I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... See more
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Review summary
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The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
Company replied
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more
Company replied
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. T... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
934 reviews
No history of asking for reviews
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I had asked about replacement valves…
I had asked about replacement valves for the Sportee cups as mine were starting to leak. These aren't sold online, but I wish they were! It took quite a bit of back and forth with the online chat service team to find out that they don't ship replacement valves to where I live in the US, which I think could have been identified earlier in the communications. Overall their solution was to send me a couple new cups which was just fine and very appreciated - definitely over the top. My recommendation for improvement would be: selling replacement valves online for the sportee cups (I would more than gladly buy them!) so we can maximize use of the cups and reduce waste, and if possible, consider expediting communications with the service team. I know it was on my end too because I was working and couldn't respond right away each time but there were some large gaps in response time.
13 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Steph,
Thank you for taking the time to leave some feedback on your experience.
We are so glad to hear that you received excellent customer service from our Parentcare team and that you appreciate the outcome of some replacement cups on their way to you. We hope you continue to love these cups as much as we do!
We really appreciate the time you have taken to share your feedback and ideas as it helps us improve as a brand, and we are happy to pass this feedback along to our team. We understand how important replacement valves are, and we will take this into consideration for the future to reduce waste.
Wishing you all the best,
Tommee Tippee
Was so kind in their response email
Was so kind in their response email. Sent me samples to try (waiting but so excited!) they were very quick in response as well. I appreciate your response Florence! This is the kind of company I would like to support, engaging positively and efficiently with their customers!
11 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Marissa,
Thank you for taking time to leave your review.
It's always fantastic to hear one of our Parent-Care Specialists was able to provide you with quick and empathetic service.
We will be sure to pass along your kind words to Florence.
Please do not hesitate to get in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Nicholas G went above and beyond to…
Nicholas G went above and beyond to help me resolve my issue. Thank you so much!
12 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Yukari,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists go that extra mile to provide the level of care we strive for.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Helped me out when I had an issue with… Night time soothers
Helped me out when I had an issue with products offering me replacements, which as a first time mom I super appreciate, as baby items are not cheap. Thank you jo Beverly and Nicolas
11 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Summer,
Thank you for taking the time to leave a review today.
We do apologise to hear you had an issue with the soother although it is great to hear the team were able to come together to provide a positive outcome.
Should you need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
I had a really great experience with Tomme and Tipee’s customer service
I had a really great experience with Tommee Tippee’s customer service. Sam and Izzy were both incredibly kind, helpful, and quick to respond. They made the process easy and were very supportive. Thank you so much for the excellent service!
7 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Akshaya,
Thank you for taking time to leave your review.
We're always delighted to hear when a Parent or Carer comes away with such a great impression of the service our Parent-Care Specialists provide.
We will make sure to pass along your kind words to both Sam and Izzy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Amazing customer service!!
Amazing customer service!!! We have several tommee tippee products and really like them. Our customer service agent went above and beyond to help remedy our issue!!!
6 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Tiffany,
Thank you so much for the amazing 5 star about the service that you recieved from us.
We are so happy to hear that the person that you spoke to was able to remedy your issue for you.
If you need anything else, we are always here if you need it.
Kindest Regards.
Tommee Tippee.
Wonderful customer service!
Wonderful customer service!! Jonathan was especially kind and helpful. We have loved the TT company for over 45 years now!💕
4 February 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Jodie,
Thank you truly for your feedback; it is greatly appreciated. We are delighted to hear that Jonathan was especially kind and helpful and that you have loved Tommee Tippee products for over 45 years.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
The Parent-Care team
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It took a little to figure out the chat feature (do I stay on the open tab until they answer or do I close out and wait… I wasn’t sure) but the emails back made the process a lot less difficult. Overall, I had a good experience with the Tommee Tippee/Parent-Care team!
30 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Gabriela,
Thank you for your lovely review.
We are delighted to hear how satisfied you are of the service provided by our Parentcare Specialists, we are pleased to hear that your query was resolved swiftly and smoothly without further issues. We are sorry to hear that you found the chat a little difficult, we offer a range of services for you to contact us, including phone, emails and social.
https://www.tommeetippee.com/en-us/contact-us
We are thrilled to hear that you had a good experience with our team!
Wishing you all the best,
Tommee Tippee
Asked for some information, got carried the whole way
I lost my child's sippy cup valve, likely in a parking lot, and was sad about it. I tried looking for a replacement to buy but couldn't find any, so I tried asking if they had any for me to purchase. They were nice enough to send me a completely new bottle instead. I'm still bummed that I lost that valve, but my child will at least have a new bottle to love.
30 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Sophia,
Thank you for your feedback. We are delighted to hear that our Parentcare Specialists were able to send you out a replacement sippy cup, after you lost your valve.
We may look into providing the valves as a spare part in the future.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Great customer service
Morgan and Jonathan were great helping answer my questions.
29 January 2026
Unprompted review
Reply from Tommee Tippee North America
HI Kate,
Thank you for taking the time to leave a positive review of your experience with Morgan and Jonathan.
We are very happy to hear they could answer all of your questions.
Best wishes,
Tommee Tippee
Clear feedback
26 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi,
Thank you for taking the time to leave a positive review.
We are very pleased to hear you received clear feedback and are satisfied with the experience.
Best wishes,
Tommee Tippee
Lanre was very helpful
Lanre was very helpful. They sent a replacement cup bc the valve I needed wasn’t in stock
27 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi TiKayla,
Thank you for taking time to leave your review.
We're always happy to hear when our Parent Care Specialists go the extra mile to provide the level of service we strive for.
We will be sure to pass along your kind words to Lanre.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Jo and Kai made me feel taken care of…
Jo and Kai made me feel taken care of for my support request. Very well done! Recommended company for its values.
27 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Mansi,
Thank you for taking the time to leave a positive review of your experience with Jo and Kai.
We are happy to hear they took care with your query and offered great support.
Best wishes,
Tommee Tippee
Love Nicholas G she helped me out and I…
Love Nicholas G she helped me out and I love her customer service
26 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Stephanie,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent Care Specialists were able to provide you with the level of service we strive for.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact if you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
Valve Replacement
One of the valves for our cup was ruined and since they did not have replacements for the specific cup they sent us a replacement cup. Lanre was very professional and helpful.
25 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Danielle,
Thank you for taking the time to leave your review.
We're always delighted to hear that our Parent Care Specialists go the extra mile to help you resolve an issue and provide the level of care we strive for.
We will be sure to pass on your thanks to Lanre.
Please do no hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
We’ve been using the tommee tippee…
We’ve been using the tommee tippee soothers for the last 2.5 years now and recently due to a change in the way they are manufactured we’ve had some issues with them. Since contacting customer support they’ve fixed the problem and assisted us with new soothers!
24 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Courtney,
Thank you for taking time to leave your review of our Soothers.
We're always happy to hear that our Parent Care Specialists were able to get this issue resolved for you promptly and send you out some new soothers for your little one to enjoy.
Please do not hesitate to get back in contact should you ever need any further assistance.
Warmest Wishes,
Tommee Tippee
The website doesn't work
The website doesn't work. There is nowhere for you to even add things to your cart
23 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Kaitlan,
Thank you for sharing your feedback.
We are very sorry to hear that our website is not working and we would like to support you with this.
As we are UK based, we do not have a ordering system available for our US customers yet as we have a small warehouse with limited stock. However, our website will refer you to our trusted retailers in the US where you can purchase our products. We really appreciate the feedback and we aim to grow as a brand for the future.
If you need any assistance with this, please reach out to us via the link below.
https://www.tommeetippee.com/en-us/contact-us
All the best,
Tommee Tippee
Thank you
I was having issues with my multi warm bottle warmer and was advised through the chat feature to return it to Amazon after the troubleshooting didn’t work. Debbie from Parent Care contacted me to make sure I had the issue resolved. I truly appreciated her following up as warm milk is crucial for caring for my babies. From customer service following up when I did the thing with the bottle warm.
22 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Brooke,
Thank you for sharing your feedback with us.
We are pleased to hear that our Parentcare Specialists were happy to support you with your query and ensure that this is resolved so you can get back to your little one. We understand how important this is for caring for your little ones and we are delighted to hear that you are satisfied with the service provided.
If you need any further assistance, please do not hesitate to get in touch as we are happy to help!
https://www.tommeetippee.com/en-us/contact-us
Wishing you all the best,
Tommee Tippee
Helpful chat representative
Customer service representative via chat and email, responded quickly, was very helpful and friendly, and ended our correspondence with a link to click on and receive exclusive deals and offers! I couldn't have asked for a better experience!
22 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi there,
Thank you for taking the time to leave some feedback on your experience.
We are delighted to hear that you are thrilled with the service provided to you, we are so happy to hear that you found our service to be quick, helpful and friendly! We are pleased that you are satisfied with your experience with us and we hope you continue to love our products as much as we do.
Warm Wishes,
Tommee Tippee
Above and beyond!!!
I am beyond satisfied and grateful for the care and support I’ve received from Tommee Tippee representatives! I had an issue with my wearable pump and when I called I spoke with someone from the parent-care center (Izzy) and not only did she follow up with me through email after the call, but she made sure I got another pump hassle free! She was caring, attentive, patient and very friendly! I’ve never experienced a representative so helpful! As a mom of a nb who’s barely a month old, it was imperative that I get a new pump asap, and that’s exactly what happened! Izzy went above and beyond to get what I needed! I cannot express how thankful and grateful I am to have had such a supportive and caring representative! Thank you Tommee Tippee! I will recommend this product to every new mother I come across!!!
16 January 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Cece,
Thank you for sharing this lovely feedback!
We are thrilled to hear how satisfied you are from the support of our Parentcare Specialists, we are so happy to hear that your query was resolved swiftly, efficiently and hassle-free. We are delighted to hear how you found our team to be caring and supportive throughout the experience, we are always here to support you.
We are pleased you have received the best support and we hope you continue to love our products as much as we do!
You've got this, we've got you.
Tommee Tippee
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