Too Good To Go Reviews 

112,193
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 10,033 reviews, most reviewers were somewhat happy with their experience overall. Customers often appreciate the quality and taste of the food and products received, finding them delicious and well-prepared. Many also highlight the good value for money, with offerings frequently exceeding the price paid, enjoying the surprise element and the chance to discover new items. However, some customers noted dissatisfaction with item quality, reporting products that were stale, dry, or past their use-by date. Others felt the value was poor, receiving small quantities or items not worth the price. Additionally, some reviewers were unhappy with the selection, citing undesirable or limited variety in their surprise bags.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the quality and variety of items... See more

Quality

Customers consistently note ambiguous experiences with quality, with many reviewers praising the good quality... See more

Value for money

Consumers find value for money to be ambiguous, with many reviewers reporting positive experiences, often... See more

Price

Reviewers mention ambiguous feedback about price, with many consumers appreciating the opportunity to get... See more

Staff

People report positive experiences with staff, often describing them as friendly, helpful, and polite, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

App appears to be user friendly; however, the actual real-life experience was a total bust. I drove to the business to collect the order at 8:30 PM Sunday and discovered a locked building, lights off... See more

Company replied

Rated 3 out of 5 stars

I've had several wonderful experiences, good qualities of fresh tasty food. But three times I have been disappointed... small quantities of cheap food. The worst was the $8 surprise meal from an India... See more

Company replied

Rated 3 out of 5 stars

I was a bit disappointed by the fact that half the items from my Harris Farm bag were on the Use By date and I had to throw three items away as they were already tasting off and fizzing slightly.... t... See more

Company replied

Rated 3 out of 5 stars

Disappointing value for money. I purchased a produce surprise bag from The Fresh Market, but the contents were worth only about $6- 8, despite me paying $10. It feels like the store used the platform... See more

Company replied


Company details

  1. Business Services

Written by the company

Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.


Contact info

3.6

Average

TrustScore 3.5 out of 5

112K reviews

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3.6

All reviews

(112,193)

21,081 reviews in the last 12 months

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Rated 1 out of 5 stars

My Review

Certain orders can leave you with no reduced food.

23 July 2026
Unprompted review
Too Good To Go logo

Reply from Too Good To Go

Thank you for sharing your experience. We are sorry to hear that your order did not go as expected. We work closely with our partners to ensure that all Surprise Bags provide value and align with our mission to reduce food waste, and we regret that your experience fell short on this occasion. 

Please reach out to our support team through the Help Centre in the app so we can look into this further for you. Your feedback helps us improve, and we truly appreciate your support in the fight against food waste.

Too Good To Go.

Rated 5 out of 5 stars

Whole Foods has Great Bags

I primarily look at Whole Foods and if I click a surprise bag 1/2 second after it appears (and I’m inthe app) it’s often gone. I feel like people have set up bots/programs that grab them first. Wish this could be prevented.

WF’s selections are very good and the bag often contains items exceed the original price. Usually it’s very high quality.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

So far so good on going to the…

So far so good on going to the restaurants , service at Alex’s bistro was wonderful. The food was great. Also, it was hot and served well.. also big bond. Bogota was awesome. Quantity was amazing. so far this is all we’ve tried. However, my husband is picking up from the Mojito bites restaurant tonight we expect it will be wonderful.

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Abrí una incidencia porque me desplace…

Abrí una incidencia porque me desplace a recoger un pack a un local cerrado. No me compensaron.

25 July 2026
Unprompted review
Too Good To Go logo

Reply from Too Good To Go

Hola,
Lamentamos mucho que te desplazaras hasta el establecimiento y lo encontraras cerrado. Entendemos lo frustrante que resulta esta situación, especialmente cuando además no quedaste satisfecho con la resolución de tu incidencia.
Cada caso es revisado de forma individual, y sentimos que la respuesta recibida no haya cumplido con tus expectativas. Si ya has contactado con nuestro equipo de Atención al Cliente, te animamos a responder al mismo caso con cualquier información adicional o comentario sobre la resolución para que podamos revisarlo de nuevo y asegurarnos de que se ha evaluado de forma justa.
Gracias por compartir tu experiencia y por apoyar nuestra misión de reducir el desperdicio de alimentos.

Rated 1 out of 5 stars

The food quality and quantity received…

The food quality and quantity received was not at par and comparable with the value of money

26 July 2026
Unprompted review
Too Good To Go logo

Reply from Too Good To Go

Hi there! I'm truly sorry to hear that the food quality and quantity was not up to par. We always aim for your surprise bag to not just meet but exceed your expectations every time.

Please reach out to our team via the Help Center in the app, adding as much detail as possible. This will allow us to investigate your specific case thoroughly and relay your feedback directly to the store.

Talk soon!

Rated 1 out of 5 stars

this shop has stopped doing bags anymore

this shop has stopped doing bags anymore

26 July 2026
Unprompted review
Too Good To Go logo

Reply from Too Good To Go

Hi Patricia, John here from Too Good To Go!

Thank you so much for bringing this to our attention! We truly appreciate you taking the time to let us know so we can review this store's listing and make sure our app stays up to date.

If you had a reservation for this store and were unable to pick up your Surprise Bag, please reach out directly to our Customer Support team through the Help Center in the app (under Profile > Help Center) or via our support page. 

Once you get in touch with your order details, our team will be more than happy to take a closer look and assist you right away.

Thank you again for your help in keeping our platform accurate, and have a wonderful day ahead!

Rated 5 out of 5 stars

Amazing offers

A friend recommended the app and I was a bit weary at first. But I gave it a go and was shocked at how generous the offerings were. We have tried a bakery, and Indian restaurant and a sushi takeaway. All have been above satisfactory. I really recommend the app and the offers.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Two Separate Orders

Lasf week, I was finally able to reserve a meal from Blood Brothers BBQ and about half an hour before leaving to pickup, I was notified they had nothing left. Still waiting on my refund.
I also ordered from Tiffs Treats even on the next day and was able to pick up both orders at the same time, flawlessly!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very easy app to understand and use

Very easy to understand and use the app. Lots of outlets available with a good range of produce available throughout the day. On the several occasions that I have used the app I have encountered no issues at all, and collection of items from the various outlets has been straightforward and quick.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Greggs Too Good To Go Bag

This was my first time buying a "Too good to go" bag. I played it safe and went to Greggs. I wasn't sure of what to expect (even after watching a couple of videos on Instagram). However, I was pleasantly surprised with what I was given: a chicken and bacon baguette, chicken goujons, 2 pork sausage rolls, a glazed doughnut and a piece of Tottenham cake! I will be purchasing again; I may try other stores! All the food was fresh and of good quality.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid the sandwich shop in Chorlton St bus station

2 out of 3 Stale Sandwiches and both of them were the same
Also the third sandwich was served cold and greasy

26 July 2026
Unprompted review
Too Good To Go logo

Reply from Too Good To Go

Hello,

Thank you for your feedback, and we deeply regret the unpleasant experience you had.

In order to help resolve the situation in the best possible way, we kindly ask that you contact our support team.

We appreciate your understanding and remain available for anything you may need.

Rated 1 out of 5 stars

I didn’t get the food

I didn’t get the food. 9:00pm Pizza Hut had no idea what I was talking about. Kept asking if I had the correct store, they did not have my order number even after I showed them my email receipt and the receipt from the app. I accepted the pickup in the app but it did not show in Pizza Huts system. Manager said I need to ask Too Good to Go for a refund. Majestic Theater was closed when I got there at 8:20pm during the pickup window. I was refunded for that. Overall terrible customer service and will never use this app again, do not recommend. Got scammed of my $4.99 from Pizza Hut and $4.99 from Majestic Theater in the same night.

25 July 2026
Unprompted review
Too Good To Go logo

Reply from Too Good To Go

thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered with both of your orders. We understand how frustrating it must have been to travel to the pickup locations only to be unable to collect your food.

We're sorry that the Pizza Hut location was unable to locate your order despite your confirmation and receipts, and that your overall experience left you feeling disappointed. We also apologize for the inconvenience caused by arriving at the second location during the pickup window only to find it closed.

If your Pizza Hut order has not yet been resolved, please contact our support team through the Help Centre in the app. Every request is reviewed by our team, and we'll investigate what happened and assist you accordingly.

We appreciate you bringing this to our attention and are sorry that your experience did not reflect the service we aim to provide.

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