Toolstation BE Reviews 16,316

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great experience. Good choice of products and I was frankly amazed that my order arrived at my door in less than 24hrs. I will definitely use Toolstation again.

Rated 3 out of 5 stars

Thicknessing planner is great. Does what is supposed to and well made. Zero feedback from toolstation with delivery details, no info on account only is finalised. Called customer services who in... See more

Company replied

Rated 5 out of 5 stars

Alles was in orde en paste perfect in elkaar Enkel spijtig dat jullie geen roosters hebben op die afmetingen die afsluiten Dit om te gebruiken voor een dampkap

Rated 5 out of 5 stars

The items that I got from this site were well described and I got what I wanted in a record time , the product was well packaged with the box but also the price was very very reasonable and good quait... See more

Company details

  1. Hardware Store
  2. Tool Store

Written by the company

Toolstation levert professioneel gereedschap en bouwbenodigdheden voor de laagste prijs! Iedereen kan bij Toolstation bestellen, zowel de vakman als de serieuze doe-het-zelver. Gratis bezorging bij bestellingen v.a. €40,-.

Toolstation BE

Written by the company

Top merken, snelle levering en lage prijzen
Toolstation biedt haar klanten een uitgebreid assortiment aan producten geschikt voor vakmannen en serieuze doe-het-zelvers. Ons assoritment bestaat uit elektrisch gereedschap, gereedschap accessoires, handgereedschap, bevestigingsmiddelen en vele andere producten. Bezoek www.toolstation.be voor het actuele aanbod, een snelle levering en lage prijzen.

Snelle levering

Gratis levering bij besteding vanaf €40,-.

Gratis levering bij besteding vanaf €40,-.
Bij Toolstation wordt je order dezelfde dag verwerkt. Dit zorgt er voor dat uw order snel bij u thuis of op de werkplaats bezorgd wordt.

Contact info

4.2

Great

TrustScore 4 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wrong product delivered

Wrong product delivered. No possible contact with anyone to correct the problem. A shame.

23 March 2021
Toolstation BE logo

Reply from Toolstation BE

Dear Sir / Madam,

Thank you for your review.

We are sorry to hear that you have received the wrong product. We will deliver the product again within 2-5 business days. We apologize for the inconvenience experienced.

Sincerely,

Toolstation

Rated 2 out of 5 stars

Their service is a disaster

I ordered two product. Actually I needed 1, but I ordered a second product, so I did not have to pay delivery charges. The order was nicely confirmed and I did a message from Bpost that they are expecting a package to deliver. However, then it suddenly became quiet. I did not hear anything for more then 2 weeks. I did send a reminder via the contact form. I did not get any response. After one more week I called them, but they did not pick up the phone (busy because of covid was their voicemail). I tried calling a few more times after serveral days. Finally somenone pick up. They explained they have forgotten to hand the package over to the carrier (Bpost). Again 2 weeks further (I already gave up hope) I suddenly received a packages. However, it dit contain only 1 product of the 2 products I ordered. It's a sad story.

16 March 2021
Unprompted review
Toolstation BE logo

Reply from Toolstation BE

Dear Sir/Madam,

Thank you for your message.

We are sorry to hear that we have not been able to meet your expectations. Unfortunately you have not left any details and we have not been able to view your order. We recommend that you contact our customer service via +3278050096 or send us a message via info@toolstation.be.

We apologize for the inconvenience.

Sincerely,

Toolstation

Rated 5 out of 5 stars

Awesome service!

I didn’t know Toolstation and discovered it by sheer chance.

The web site is simple and responsive. Setting up an account was a breeze.
My ordere was delivered next business day (ordered Friday, got my router on Monday). Amazing. Unheard of in Belgium.

My only nit ? I wish the web site were available in English or French but I got to pimp up my Dutch in the process. :-)

14 December 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look