Tonic Vault Ltd Reviews 

1,232
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and effectiveness of the products, noting they often exceed expectations and provide desired benefits. Many people also highlight the excellent service and fast delivery, appreciating the helpful staff and smooth process. Reviewers often find the products to be of consistent quality and readily available. However, some customers also noted issues with delivery times, experiencing delays and a lack of updates on their order status. A few other people also felt that product quality was inconsistent, with some receiving items that were not as described or had poor taste.

What people talk about most

Product

People report positive experiences with product, often highlighting the great quality and effectiveness of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick, swift, and fast... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as great, excellent, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of products and... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers reporting that delivery has... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!

Rated 4 out of 5 stars

Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.

Rated 4 out of 5 stars

Great product quick delivery maybe a freebie next time like some roaches,rizzlas or a lighter would make a five stars experience


Company details

  1. Health and Beauty Shop
  2. Cannabis store
  3. Health Food Store
  4. Herb Shop
  5. Vitamin and Supplements Store
  6. Wellness Center

Written by the company

With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,232)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shipment was returned to sender for no reason

Shipment was returned to sender without any attempts at delivery. Immediately contacted tonic vault and received an automatic reply saying to expect a reply within 1 hour (as it was during working hours) Monday-Saturday, but not had any reply yet still. It's a shame as tonic vault have been good in the past

26 November 2024
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Dear Katie,

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. It’s disappointing to hear about your experience, as providing reliable service is our top priority.

We understand how frustrating it can be when a shipment is returned unexpectedly. Please be assured that we are investigating this matter with our courier partner to understand what went wrong. Additionally, we are reviewing your case to ensure we resolve it as quickly as possible.

If you haven’t already, could you kindly share your order number with us over on our instagram page (tonicvaultuk) so we can prioritize your query? We’re committed to making this right and ensuring you receive the service you deserve.

Thank you for your past support, and we hope to regain your trust.

Kind regards,
Tonic Vault Customer Support Team

Rated 1 out of 5 stars

Couldn’t get passed the check out

Couldn’t get passed the check out , after reading the reviews I’m relieved I couldn’t tbh

22 November 2024
Unprompted review
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Dear KidsMa,

Thank you for your feedback, and we’re sorry to hear about the issues you experienced at checkout. We understand how frustrating it can be and appreciate you bringing this to our attention.

Our team is actively working to ensure a seamless shopping experience for all our customers. If you’re open to giving us another chance, we’d be happy to assist you directly in resolving any issues you encountered. Please feel free to reach out to us over on our instagram (tonicvaultuk), and we’ll do our best to help.

We hope to have the opportunity to change your impression in the future.

Kind regards,
Tonic Vault Customer Support Team

Rated 5 out of 5 stars

For me the top company been going here…

For me the top company been going here for many years me and my family and friends have fantastic prices top quality and their customer service is 2nd to then any problems sort it out immediately don’t get ignored by the customer service would recommend to all

12 November 2024
Unprompted review
Rated 1 out of 5 stars

1 star not due to tonic vault

1 star not due to tonic vault, due to Evri delivery. my order still hasn’t arrived. evri say they tried to deliver on the 31st but ‘couldn’t because i wasn’t at home’. this is completely untrue as i was working from home all day & did not go out. absolutely no attempt was made to deliver. i’m still waiting for my order.

29 October 2024
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 2 out of 5 stars

Inconsistent at best!

I’m giving more than 1 star as I have had some nice flower from Tonic Vault and shipping is generally very fast and safe.
Unfortunately it’s clear that they have issues with consistent quality of certain strains.
Be very careful buying products they have on offer. It’s generally because they low quality or there’s something wrong with them. I’ve had 3 different batches of Bruce banner. 1st and 2nd were good, the last one (surprisingly was on a great offer) was unrecognisable to the first 2. Just not great, it’s marketed as premium indoor was no where near a good greenhouse flower.
I also bought some tropical haze (premium indoor) that was a bag full of small scraggy buds and loads of twig, not even a good example of popcorn bud.
The purple haze looks and tastes great but gave me a really bad chest, questionable if it is as organic and pesticide free as they claim.
I complained and have been offered a discount code equal to that of their normal monthly offers (40%) I was told that it will stack with any current offer already applied to my cart. This of course did not work and now I have zero communication back from them.
In short, the products are ok but if you want quality and consistency you are best to shop elsewhere.
These guys try to make you think you are getting good value for top draw flower but it’s all a bit of a sham. Shame, now I generally buy from Hemphash or direct from small farms in the US.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

Just poor

The flower is average but the customer service is non existent and delivery is absolutely sh!t. They don’t despatch orders in same day and courier(Evri) is sh!t, long and careless.

15 October 2024
Unprompted review
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 5 out of 5 stars

Great quality and price

I've been buying from this site for almost a year now and I'm really pleased with the product. Excellent quality and there are regular deals saving quite a lot of money, I got 50% off my last order. The delivery was screwed up but that was the fault of the courier (Evri). I'll definitely be back for more.

30 September 2024
Rated 1 out of 5 stars

Amnesia haze I baught didn't taste…

Amnesia haze I baught didn't taste nothing like it the wedding cake tasted like soil tried

18 September 2024
Unprompted review
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 5 out of 5 stars

First time placing an order with Tonic…

First time placing an order with Tonic Vault, at first due to reading some of the poor reviews I was a little apprehensive.
My order arrived in 3 days and the only slight issue was to do with the tracking number, I contacted the customer service and they very quickly addressed this matter.
The product was perfect, A+ on the trimming and with no added shake, and as a bonus, I received extra weight and a free pack of rolling papers!
The product was Biscotti, cured perfectly and combined with reward points and a discount code, it ended up being one of the cheapest and best quality product I have ordered!
I will be using again and I highly recommend their service and products.

13 September 2024
Unprompted review
Rated 3 out of 5 stars

Thought I would try this company again…

Thought I would try this company again after a long time not buying off here. Turns out they are still awful In not replying to emails, states on the website if ordered before 2pm will be despatched same day..well that has not happened, really frustrating that I am getting no response!
Sort it out

13 September 2024
Unprompted review

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