tiney Reviews 

259
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and caring childminders who create safe, fun, and engaging learning environments for the children. Parents are particularly impressed by how quickly little ones settle in and how professional the staff remains. People also highlight the user-friendly mobile app and the helpful support team that make daily communication smooth. Some reviewers were not happy with the administrative support, noting issues with the complaints process and organizational handling. A few other people also felt that communication could be improved and assistance was lacking during unexpected situations.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, describing them as exceptionally caring,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth and straightforward the... See more

Service

Consumers find service to be positive, highlighting exceptional experiences with supportive childminders and... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional guidance and... See more

Application

Reviewers highlight positive aspects of the app, describing it as an informative, user-friendly tool that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo at Tiney Bears Tiney Home is the most fantastic childminder! Every day she goes above and beyond to create the most enriching experience for the children. Her home setting has an abundan... See more

Company replied

Rated 5 out of 5 stars

Amina is absolutely amazing. I would highly recommend her. She has made it so easy for my son to settle In. She does really good things with him, like different parks, children’s centre and loads o... See more

Company replied

Rated 5 out of 5 stars

My grandchild's child minder parveen arif is An absolute blessing! My grandson settled in so well and was comfortable it made me feel at ease especially when he had a smile on his little face when I s... See more

Company replied

Rated 5 out of 5 stars

We are extremely happy with the care our baby receives from Tiney and specially Vani.She is kind, patient, and very attentive to our baby’s needs. From feeding and hygiene to playtime and comfort, sh... See more

Company replied


Company details

  1. Child Care Agency
  2. Babysitter
  3. Career and Education Provider

About tiney

Written by the company

Who are tiney?
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.

We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.

There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.

Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(259)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can highly recommend Alisha

I can highly recommend Alisha, she is friendly and very open to help any sort of problems. My little one is super happy to be there. Thank you xx

23 July 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely words 💜 We’re delighted to hear your little one is so happy with Alisha

Rated 5 out of 5 stars

My daughter had a wonderful time with…

My daughter had a wonderful time with her childminder Louisa, she loved taking part in all the activities that were provided. I was really impressed with Louisa's Tiney home set-up and felt safe in the knowledge that my daughter would be well cared-for.

24 July 2025
Unprompted review
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Reply from tiney

Thank you so much for you parent feedback Vicki! 😊 We're delighted to hear your daughter has such a great time with Louisa and enjoy's all the activities. Her tiney home sounds like a truly welcoming and thoughtful space 🏡. That’s exactly what we hope for every family. 💛

Rated 5 out of 5 stars

helped every step of the way

1 August 2025
Unprompted review
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Reply from tiney

Thank you so much for your feedback! 🌟 We're so glad to hear that you felt supported every step of the way, that's exactly what we're here for 😊

Rated 5 out of 5 stars

very supportive staff

very supportive staff, the training is a bit hard but tiney will help you throughout untill you succeed and it doesnt end there, they are still supprting me and guiding me

30 July 2025
Unprompted review
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Reply from tiney

Thank you so much for sharing your experience Nasro! 🌟 We know the training can be challenging at times, but it’s great to hear you felt supported every step of the way and we’re so proud of how far you’ve come! 💪 The journey doesn’t stop at registration, and we’re so glad to still be guiding and cheering you on as you grow your setting 😊

Rated 5 out of 5 stars

My childminder Ann from St Austell is…

My childminder Ann from St Austell is absolutely amazing. We are so grateful we have found her. She goes above and beyond with my daughter. I couldn’t ask for anymore from her. My daughter absolutely adores her.

29 July 2025
Unprompted review
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Reply from tiney

Thank you so much for your kind words! 😊 We're so happy to hear how much you and your daughter love Ann 💛 It’s wonderful to know she’s made such a positive impact and is going above and beyond. We’re so lucky to have childminders like her in the tiney community!

Rated 5 out of 5 stars

My childminder

My childminder, Emma Christmas was absolute god sent. First day my kids were in her care, they wouldn’t stop blasting my ears with all the amazing activities they did, from art n craft to bubble playing and looking forward going back, hopefully they leave her food alone lol…. Amazing experience for both children and dad. Would recommend her services any day and time. Thank you

24 July 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely words and for sharing your experience Pete🌟 We’re so happy to hear how much your little ones are enjoying their time with Emma it sounds like they’ve truly found a place where they can make wonderful memories 🎨🫧 Knowing that both children and parents feel so positive means the world to us 💛 We’re so glad to be part of your family's journey and look forward to many more joyful days ahead! 😊

Rated 4 out of 5 stars

We’ve been really happy with our experience…

We’ve been really happy with our experience at Shining Stars tiney home daycare in Wolverhampton. From the very beginning, the onboarding process was smooth, reassuring, and clearly well thought-out, which made the transition feel so much easier for both us and our little one. The staff are wonderful—every single person we’ve met genuinely cares about the children and takes the time to get to know them as individuals.

Since starting, our 16-month-old has grown so much in confidence and independence. We’ve also noticed a big boost in his language development, which has been amazing to see. It’s clear that a lot of thought and attention to detail goes into how the children are cared for, and that really puts our minds at ease.

Overall, we feel really lucky to have found a place where our child feels safe, happy, and supported to thrive. Highly recommend!

24 July 2025
Unprompted review
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Reply from tiney

Thank you so much for your kind words, Ellie, and for taking the time to share your experience 🌟 It means the world to us to know that you feel confident and supported throughout your journey with Shining Stars tiney home 🏡 Watching your little one grow and thrive is exactly why our childminders do what they do, and I know they’re so grateful to be part of these precious early years 🌱 Your trust and recommendation mean everything to us 💛

Rated 5 out of 5 stars

I was very overwhelmed with registering…

I was very overwhelmed with registering as a childminder. I came across tiney and they were amazing from the start. Everything was very clear and easy and I had the support that I needed to register. Everything was very quick and I’m excited to start my childminding journey

18 July 2025
Unprompted review
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Reply from tiney

Thank you so much Leona! We’re really glad we could make things feel easier and support you through the process. Excited for everything ahead on your childminding journey, you’ve got this! 💛

Rated 5 out of 5 stars

Amazing Tiney community and team!

Everyone from the first call to getting me joined up and deciding if Tiney was right for me throughout completely all the training, webinars and having constant support from my advisor ita put me at ease with my journey to become a childminder, I’ve received nothing but support, empathy, friendliness, kindness and support throughout!

I would and currently already advising people who’d like to become a childminder to join because the support and guidance throughout is what keeps me going!
Thanks team!

18 July 2025
Unprompted review
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Reply from tiney

Thank you so much Nikki! We're so glad to hear that you’ve felt supported and welcomed throughout your tiney journey. It’s wonderful to know our team and your advisors helped make things feel smooth and reassuring.

We’re really grateful you’re already recommending us to others, it means a lot! We're proud to have you as part of the tiney community and wish you lots of luck 💛

Rated 5 out of 5 stars

Another great webinar

Wow another great webinar how can I thank tiney team for always being there for us. Keeping us all equipped with the knowledge and for the great advice and training ahead of the new EYFS changes that are coming from September 2025! Thank you 🙏🏼

8 July 2025
Unprompted review
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Reply from tiney

Thank you so much, Shumaila, your feedback always means the world to us! 💜
We’re so glad you’re finding the support helpful, especially with the EYFS changes coming in September 2025. Keeping our community informed and prepared is such a key part of what we do. It’s passionate, engaged childminders like you who make the tiney community so special. 🌟

Rated 5 out of 5 stars

Xanthea Hughes

Xanthea Called me and answered all of my questions in great detail. She was so helpful and you can really tell she is enthusiastic about helping people get into this profession. Couldn’t have had a better experience! She was so kind and welcoming too. Thank you 😃!

4 July 2025
Unprompted review
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Reply from tiney

Thank you so much for your wonderful feedback Maria! We feel the same that Xanthea is genuinely committed to helping people turn their dreams into reality.😃 We’re so glad you had such a positive experience with her!

Rated 5 out of 5 stars

My child minder is so caring

My child minder is so caring, kind and understanding. My son loves going to her house and playing with other children. Thank you so much samina for everything you do for us. Highly recommend this amazing person.

3 July 2025
Unprompted review
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Reply from tiney

Thank you so much, Sarina, your review means so much to us! ✨ We're so happy to hear how much your little one enjoys spending time with Samina, and we’re incredibly proud to have her as part of the tiney community 💛

Rated 5 out of 5 stars

Tiney has an amazing support system

Tiney has an amazing support system, along with the training and lots of webinars to even further your development.

I am newly registeresd and is still recieving support which is great.

I would definitely recommend Tiney to anyone that is starting out.

3 July 2025
Unprompted review
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Reply from tiney

Thank you so much for the kind words Leanna! 💛 We're so glad you're enjoying the training and webinars. It is great that you're still feeling supported even after registering. That’s exactly what we’re here for! 😊

Thanks again for recommending tiney✨

Rated 3 out of 5 stars

Childminder amazing but talking to tiney is impossible

Amazing childminder but tiney as a company … hard to get hold off. To talk to someone in accounts is impossible to get hold off and the live chats no one really gets back to you for 2/3 days. Really need a team in the UK for a quicker response.

13 June 2025
Unprompted review
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Reply from tiney

Thank you so much for sharing your experience. We’re thrilled to hear your childminder has been amazing 🤩

I’m really sorry that getting in touch with our team wasn’t as smooth. We typically reply much sooner than 2-3 days, so this isn’t the level of service we want to provide.

If you’d be happy to, please email us at community@tiney.co so we can look into what happened and make things right. Our payments line is also open 7am-7pm on weekdays and 9am-2pm on weekends if you’d prefer to speak to someone by phone.

Thanks again for taking the time to leave feedback 💜

Rated 1 out of 5 stars

I had an awful child minder who terminated my contract despite being paid…

I had a child minder who was not happy that Universal Credit made payments towards the end of the month rather than the beginning. She began always threatening to stop caring for my children. I would get calls and messages over the weekend reminding me to get UC to pay earlier. I felt harassed. Then she became very hostile t the point of pushing my 2 year old out of her front door without his shoe laces tied. Just because she wasn't being paid on the date she wanted but a few days after. I then asked her multiple times to confirm if she can look after my children just a few more weeks (I am a teacher and schools close for summer in 3 weeks, I am also a single parent so if I don't work for my teaching agency I don't get paid). She ignored me and Tiney management apparently. So now I have to assume she wont 'care for my kids' I now can't work as I wont be able to find a childminder in such short notice for just 3 weeks. I cannot believe how unprofessional the childminder and agency are, they should not be working with children as they do not have any desire to consider the needs of children, only money - and to read of similar experiences too - please DO NOT go with this agency, go with a childminder who is registered with Ofsted directly or the council, so much more professional!

27 June 2025
Unprompted review
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Reply from tiney

Thank you for taking the time to share your experience. We’re very sorry to hear about what happened.

We are currently completing a thorough investigation into this matter, and have also reached out to you directly to discuss this in more detail and offer our support.

Rated 5 out of 5 stars

The childminder we use is great

The childminder we use is great. Tiney is convenient and easy to use. Comes with an app. Overall I am already recommending it to friends.

26 June 2025
Unprompted review
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Reply from tiney

Thanks so much for your kind words Dawid! We're so glad you're enjoying your experience with tiney and your childminder. It’s great to hear you’re recommending us already 💙

Rated 5 out of 5 stars

I haven’t had a day to regret been with…

I haven’t had a day to regret been with Tiney, they are always there to support all the way and they respond to my queries and concerns always. They are just a perfect agency to partner with. Thanks for your support always Tiney Team 👍😊

16 June 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely feedback Mistura! We're so glad to hear you feel supported, that’s exactly what we aim for. It's a real pleasure to have you as part of the tiney community. Thank you for everything you do! 😊

Rated 5 out of 5 stars

amazing support setting me up for my…

amazing support setting me up for my journey
so excited to get going lots of imformation

10 June 2025
Unprompted review
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Reply from tiney

Thanks so much for your kind words J Dover 😊 We’re really pleased the support has been helpful as you get started. Wishing you all the best on your journey 🚀✨

Rated 5 out of 5 stars

Amazing session as always with Kim

Amazing session as always with Kim. Such an inspiring evening hearing from guest speakers. Thank you so much Tiney for always being so supportive and encouraging.

4 June 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely review Renuke. We couldn’t agree more! Kim is truly fantastic, and we’re so glad you enjoyed the session. Thank you for being a part of our tiney community 💛

Rated 5 out of 5 stars

Big Hearts Small Hands ,so far I am…

Big Hearts Small Hands ,so far I am pleased, my son always starts the day with a smile knowing that he is going to the nursery. I am calm knowing that my child is in safe hands.

3 June 2025
Unprompted review
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Reply from tiney

Hey Alina, thank you so much for your lovely message! It's wonderful to hear that your little one has settled so well and is enjoying their time with their tiney childminder 😊🧡

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