TITAN PMR Reviews 

391
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach, making the entire process smooth and stress-free. Many people highlight the exceptional service and support received, particularly during the implementation and training phases, which significantly eased the transition to the new system. The product itself is frequently described as a game-changer, being easy to use and improving workflow efficiency, even for those less familiar with computer systems. However, some customers experienced a slight hiccup initially due to incorrect setup, which caused some disruption, though the support received to resolve it was good.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

User experience

People report positive experiences with user experience, finding the system intuitive, easy to use, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional help and... See more

Customer service

Consumers find customer service to be positive, with many expressing satisfaction with the support received... See more

Product

Reviewers express strong satisfaction with the product, often describing it as a "game changer" and the "best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience working with Atique on the setup and training for Titan. From start to finish, he was incredibly helpful, patient and professional. he took the time to explain everyth... See more

Company replied

Rated 5 out of 5 stars

We have recently started with TITAN PMR and will be going live in 2 weeks. The initial 2 weeks since we started using Titan, it has been a phenomenal experience. Dispensing, accuracy checking and the... See more

Company replied

Rated 5 out of 5 stars

Honestly can’t praise Titan PMR enough. Previously used Rxweb which did have a scanning system however so dated and slow, not easy to configure and work with at all, tried other PMR scanning systems l... See more

Company replied

Rated 5 out of 5 stars

Whenever I have needed support Vicky is always more than happy to help and makes the experience fast and easy. She has supported with the implementation within 3 sites so far and every one of them has... See more

Company replied


Company details

  1. Software Company
  2. Pharmacy

Written by the company

TITAN is the UK's leading PMR system that has transformed the way pharmacies and businesses work, creating new efficiencies and delivering a platform that opens up new opportunities for the future of the industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(391)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic support, Amazing system!

Support from Titan, Specifically Dan, has been fantastic throughout the whole process. Even through delays with our IT team, Dan took his time and liaised with them directly to get it over the line. The training & Support received from the Go-Live day has been great! The Titan system itself is unbelievably good! Simple to use, easy to navigate and track progress of prescriptions - It is a game changer for our Dispensary! Thank you Dan & the Titan Team!!

4 August 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Shaun for this amazing 5* review of the Titan PMR system, the implementation process and Dan's support for you.
We are so pleased that you think Titan PMR is a game changer for your dispensary. We look forward to supporting you and your team.

Rated 5 out of 5 stars

Titan Repeat flow

I’ve recently started using Titan’s Repeat Flow feature, and the impact on my workload has been incredible.
At first, I was sceptical about how much difference it would make but now that I’ve set up the therapies correctly as repeatables, the system handles everything automatically, reliably, and without the need for manual input.

A special thanks to Naz at Titan, who was fantastic in guiding me through the setup her support made all the difference.

As a pharmacist, I believe Repeat Flow is one of the most exceptional and time-saving features Titan offers.
Highly recommended!

1 August 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Israel for this brilliant review of Titan's Repeat Flow. Its great to read that you find it the most exceptional time-saving feature of Titan PMR. You are right Repeat Prescription management is very time consuming but once everything is set up Repeat Flow can auto schedule prescription requests to the surgeries, taking into account their re-order preferences and most importantly do the reconciliation of what has been ordered and what items have been issued. Thank you for mentioning Nas's training and support.

Rated 5 out of 5 stars

Outstanding Partnership with Titan PMR…

Outstanding Partnership with Titan PMR – 10 Installs and Counting!

After completing our 10 Titan PMR installations across our pharmacy group, we can confidently say that the experience has been nothing short of exceptional from start to finish.

We have branches dispensing as few as 3,000 items to sites processing over 25,000 items each month, and from teams of 2 staff to busy stores with 24 staff. Regardless of the size or complexity of the branch, Titan PMR has delivered a seamless, tailored implementation every time.

A special thank you goes to Nas for her outstanding training and ongoing support, and to Maj and the wider Titan team for their dedication and expertise. Nas’s thorough training sessions have ensured every member of staff – from new starters to seasoned pharmacists – has felt confident using the system from day one. Her proactive follow-ups and swift responses to queries have been invaluable in keeping operations smooth.

The benefits of Titan PMR have been transformational:

Streamlined workflows that have significantly boosted efficiency across all sites.

More efficient dispensing and reduced errors, improving both accuracy and patient safety.

Improved patient experience through quicker turnaround times and smoother prescription processing.

Scalability that supports both smaller community branches and high-volume city locations.

Titan PMR’s user-friendly interface, combined with their unmatched support, has modernised the way we operate. The system has allowed our teams to focus more on patient care rather than administrative hurdles, and the results speak for themselves – better productivity, improved staff satisfaction, and enhanced patient service.

We are delighted with our decision to partner with Titan PMR and look forward to many more years of innovation and support together. Highly recommended to any pharmacy looking to enhance efficiency and future-proof their operations.

1 August 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Ronak, we really value this 5* review from you and the partnership that we have with the BMP Healthcare Group of pharmacies.

It is great to read that Titan has transformed your dispensing operations and has improved efficiency, accuracy and safety.

Thank you for highlighting the support that the team and specially Nas and Maj have provided.

We also look forward to brining more innovations and years of continued partnership.

Rated 5 out of 5 stars

Transition to Titan PMR

I transitioned to Titan PMR just over a month ago, and and I couldn’t be happier with the decision.

While any transition comes with its challenges, the level of support has been exceptional, and the system's functionality is outstanding.

The implementation team has been consistently available to assist, and Saj is always accessible to provide guidance and support. Although the shift represents a significant change in our workflow, it has been well worth the adjustment, and I cannot envisage returning to the previous method of manually printing prescriptions and labeling.

I highly recommend Titan PMR!

11 August 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Meb Walji for this 5*review, we are also so happy that you transitioned to Titan. its great to know that you have been supported so well and thank you for mentioning Saj. Thank you for your high recommendation of Titan PMR.

Rated 5 out of 5 stars

100% recommended

Maj helped us massively through the last month when learning how to use titan. He answered any questions we had and was very patient. Would highly recommend! After using Titan for a month I would never think about going back to our old system.
Coopers Chemist Marske

10 August 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Diane for the 100% recommendation of Titan PMR and Maj's support during your implementation. The true test of the decision to go for Titan is if you would ever go back and it looks like Titan has passed. Thank you once again.

Rated 5 out of 5 stars

Atique was very helpful

Atique was very helpful, answered all the questions even the one that wasnt related to our reference. He solved all our problems too.

8 August 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Daniyal for this 5* review, glad that you were supported so well by Atique. Here is to your success.

Rated 5 out of 5 stars

Fantastic webinar

Fantastic webinar! Very informative and helpful. Nas was able to answer all our questions.

5 August 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Karam Suliman, glad you enjoyed Nas's webinar.

Rated 5 out of 5 stars

Had Maj on the go live who was very…

Had Maj on the go live who was very helpful and knowledgeable, and made the process much smoother than anticipated.
He was very patient with us and would recommend him for other branches.

5 August 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you L Smith for this 5* review of Titan and Maj. Great to have your recommendation.

Rated 5 out of 5 stars

Great communication

Great communication, patient and informative. This system has done wonders for our dispensary, streamlining processes and giving a safer process for prescriptions.

25 February 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Witney Medical Practice for taking time to write this review. So glad that you had a good experience of the implementation process and that you are reaping the benefits of Titan PMR in your dispensary.

Rated 5 out of 5 stars

Made our Dispensing Surgery ETP with…

Made our Dispensing Surgery ETP with Titan. Great helpful service. Training very good! Dan a massive asset! Also available to help!

2 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Lewis for this 5* review, so glad that your dispensing surgery has been enabled with ETP through Titan and that Dan was a great help.

Rated 5 out of 5 stars

TITAN - Second Site More To Come!

Our second site has gone live today, the move has been great and the whole team especially Nour was always on hand to help with the transition. Nour came to site to help us with our go live day and it was great to have him here to support us!

I would not go back to another PMR and can't wait to bring across our other sites to TITAN. More to come and cant wait to keep working with the team and Nour!

30 July 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Congratulations Bedford Hill for going Live with Titan, glad that this implementation has also gone well. The true test is if you would ever go back to your old PMR and Titan has passed that test. Thank you for mentioning Nour. We look forward to working with you on the other pharmacies.

Rated 5 out of 5 stars

Absolutely amazing on my first day of…

Absolutely amazing on my first day of trade and prior. From Saj to Vicky to Nour! Amazing team and amazing product. Thank you all

24 July 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Moj for a fantastic review so glad that you had an amazing experince of Titan PMR on your first day and that we as a team have been able to support you. Here is to many more amazing days for you with Titan.

Rated 5 out of 5 stars

Great service

Great service, very helpful and informative would happily refer to other people, We wish we had this training in the beginning, would have been much easier.
Thank you!

24 July 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Aline for this review and the offer to refer other people to Titan PMR. We agree, the onsite visit and training that you had is an optional extra which every pharmacy should seriously consider. Here is to your success.

Rated 5 out of 5 stars

The implementation of Titan into our Dispensary and Pharmacy

The implementation of Titan into our dispensary and pharmacy has been excellent we have highly rated Dan our implementation guide, there has been thorough training to ensure a smooth transition with the dispensing processes in Titan.

24 July 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Katrina for taking time to write this review, it means a lot to us that you have taken the time to write this review on behalf of Woolpit Surgery and Pharmacy which is so well known in the Dispensing Doctor domain. We will continue to support you and look forward to implementing our Peer 2 Peer solution that will make it so much easier for you to operate between the pharmacy and dispensary patients.

Rated 5 out of 5 stars

We had Nas today to give us an…

We had Nas today to give us an implementation training on Titan PMR.
One word to describe it: GREAT.
She is extremely knowledgeable and can explain it very easily. The advice given will help a lot and we are very grateful for her time and expertise. Excellent.

24 July 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you for this wonderful 5 * review of Titan PMR and Nas's training and support.

Rated 5 out of 5 stars

Great PMR system

Great PMR system. Switched from Rxweb and had a much better experience. It has been amazing to work with Nas Khaliq. She has been very supportive, patient and brilliant in training and getting us all set up

21 July 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Pool Pharmacy for this 5* review. So glad that you had a good experience of switching PMR systems to Titan and that Nas has supported you so well. We wish you all the success.

Rated 5 out of 5 stars

BEST PMR HANDSDOWN!

The guys in Titan are absolutely incredible, no other PMR comes close to theirs. Nour! was amazing as always! any issue, any question, any way he could support he did. Nour you and Saj, Zad are a credit to the team!! 5*****

30 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Pyramid Pharmacy for saying that Titan PMR is the Best PMR Handsdown!. So glad that you think the team of Nour, Saj and Zad are incredible. Here is to your continued success

Rated 5 out of 5 stars

Our Second Titan Site

We have just bought over our second store and gone live today, titan has been great for our business and can’t wait to keep using it. It frees up the pharmacist allowing them to provide more services to the community. Nour has been great in training the team and the whole implementation team was always there when we needed help

1 July 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Samit for this fantastic review, thank you for trusting us for your second site. So glad that your pharmacist has been freed up to provide services and thank you for mentioning Nour's training and the whole implementation process. Here is to your continued success.

Rated 5 out of 5 stars

Implementation of new system …

It’s lot to learn but implementing team is there to help you at every stage . Especially Nas gave us detailed walk through of every section , what to do and how to resolve any issues. The knowledge she has about titan is amazing, very impressed and she explains calmly to everyone about anything. Keep it up Nas . K j @ Terrington Pharmacy

19 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you KJ and Terrington Pharmacy for this fantastic review. Yes there is a lot to learn about Titan and that is reason why our implementers including Nas are there to support and walk you through every stage. Here is to your success.

Rated 5 out of 5 stars

Atique

Atique gave me training on repeat flow. His style of teaching was the perfect blend between giving knowledge and asking questions - which really cemented the information in my brain. great attitude, great teacher, very knowledgeable and supportive. thoroughly enjoy my hour session with him. Props to Atique!

23 June 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Alanna for taking the time to write this review of Titan's Repeat Flow and Atique's style of teaching and his attitude. All our implementers have worked in pharmacy before and know how to relate the product to the scenarios you face on a day to day basis. Thank you again.

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