similar cases do not happen again.
Thank you for sharing your experience as it helps us to identify areas where we can improve. If you have any further questions or require more information, please do not hesitate to contact us directly.
Yours sincerely,
The Top Doctors team
Excellent very easy to see availability…
Excellent very easy to see availability and specialisms.
2 January 2025
Unprompted review
Reply from Top Doctors
Thank you so much for your feedback! 😊 We're delighted to hear that you found it easy to check availability and explore specialists through our platform.
If you need any further assistance or have questions, feel free to reach out to us. We're always here to help!
Best regards,
The Top Doctors Team
Don’t trust any of the availability on…
Don’t trust any of the availability on this website. I booked two different doctors on this website based on availability, one came back with appointment confirmation which they then called the following day to say that the doctor isn’t actually available on any of the dates listed despite the appointment being confirmed. I also booked another doctor based on the availability on here and got a call around a week after the request saying that the availability online isn’t accurate and that the doctor wouldn’t be free then anyway.
This Is not only annoying and dishonest but if you are seeking being seen soon this wastes a lot of time and means that now I won’t be seen in time for my three week trip so has left me in a worse position when I would have had time to find an alternative had this not have ruined that.
It seems these doctors just post fake availability on here to get you interested and then subsequently cancel or say that it isn’t real.
2 January 2025
Unprompted review
Reply from Top Doctors
Dear Richard,
We sincerely apologise for the frustration and inconvenience you've experienced. At Top Doctors we work hard to provide accurate information about the availability of doctors, but we understand that in this case the process did not work as it should have. We take your feedback seriously and will investigate what happened with the availability of the doctors you tried to book.
We also understand how important it is to be seen quickly, especially in time-sensitive circumstances. If you're still looking for help, please contact our customer services team at info@topdoctors.co.uk and we'll do all we can to help you find an available specialist quickly.
We appreciate your patience and honesty as this feedback helps us to improve and ensure a better experience for our patients.
Kind regards,
The Top Doctors team
I dealt with Nancy and another member…
I dealt with Nancy and another member of the team who were so helpful and kind. Highly recommended the customer service team . Thank you
18 December 2024
Unprompted review
Reply from Top Doctors
Dear Claire,
Thank you so much for your kind words and for sharing your experience with our team! We're thrilled to hear that Nancy and the rest of the team were able to assist you and make your experience a positive one.
Your recommendation means a lot to us, and we'll make sure to share your feedback with Nancy and the entire team. If you ever need further assistance, we're always here to help.
Thank you again for choosing us!
Best regards,
Top Doctors team.
Advertising gimic
Apparently just a method for some company to make money. Contacted me and am retired. Only interested in getting me to pay thousands of dollars to promote my name. I know people i consider lousy docs that were selected as top docs. Just an advertising gimic
15 December 2024
Unprompted review
Reply from Top Doctors
Dear Allan,
Thank you for sharing your thoughts with us. We're sorry to hear about your perception of our platform. At Top Doctors, we strive to connect patients with highly qualified specialists based on their credentials, experience and peer-reviewed selection. Our goal is to provide transparency and facilitate access to quality medical care.
If there's anything specific you'd like to discuss or clarify about your experience, we'd love to hear from you directly. Please feel free to contact us at [contact information].
Your input will help us to continually improve and address any misconceptions. Thank you for taking the time to give us your feedback.
Kind regards,
The Top Doctors Team
Couldn't book online - errors on website
Website has errors for online booking - eg, it didn't list my GP practice, and I couldn't make a booking because I couldn't populate this field. Then I purposely chose an incorrect GP surgery to get to the next page, and the website asked me to enter the security code it had "sent" me on SMS - however, I never received such a code, and even after multiply attempts to get them to resend me an SMS, the code never arrived. Then I rang the help number (*****330) and the voice message stated this number is NOT for making bookings. There was another number (*******999) which I rang multiple times and no one ever answered. I gave up.
The best way to use Top Doctors is to find the doctor you like on this website, and then google that doctors name and ring the hospital/practice directly rather than book through Top Doctors.
Edit: On 13-Dec-2024, TopDoctors replied (see below) to this review with "We’ve tried to contact you to address your concerns, but unfortunately, we haven’t been able to reach you.". How on earth can they possibly try to contact me when they do not have my email, or telephone number? This is the level of incompetence this company operates on.
9 December 2024
Unprompted review
Reply from Top Doctors
Dear Harry,
Thank you for your feedback. We’re sorry to hear about the issues you experienced with our online booking system.
We’ve tried to contact you to address your concerns, but unfortunately, we haven’t been able to reach you. Please feel free to share more details with us via email at info@topdoctors.co.uk so we can assist you further.
Your feedback is invaluable to us as we continue to improve our service. Thank you for taking the time to share your experience💙
Edit: On 16-Dec-2024,
Dear Harry,
Thank you for your updated feedback. We’d like to clarify the process we follow when responding to reviews on Trustpilot. When a user submits a review, Trustpilot does not automatically provide us with your contact details (such as email or phone number) due to their privacy policies. Instead, their platform allows us to request additional information from the reviewer to address the issue more thoroughly.
We initiated this process by submitting a request through Trustpilot for more details regarding your experience, as outlined in their guidelines. This request gives reviewers up to three days to provide the necessary information. When we mentioned in our reply that we had "tried to contact you," we were specifically referring to this standard Trustpilot process.
We apologize if our phrasing caused any misunderstanding, and please don’t hesitate to reach out directly to us at info@topdoctors.co.uk so we can address your concerns more promptly and effectively.
The Top Doctors Team.
The Mae Clinic
Dr Eleojo Achimugu is a very personable, kind and knowledgeable surgeon. Her intelligence, compassion and humanity make her holistic in her approach.
She is assisting me in my hair regrowth with additional research and adivice. I am seeing results since my initial visit with her in July.
Her secretary (Betty), is extremely professional, kind and efficient in her role.
Consultations with professionals of such calibre gives me hope and eases the trauma of hair loss.
5 December 2024
Unprompted review
Reply from Top Doctors
Dear Paula,
Thank you for sharing such a positive review! 😊 We're delighted to hear about your experience with the doctor. Her intelligence, compassion, and holistic approach truly set her apart, and it's wonderful to know you are already seeing results since your first visit in July.
We’re also glad to hear Betty, her secretary, has provided such professional and kind support, ensuring your experience has been seamless. Your feedback reinforces the importance of working with exceptional professionals to ease the challenges of hair loss. If there’s anything further we can assist you with, please don’t hesitate to reach out💙
Booked an appointment, went and top doctors hadn’t booked it! Avoid!
Booked an appointment - got a msg that doctor had proposed another time. Accepted that. Got a reminder. Went to the clinic today- taking time off work, travelling an hour and having to take my 5year old daughter with me to central London in rush hour - only for the clinic to say they had no record of my appointment and that the doctor was not around that day. They had called everyone to cancel and didn’t have my appointment or details. Clinic said to always book with them directly and confirm. Rubbish service and waste of time. AVOID and book directly!
6 December 2024
Unprompted review
Reply from Top Doctors
Hello, thank you for sharing your experience, and we are truly sorry for the inconvenience caused. We completely understand how frustrating it must have been to travel all the way to the clinic, especially with your daughter, only to find out that the appointment had been mishandled.
After investigating, we discovered that the clinic had unfortunately experienced an issue with their system, which led to your appointment details not being properly registered. While they did inform us of the cancellation for the doctor’s clinic that day, it seems your appointment was not correctly reflected in their records. We are actively working with the clinic to ensure such issues do not happen again in the future.
Please know that we take your feedback seriously and are committed to improving our processes to prevent any further inconvenience. If you have any additional questions or concerns, please do not hesitate to reach out to us directly.
We truly appreciate your understanding, and once again, we apologize for the disruption to your plans.
Kind regards,
The Top Doctors Team
They are very respectful and…
They are very respectful and responsible with patients
Ilaria is very helpful and she answers very fast and precise
6 December 2024
Unprompted review
Reply from Top Doctors
Thank you for your kind words! 😊 We’re thrilled to hear that you found our team respectful and responsible in their care for patients. Ilaria’s prompt and precise assistance is a reflection of our commitment to providing the best support possible. If you need anything else, don’t hesitate to reach out💙
I went to the pines hospital manchester…
I went to the pines hospital manchester for a MINI BYPASS my surgeon was mr qutayba almerie he did fantastic my surgery went very well he came checked on got me up for a little walk good weight loss surgery to choose.
All staff a pines was fantastic I highly recommend it
4 December 2024
Unprompted review
Reply from Top Doctors
Thank you for sharing your positive experience! 😊 We're delighted to hear that your surgery with the doctor at The Pines Hospital went so well and that you’re pleased with the results of your mini bypass. It’s wonderful to know that the care and attention you received, both from doctor and the staff at The Pines, met your expectations.
Your recommendation means a lot, and we wish you continued success on your weight loss journey! If you need further support, we’re here to help💙
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