We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more
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Review summary
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Reviews shaping this summary
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
Company replied
The most incredible agent, Miss Morgan went above and beyond to help me and to say she took care of me and solve the issue with the sippy cups would be an understatement. Highly recommend not only bec... See more
Company replied
I spoke with Tayla And Izzy. They responded very quickly and was very understanding to my situation but due to my product in question not being stocked at their facility they could not provide me w... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.7
Excellent
906 reviews
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The most incredible agent
The most incredible agent, Miss Morgan went above and beyond to help me and to say she took care of me and solve the issue with the sippy cups would be an understatement. Highly recommend not only because of the design and quality of Tomme Tippe products but also because the team will always take care of you the most professional and kind way possible! 11/10
15 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Rita,
Thank you for taking the time to leave some feedback on your experience!
We are thrilled to hear that you received excellent service and you are satisfied with the level of service provided to you, we are pleased our team resolved your query swiftly. We really appreciate your feedback and we are always happy to help and support, we hope you continue to love these products as much as we do!
Wishing you all the best,
Tommee Tippee
TommeeTippeeNorthAmerica is AMAZING
TommeeTippeeNorthAmerica is AMAZING
19 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Kellie,
Thank you so much for taking the time to leave your review.
We are so glad that you have had such a positive experience with us.
Wishing you all the best.
Tommee Tippee
Jo delivered outstanding customer…
Jo delivered outstanding customer service—friendly, attentive, and genuinely helpful from start to finish. They listened carefully, resolved my issue quickly, and made the entire experience smooth and stress-free. Truly a pleasure to work with. Highly recommend
19 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Prachi,
Thank you for your feedback. We are delighted to hear that Jo delivered outstanding customer service and was friendly and attentive. We are glad that she was able to resolve your issue quickly for you.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee North America
Hello,
Thank you for taking the time to leave your feedback.
We're always delighted to hear that our Parent Care Specialists were able to provide you with a great level of support.
If we can ever be of further help please do not hesitate to reach out to us.
Warmest Regards,
Tommee Tippee
Customer Service was great
Customer Service was great. Florence was able to resolve my issue quickly as a parent of two toddlers resolving these issues quick and easy was very helpful. Highly recommend their brand!
17 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Dexter,
Thank you for taking the time to leave a review of your experience with Florence.
We are so happy to hear she was able to get everything resolved for you quickly and we hope your little ones like their new cups!
Best wishes,
Tommee Tippee
Amazing customer service
I made a chat request and met with Johnathan. I have never met someone so amazing as I did tonight. Having a complete stranger actually care how you are doing during a difficult time is rare these days. Thank you for trying to help find a pacifier for my son!
17 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Amanda,
Thank you for taking the time to leave a review today.
We understand how important it is for little ones to have a pacifier that enjoy so we do apologize to hear you have been having a difficult time while trying to find the right one.
Although thank you for the kind words towards Jonathan we are glad to hear he was there to provide support during those difficult times.
If you ever need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Replacement cup for broken straw
Nicholas and Morgan were great to work with. They will be sending a new cup after a straw broke due to normal toddler use. This is much appreciated. I’d give 5 stars if the broken part could just be replaced (I’d pay for it!), as this is better for the environment.
16 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Kirsty,
Thank you for sharing your experience and feedback with us!
We are so pleased to hear that you are satisfied with the level of service you received, we are also glad to hear that your query was resolved swiftly with a replacement on the way.
We are saddened to hear that your review dropped a star due to the lack of spare parts we have available for our Cups, we certainly understand how inconvenient this may be. We are happy to pass your feedback along to the relevant team as this helps us improve for the future!
Thank you for sharing, wishing you all the best,
Tommee Tippee
Great customer service
Chatted with both Morgan and Izzy they were both professional and helpful. Izzy was the second person I spoke with and she helped resolve my issue. I am very satisfied. I love your products and will continue to purchase them.
16 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Don,
Thank you for taking the time to share your experience.
We are thrilled to hear that you were supported with your query and this was resolved swiftly by our customer service team. We are glad to hear that you received the best customer service and that you are satisfied with the service you received. We are so happy to hear you found us to be helpful and we hope you continue to love our products as much as we do!
Kind Regards,
Tommee Tippee
“I had a great experience with Tommee…
“I had a great experience with Tommee Tippee’s customer service. The representative was kind, patient, and genuinely helpful in resolving my issue. As a parent, it really means a lot to receive such understanding and efficient support. Thank you for making the process smooth and stress-free!”
15 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Georgia,
Thank you for taking the time to leave a review today.
We’re really pleased to hear you had a great experience with our customer service team and that they were able to support you in a helpful and understanding way.
We are always hear to help so you can enjoy those special moments with you little ones!
Best Regards,
Tommee Tippee
Excellent customer service
Excellent customer service. I had an issue with a straw and when it couldn’t be replaced, the company sent me brand new cups! Extremely accommodating and really stand by their product!
15 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Laura.
Thank you for taking the time to leave a review today.
We’re sorry to hear about the issue you experienced. We know how important routine is for little ones, so it’s never ideal when something stops working. That said, we’re really pleased to hear our team was able to resolve this quickly and get a replacement to you without much delay.
Please do not wait to reach out if you ever need anything else.
Warm Regards,
Tommee Tippee
Customer service was fast ..efficient &…
Customer service was fast ..efficient & easy .. Spoke with Anna
9 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Jayda,
Thank you for taking the time to leave a review today.
It is great to hear that Anna was able to resolve your issue so quickly.
If you ever need anything else we shall be here to help so do not wait to reach out.
Best Wishes,
Tommee Tippee
I was able to order the parts I needed…
I was able to order the parts I needed except for 1 and they promptly told me they was out of stock for the time being. They were very helpful
1 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Haley,
Thank you for leaving your lovely review it is much appreciated.
We are glad to have been able to provide you with some spare parts and are sorry that one was out of stock please be rest assured that stock is frequently updated and to continue getting in touch with anything you may need.
We will do our very best to assist you.
Best wishes
Tommee Tippee
Gayla & Jo were a huge help for me…
Gayla & Jo were a huge help for me today! Great customer service.
1 December 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Danielle,
Thank you for leaving a review of your experience with Tayla and Jo.
We are very happy to hear they were a massive help and able to offer you some Bottles.
Best wishes,
Tommee Tippee
Contacting customer service regarding a product defect
Contacting customer service regarding a product defect was easy to do. Izzy listened very patiently and was able to connect with me via email to obtain more details while staying on the phone. She was able to help resolve the issue and provide suitable alternatives for replacement. I am very pleased with the experience!
26 November 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Irene,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that Izzy listened patiently and was able to resolve the issue for you quickly and efficiently. We will pass along your feedback to Izzy.
Kind regards,
Tommee Tippee
Im a first time mom this brand made…
Im a first time mom this brand made pumping so much more easy for me to handle and I got spare parts I need for free I highly recommend this brand
26 November 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Kaleigh,
Thank you so much for your feedback!
It's lovely to hear that we have been able to help with your pumping journey and that we were able to assist in getting some spare parts to you.
Please let us know anytime if we can be of any further help.
Best Wishes,
Tommee Tippee
My bottles had some unusual damage…
My bottles had some unusual damage after a short period of using them, and TT had me send some pics and is mailing new ones! All under 24 hrs. Thanks!
24 November 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Jordan,
Thank you for taking the time to leave a positive review.
We are so pleased to hear our specialists were able to help and get you some new Bottles that you can feel confident in using.
Best wishes,
Tommee Tippee
Great communication and very nice
Great communication and very nice! love all the products. ive used everything from birth to now 18 months
17 November 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Catey,
Thank you for your feedback. We are delighted to hear you you received great communication from our service.
We are glad to hear that you love all our products. We design our products to be as parent friendly as possible.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Anna is an awesome agent!
I was helped by Anna. They were very helpful and kind. I appreciate their kindness and quickness in getting back to me to help resolve my query. Thank you, Anna! You rock!
7 November 2025
Unprompted review
Reply from Tommee Tippee North America
Hi,
It is so lovely to hear Anna made your experience with us awesome! It was a pleasure to assist you.
Thank you for providing your feedback
-Tommee Tippee
Free pump parts
I spoke with Izzy to receive the correct pump parts I was searching for. She helped tremendously! Thank you!
29 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Sonya,
We are happy to hear you have had a positive experience with us, thanks to the lovely Izzy. Thank you for taking the time to provide us with your feedback!
-Tommee Tippee
Jo was absolutely amazing constantly…
Jo was absolutely amazing constantly keeping me updated with my order and supplies information letting me know some parts are out of stock but I’d still be able to get them when they come in! Absolutely love the company and products 🩷
29 October 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Emily,
Thank you for taking the time to leave a review today.
We are delighted to hear Jo was able to provide such a postive experience and that you are enjoying your products.
If you ever need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
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