tolltickets GmbH Reviews 1,233

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have used Tolltickets for a number of years now. My experience with them has been 100% The website is clearly explanatory. The ordering process is clear and easy. Customer service great. Postage t... See more

Rated 3 out of 5 stars

My final review of Tolltickets as promised. They have acted positively upon the information provided (see my previous reviews) and eventually agreed to cancel the toll devices at no further cost to my... See more

Company replied

Rated 5 out of 5 stars

Firstly - I would like to note that this completely legitimate way to sort your road / toll tax while passing through different countries. Im only noting this as it was my first round trip through... See more

Rated 5 out of 5 stars

Always efficient and helpful, prompt replies to emails and swift delivery. I have used their toll box for several years, never had a problem. Brilliant for solo r/hand drive Euro trips, just love beat... See more

Company details

  1. Toll Road Rest Stop
  2. Mobility Equipment Supplier

Written by the company

Die tolltickets GmbH ist ein europaweit tätiger Dienstleister auf dem Gebiet der Maut- und Transaktionsabrechnung, der im B2B- wie auch im B2C-Bereich tätig ist. Privat- und Geschäftskunden haben durch tolltickets einen einfachen und effizienten Zugang zu Europas Mautnetzwerk. Über den eigenen Online-Shop (tolltickets.com) erhalten Kunden Mautprodukte wie Vignetten und Mautboxen.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

buying the Hungarian toll ticket was…

buying the Hungarian toll ticket was not possible. Austrian was OK

26 June 2024
Unprompted review
tolltickets GmbH logo

Reply from tolltickets GmbH

Dear Customer,

Thank you for your feedback.

We apologize for the inconvenience you experienced while trying to purchase the Hungarian toll ticket. We are aware of the issue and are working diligently to resolve it. We are glad to hear that your Austrian toll ticket purchase went smoothly.

Thank you for your understanding and patience.

Best regards,
The Tolltickets Team

Rated 5 out of 5 stars

Very good service and products

Very good service, I use 3 products of this site since many years, they are very professional, the delivery of our order is always very fast and the process to send the products back is easy and very good explained.

23 June 2024
Unprompted review
Rated 1 out of 5 stars

I made payment, no e-vignette, no refund

I wanted to buy e-vignette for Hungary on 17 June 2024. I made the payment but I couldn't get e-vignette because of an error on tollsticket website. I had to buy from another website. I sent an email but the company replied my email 3 days later, the company said that they didn't get payment. I called my bank, my bank said me to call tollsticket.com and to refund my money. I wrote another email to their customer service to refund my money, they even haven't replied my email.

if tollsticket.com is an international company, they should solve problem more easily. I don't have to write an email. The company said that an error occured If an error occured because of website of tollsticket.com, the company should refund my money urgently. I don't have to write an email to refund my money.

17 June 2024
Unprompted review
tolltickets GmbH logo

Reply from tolltickets GmbH


Dear Kemal,

Thank you for bringing this to our attention. We apologize for the inconvenience and frustration you've experienced with your e-vignette purchase for Hungary.

We understand how upsetting it is to make a payment and not receive the service or a prompt resolution. Your feedback is important, and we take such issues very seriously.

Please contact our customer support team by filling out the contact form on our website with your order details and a brief description of the issue. We will prioritize your case and ensure that you receive your refund as quickly as possible.

Thank you for your patience and understanding. We are committed to resolving this matter urgently.

Best regards,
The Tolltickets Team

Rated 1 out of 5 stars

I sent mail twice for a question from…

I sent mail twice for a question from my paid Hungarian ticket and still haven't received an answer

10 June 2024
Unprompted review
tolltickets GmbH logo

Reply from tolltickets GmbH

Dear Customer,

Thank you for bringing this to our attention. We apologize for the delay in responding to your emails regarding your paid Hungarian vignette.

We understand how frustrating it is to wait for a response, and this does not reflect the level of service we aim to provide.

We will prioritize your case and ensure that you receive a response as soon as possible.

Thank you for your patience and understanding.

Best regards,
The Tolltickets Team

Rated 5 out of 5 stars

Easy online application

Easy online application and the toll box arrived via DHL in specified time. Email updates were provided on a regular bases. Plan to use it for a trip to Scandinavia so fingers crossed all goes well.

12 May 2024
Unprompted review
Rated 5 out of 5 stars

Follicle efficiency

I've used this product before and the ordering experience is efficient and it arrived when expected. The return procedure is straightforward without any real explanation. Looking forward to using it in France

27 May 2024
Unprompted review

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