I've had some issues with bottle parts wearing out sooner than I thought they should. The team, specifically Nicholas, Sophie and Izzy, were very helpful and got my problem taken care of with great co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
Company replied
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more
Company replied
The most incredible agent, Miss Morgan went above and beyond to help me and to say she took care of me and solve the issue with the sippy cups would be an understatement. Highly recommend not only bec... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
956 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Kindness. Empathy Respect
When I called. I was heard and I felt the kindness in his voice., knowing that there are people that. Are willing to show empathy and understanding , it gave me ease and comfort
He was able to go above and help with my needs and took away. Some of the stress. We are experiencing. Wow. I even teared up when he said. Yes. I can . He was amazing. He should be teaching customer service. Classes. And he deserves a raise. From the moment he answered till we hung up I was impressed
Thank you to moon and back
Dimitris
Jeanna. Hyte
2 June 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Jeanna,
Thank you for taking your time to leave your review.
It's always wonderful to hear that our Parent-Care Specialists can not only help you with your issue but help resolve it with empathy and understanding, to deliver the kind of service we strive for.
We will be sure Diego hears of your exceptionally kind words.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Extremely quick response and replaced…
Extremely quick response and replaced parts that were missing from the bottle I bought.
1 June 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Alyssa,
Thank you for taking the time to leave a review today.
We do apologize to hear your bottle was missing some parts, however it is great to hear the team were able to promptly resolve this matter at hand for you.
If you need any other support please do not wait to reach out!
Best Wishes,
Tommee Tippee
I have had the best experience with customer service!
I have had the best experience with Tommee Tippee! I used the bottles for my daughter for a long time, she was obsessed and so excited each time she saw the bottle. I am so excited to use the same bottles for my new baby🩵 I wanted a specific kind and couldn’t find them so I reached out and they made it happen. Thank you so much!
31 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Lisa,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care specialists were able to be of help of getting that bottle out to you for you and you're little one.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Quick easy and straightforward.
31 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Ken,
Thank you for taking the time to leave some feedback.
We're overjoyed to hear that you found your experience to be easy and straightforward and we hope you love our products as much as we do! We could not be happier to hear that you received quick service from our team.
Wishing you all the best,
Tommee Tippee
Anna was very kind and extremely helpful
Izzy was very kind and extremely helpful
26 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Angel,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that our Parent Care Specialists were both very kind, and extremely helpful.
We will be sure to pass your feedback on to Anna & Izzy.
Kind regards,
Tommee Tippee
I had a damaged valve and Lanre and the…
I had a damaged valve and Lanre and the others I spoke with were very helpful in getting a replacement shipped quickly. Very prompt and professional.
26 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Jonathan,
Thank you for your feedback. We are delighted that our Parent Care Specialists were able to assist you in getting replacements sent out.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Great customer service !
I received a tommee tippee newborn set for the advanced anti colic bottle. Unfortunately I reached out because I looked everywhere and could not find a 0 flow extra slow flow teat and wanted to see if the company themselves had anything in stock. Unfortunately the company did not but God blessed me with Florence whom was the customer service live agent that was so kind to send offer to send out a new set of bottles ( different bottle they sell with the same anti colic plus natural type teat). I couldn’t be anymore thankful for that. Although I am skeptical to try the new bottle I have faith everything will continue to work out. Other than that , from all the bottles I’ve tried ( exclusively breastfeeding mom who uses bottles when dad wants to feed baby breastmilk ) this was so far the best bottle we’ve tried ( advanced anti colic ) my baby didn’t push the teat out, didn’t have any reflux symptoms like the issues I’ve been having with other bottles ; ( BESIDES the flow 1 being too fast causing baby to leak milk and not having the 0 anywhere in stock but again great customer service with an eagerness to a solution to your issues. ) thank you Florence !! And I look forward to this new bottle set with the correct nipple flow needed.
25 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi there,
Thank you for taking the time to leave some lovely feedback!
We're delighted to hear that you have received excellent service from our Parentcare Specialists and that you have felt supported, we could not be happier to hear this. We understand how important it is at this age for your little ones to latch and comfortably feed, we're overjoyed that your little one has taken to our Advanced Anti-Colic Bottles well and you have seen a difference with their reflux. We really appreciate your feedback and we hope you continue to love these as much as we do!
With some Natural Start Bottles on the way, we wish you and your little one all the best and should you need any further assistance, please do not hesitate to reach out to us as we are happy to help.
Warm Wishes,
Tommee Tippee
tommee tippee is an amazing company and…
tommee tippee is an amazing company and would recommend to any of my friends and family
22 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Hailey,
Thank you for taking the time to leave some feedback.
We're delighted to hear how satisfied you are with the service provided by our Parentcare Specialists, and we are thrilled to hear how amazing your experience has been. We're overjoyed to hear your query has been resolved swiftly, and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
and made everything super easy
and made everything super easy. Thank you, Kelly, for the great service!
19 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Payton,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists were able to make everything so easy for you and leave such a good impression.
We will be sure to pass along your kind words to Kelly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Friendly and helpful!!
14 May 2026
Unprompted review
Reply from Tommee Tippee North America
Thank you so much 😊 We really appreciate your kind feedback and are so pleased to hear that you found the service friendly and helpful.
Tommee Tippee®
Contacted customer service and Kelly…
Contacted customer service and Kelly answered quick really responsive and helpful Love it.
13 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Lizette,
Thank you for taking the time to leave a review today.
We love to hear that you were assisted and had your issue resolved so quickly by Kelly!
If you ever need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Tommee Tippee has the best bottles and now customer service!
I have trusted Tommee Tippee for all my babies. Especially the anti colic bottles. My 3rd baby unfortunately has reflux and colic, this was the only bottle that he would take. My puppy ate the venting tubes from 3 of the bottles! I didn't want to buy brand new ones just for 1 piece. Contacted them but they don't sell just that piece. Jo and Nicholas are sending replacements instead to accommodate! Love the customer service! I will be recommending to everyone. :) thank you for the amazing customer service
10 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Mayra,
Thank you so much for your amazing 5 star Trustpilot Review.
We are so pleased to hear that you are happy with how Nick and Jo dealt with your query.
We were more than happy to send you out the replacements to continue your feeding journey as we do not currently sell these on their own at this present time.
We hope your 3rd baby enjoys the new bottles and wish you all the best.
Kind Regards.
Tommee Tippee.
Replacement cup
I work at a daycare and we use the Sportee cups and one of the valves melted in the dishwasher but I couldn’t buy a replacement cup and just needed a replacement valve but unfortunately they didn’t have any in stock but Nicholas G. helped me out and sent me a replacement cup! He was very helpful!
11 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Cheree,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists are able to help resolve an issue for you and leave you with such a good impression.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
I spoke with Kelly and I’m just waiting…
I spoke with Kelly and I’m just waiting for my package
6 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Donna,
Thank you so much for the lovely 5 star Trustpilot review.
We are so glad to hear that kelly was able to help you and send you something.
We reallly appreciate your feed and we will tell Kelly about your feed back.
All the best
Tommee Tippee
Replacement Cup
I contacted Tommee Tippee to purchase a replacement valve for my daughter’s sippy cup. They don’t sell just the valves, so they are sending me a replacement cup instead! I spoke with Kelly, super impressed with the customer service!
6 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Shaelyn,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get you that replacement out for your little one and leave such a great impression.
We will be sure to pass along your kind words to Kelly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
I reached out to tommee tippee for a…
I reached out to tommee tippee for a “care package” for my 16MO, she is so obsessed with their glow in the dark pacifiers and she has to have 3 every night to sleep with. I have spent so much on these paci’s and they gave us some for free! We love them, and will continue to keep purchasing from them as long as she is taking paci’s ❣️.
4 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Meghan.
Thank you for taking the time to leave your feedback.
We are so happy to hear how much your little ones loves the Glow in the dark pacifiers and our Parent care specialists have been able to send you out some more.
We truly value your custom.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
We had a part eaten by the puppy on a…
We had a part eaten by the puppy on a new cup and even tho replacement parts aren’t available they sent me a new cup.
27 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Chelsea,
Thank you so much for taking the time to leave this lovely review.
We are always so happy to hear that we have been able to help and make your day better.
We hope this new cup finds you well.
Best wishes,
Tommee Tippee
My experience was great
My experience was great. They were quick to answer. Had good help and communication with Andy and Nicholas.
27 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Jessica,
Thank you for taking the time to leave some feedback.
We're thrilled to see that you have rated us 5 stars and we are delighted to hear how satisfied you are with the service provided by our Parentcare Specialists. We're glad to hear your query was resolved efficiently and that you found this to be good communication and an overall great experience!
We hope you continue to love our products as much as we do!
Kind Regards,
Tommee Tippee
Customer Service
Tayla, Debbie, and Jo were the most thoughtful and kindest workers I have met virtually. They were fast responding and even gave congratulations on my bundle of life, they need a raise!!!!
27 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Sa'Brae,
Thank you for taking the time to leave a review.
We're pleased to hear that your query was resolved swiftly and that you are content with the service our Parentcare Specialists have provided. We're overjoyed to hear that you have found us to be thoughtful and kind in supporting you and your little one. We could not be happier to hear how satisfied you are and we hope you continue to love our products.
Wishing you all the best,
Tommee Tippee
Hoods for bottles
I requested some hoods for my bottles that I had lost. Within a short amount of time, Beverley got my information, ordered the hoods from the warehouse and is going to ship them to my home. Beverley took care of me quickly and courteously. I will definitely recommend Tommie Tippee! Thank you!
27 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Leanne.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Beverley was able to resolve your issue quickly and in a courteous manner.
We will certainly be passing your kind words on.
It is wonderful to hear that you would recommend our products.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
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