App appears to be user friendly; however, the actual real-life experience was a total bust. I drove to the business to collect the order at 8:30 PM Sunday and discovered a locked building, lights off... See more
Company replied
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Review summary
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I've had several wonderful experiences, good qualities of fresh tasty food. But three times I have been disappointed... small quantities of cheap food. The worst was the $8 surprise meal from an India... See more
Company replied
I was a bit disappointed by the fact that half the items from my Harris Farm bag were on the Use By date and I had to throw three items away as they were already tasting off and fizzing slightly.... t... See more
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Disappointing value for money. I purchased a produce surprise bag from The Fresh Market, but the contents were worth only about $6- 8, despite me paying $10. It feels like the store used the platform... See more
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Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.6
Average
112K reviews
Asks customers to review
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Fantastic bag of goodies from Greggs
Fantastic bag of goodies from Greggs. Full to the brim, a nice selection of sandwiches, sausage rolls and doughnuts. Very happy with my purchase!
26 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I didn’t get the food
I didn’t get the food. 9:00pm Pizza Hut had no idea what I was talking about. Kept asking if I had the correct store, they did not have my order number even after I showed them my email receipt and the receipt from the app. I accepted the pickup in the app but it did not show in Pizza Huts system. Manager said I need to ask Too Good to Go for a refund. Majestic Theater was closed when I got there at 8:20pm during the pickup window. I was refunded for that. Overall terrible customer service and will never use this app again, do not recommend. Got scammed of my $4.99 from Pizza Hut and $4.99 from Majestic Theater in the same night.
25 July 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered with both of your orders. We understand how frustrating it must have been to travel to the pickup locations only to be unable to collect your food.
We're sorry that the Pizza Hut location was unable to locate your order despite your confirmation and receipts, and that your overall experience left you feeling disappointed. We also apologize for the inconvenience caused by arriving at the second location during the pickup window only to find it closed.
If your Pizza Hut order has not yet been resolved, please contact our support team through the Help Centre in the app. Every request is reviewed by our team, and we'll investigate what happened and assist you accordingly.
We appreciate you bringing this to our attention and are sorry that your experience did not reflect the service we aim to provide.
Easy to use and a great way to reduce…
Easy to use and a great way to reduce food waste
26 July 2026
Unprompted review
Not impressed
I went in on my schedule time to pick up my order and I knew it was going to be pasta. I waited in line and it was pretty busy but when it was my turn, they handed me a bag that was pretty heavy. When I got home and I looked at it, it was spaghetti, covered in Alfredo sauce. there was another small container with it when I opened it. It was cut up pieces of bread with some type of icing on it. It was hard as a rock. I actually had to throw it away. Don’t get me wrong on this restaurant, I have dined in there many many times and the food is wonderful but what they pass out and leftover stuff just is terrible. I will never go back again for something on this food app.
15 July 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your feedback. We're sorry to hear that your Surprise Bag did not meet your expectations, especially since you've had positive experiences dining at the restaurant before.
We understand your disappointment with both the selection and the quality of the items you received, particularly the bread, which you found inedible. While Surprise Bags contain surplus food that can vary from day to day, the items should still be suitable for consumption and provide a positive experience.
We appreciate you sharing these details, as feedback like yours helps us continue working with our partners to improve the quality and consistency of Surprise Bags.
Thank you for supporting our mission to reduce food waste, and we're sorry this experience left you disappointed.
Reply from Too Good To Go
thank you for your feedback. We're sorry to hear that your Surprise Bag was disappointing and that the food was cold and did not provide the value you expected.
We understand how frustrating it is when the quality and value of a Surprise Bag don't meet expectations. While the contents can vary depending on the available surplus, they should still provide the advertised value and a positive overall experience.
We appreciate you taking the time to share your experience. If you believe the bag did not meet the advertised value, please feel free to contact our support team through the Help Centre in the app so we can review your order.
I was a bit disappointed by the fact…
I was a bit disappointed by the fact that half the items from my Harris Farm bag were on the Use By date and I had to throw three items away as they were already tasting off and fizzing slightly.... there was a pizza which was best before July 22 (and it was July 26). I am happy to purchase and expect 1-2 days to eat the food, but not to buy food which is obviously unsafe to eat.
26 July 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your feedback. We're sorry to hear that you received products that you believe were no longer safe to consume. We understand how disappointing that must have been.
Items included in Surprise Bags may sometimes be close to or past their best before date if they are still safe to eat. However, products past their use by date, or food that shows signs of spoilage, should never be included. Based on your description, we completely understand why you chose not to consume those items.
Thank you for including your order reference (ONXZ4VGRXW63). Our team will be able to use this information to review the case. If you haven't already, please contact us through the Help Centre in the app so we can investigate this order further.
Your feedback is invaluable in helping us maintain food safety and quality standards with our partners.
So far, I'm not impressed.
I've only used this app a couple of times but so far, I am not impressed. The first time I just got a box of doughnuts, which was really disappointing, because I'm not crazy about doughnuts. I was hoping there would be a couple of bagels or possibly a sandwich. The second time I used this app it was to get pizza. 2 very thin slices of cold pizza. So far not very impressed. I will still use the app a few more times at different places.
25 July 2026
Unprompted review
Reply from Too Good To Go
Hello and thank you for your feedback!
We are sorry for this disappointment. If you are ever disappointed, please don't hesitate to write to us directly from your reservation receipt—this will allow us to help you as best as possible! We really appreciate that you want to make a difference with us and the anti-food waste community.
See you very soon for new successful saves!
Best regards,
The Too Good To Go team
First Time Customer
Even though I arrived early, and the app hadn't updated, the proprietor told me exactly what I needed to do -- even as someone who never used the service as a customer himself -- and when I got home, the app updated and everything went perfectly.
The haul was all still Best by, and I was given 5 muffins and a loaf of bread for CAD$6.99. The muffins were a bit rich, and the Kids White loaf was a bit salty, like baking soda, or baking powder which has baking soda and salt in it. I now understand why we have to put salt warnings on bread in Canada.
Warnings bedammed! My dietician told me that the voluntary sodium warnings exist just to let you know that there are better options available.
Cue me eating eating youghurt and berries for breakfast for a week..
And so there it is: Rich, sweet muffins and salty white bread. 4 Stars
25 July 2026
Unprompted review
Very good
Very good! The product was great, I bought pretzels 🥨 on “phillys pretzels factory “ they were fresh, and all my friends enjoyed them. However in my area there aren’t many stores that participate in tgtg all of them are far from my house , so I have to think twice to get the products.
25 July 2026
Unprompted review
like the idea of Too Good To Go
25 July 2026
Unprompted review
Always great selections and a great…
Always great selections and a great price!
26 July 2026
Unprompted review
Staff helpful & pleasant
Staff helpful & pleasant
Food very good and plenty of !
A nice experience with tasty quality different cuisine !
26 July 2026
Unprompted review
We look forward to new offers
We look forward to new offers as they are available. The value is great, plus we get to be food rescue heroes.
25 July 2026
Unprompted review
The description did not match what I…
The description did not match what I received. The description said a bakers dozen which is 13 and I received 9. They were very good but I believe you should change the description to 9 instead of a bakers dozen.
25 July 2026
Unprompted review
Reply from Too Good To Go
Hello Victor:
Thank you for your message.
I'm so sorry that the pack you received did not meet your expectations. I would like to review your case in more detail, so in situations like this, we always ask our users to contact us through the app's help center (open your app and tap on “Me,” then “Orders,” tap on your purchase, and then you can contact us by clicking on the “Need help?” button and selecting the contact topic related to your experience). That way, we can check what happened with the establishment and take action.
Best regards.
Reply from Too Good To Go
Hello:
Thank you for your message.
I'm sorry that the quality of the food you received did not meet your expectations. I would like to review your case in more detail, so in situations like this, we always ask our users to contact us through the app's help center (open your app and tap on “Me,” then “Orders,” tap on your purchase, and then you can contact us by clicking on the “Need help?” button and selecting the contact topic related to your experience). That way, we can check what happened with the establishment and take action.
Best regards.
I was no impressed eith clerk who…
I was no impressed eith clerk who helped me. He did not seem to care and only offered a couple options....definitely not what I thought I was expecting
24 July 2026
Unprompted review
Already uninstalled the app and not…
Already uninstalled the app and not going to order anything again in future. Got actually expired macaroons and some other stuff with it. Not worth saving $
25 July 2026
Unprompted review
Reply from Too Good To Go
Hello:
Thank you for contacting us.
I'm very sorry that the bag you received did not meet your expectations. I would like to review your case in more detail, so in situations like this, we always ask our users to contact us through the app's help center (open your app and tap on “Me,” then “Orders,” tap on your purchase, and then you can contact us by clicking on the “Need help?” button and selecting the contact topic related to your experience). That way, we can check what happened with the establishment and take action.
Regards.
Not saving planet at all
Surprise bag Costa four things in bag plain croissant, choc twist, dirty broken lemon tart that I won't risk and a Bakewell that I don't like. Bought having seen people in my regular store get them and they were given a choice, I wasn't. Each item wrapped in a separate bag then despite saying had own bag a paper carrier. Doesn't owe me anything but can't for life of me see how it's saving planet. By time factored in petrol to collect and gas or electric to reheat the stale pastries just a waste of time. Bloke said to me to stand to one side when showed app saying not fair on customers, like I was a beggar, only serving me in turn when bought large latte as well. Will likely go in bin though may get car out and go to homeless hand out and give it to them though really is too stale without reheating. Received a reply from company saying to go through the app instead, really couldn't be bothered but wanted to help others so tried. It's a bot and I had to start from scratch again but these bots don't understand my English, I'm English, so I gave up, admittedly didn't try very long, life's too short
26 July 2026
Unprompted review
Reply from Too Good To Go
Hello:
Thank you for your message.
I'm so sorry that the pack you received did not meet your expectations. I would like to review your case in more detail, so in situations like this, we always ask our users to contact us through the app's help center (open your app and tap on “Me,” then “Orders,” tap on your purchase, and then you can contact us by clicking on the “Need help?” button and selecting the contact topic related to your experience). That way, we can check what happened with the establishment and take action.
Best regards.
Really nice selection of foods
Really nice selection of foods. Top quality bakery shop pies, a really nice sliced loaf, egg mayo and sliced egg sub roll and two cream fingers made a great variety of goodies for the price paid.
25 July 2026
Unprompted review
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