Toople.com Reviews 

Do not use Toople, they are completely disorganised and by far the worst broadband provider I have had to deal with (and I deal with broadband providers on a professional basis). I never thought I could find a provider worse than Talk Talk but well done Toople you have managed it!

Stay away, they are unhelpful and would prefer to call a customer a liar than sort out the mistakes that they themselves have made!!

I had been having issues with the sale of my business and transfer of the Toople accounts to the new owner, but I am absoutely delighted that eventually my plight landed on Head if Customer Service desk- Monica Crater. She resolved all the issues in lightening speed and in actual fact I am husgely indebted to her.

I have had issues with my line and wifi going on 3 weeks now. I have spoken to a number of the support team, each of which contradict the other and I still havent had my issue resolved. Trying to speak to a manager is a joke, I've been waiting 2 weeks, have called a number of times but he never seems to be available. Have left 4 messages for him and still no joy. At the point now where I am switching suppliers because I cannot deal with this company anymore. I certainly would not recommend Toople again.

Our phone system is down after days of issues and we cannot get any reply when ringing customer services or technical support.
this is the worst service we have ever experience from a supplier.

I very happy with the service that I was given by zaKi really helpful when I was tell about couldn't pay the bills until I get paid tomorrow
Gateful for help Zaki. Thank you

Today when I called toople customer service I had a decision to change broadband provider but I have been treated very understandable by Zaki who solved all my problems while the the other to previous employees who answered my calls didn't seem like they didn't care about what is going on if there is more than 5* I was given Zaki 100* a lot of thanks god bless you

What a great service and brilliant value too.

What has surprised me the most is the fantastic customer service, really helpful and efficient.

Thank you Toople, so much better than the crap service I have come to expect from others

Customer service has been helpful when I have managed to get them internet drops occasionally on peak times but otherwise a good service

We have been treated very well by toople . We checked our speeds and they are as stated good service and very good value

I used to work in Customer Service so I keep my standards and expectations high. You guys delivered from start to finish without fail. A few teething issues with wifi but to anyone that has a bit of brain will understands that this is normal.

Not good service signal keep dropping customer service is also no goo

The broadband has slowed and drops out too often

I tried to contact them to move a line in a new address but I didn’t receive any communications about.....very bad communications with them...

Took a bit of sorting out but got there in the end very good value for fibre broadband service.

I had a issues with slow internet speed and I initially gave poor rating for their service and communication.Toople followed up my issue and addressed It promptly with new better router.Am well pleased with the fast speed since change of new router and thanks to Toople staff Zaki for following the issues up.
I hope to stay with Toople for long period and hoping they maintain their ongoing good customer care and service.
Excellent follow up work by Toople.

Very poor communication, when the contracted date for going live came and went with no one contatcting us, we had to chase them, then we were told that it "was because of Open Reach", in the end our telephone line/Internet going live, was delayed for almost a month, we were a brand new business, our opening dates & ability to operate were seriously impacted as a result, this was inexcusable. We will not be renewing our contract at the end of the 12 months.

Worst provider I’ve ever had to deal with. I’ve spent hours on the phone and resolved nothing.
I’ve used small companies before who have been so helpful but I cannot and will not recommended anyone to use this provider.
A complete waste of money

Ok, this a relatively new company as far as I know, still a lot better than the bigger companies. I am surprised by some of the other reviews, but like all reviews people want to moan rather than post a good review.

The pricing and even initial contact is good. I cannot fault one particular salesman who even emailed back immediately on a Saturday evening. That's the only positive though, and even this may be because I said that if all goes well we would migrate existing broadband lines and mobiles over.

The service is slow, management is cumbersome (we were going for two connections and they set up two different accounts on their system), and the support is non-existent. I've raised many tickets with no reply and when calling I only get promised a callback which never comes.

I'm trying to terminate our contract now - by phone I just get the run around with a callback that never comes, and by email I'm just ignored and never receive a response.

Would never ever recommend to anyone. I even emailed their touted wehelpu@ email address but again never got a response! God knows how they're still in business - maybe it's because they won't let you leave!

Toople have billed me exactly what they quoted each month for telephone and internet services. Far better than BT who never once charged the correct fee and never refunded even though twice and even four times the quoted amount was taken each month. I’m so glad I trusted Toople. I highly recommend them as a customer of over a year now. Thank you Toople.