Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!
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Review summary
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Reviews shaping this summary
Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.
Good flower ,good customer service,prompt delivery. Excellent.D
Great product quick delivery maybe a freebie next time like some roaches,rizzlas or a lighter would make a five stars experience
Company details
- Health and Beauty Shop
- Cannabis store
- Health Food Store
- Herb Shop
- Vitamin and Supplements Store
- Wellness Center
Written by the company
With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.
Contact info
United Kingdom
- enquiries@tonicvault.co.uk
- tonicvault.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically takes over 1 month to reply
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Terrible experience
Been a loyal customer for a while, last order never arrived, no response to emails or Web form. Not happy
16 January 2025
Unprompted review
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
All products are bland that I have…
All products are bland that I have tried not sure I'm happy with it at all
27 January 2025
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Very happy with my order I give them…
Very happy with my order I give them five stars.
2 January 2025
Unprompted review
Lovely will always remain loyal
Love it all tastes amazing every strain I’ve had so far, lovely and reliable with delivery and supporting when you email for support, Love it, helps me to stay off the THC variants and helps with mental health too FANTASTIC!
27 January 2025
Great service great product highly…
Great service great product highly recommend thanks
Best regards
James
21 January 2025
Unprompted review
Good quality and quickly delivery
Good quality and quickly delivery, look forward to my next order
6 January 2025
Great company
6 January 2025
whats has happened to this company.was…
whats has happened to this company.was brilliant until recently, they use to send your parcel out next day. now we have to wait for a week to come if not longer. they don,t answer emails either. i will change my star when it improves or the answer the emails
13 January 2025
Unprompted review
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
All I can say is wow
All I can say is wow
I am well impressed with what I’ve bought I will no longer be buying stuff that blows my head off I will just be buyin from tonic vault
New found member of tonic vault
Best regards
Marc Middleton
6 January 2025
Spot on product as always
Spot on product as always, best place for cbd, slight delay with Xmas but as to be expected, thanks tonic vault
9 January 2025
Unprompted review
Reply from Tonic Vault Ltd
Dear Michael,
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with our products and continue to choose us as your go-to place for CBD.
We appreciate your understanding regarding the slight delay over Christmas and are glad we could meet your expectations despite the busy period. Thank you for your support, and we look forward to serving you again soon!
Kind regards,
Tonic Vault Customer Support Team
Was delayed but still came :)
They shut over Christmas so order was delayed but came today so very happy. I’ve always ordered from Tonic Vault and have never let me down.
6 January 2025
Unprompted review
Reply from Tonic Vault Ltd
Dear Anon,
Thank you for your understanding and kind words! We’re so pleased to hear that your order arrived and that you’re happy with it. While our holiday closure may have caused a slight delay, we truly appreciate your patience and continued loyalty.
It’s wonderful to know that we’ve consistently met your expectations over the years. Your trust means the world to us, and we look forward to serving you again in the future.
Kind regards,
Tonic Vault Customer Support Team
Hi I ordered on the 30-12-2024 and I…
Hi I ordered on the 30-12-2024 and I have not yet received my order but have received an email today asking how was my order? I’m just wondering if you are assuming I would have received it by now? Can you please look into this for me either send me my order again or refund me please as £70 is a lot to just leave a forget about! Thank you.
5 January 2025
Unprompted review
Reply from Tonic Vault Ltd
Dear Jenn,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay with your order and for any confusion caused by the automated email. Your experience is important to us, and we completely understand your concerns.
Please rest assured that we are investigating the status of your order and will work to resolve this as quickly as possible. Could you kindly provide your order number via direct message pver on our instagram (tonicvaultuk) so we can prioritize your request? If your order has not yet been dispatched, we will arrange for a replacement or a refund right away.
Thank you for your patience and understanding, and we’re committed to making this right for you.
Kind regards,
Tonic Vault Customer Support Team
Great value 👏 all good
Great value 👏
But add long white for goods
Because of Christmas 🎄
Thank you for your help 🙏
All the best happy days
Chris
27 December 2024
Reply from Tonic Vault Ltd
Dear Christopher,
Thank you for your kind feedback! We’re delighted to hear you found great value in our products and appreciate your understanding about the slight delay during the holiday season.
It’s always our pleasure to assist, and we’re thrilled to know you’re satisfied with your experience. Wishing you all the best and many more happy days ahead!
Kind regards,
Tonic Vault Customer Support Team
Delayed Order (Worth the wait!)
Made an order from these guys on the 27th, paid delivery and heard nothing back - emailed them multiple times on enquiries..tonicvault.co.uk and the emails bounced back.
*** Update #1 - had the order confirmation sent through with a tracking number for DPD.
The email used by them has changed, this is their latest email address - info..tonicvault.co.uk
***Update #2: Package arrived today 8th (Worth the wait)…!
27 December 2024
Unprompted review
Reply from Tonic Vault Ltd
Dear James,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay and the communication issue. We completely understand how this situation may have been frustrating for you.
We’re glad to hear that your order confirmation and tracking details have now been received. Regarding the email issue, we appreciate you highlighting the outdated address, and we’ll ensure this is updated to prevent further confusion for our customers.
Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a smoother experience in the future.
Kind regards,
Tonic Vault Customer Support Team
Hasn’t turned up yet and no reply’s…
Hasn’t turned up yet and no reply’s from company will update my star rating once I get atleast an answer or update ordered the 30th it’s the 3rd today nothing yet
Just ha dpd update with tracking number will update my star rating when it comes
30 December 2024
Unprompted review
Reply from Tonic Vault Ltd
Dear Louis,
Thank you for your feedback, and we sincerely apologize for the delay in receiving your order and our communication. We understand how frustrating this must have been and truly appreciate your patience.
It’s great to hear that you’ve now received a DPD tracking update. If you have any further questions or concerns, please feel free to reach out to us directly via Instagram at @tonicvaultuk, and we’ll be happy to assist you promptly.
Thank you for your understanding, and we hope to restore your confidence in us.
Kind regards,
Tonic Vault Customer Support Team
I have not received my order...I paid…
I have not received my order...I paid for next day delivery...tried contacting tonic vault with no luck...am waiting until the 3rd January and if I've not received anything I will call my bank and start a fraud claim... disappeared to say the least
27 December 2024
Reply from Tonic Vault Ltd
Dear Tom,
Thank you for bringing this to our attention. We deeply apologize for the delay and any frustration this has caused. We understand how disappointing it is to not receive an order on time, especially when next-day delivery is expected.
Our team is currently experiencing a high volume of inquiries, but we are working diligently to respond to everyone as quickly as possible. To help us resolve this issue for you, could you please provide your order number by direct message over on our instagram (tonicvaultuk) so we can investigate and ensure your order is prioritized?
We assure you this is not typical of our service, and we are committed to making this right. Please bear with us while we sort this out.
Kind regards,
Tonic Vault Customer Support Team
First time ordering from here
First time ordering from here, lemon skunk and special sauce, happy with purchase, packaging well sealed also enjoying the bud 😃
17 December 2024
Unprompted review
Reply from Tonic Vault Ltd
Dear Joanna,
Thank you for your wonderful feedback and for choosing Tonic Vault for your first order! We’re delighted to hear that you’re happy with your purchase and enjoying the Lemon Skunk and Special Sauce. Ensuring secure packaging and high-quality products is always our priority, so it’s great to know we’ve met your expectations.
We look forward to serving you again soon! If you ever have any questions or need assistance, feel free to reach out to us.
Kind regards,
Tonic Vault Customer Support Team
Reply from Tonic Vault Ltd
Dear Mateusz,
Thank you for your kind review! We’re so pleased to hear that you found our service perfect. Providing a seamless experience for our customers is what we strive for every day.
We truly appreciate your support and look forward to serving you again. If there’s anything we can do for you in the future, please don’t hesitate to reach out.
Kind regards,
Tonic Vault Customer Support Team
Haven't got a bad thing to say about…
Haven't got a bad thing to say about T.V got it on time and the buds were 1st class will keep buying from tonic vault
28 November 2024
Reply from Tonic Vault Ltd
Dear Alan,
Thank you for your kind words and glowing review! We’re thrilled to hear that your order arrived on time and that you were impressed with the quality of our products. Providing first-class service and premium products is always our goal, and it’s great to know we’ve met your expectations.
We truly appreciate your loyalty and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out.
Kind regards,
Tonic Vault Customer Support Team
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