I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... See more
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Review summary
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The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
Company replied
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more
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Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. T... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
934 reviews
No history of asking for reviews
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I had went to purchase new cups in…
I had went to purchase new cups in store. I noticed they had changed colors (pastel). While I think the new cups are cute and im sure the company agrees. My autistic son does not. He has a specific bright green cup that he will only use. I had searched online, and found no answers to our problems. I reached out to their customer support team. --- here comes the 5 star rating!--- the employee ms Izzy, was phenomenal. Not only dis she empathize she had took the time put in the work and found a solution. She had pride about her job and was happy to help. See this gracious lady was able to send me some new cups. The exact kind my child needs. I pray the employer recognizes what an asset Izzy was to not just my family but to their company! Im forever grateful for supporting a cup company that supports a family with a child who has a disability 🫶
19 May 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Christie,
Thank you for taking the time to leave your wonderful feedback.
We are overjoyed to read this review of your experience with Izzy and how happy you are with the service you received from her. We are delighted that she was able to send you the cup that your son loves and resolved the issue. We shall certainly ensure your feedback is passed on to Izzy as she will be ever so pleased to hear your kind words and how you had such a positive experience with her, as are we!
Our team is always here to help, and your appreciation is exactly why we do what we do — thank you for being such a lovely part of the Tommee Tippee family. Please do feel free to reach out should you ever need any further assistance at all.
Best Wishes
Tommee Tippee
Much appreciated
Sam and Jenna helped me resolve my issue. Thank you so much . Fast response too .
19 May 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Mayra,
We’re so glad to hear that Sam and Jenna were able to help resolve your issue—and quickly too! We’ll be sure to pass along your thanks to them, they’ll be so pleased to know they made a difference.
Thanks again for your kind words and for choosing Tommee Tippee
Have a lovely day
Kind Regards
Tommee Tippee
If your flange is the wrong size just…
If your flange is the wrong size just contact them!
13 May 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Kayla,
Thanks so much for passing on the great tip. You're absolutely right if your flange size isn’t quite right. Just reach out to us, and our team will be more than happy to help find the best fit for you.
Comfort is key when it comes to pumping, and we’re always here to support.
Great cups come with great help!
Sam Suise and Rowan was very helpful in my situation. They sent tutorials and images to assist even further. They acknowledged my frustration and I felt heard. In an email or two my issue was resolved and my 2 year old was happy with the outcome. Thanks again.
11 May 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Kat,
Thank you for taking the time to provide us with your feedback, we appreciate it.
We are pleased that our customer service team were able to assit you.
Best wishes,
Tommee Tippee
Jade was super helpful
Jade was super helpful! I was having a problem cleaning the straw of a sippy and she sent me step by step instructions. Very polite and patient! Couldn't be happier with our products or the service!
11 May 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Carrie,
We are so glad to hear that our Specialist Jade was very polite and patient when helping you with your query!
Thank you for taking the time to leave us a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Sophie and Jo responded so quickly and…
Sophie and Jo responded so quickly and helped me out with what i needed so efficiently, THIS IS WHY I LOVE TOMMEE TIPPEE!!
8 May 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Allyson,
Thank you so much for the lovely review. We are thrilled to hear that Sophie and Jo were able to help you quickly and efficiently We'll be sure to pass along your kind words to them.
We're so grateful to have you as part of the Tommee Tippee family!
Replacement valves
Debbie, Jenna and Rowan, they were very helpful & absolutely wonderful. They were able to order some replacement valves for my son's cup.
7 May 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Katie,
Thank you for your feedback. we are delighted to hear that Debbie, Jenna and Rowan were very helpful and able to send you out some replacement valves for your sons cup.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Impeccable customer service
I messaged the company facebook page to inquire about new valves for a sippy cup. Anna & Kai not only verified the problem, but are sending out two new valves. Such a huge help, thanks again!
6 May 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Leslie,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear your issue was resolved and you are happy with the service you received from Anna and Kai.
We really do appreciate your kind words and do hope you continue to use our products and services in future.
Best Wishes
Tommee Tippee
Great customer service!
I reached out to this company because I had lost a rubber seal for a sippy cup. They asked for a picture to make sure they could get me the right piece, and sent me 2 replacements at no cost at all. Great place, great customer service, will continue to purchase their products!
23 April 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Tammy,
Thank you so much for your kind words! We're really glad we could help you get the right replacement part quickly and easily. It's so important to us that our customers feel supported and valued, so it's lovely to hear your feedback. We're thrilled to know you'll continue choosing our products — it truly means a lot to us. If you ever need anything else, we’re always here to help!
We hope you have a lovely day
Kind Regards
Tommee Tippee
Good company
Great service from Anna! My baby had issues with pacifier getting stuck in mouth due to too small. They are sending bigger ones and reporting incident
2 May 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Laura,
Thank you for taking the time to leave a review.
I'm so glad Anna was able to help, and she handled the situation with care and efficiency.
If you ever need anything else, don’t hesitate to reach out.
Excellent Customer Service Care 5/5
I had such a kind interaction and a positive experience with Rowan and Jude.
I ordered a package of infant bottles with some additional accessories through Amazon and I was missing a few pieces. Amazon was unhelpful. Tommee Tippee went ABOVE AND BEYOND checking in with me to see if my concern had been resolved by Amazon (which it had not).
Rowan was so apologetic for the inconvenience and has ordered some additional items for me.
Thank you very much for following up with me and thank you for the gesture of kindness. I am more than happy with the level of I care received by Rowan and Jude in customer service!
1 May 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Mara,
Thank you so much for your kind words — this truly means the world to us!
We’re so sorry again that your Amazon order wasn’t quite right, but we’re absolutely thrilled to hear that Rowan and Jude were able to turn things around and give you the support you deserved. They’ll be over the moon to know they made such a positive impact!
Our team is always here to help, and your appreciation is exactly why we do what we do — thank you for being such a lovely part of the Tommee Tippee family
Have a lovely day
Kind Regards
Tommee Tippee
Best company hands down Rowan was…
Best company hands down Rowan was helpful and caring I needed a replacement screw ring for my son and I immediate got the help I needed l thank you so much !!
27 April 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Iris,
Thank you for taking the time to leave a review today.
We’re sorry to hear that you needed a replacement screw ring, but we’re glad Rowan was able to resolve this so effectively.
Best Regards,
Tommee Tippee.
Reply from Tommee Tippee North America
Hi Makiah,
Thank you for taking the time to leave a positive review today.
We are delighted to hear you had such a good experience. If there is anything else we can do don't wait to reach out!
Kind Regards,
Tommee Tippee
10/10 recommend
Fast, quick & easy! Tommee Tippee definitely has my heart all around starting with their bottles, they definitely 100% won me over with the free pump parts. Pumping is hard enough. This kind gesture definitely makes it easier. I’ve never had a company give free pump parts! Thank you Tommee Tippee 10/10 will recommend to anybody & everybody ♡
21 April 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Lex,
Thank you for your feedback. We are delighted to hear you love our bottles and that we were able to send you out free pump parts.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Baby loves the bottles and pacis won’t…
Baby loves the bottles and pacis won’t take any other!
16 April 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Danielle,
Thank you for taking the time to leave a wonderful review on our Bottles and Pacifiers!
We are pleased to hear that your little one loves our bottles and pacifiers and we hope you both continue to love these as much as we do! We are over the moon to hear this feedback as we aim to make feeding times easier for you and baby, we always continue to improve and ensure that we are providing our customers with all the support we can.
All the best,
Tommee Tippee
Reply from Tommee Tippee North America
Thank you for your feedback. We are delighted that you had a great experience with our service.
We hope you continue to use our service in the future.
Best wishes,
Tommee Tippee.
I’ve gotta say if I could give 10 stars…
I’ve gotta say if I could give 10 stars I would! Baby absolutely loves the pacifier and won’t take anything other than the Tommee Tippee. I contacted customer service to let them know how amazing this product has been and I got an immediate response. Thank you Tommee Tippee team.
13 April 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Teresia,
Thank you for taking the time leave such a lovely review. We are so glad to hear you love our products, just as much as we do.
Feel free to recommend us to your family and friends.
-Tommee Tippee
Excellent service!
Rowan from customer service was so helpful sending a replacement for a faulty product. Very appreciated!!
11 April 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Deborah,
Thank you so much for your kind words. We are thrilled to hear that Rowan was able to help and get a replacement sorted quickly for you. Your appreciation means a lot to us.
If you ever need anything else, we’re always here to support you.
Reply from Tommee Tippee North America
Hi Heather,
Thank you for the great feedback. We are so glad to hear you had a positive experience with our customer service team when sorting out replacement parts.
If there's anything else we can help with, just give us a shout.
Not customer service focused!
Contacted customer service with faulty products (warped bottles). They gave me a runaround and were incredibly unhelpful. All I wanted was for the company to stand by their product and replace the poorly manufactured ones. Instead, I went back and forth with them via email literally 19 times trying to find a resolution. Ultimately they did send replacements (supposedly, haven’t yet received) but it was ridiculous how hard it was to get it there. I have a newborn baby to take care of; I shouldn’t be trying to convince a company to have morals and stand by their product.
2 April 2025
Unprompted review
Reply from Tommee Tippee North America
Hello,
Thank you for your feedback.
We are very sorry to hear you found your experience with Customer Service unhelpful as we strive to deliver a positive, empathetic and supportive experience for all of our customers when handling your queries.
We really do appreciate you will have your hands full with your newborn baby and understand replying to emails can be inconvenient at times. Please do feel free to request a telephone call from the member of The Support Team handling your query in future if this would be easier than emailing. Alternatively, you can call us directly on 1-800-715-9526 (tel:1-800-715-9526), our lines are open from Monday to Friday, 8am to 7pm EST, at your convenience if this would be easier than emailing back and forth.
The troubleshooting questions that were completed are necessary to identify the cause of the issue in order to ensure any faults are investigated and/or any issues caused by user error are not repeated with the replacements as we do not want you to experience the same issue again.
We are sorry you were not satisfied on this occasion and shall use your feedback to to continue to improve the services provided.
Best Wishes
Tommee Tippee
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