It works but comms could be better
Did get the RX but would appreciate faster communication.
14 April 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
hi-doctor.ai is a European telemedicine platform that connects patients with EU-licensed doctors for fast and secure online medical consultations. Through a short digital questionnaire, our doctors review each case and, when appropriate, issue a valid medical prescription in less than one hour — without the need for video calls or in-person visits.
Contact info
Calle Lope De Rueda 275, 28009, Madrid, Spain
- hello@hi-doctor.ai
- hi-doctor.ai
4.5
Excellent
32 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely awful takes days before they…
Absolutely awful takes days before they answer you and when you reply it takes days to get an answer back and it was wrong. I requested my money back and still have not received it after three weeks. This is an absolute rip-off. I do not recommend high doctor at all. It’s awful and their thieves just took my money and I haven’t spoken to anyone since do not do this. I learnt my lesson in the hard way. Hard earned money gone.
4 April 2026
Unprompted review
Reply from Hi Doctor AI
Hi Richard,
We’re really sorry to hear about your experience — this is not the level of service we aim to provide.
We take refund requests and response times very seriously, so we’d like to investigate this case as a priority. We haven’t been able to identify your request based on this review alone.
Please contact us at hello@hi-doctor.ai
with your full name and order details, and we will review your case immediately and make sure this is resolved as quickly as possible.
It’s a scam
It’s a scam. They took my payment and did not get in touch. Utter scam
26 March 2026
Unprompted review
Reply from Hi Doctor AI
Hi Charlotte,
We haven’t been able to locate any order under your name.
Could you please reach out to our support team at hello@hi-doctor.ai with your order number or any additional details
We’ll look into this immediately and help resolve it as quickly as possible.
I was skeptical about online…
I was skeptical about online consultations at first, but Hi Doctor AI exceeded my expectations. The questionnaire was thorough and took about 15 minutes. I received my prescription for Oral Dutasteride + Minoxidil (0.5mg + 2.5mg) within 20 hours via WhatsApp. The EU-licensed doctor had clearly reviewed my medical history. I've been using the treatment for 6 months now and the results are incredible - my hairline has filled in significantly and the crown area is much thicker. The shedding stopped after about 2 months. I picked up the medication at my local pharmacy in Barcelona. The subscription service makes refills automatic. Highly recommend this service!
3 March 2026
Unprompted review
It was so uncomplicated and easy that I…
It was so uncomplicated and easy that I was even a bit suspicious but it turns out that it's indeed that easy. Very trustworthy, fast service and days later I went to the local pharmacy and had the prescribed medication.
10 February 2026
Unprompted review
Works well
Tried a lot of stuff before, nothing worked long term. Got wegovy through Hi Doctor, had my prescription in less than a day. 6 months later I'm down 18kg. Injections are easy and the pharmacy in Madrid had no issues with it.
26 February 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.