Toople.com Reviews 

Topple are thief expensive and they keep charging u money even when u leave please for peace of mind try other then topple internet provider

Poor service also want to charge you when you leave !!!!

Toople.com offers commendable service overall. We faced a challenging situation when our phone and broadband went down, but the support team was quick, efficient, and willing to assist even though we weren't the direct account holders. The issue was swiftly resolved by Tuesday lunchtime after being reported on Monday. Their customer support team, especially advisers like Natalie Rackley, are knowledgeable and friendly. While there is room for improvement, particularly in weekend support for businesses open seven days a week, the company offers competitive pricing and significant cost savings. They make a convincing choice for businesses looking for reliable telecom solutions. Overall, a strong 4-star experience.

We are currently in a rental property. The account is in the landlord’s name and he is out of the country. Obviously we panicked a bit when the phone and broadband went down at the weekend, thinking it would take ages to sort. We couldn’t have been more wrong. Once we explained, the support team were happy to speak to us and help, even though we weren’t the customer. We reported the fault first thing Monday morning, it was passed on to Openreach immediately, and the line was fixed by Tuesday lunchtime. We can’t thank them enough, and we’re very impressed. Impeccable service.

A catalogue of problems including:
- over a month of no service after they, for no apparent reason, stopped using a current direct debit and tried to take payments from a closed bank account
- aggressive e-mail sent to an address that has not been in use for over a year for an extra £30 "disconnection" fee in addition to a one month notice period on leaving i.e. I will have had to pay nearly £80 simply to cancel
- claims that they had no record of the correct address despite my having corresponded with them using that address and their having confirmed my disconnection to that address

Be very aware that if you sign a DD mandate, this means that they can take any amount that they wish to take. They owe us £224.38. I can never get hold of anyone in accounts or Managers, and they do not have a handle on complaints that they receive. I was assured that the credit would be offset against our most recent invoice but it wasn't.

Toople is the worst provider of broadband I have encountered. Their technical support is terrible and their custormer services if rubbish. Seems to me like they just don't care. I have been waiting for five days not just to find out why we have no broadband but I get to speak with anyone in tech support. RUBBISH!

I am business broadband customer Using this company from past 3 years. unhappy and only made sad and disappointment Really worst company in broadband and they cannot be reliable and cannot be trusted on the service when it is needed. if you use this company broadband signal will go and come and will not be stable
accounts department very poor
customer service very poor
technical department very poor
I will not recommend this company for any business or corporate or personal broadband.
please humble request do not use this company
pls use other company you will be happy

Worst customer service.Good price if you got correct package. Not recommend to business open 7 days as this company no help line for weekends.if you restaurant, pub , retail this company is not good. If your internet drop Friday you have to run your business with out internet till Monday and loosing lot of customers .
These days 95% payments are card / contactless/ Apple Pay etc . No chance doing this with out internet.
This company not bother about your business.

Excellent price for phone line with all inclusive calls and free broadband

Complete and utter tripe.

Had problems with them for years and now we are trying to leave they have problems with us taking our number.

Without doubt the worst phone company we have ever had. Just so so so so bad

I have only ever had excellent prices and service from Toople and must have been with them for four to five years. No need to change.

Wow what can I say, avoid like the plague !!
Wow what can I say, we started off on a good note until I lost 3 and a half weeks service and a BT engineer came out. I am now being charged £170 on top of my bill for the engineer visit, after being told multiple times that the fault was at the exchange by both BT & Toople, so no liability my side. This has been going on for SIX MONTHS, after multiple times of me asking to speak to a manager and many e-mails, it seems the only time they want to know is the day the bill is due.

It seems the only way you can get anything done (even stuff like activating 1471, voicemail, complaints etc) can be done by email only, of course you can ring but they always tell you to email problems in (and after the five or six I've sent, it gets a bit sickening) I've never .. not even once had a call back to discuss any issues, just a call to take payment to which I have to remind them of my 6 month old problem.

A lot of people on here are saying the customer service is great and at one point it was, don't get me wrong, but wait till you have an issue and you get thrown from pillar to post for 6 months.

Plus you can't get any help after half five at night or weekends, what a sham. As soon as my contract's ending I will be leaving and never looking back.

I have to say credit when due, Toople offer excellent service and good value deals. Our internet went down recently and I contacted them for information. Their customer service immediately diagnosed a fault in our area and contacted me again the next day to update me with progress. Friendly and efficient service and this isn't the first time. Plus you get through to their customer service very quickly.....which is always a bonus! We're out of contact now but I'm sticking with them. Why would I go anywhere else!?

Best Company I have ever used . Customer service is above 100%. Very good rates . If you could give me a genuine reason that your not happy with them I would pay your bill !

This is a cheap broadband service. And should be treated as such. But in my experience you can spen twice as much and get similar levels of customer service. Their cheap tarrif is just that Cheap! Fine for checking emails and basic business operations. Router is poor quality. But we swapped it out and have much better reliability. Must say we will be considering a move to faster service as our needs have changed. You get what you pay for.

really good company and great customer service, felt really helped.

Had to give it something my view it should be -5 absolutely useless do yourself a favour do not go near this mob plz believe me when I tell you I’ve been fighting with Toople trying to get out of the contract from practically day 1 100’s of screenshots were no internet connection is displayed on my telly they have done nothing it’s now in the hands of the ombudsman DO NOT GO NEAR TOOPLE BELIEVE ME YOU WILL BE THROWING MONEY AWAY FOR NO SERVICE CONSTANT.