App appears to be user friendly; however, the actual real-life experience was a total bust. I drove to the business to collect the order at 8:30 PM Sunday and discovered a locked building, lights off... See more
Company replied
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Review summary
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Reviews shaping this summary
I've had several wonderful experiences, good qualities of fresh tasty food. But three times I have been disappointed... small quantities of cheap food. The worst was the $8 surprise meal from an India... See more
Company replied
I was a bit disappointed by the fact that half the items from my Harris Farm bag were on the Use By date and I had to throw three items away as they were already tasting off and fizzing slightly.... t... See more
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Disappointing value for money. I purchased a produce surprise bag from The Fresh Market, but the contents were worth only about $6- 8, despite me paying $10. It feels like the store used the platform... See more
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Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.6
Average
112K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to book a collection
Easy to book a collection. Quality of product and excellent customer service at Lisarow store.
26 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The offer was £15 of items for £5; but this was not the case!
The offer was £15 of items for £5. I only received one smallish cake in the box which is priced at £8.90. Hence sadly feel misled by the advertising!
27 July 2026
Unprompted review
Reply from Too Good To Go
thank you for your feedback. We're sorry to hear that you were disappointed with your Surprise Bag and felt that it did not provide the advertised value.
We understand how frustrating it is when the contents don't match the value shown in the app. Surprise Bags should provide the advertised retail value based on the regular selling price of the included items.
If you believe your bag was significantly below the advertised value, please contact our support team through the Help Centre in the app so we can review your order in more detail.
Thank you for taking the time to share your experience.
Not what was advertised
If you are expecting a bag full of cooked meals this is NOT a the deal for you. All I received was a single drink. The drink was delicious, but not worth what I paid for the deal.
26 July 2026
Unprompted review
Reply from Too Good To Go
thank you for your feedback. We're sorry to hear that your Surprise Bag did not meet your expectations.
We understand how disappointing it must have been to receive only a single drink when you were expecting a more substantial selection. While the contents of a Surprise Bag can vary depending on the available surplus, they should still match the bag description and provide the advertised value.
Thank you for including your order reference (T20577YMY0DT1). If you haven't already, please contact our support team through the Help Centre in the app so we can review your order in more detail.
We appreciate you taking the time to share your experience, as it helps us continue improving with our partners.
I have not used 2goodtogo for a few…
I have not used 2goodtogo for a few months as the quality,variety and quantity had dipped massively. I should have stayed away. Received 2 pasties and a burnt croissant. Bear in mind these were items that were on their sell by date and had been sat in the heater all day, so expected more variety and more generally. The pasties tasted ok for something that had been heated to within an inch of it's life and the croissant was inedible. Atheist I gave it another go.
20 July 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your feedback. We're sorry to hear that your recent experience did not encourage you to return to the app.
We understand your disappointment with the variety, quantity, and quality of the items you received, particularly if some were no longer enjoyable to eat. While Surprise Bags contain surplus food from the end of the day, the items should still be suitable for consumption and provide good overall value.
We appreciate that you decided to give Too Good To Go another try, and we're sorry that this experience fell short of your expectations. Feedback like yours helps us continue working with our partners to improve the quality and consistency of Surprise Bags.
Thank you for supporting our mission to reduce food waste.
Amazing app
Amazing app. Love having affordable access to restaurants and bakeries in my area. What a great way to try a new place and prevent food waste.
25 July 2026
Unprompted review
Worth getting.
The surprise bags were fresh from the oven and tasted about as good as you could get. One was a cheese pizza and the other was cheesy bread sticks. I would recommend getting the surprise bags for a real treat.
25 July 2026
Unprompted review
Great food
Great food! The surprise contents were better than I expected. Have used the service twice in two days.
26 July 2026
Unprompted review
What a great cupcake 🧁 bakery
What a great cupcake 🧁 bakery! The staff is friendly and the cupcakes are delicious! Thank you!
23 July 2026
Unprompted review
Store was closed and hours wrong
App appears to be user friendly; however, the actual real-life experience was a total bust. I drove to the business to collect the order at 8:30 PM Sunday and discovered a locked building, lights off, and posted store ours indicated a 6:30 PM closing time. Wasted my gas and time and STILL seeing this same offer being posted daily with erroneous info. Why hasn’t this been rectified?
26 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are sorry to hear about your experience with the store being closed during your scheduled pickup time and the inconvenience caused by the inaccurate pickup hours. We work closely with our partners to ensure all store information and pickup windows on the app are accurate, and we regret that this fell short.
Please reach out to our support team through the Help Centre in the app so we can look into this issue and address the store's listed hours immediately. Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go.
Disappointing value for money
Disappointing value for money. I purchased a produce surprise bag from The Fresh Market, but the contents were worth only about $6- 8, despite me paying $10. It feels like the store used the platform to offload excess inventory at my expense rather than providing the promised value. Overall, this was a frustrating experience, and I do not feel I received a fair deal for my money.
24 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are sorry to hear about your experience with your produce Surprise Bag from The Fresh Market and that the contents did not meet the expected retail value. We work closely with our partners to ensure that all orders provide the promised value, and we regret that this fell short. Please reach out to our support team through the Help Centre in the app so we can look into this further for you. Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go.
The first time i used the app & im very…
The first time i used the app & im very happy that it was worth the savings. The customer service was extremely good the staff was so polite & very friendly when I came in to pick up my order. The quality was great the quantity was excellent & the taste was great. I would recommend it & would definitely do it again.
26 July 2026
Unprompted review
The box from Tim Hortons was not valued…
The box from Tim Hortons was not valued at $15.00 of product and the items were almost all the same
26 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are sorry to hear that your Tim Hortons order did not meet expectations regarding its overall value and variety. We work closely with our store partners to ensure that every Surprise Bag meets the expected retail value and offers a good experience, and we regret that this was not the case for you. Please reach out to our support team through the Help Centre in the app with your order details so we can look into this further. Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go
The donuts are fresh and so good.
27 July 2026
Unprompted review
Picking up my bag was very easy
Picking up my bag was very easy. The cashier was helpful and told me what to do. Showed the app, my payment, and she brought me the bag I ordered. Easy peasy!
26 July 2026
Unprompted review
Trying new cafes and restaurants without breaking the bank
I'm finding that the majority of items that I have picked up from various of stores have been great. It gives me a chance to try new restaurants or cafes while not spending a bundle.
I don't use the app often but when I do it really never disappoints.
16 July 2026
Unprompted review
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