I received great service throughout. The customer service lady at the Arrecife Airport desk was helpful, polite and efficient. I also purchased the special insurance, which was clearly explained an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very bad experience. The car was old, worn out and had too many kilometres, not suitable for a family trip. They then charged us €140 for cleaning for just a couple of papers left in the trunk.... See more
Company replied
only accessible spaces at drop off were blocked by topcar mini bus - so had to enter space from side (straddling 3 spaces). After dropping off key and whilst onloading 4 cases topcar agent put key in... See more
Company replied
Excellent service from start to finish - easy to book on line and seemless at Las Palmas Airport both collecting and returning the car. Competitive prices and car was imaculate. Will definitly use T... See more
Company replied
Company details
Written by the company
✓ Alquiler de coches en Canarias ✓ Oficinas en los aeropuertos de Gran Canaria, Fuerteventura, Lanzarote, Tenerife y La Palma ✓ TopCar.
Contact info
C/ Los Peregrinos, 29. Urbanización Industrial El Goro, 35200, El Goro - Las Palmas, Spain
- +34 828 913 118
- hello@topcar.es
- top-car-hire.com
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
Everything went perfect, really recommend Top Car. I rented a car in Gran Canaria airport. Thank you for your service! :)
14 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for your wonderful review and for recommending us!
We are thrilled to hear that everything went perfectly during your rental at Gran Canaria Airport. At TopCar, we work hard every day to provide a seamless, transparent, and hassle-free car rental experience in the Canary Islands so our guests can fully enjoy their stay.
We look forward to welcoming you back on your next trip to the Islands!
Sincerely,
The TopCar Team
Reply from TopCar
Dear customer,
Thank you very much for taking the time to leave us such a positive review!
We are delighted to hear that you enjoyed an easy check-in process along with a quick and smooth pick-up and drop-off. At TopCar, we strive every day to offer a seamless and transparent car rental service so you can make the most of your travels in the Canary Islands.
We look forward to welcoming you back on your next visit to the Islands!
Sincerely,
The TopCar Team
They gave me a Skoda fabia that drive…
They gave me a Skoda fabia that drive amazing,better that other cars, had lots of power for uphill, the hiring proces was very easy, and to return the car just gave the key and left. Another plus is that the car is tight in the airport, no need to take a minibus that is time consuming
22 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for taking the time to share your wonderful experience!
We are thrilled to hear that you enjoyed driving the Skoda Fabia and found it powerful enough for the island's mountain roads. We are also glad that you appreciated our fast pick-up and drop-off process, as well as our direct airport terminal location. At TopCar, we aim to provide a hassle-free car rental service in the Canary Islands so you can start enjoying your holiday right away.
We look forward to welcoming you back on your next visit to the Islands!
Sincerely,
The TopCar Team
The best Rentalcars in Europe
The best Rentalcars in Europe! Fast, good price, not complicated, everything clear.
19 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you very much for your fantastic review and top rating!
We are delighted to hear that you found our car hire process fast, clear, and uncomplicated, and that you enjoyed our competitive value. At TopCar, we strive every day to offer transparent terms and the best car rental experience across the Canary Islands.
We look forward to welcoming you back on your next visit to the islands!
Sincerely,
The TopCar Team
Fast & easy!!!
21 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for your great feedback!
We are thrilled to hear that you enjoyed a fast and easy car rental experience with us. At TopCar, we work hard to make your travels around the Canary Islands as smooth, quick, and hassle-free as possible.
We look forward to welcoming you back again on your next visit to the Islands!
Sincerely,
The TopCar Team
Fantastic team great value and easy…
Fantastic team great value and easy access to booking and information and support
No doubt about it but really is TopCar hire
7 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for sharing your wonderful review and for highly recommending TopCar!
We are delighted to hear that you enjoyed our customer support, competitive value, and smooth booking process. Our team works hard to ensure that renting a car in the Canary Islands is always a seamless, transparent, and enjoyable experience for your travels.
We look forward to welcoming you back again on your next trip to the Islands!
Sincerely,
The TopCar Team
Ordered the Skoda Kodiak a 7 seater…
I ordered a Skoda Kodiaq, a 7-seater, but instead received a DFSK car. It was extremely difficult to raise the back seats to access the other seats. Bluetooth connectivity inside the car wasn't great. I had to install my own car seats, which took time. Usually, car seats are installed before you pick up the car. The air conditioning inside the car was terrible. Overall, it was an average car. You either have to buy their insurance or provide a deposit of 1500 euros, even though I had my own insurance which covers driving abroad.
7 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you for sharing your detailed feedback with us.
When booking with TopCar, we guarantee the selected vehicle category and capacity—in this case, a 7-seater—rather than a specific brand or model, ensuring space for all passengers. Regarding child seats, for strict safety and legal reasons, our team is not permitted to install them, as parents or guardians must properly fit and secure them before setting off.
Concerning our insurance terms, external third-party coverage is independent of TopCar. To waive the security deposit, our Super SCDW coverage must be selected directly with us; otherwise, a hold is required to cover the vehicle during the rental period, as clearly stated in our conditions.
We take your comments about the air conditioning and Bluetooth connection seriously and will have our maintenance team review this unit. We hope to welcome you back to the Canary Islands in the future to offer you a completely seamless car rental experience.
Sincerely,
The TopCar Team
Good cars, but be careful with Ts and Cs and lost property.
Good service and great staff, but be warned. Easy and slick process collecting the car, but what I was given was not suitable. The staff were brilliant in changing the car and so helpful.
When I returned it I was astounded to be charged €105 for additional cleaning. 2 haribo sweets had melted in the front storage compartment. I removed most of it but it left a stain. Just be warned that the additional insurance doesn’t cover the inside of the car. The mark was about the size of a 50p piece, but this doesn’t matter. There is no difference to the car being totally trashed or a small mark - it’s a flat rate. I offered to clean it myself but they wouldn’t let me. Robbery.
With the fuss of the cleaning charge, I forgot to take my disabled badge out of the vehicle. I contacted them the next day but they claimed it wasn’t in the car. It absolutely was, because I parked in a disabled bay on the way to TFS. I asked them to check again, and now they are ignoring my emails.
So - excellent staff in the terminal, watch the Ts and Cs and don’t leave ANYTHING in the car. They probably threw my disabled badge in the bin.
20 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you for taking the time to share your detailed feedback with us. We are truly delighted to read your kind words regarding our team at Tenerife South Airport and their efficiency in helping you swap your vehicle to ensure a comfortable start to your trip.
Regarding the return process, we would like to clarify that while standard cleaning is always included with every rental, an extra fee applies when upholstery or interior storage compartments require specialized deep cleaning to remove stubborn, melted residues or set-in stains. We aim to keep our terms and conditions clear and fully transparent so our customers know what to expect.
Concerning your personal belongings, we strongly remind all drivers to check every compartment thoroughly before handing back the keys. As stated in our rental agreement terms, TopCar cannot be held responsible for any items left inside the vehicle after the drop-off is complete. Nevertheless, our team will carry out a final search in the vehicle to see if your permit can be located.
We appreciate your feedback as it helps us continually refine our service for every car rental experience in the Canary Islands.
Sincerely,
The TopCar Team
Easy to book and collect
Easy to book and collect. The whole process was very easy and the car was great
9 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you very much for sharing your positive feedback about our service.
We are delighted to hear that you found the booking and collection process easy and straightforward, and that you were happy with the vehicle.
At TopCar, we work to provide the best service and maximum transparency so that renting a car in the Canary Islands is a smooth and enjoyable experience.
We hope to welcome you back very soon on your next trip to the Canary Islands.
Kind regards,
The TopCar Team
Good service
We rented at TopCar Fuerteventura (Family of five) Good service, also the handling was excellent. Returning back the car was as smooth and easy. The rented car was in perfect state! If you want to enjoy the liberty and freedom of your holiday rent your car from TopCar!
Tip: Take your rental car directly from the airport at arrival, so you do not need to come back to the airport to pick up your rental. Finding your way to the hotel is easy with google maps. Also to the manny free sightseeings on the Island. Renting from you touroperator or hotel is more expensive.
19 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you very much for taking the time to share your detailed feedback about your experience with TopCar in Fuerteventura.
We are delighted to hear that you were satisfied with our service, the handling of the vehicle and the smooth and easy return process. It is also great to know that the car was in perfect condition and that you enjoyed the freedom and convenience of having a rental car during your holiday.
We also appreciate your helpful tips for other travellers. At TopCar, we work to offer the best service and maximum transparency so that renting a car in the Canary Islands is a simple and enjoyable experience.
We hope to welcome you and your family back very soon on your next trip to the Canary Islands.
Kind regards,
The TopCar Team
Reply from TopCar
Dear customer,
Thank you very much for sharing your positive feedback about our service.
We are delighted to hear that everything was perfect and that you had such a positive experience with TopCar. We work hard to provide the best service and maximum transparency so that renting a car in the Canary Islands is a smooth and enjoyable experience.
We hope to welcome you back very soon on your next trip to the Canary Islands.
Kind regards,
The TopCar Team
Good experience!
Great service, fast and simple. The car was clean and fragrant, we had a great time!
15 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you very much for sharing your positive feedback about our service.
We are delighted to hear that you had a great experience with our fast and simple service, and that you were satisfied with the cleanliness and condition of the vehicle. At TopCar, we work to offer the best service and maximum transparency so that renting a car in the Canary Islands is a smooth and enjoyable experience.
We hope to welcome you back very soon on your next trip to the Canary Islands.
Kind regards,
The TopCar Team
The booking process went smoothly and…
The booking process went smoothly and the handover was fast – I had the keys within 5 minutes. I had to find the car myself in the parking lot, which was fine too.
Unfortunately, the condition of the car was disappointing. The car was dirty and smelled musty/damp inside. The windows had clearly been wiped with a dirty cloth – both outside and inside they were left with a white film that made it hard to see through. The windshield washer fluid was completely empty, and the steering wheel was sticky. The display screen had the same white film from a dirty cloth – you couldn't tell in direct sunlight, but after I cleaned it, it became obvious how dirty it actually was. I inspected the car at pickup, but after a tiring journey I took it despite these issues, not wanting to deal with further complications.
On-site, I raised at least the dirty windows and the empty washer fluid. They topped up the fluid and tried to quickly wipe the windshield, but the result was still poor quality. In the end, I had to go to a gas station myself to buy a cloth and clean the windows and display so I could drive safely and comfortably.
I'd rate the booking process and speed of handover positively, but the overall cleanliness and condition of the vehicle were well below what I would expect.
6 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you for taking the time to share such detailed feedback about your experience.
We are pleased to hear that the booking process went smoothly and that you appreciated the speed of the vehicle handover. However, we sincerely apologize for the condition and cleanliness of the vehicle you received. The issues you describe, particularly the condition of the windows, the empty washer fluid and the overall cleanliness of the interior, are clearly not the standard we aim to provide.
We take your comments very seriously and will share them with the relevant team so that the vehicle preparation and cleaning procedures can be reviewed and improved. We also regret that, despite raising these issues at the time, the solution provided did not meet your expectations and that you ultimately had to clean the vehicle yourself.
At TopCar, we work to offer the best possible service and maximum transparency so that renting a car in the Canary Islands is a comfortable and enjoyable experience.
We hope to have the opportunity to welcome you again and provide you with the quality of service you rightly expect from us.
Kind regards,
The TopCar Team
Super quick & easy pickup
Super quick & easy pickup. No hidden fees, no deposit needed with full insurance. Definitely will return!
1 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you very much for sharing your positive feedback about our service.
We are delighted to hear that you found the pick-up process quick and easy, and that you appreciated our transparent pricing and the convenience of not requiring a deposit with full insurance.
At TopCar, we work hard to provide excellent service and maximum transparency so that renting a car in the Canary Islands is a smooth and enjoyable experience.
We look forward to welcoming you back on your next trip to the islands.
Kind regards,
The TopCar Team
Very pleased
Arriving and getting keys was very swift and very friendly staff and getting the car and keys was quick and easy. My big concern was being told to bring the car back full of fuel but realising after driving off the car was only three quarters full. The car itself was excellent
17 August 2026
Unprompted review
Reply from TopCar
Dear client,
Thank you for sharing your feedback and for highlighting the swift service and friendliness of our team. We are delighted to hear that you enjoyed the car and had a smooth pickup experience.
Regarding the fuel level at pickup, we sincerely apologize for the oversight. Our policy is to provide the vehicle full and receive it back full, so we regret that this was not the case for you.
We hope to have the pleasure of welcoming you back again on your next visit to the Canary Islands.
Best regards,
The TopCar Team
Absolute life saver
Absolute life saver.
We lost our hire from another supplier as they were closed which should not have been the case as they knew our flight number to Gran Canaria and should have adjusted their closing times.
However, Top Car Hire was still open as they were waiting for their clients to arrive as they were tracking the flight number, which should have happened with our supplier, unfortunately not.
Hence, it was a total life saving opportunity, and the staff provided us with a hire car with the least inconvenience and trouble. The process was so fast and we were out in 10-15mins.
Absolute professional and total life saver for our vacation to Gran Canaria.
Even the vehicle handover at the end was very swift and easy.
30 July 2026
Unprompted review
Reply from TopCar
Dear client,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that our team in Gran Canaria was able to assist you when you needed it most and get you on the road quickly. Tracking flight numbers to ensure our customers are taken care of, even during delays, is a fundamental part of our commitment to transparency and exceptional service.
We truly appreciate your kind words regarding our fast process and seamless vehicle return. It was a pleasure to be a part of saving your vacation, and we hope to welcome you back again on your next visit to the Canary Islands.
Best regards,
The TopCar Team
Brakes were completely woren out
Brakes were completely woren out. This Car was a safety risk
4 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you for bringing this to our attention. We are deeply concerned to hear your feedback, as the safety and reliability of our vehicles are our highest priorities.
Please accept our sincere apologies for the stress and concern this situation caused. All our vehicles undergo strict maintenance checks, so we take your report very seriously and have immediately forwarded this information to our fleet and maintenance team to thoroughly inspect the vehicle.
We would appreciate the opportunity to look into your case directly. Please reach out to our customer support team with your booking details so we can investigate what happened and assist you properly.
Sincerely,
The TopCar Team
Good price
Good price - quality balance.
Super easy pick-up and car return.
11 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that you enjoyed our great value for money and that both the pick-up and return processes were smooth and easy for you.
We look forward to welcoming you back on your next trip to the Canary Islands.
Best regards,
The TopCar Team
TopCar is my go-to when in Lanzarote
TopCar is my go-to when in Lanzarote. Quick and helpful. Prices are great too. We book for 1 month every year.
10 August 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for taking the time to share your feedback. We are delighted to know that TopCar is your go-to choice in Lanzarote and that you enjoy our quick service, competitive prices, and helpful team year after year.
It is always a pleasure to welcome you back for your annual month-long stay, and we look forward to seeing you again on your next visit to the Canary Islands.
Best regards,
The TopCar Team
Reply from TopCar
Dear customer,
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you experienced a professional, friendly, fast, and expert service during your rental.
It will be a true pleasure to welcome you again on your next visit to the Canary Islands.
Best regards,
The TopCar Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.