I received great service throughout. The customer service lady at the Arrecife Airport desk was helpful, polite and efficient. I also purchased the special insurance, which was clearly explained an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very bad experience. The car was old, worn out and had too many kilometres, not suitable for a family trip. They then charged us €140 for cleaning for just a couple of papers left in the trunk.... See more
Company replied
only accessible spaces at drop off were blocked by topcar mini bus - so had to enter space from side (straddling 3 spaces). After dropping off key and whilst onloading 4 cases topcar agent put key in... See more
Company replied
Excellent service from start to finish - easy to book on line and seemless at Las Palmas Airport both collecting and returning the car. Competitive prices and car was imaculate. Will definitly use T... See more
Company replied
Company details
Written by the company
✓ Alquiler de coches en Canarias ✓ Oficinas en los aeropuertos de Gran Canaria, Fuerteventura, Lanzarote, Tenerife y La Palma ✓ TopCar.
Contact info
C/ Los Peregrinos, 29. Urbanización Industrial El Goro, 35200, El Goro - Las Palmas, Spain
- +34 828 913 118
- hello@topcar.es
- top-car-hire.com
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So disappointed with top car
So disappointed with top car. I’ve just had an email to say we are being charged for petrol as we did not return the car full when we 100% did. We filled the car up on the way to the airport. When we dropped the car back to them there was no one around to check the car & we had to go & get our flight. Feel like this is a scam as we are now back home.
So disappointing top car as I will never use you again!!!
8 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you for bringing your feedback to our attention. Honesty and transparency are core values at TopCar, so we take comments like yours very seriously and genuinely want to help resolve this situation.
As we do not have your booking details to identify your reservation, we kindly ask you to contact our customer support team directly with your booking number or full name. This will allow us to check the vehicle's return inspection records, review your case in detail, and assist you properly.
We hope to hear from you soon so we can clarify this matter as quickly as possible.
Sincerely,
The TopCar Team
Great and easy
6 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you very much for your review!
We are delighted to hear that you had a great and easy experience with our service. Providing a smooth and hassle-free rental is always our top priority.
We truly appreciate your trust in TopCar and look forward to welcoming you back on your next trip to the Canary Islands.
Kind regards,
The TopCar Team
Top quality service from Topcar
Top quality service from Topcar! Always go for this company when we travel to Canary Islands! Speedy service, on our way back had a few difficulties finding the carpark (Lanzarote airport) so left the key at the first office and parked in a random bay as we rushed to catch the flight - but they been absolutely ok with it, brilliant service!! Car seats are always free which is a go-go! Thank you Topcar for making our holidays better with the hassle free car rental! Andrei Berbece
6 August 2026
Unprompted review
Reply from TopCar
Dear Andrei,
Thank you so much for your loyal support and for sharing such a wonderful review!
We are thrilled to hear that TopCar remains your go-to rental company when visiting the Canary Islands. We completely understand that rushing to catch a flight can be stressful, and we were more than happy to help make things easier for you at Lanzarote Airport. It is also great to know that our free child car seat policy continues to be a big plus for your family trips!
We truly appreciate your kind words and look forward to welcoming you back on your next holiday.
Kind regards,
The TopCar Team
Good experience
Good car, fair price, efficient collection and drop off.
6 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you for taking the time to leave us your review!
We are thrilled to hear that you enjoyed the vehicle, found the price to be fair, and experienced a fast and efficient pick-up and drop-off process. Delivering a great value and a hassle-free service is what we strive for every day.
We sincerely appreciate your trust in TopCar and look forward to serving you again on your next trip to the Canary Islands.
Kind regards,
The TopCar Team
Reply from TopCar
Dear customer,
Thank you very much for your feedback!
We are delighted to hear that everything went smoothly and without any problems during your rental. Providing a seamless and hassle-free experience is always our main goal.
We truly appreciate your trust in TopCar and hope to welcome you again soon on your next visit to the Canary Islands.
Kind regards,
The TopCar Team
Very affordable rental
Very affordable rental, excellent vehicle, easy pickup and drop-off.
Alquiler muy económico, vehículo excelente, recogida y devolución sencillas.
27 July 2026
Unprompted review
Reply from TopCar
Estimado cliente:
¡Muchísimas gracias por compartir su experiencia con nosotros!
Nos alegra enormemente saber que disfrutó de un alquiler económico, un excelente vehículo y un proceso de recogida y devolución sencillo y rápido. Trabajar para ofrecer la mejor relación calidad-precio y la máxima comodidad es siempre nuestra prioridad.
Agradecemos sinceramente su confianza en TopCar y esperamos volver a recibirle muy pronto.
Atentamente,
El equipo de TopCar
The experience so far with Top car…
The experience so far with Top car hire, has taken away 2 hours of our holiday!
8 computers but only 2 workers on there!
Absolutely shocking customer service.
4 August 2026
Unprompted review
Reply from TopCar
Dear Customer,
We are deeply sorry to hear about the long wait upon your arrival and the frustration this has caused at the start of your holiday.
We completely understand how valuable your time is, especially when you are eager to start enjoying your vacation. Having only a few service counters open during busy periods is not the level of efficiency we aim to provide, and we apologize for the delay and stress this caused you.
We are sharing your feedback directly with our station management to review counter staffing and improve our queue management, ensuring a faster and smoother pick-up process for our customers.
Thank you for bringing this to our attention, and we hope the rest of your trip goes much more smoothly.
Sincerely,
The TopCar Team
Waited 2.5 hours to collect.
We waited 2.5 hours at Fuerteventura airport to collect our car. Absolutely rubbish company.
4 August 2026
Unprompted review
Reply from TopCar
Dear Customer,
We sincerely apologize for the long wait you experienced at Fuerteventura airport and fully understand your frustration.
While it is true that airports see multiple flights arriving simultaneously—leading to high volumes of passengers during peak times—we acknowledge that a wait time of two and a half hours is unacceptable and far from the efficient service we aim to provide.
We appreciate you sharing your feedback, as it helps us review queue management and staff allocation at our Fuerteventura branch to streamline vehicle handovers during high-density flight arrivals.
Sincerely,
The TopCar Team
Review of TopCar Fuerteventura
Review of TopCar Fuerteventura
Unfortunately, we had a very disappointing experience with TopCar.
First, we received a smaller car than the one we had booked.
The biggest issue, however, was the condition of the tyres. They were losing air, and the front tyres were so badly worn that the steel cords were sticking out. We should probably have noticed this when we collected the car, but we overlooked it and assumed that a rental company would never hand over a vehicle in such a dangerous condition.
When we contacted TopCar to report the problem and explained that the tyres were unsafe to drive on, we received no real help. Instead, they suggested that we must have worn the tyres down ourselves, even though we had driven less than 150 km.
Eventually, we were told to contact the manager the following day. Despite several attempts, we never received any response.
Afterwards, we checked Trustpilot and discovered that the previous customer who had rented the same car the week before had also reported problems with the tyres.
We cannot recommend TopCar based on our experience. Safety should always come first, and in this case it clearly did not.
22 July 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you for taking the time to share your feedback with us. We deeply regret that your experience with TopCar in Fuerteventura did not meet your expectations.
The safety of our customers is our absolute priority, and we take any report regarding vehicle condition—especially regarding tyres—extremely seriously. All our vehicles are subject to regular safety checks to ensure they are in proper driving condition before being handed over. We sincerely apologize for the frustration caused by the vehicle category assigned and for the lack of resolution you experienced when contacting our support team.
We would have been more than willing to thoroughly investigate your case and review what happened during your rental. However, as we did not receive your booking details when we requested them, we were unable to identify your reservation in our system to look into the matter.
We appreciate your feedback, as it helps us identify areas for improvement in both our fleet maintenance and customer service.
Kind regards,
The TopCar Team
Super bad pickup service
Super bad pickup service: We had registered everything on beforehand when we ordered. Then registered everything one more time with the «self check in» when we arrived. After waiting 30-60 min before the counter(10 others waiting and the que self administred, resulting in a bit tensions) the service personel has to register everything once again. I have rented a lot of cars in my life, but never had to wait like this. 1600 euros in unexpected deposit (regardles of insurance)on top of this did not make things better. Had to wait another 30min before someone came with the car. Had to wait 2 days for the deposit to be returned. Only positive: the car was clean.
27 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
We sincerely apologize for the long wait times, the frustration experienced at the counter, and the issues with your check-in process.
We would like to clarify that when a booking is made through a third-party intermediary, any insurance purchased through their platform is separate from our direct rental agreement. In order to collect the vehicle, it is always required to either hold a security deposit on a credit card or purchase our direct Super Cover. Details regarding this policy, as well as the required deposit amounts, are specified in our terms and conditions prior to pickup.
However, we fully understand that repeating your details multiple times and enduring long waits both at the desk and for vehicle handover is completely unacceptable. We are reviewing our self check-in system and counter operations to ensure a smoother, faster process for our guests. We are glad to hear the car was clean, but we deeply regret that the rest of your experience did not meet expectations.
Thank you for bringing this to our attention so we can work on improving our service.
Sincerely,
The TopCar Team
After a 4.5-hour flight fromAppalling Customer Service & Unnecessary Rudeness – TopCar Tenerife Airport the UK and…
After a 4.5-hour flight from the UK and an exhausting 2-hour delay, I arrived at Tenerife Airport with my two young daughters (aged 9 and 12).
After signing the contract and receiving the keys, the agent gave extremely vague directions, simply stating the car was "to the right at 68." Following these instructions led us straight to bus stop #68 outside, leaving an already exhausted family wandering around looking for a rental car.
I walked back to the TopCar desk—where four staff members were standing around with no queue—to ask for clarification. Rather than offering helpful direction, one staff member responded with an unprovoked and deeply rude remark:
"This is not the Middle East, cross at the cross 2nd row and you will find 68."
All it would have taken from the start was basic clarity: "Your car is in Bay 68 in the car park across the road." Instead, we were met with condescension, sarcasm, and zero customer care after a long journey.
Extremely unprofessional. I would strong advise travellers to look elsewhere.
3 August 2026
Unprompted review
Reply from TopCar
Dear Customer,
We are deeply sorry to read about your experience at our Tenerife Airport office, especially after a long flight and delay with your young daughters.
We want to sincerely apologize for the vague directions you were given, but above all, for the completely unacceptable and disrespectful remark made by a member of our staff. Comments of this nature are entirely contrary to our values, standards, and the respect with which we expect all our customers to be treated.
Clear communication and helpful service are essential, and failing to provide basic, accurate guidance to our parking area—resulting in unnecessary stress and frustration—is not the level of service we strive to offer.
We are treating this matter with the utmost seriousness and will immediately investigate this incident with our team at Tenerife Airport to take appropriate internal measures and ensure this behavior is not repeated.
Thank you for bringing this to our attention. We deeply regret the impact this had on your arrival and hope to have the opportunity to regain your trust in the future.
Sincerely,
The TopCar Team
The Vehicle we had did not have satnav…
The Vehicle we had did not have satnav (as requested) and the bodywork was not in great condition. This was disappointing as we had hired from Top Car last year and was very pleased with the vehicle.
24 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
We sincerely regret that the vehicle did not meet your expectations on this occasion, especially knowing that you had such a positive experience with us last year.
We have taken note of your comments regarding the condition of the bodywork and the missing navigation system you requested. Please be assured that we will review these points with our team to maintain the quality standards that define us and to ensure that the assignment of requested extras is fulfilled as planned.
We truly appreciate you sharing your feedback with us, as it helps us address these details and improve. We hope to have the opportunity to fully restore your confidence on your next visit.
Sincerely,
The TopCar Team
First class service from booking to…
First class service from booking to drop off, well sign posted and fantastic staff to assist you. Level -1 at airport for collection and drop off. All sign posted at airport especially for drop off. 😎would definitely recommend. Top tip first time drivers in Europe get an automatic 👍 lovely little car very clean inside and out, sat nav and air con. Full to full return, fuel station right by turning to drop off at airport so no issues with that. Thanks for making it a stress free booking.
31 July 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for taking the time to share such a wonderful and detailed review!
We are thrilled to hear that you had a stress-free experience with us from booking to drop-off. It’s fantastic to know that you found our office and parking locations on Level -1 easy to navigate, and that you were happy with the car's cleanliness, features, and full-to-full fuel policy.
Your recommendation and "top tip" for automatic vehicles will certainly be helpful for future travelers! We also truly appreciate your kind words about our staff.
Thank you for choosing TopCar, and we hope to welcome you back again on your next trip!
Best regards,
The TopCar Team
Everything was as agreed.
23 July 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you very much for your feedback!
We are delighted to hear that everything went smoothly and exactly as agreed. Delivering a transparent and reliable service is our top priority.
We truly appreciate your trust in TopCar and look forward to welcoming you back on your next trip!
Best regards,
The TopCar Team
The experience picking the car was very easy and check in online very simple.
The experience picking the car and online check in was very straightforward for Lanzarote . The lady at the service desk was very helpful .I got a new car that was given to me by a happy member of staff and explained that it had a half tank of fuel and to drop it back that way. Handing the car back the staff were easy to get on with and polite. Would use them again.
23 July 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for taking the time to share your great experience in Lanzarote!
We are thrilled to hear that the online check-in and pick-up process were straightforward, and that our desk and parking staff made you feel well taken care of. It is wonderful to know that you enjoyed your new car and had a smooth return process as well.
We truly appreciate your trust in TopCar and look forward to welcoming you back on your next visit!
Best regards,
The TopCar Team
Friendly staff
Friendly staff, well organised. A lovely company to deal with.
12 July 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for your lovely feedback!
We are delighted to hear that you found our staff friendly and our service well organised. Making your experience pleasant and seamless from start to finish is always our top priority.
We truly appreciate your trust in TopCar and look forward to welcoming you back again soon!
Best regards,
The TopCar Team
worst experience ever
Despite booking months in advance, I was told that the vehicle category I had reserved was unavailable and was simply given a different category instead. It seems that with TopCar, a reservation is more of a suggestion than a commitment.
Then came the hidden surprise: if you collect your car after 11:00 p.m., you're charged an additional €30 late pick-up fee. This isn't something that's made particularly clear during the booking process. What's even more frustrating is that many other car rental companies in Tenerife provide late-night collections without charging customers an extra fee.
The experience got even worse when the car displayed a low tire pressure warning. Concerned about safety, I drove to the garage first thing the next morning, arriving just before opening time. Instead of showing any concern or even asking about the problem, the staff seemed more interested in reminding me that they opened at 7:00 a.m. than listening to why I was there. A simple, "We'll be happy to help you as soon as we open," would have demonstrated basic customer service.
When they eventually looked at the car, the customer service was incredibly rude and dismissive. Rather than properly checking the tire pressure or explaining what had caused the warning, the employee abruptly reset the warning light and sent me on my way. There was no reassurance that the issue had actually been investigated, nor any effort to communicate professionally. Given that a tire warning is a potential safety concern, this casual attitude was both disappointing and concerning.
Overall, my experience was extremely disappointing. Booking well in advance didn't guarantee the car I reserved, unexpected fees were added, and when I raised what could have been a genuine safety issue, I was met with indifference and rude customer service rather than assistance.
I won't be using TopCar again, and based on this experience, I wouldn't recommend them to anyone looking for reliable service or customer care.
30 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing the details of your experience with us. We sincerely regret the dissatisfaction and inconvenience caused during your stay in Tenerife.
Regarding the vehicle category assignment, we would like to clarify that our primary goal is always to provide the reserved category or, if unavailable, an upgrade. However, during peak season in high-demand island destinations, fleet availability becomes extremely tight, and on rare occasions, an upgrade cannot be provided. We invite you to open a claim through the contact form on our website so that our customer service department can review your case and process a refund for the price difference between categories.
With respect to the out-of-hours fee (applicable after 23:00), we would like to point out that this charge is clearly stated in our public terms and conditions. Specifically, you can find this detailed in item 18 of our Frequently Asked Questions (https://top-car-hire.com/en/legal/frequently-asked-questions) on our website. We always recommend carefully reviewing the conditions and documentation prior to confirming a booking and signing the agreement.
Nevertheless, we fully understand that the service you received regarding the tire pressure warning and the attitude at the service center fell short of expectations. Safety and courteous service are absolute priorities for us, and we will internally review what occurred with our Tenerife office and service team to take appropriate action.
We appreciate your feedback, as it helps us identify areas for improvement.
Sincerely,
The TopCar Team
Just fine
Although we ordered a polo we were given a c4 which was fin. Car was clean and the pick up and drop off process generally worked well although when we picked up the car we had to queue at one desk and then go and queue at another one to collect the keys. Altogether good value for money. Staff at pick up and drop off were great.
22 July 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for taking the time to share your review!
We are glad to hear that you were happy with the Citroën C4, the cleanliness of the vehicle, and the overall value for money. We also greatly appreciate your kind words about our pick-up and drop-off staff!
At the same time, we take note of your feedback regarding the key collection process. We understand that queuing twice is not ideal, and we will review this with our team to help streamline our pick-up experience for the future.
Thank you once again for choosing TopCar, and we hope to welcome you back on your next trip!
Best regards,
The TopCar Team
After landing on airport Las Palmas…
After landing on airport Las Palmas inmediately visited an office of Topcar.
Friendly receptionist who helped me superfast with a rentalcar (powerful Suzuki Vitara). Allrisk, 10 days for less than 350€.
All went perfect and we got to see most of the island. No taxi, no public transport. Big tip to rent a car! Topcar for us next time, for sure!
28 July 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for sharing such a wonderful and detailed review!
We are thrilled to hear that your experience at our Gran Canaria Airport office was so smooth and fast, and that you enjoyed driving the Suzuki Vitara around the island. It’s fantastic to know that our premium coverage gave you peace of mind and that you were able to make the most of your trip with complete freedom.
We truly appreciate your recommendation and your trust in TopCar. We look forward to welcoming you back on your next visit!
Best regards,
The TopCar Team
Great experience with TopCar
I have rented a car for 7 days in Gran Canaria. The car was nearly new with 20k km on the odometer.
I got very good price using some promotional code on their web.
The service on the counter was smooth, I got the car with full tank (whick is not case with other car rental companies on Canarian islands). The returing was eve smoother. I just handed over the keys to the guy in the garage.
No issues, no problems, no scums. Overall, great company.
28 July 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for taking the time to share your fantastic experience with us!
We are delighted to hear that you enjoyed your stay in Gran Canaria and that everything went so smoothly from pickup to return. It is great to know that you appreciated the nearly new vehicle, our same-same fuel policy, and the convenience of using a promotional code on our website. Ensuring a transparent, reliable, and hassle-free service with no surprises is always our top priority.
We truly appreciate your trust in TopCar and hope to welcome you back again on your next trip to the Canary Islands!
Best regards,
The TopCar Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.