tolltickets GmbH Reviews 1,233

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have used Tolltickets for a number of years now. My experience with them has been 100% The website is clearly explanatory. The ordering process is clear and easy. Customer service great. Postage t... See more

Rated 3 out of 5 stars

My final review of Tolltickets as promised. They have acted positively upon the information provided (see my previous reviews) and eventually agreed to cancel the toll devices at no further cost to my... See more

Company replied

Rated 5 out of 5 stars

Firstly - I would like to note that this completely legitimate way to sort your road / toll tax while passing through different countries. Im only noting this as it was my first round trip through... See more

Rated 5 out of 5 stars

Always efficient and helpful, prompt replies to emails and swift delivery. I have used their toll box for several years, never had a problem. Brilliant for solo r/hand drive Euro trips, just love beat... See more

Company details

  1. Toll Road Rest Stop
  2. Mobility Equipment Supplier

Written by the company

Die tolltickets GmbH ist ein europaweit tätiger Dienstleister auf dem Gebiet der Maut- und Transaktionsabrechnung, der im B2B- wie auch im B2C-Bereich tätig ist. Privat- und Geschäftskunden haben durch tolltickets einen einfachen und effizienten Zugang zu Europas Mautnetzwerk. Über den eigenen Online-Shop (tolltickets.com) erhalten Kunden Mautprodukte wie Vignetten und Mautboxen.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Issues with payment

They changed payment method.
Can't use single use generated card number any more and after reading reviews about unauthorized charges I will definitely not use them again.

Edit: It seems they payment went thru (shows twice in my banking app but not deducted yet) but no order shown in their site.
Site had same issues when I placed order.
Will see if they will charge me for nothing and I will update review...

13 December 2024
Unprompted review
tolltickets GmbH logo

Reply from tolltickets GmbH

Dear John,

Thank you for your feedback. We have recently made some technical updates to the payment system on our website, and we apologize for any inconvenience this may have caused. Please get in touch with our customer support team as soon as possible via https://tolltickets.com/contact/ so we can check the status of your order and resolve any issues promptly.

Thank you for contacting tolltickets.

Rated 5 out of 5 stars

Always efficient and helpful

Always efficient and helpful, prompt replies to emails and swift delivery. I have used their toll box for several years, never had a problem. Brilliant for solo r/hand drive Euro trips, just love beating the peage queues and that ”bing” as the barrier goes up!

26 September 2024
Unprompted review
Rated 1 out of 5 stars

AVOID TOLLTICKETS Gmbh

used this company before with out problems, however this year the renewed my 2 products, took payment then 2 days later announced they were no longer current or supported. I complained and they offered a refund, still not had this 10 weeks later. They also said I could buy there new product, which I pre-paid. It never turned up, returned by dispatch company as address was incorrect. I had to drive in Europe with a right drive car while all the toll machines were the left. Not a great experience. I was also offered a refund on this item. Guess what, still no refund. You cant call them, they 7 days to respond to an e-mail. Terrible response and customer service. DO NOT USE THIS COMPANY !

4 September 2024
Unprompted review
tolltickets GmbH logo

Reply from tolltickets GmbH

Dear customer,

We regret the issues you’ve encountered with the renewal of your products and the delayed refunds, which do not reflect our standard of customer service. We take your situation seriously and wish to resolve it promptly. Please contact us directly at https://tolltickets.com/contact/ so we can expedite your refunds and resolve any other issues.

Thank you for contacting tolltickets.

Rated 1 out of 5 stars

Vignette paid for no use

Site does not make clear whatsoever which sections of the motorways actually need the vignette. They will cash-in your money and that's it. It's a win-win for them and the Austrian authorities but a let-down for the users. I paid the toll to drive a few kilometers around Bregenz : would not have done so if I had been properly informed.

6 August 2024
Unprompted review
tolltickets GmbH logo

Reply from tolltickets GmbH


Dear customer,

We apologize for the confusion you experienced regarding the Austrian motorways. Please note that our website does clearly list the sections of motorways that do not require a vignette, ensuring users can make informed decisions. We understand your frustration about the unexpected toll and appreciate your feedback. We'll continue working to improve the clarity of our information.

Thank you for contacting tolltickets.

Rated 1 out of 5 stars

Unauthorized Charging and Poor Customer Service

I want to share my extremely disappointing experience with this site. On July 23th 2024, I was wrongfully charged with two additional invoices for orders I had placed and paid for back in June. It is absolutely unacceptable to impose extra charges for orders that have already been completed and paid for.

As soon as I noticed these unauthorized charges, I contacted the site through their contact form on July 23. Unfortunately, I received no response. The situation remained unchanged even after I tried to reach out again on August 1 - it is now August 7, and I still have not received any reply.

This demonstrates a total disregard for customers and a lack of basic professionalism and care. The refusal to respond to multiple contact attempts is absolutely unacceptable and leaves a very poor impression of their entire business.

I advise all potential customers to be extremely cautious and to think twice before using the services of this site. Unauthorized charges and a lack of adequate customer service are serious issues that should not be overlooked. Personally, I will no longer use this site and will warn all my acquaintances about the bad experience I had.

23 July 2024
Unprompted review
tolltickets GmbH logo

Reply from tolltickets GmbH

Thank you for sharing your experience. We're truly sorry for the frustration and inconvenience caused by the unauthorized charges and lack of response. This is not the service we strive to provide.

We understand that you have contacted us twice without a response, and we apologize for this oversight. Please know that we are prioritizing your case to ensure it is resolved promptly.

During peak seasons like summer, our response times can be longer than usual, and we appreciate your patience. We will address your concerns as quickly as possible.

Sincerely,
The tolltickets Team

Rated 5 out of 5 stars

Ideal for tolls in Europe

Having used before over a few years I have found Tolltickets very good both in delivery times and answering queries.I haven’t had issues with the TAGS which have worked well.Does what it says on the tin!

24 July 2024
Unprompted review
Rated 1 out of 5 stars

Credit card charge dispute

I have been using this website for quite some time and have been generally pleased with the service.

However, I recently noticed that my credit card was charged twice on July 23th for vignette stickers that I did not order.

I attempted to contact customer service, but the only option available was through a contract form, which takes seven working days for a response.

23 July 2024
Unprompted review
tolltickets GmbH logo

Reply from tolltickets GmbH

Dear Customer,

We apologize for the inconvenience caused by the double charge on your credit card and the delay in our response.

Please provide us with your order details and any relevant transaction information so we can investigate and resolve this issue promptly. While our standard response time is seven working days, we will prioritize your case due to the nature of the billing issue.

Thank you for your patience and understanding.

Best regards,
The tolltickets Support Team

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