tiney Reviews 

259
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and caring childminders who create safe, fun, and engaging learning environments for the children. Parents are particularly impressed by how quickly little ones settle in and how professional the staff remains. People also highlight the user-friendly mobile app and the helpful support team that make daily communication smooth. Some reviewers were not happy with the administrative support, noting issues with the complaints process and organizational handling. A few other people also felt that communication could be improved and assistance was lacking during unexpected situations.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, describing them as exceptionally caring,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth and straightforward the... See more

Service

Consumers find service to be positive, highlighting exceptional experiences with supportive childminders and... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional guidance and... See more

Application

Reviewers highlight positive aspects of the app, describing it as an informative, user-friendly tool that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo at Tiney Bears Tiney Home is the most fantastic childminder! Every day she goes above and beyond to create the most enriching experience for the children. Her home setting has an abundan... See more

Company replied

Rated 5 out of 5 stars

Amina is absolutely amazing. I would highly recommend her. She has made it so easy for my son to settle In. She does really good things with him, like different parks, children’s centre and loads o... See more

Company replied

Rated 5 out of 5 stars

My grandchild's child minder parveen arif is An absolute blessing! My grandson settled in so well and was comfortable it made me feel at ease especially when he had a smile on his little face when I s... See more

Company replied

Rated 5 out of 5 stars

We are extremely happy with the care our baby receives from Tiney and specially Vani.She is kind, patient, and very attentive to our baby’s needs. From feeding and hygiene to playtime and comfort, sh... See more

Company replied


Company details

  1. Child Care Agency
  2. Babysitter
  3. Career and Education Provider

About tiney

Written by the company

Who are tiney?
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.

We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.

There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.

Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(259)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our childminder Amy is brilliant

Our childminder Amy is brilliant, caring supportive & approachable, we are so at ease letting our child go to her and never have any worries, she has truly been a life saver ! Thankyou so so much

10 October 2025
Unprompted review
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Reply from tiney

That’s such a lovely message Louise! 💕 We’re so happy to hear how much Amy’s care and support means to your family 🌟 It’s wonderful that you feel so at ease and confident leaving your little one with her 💛

Rated 5 out of 5 stars

Chelsi F

My son’s childminder Chelsi F is an absolute godsend! I had my doubts when I first applied but she set my mind at ease pretty quickly. Very professional, very friendly and amazing with the kids. Chelsi keeps me posted on the Tiney app as well as in person. Trips out, outdoor and indoor play. My child loves her and always comes home tired 😂. Would definitely recommend anyone to go with Chelsi.

3 September 2025
Unprompted review
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Reply from tiney

Thank you so much for sharing such lovely feedback Kelly! 🌟 It’s wonderful to hear how much trust and confidence you have in Chelsi and love that she keeps you updated through the tiney app 📲. Great to hear your little one is thriving and having the best time in her care 🥰💛

Rated 5 out of 5 stars

Anna has been a great childminder

Anna has been a great childminder. I have seen her taking good care of my child.

6 October 2025
Unprompted review
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Reply from tiney

That’s so lovely to hear Science! We’re glad to hear Anna’s been taking such great care of your little one 💛

Rated 5 out of 5 stars

What a great experience and opportunity…

What a great experience and opportunity to be part of this amazing community.

26 September 2025
Unprompted review
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Reply from tiney

Thank you so much for sharing this Ola 🌟 We are so happy to hear that you’ve had such a great experience and feel part of this wonderful community of childminders 💛

Rated 5 out of 5 stars

Tiney is very good place too live your…

Tiney is very good place too live your kids they enjoy be very independent learn they are save love it my son go there him feel happy.

10 September 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely feedback 🌟 We’re so glad to hear that your son feels happy and is learning lots with his childminder Sumalia, that means the world! 💛

Rated 4 out of 5 stars

Aderonke Abiodun is a very nice and…

Aderonke Abiodun is a very nice and patient lady… she cares for my son Great in such a way that makes me comfortable

18 September 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely feedback! 🌟 We’re so glad to hear how comfortable and supported you feel with Aderonke’s care 💕😊

Rated 5 out of 5 stars

Thank you tiney

I would like to say thank you so much tiney for help and support during my journey of becoming a registered child minder.

19 September 2025
Unprompted review
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Reply from tiney

Thank you so much, Sana! 🌟 We’re delighted to have supported you on your journey to becoming a registered childminder, we’re so proud of you 👏💖😊

Rated 5 out of 5 stars

My daughter goes to Tiney

My daughter goes to Tiney. She’s really enjoying it. The staff are all friendly and helpful . I couldn’t have picked a better child minder for my daughter .

15 September 2025
Unprompted review
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Reply from tiney

Thanks so much for sharing this, Denise! We’re so glad to hear your daughter is enjoying her tiney childminder 🥰

Rated 5 out of 5 stars

amazing SEND support

amazing SEND support. I got help when I most needed it!

11 September 2025
Unprompted review
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Reply from tiney

We’re so glad to hear that! 💜 Our SEND support is here to make sure you never feel alone on the journey. Thank you for sharing your experience.

Rated 2 out of 5 stars

Not happy with her service at all

Not happy with her service at all. My child has been sick twice straight after she has returned from her care. My daughter is never dressed and ready to go when I went to pick her up, her bad was never packed properly, I had to dress her on the door step and on the stairs which was very inconvenient and awkward. She knew what time I’m going to pick my daughter up but opted not to get her ready. She is always dirty and I’m not talking about her clothes due to messy eating, it’s her socks when she was crawling around the place. Also, we tried to reason with her regarding my daughter’s sleeping schedule as she has a nap between 9.00-10.00 but she wasn’t willing to accommodate that and tried to say that by law they have to take the kids out regardless and that’s the time when they are going out. We asked if one of the carer can stay with the small kids similar age to my daughter but she came with an excuse saying that anyone else other than her can only watch them for 2 hours without her being there…well my daughter doesn’t sleep longer than that anyway especially that she didn’t have proper bedding for her, not even a travel cot…I think I made my point, no need to carry on! Not a good experience at all!

27 August 2025
Unprompted review
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Reply from tiney

Hi Diana, thank you for taking the time to share your feedback. We’d really like the chance to understand more about your experience so we can look into the concerns you’ve raised. Please reach out to us directly at community@tiney.co

Rated 5 out of 5 stars

I couldn’t praise Maria enough

I couldn’t praise Maria enough. She is everything I could have hoped for in a childminder and so much more.
She is incredibly passionate, organised, caring, attentive and creative. The care she has shown our son has been absolutely exceptional. She knows him so well, and it’s clear how much he adores both her and her lovely daughter.
Our son has been with Maria for over 1.5 years and he has truly flourished in her care. Maria encourages self confidence in such a natural and empowering way, always seeing and supporting each child as an individual. She strikes the perfect balance between structure and creativity — creating an environment that feels both predictable and inspiring. The children know what to expect, which gives them security, but they are also constantly encouraged to explore, imagine and express themselves.
Her knowledge of child development is excellent, and she follows the Early Years Curriculum with intention and warmth. There are always varied indoor and outdoor activities, creative play and hands on learning opportunities. She’s also a wonderful source of advice, always happy to share her insights.
Equally important is the nurturing culture she builds. All children are taught to respect one another, demonstrate kindness and to care for their environment. It’s a place where children feel safe, valued and loved.
Our son was quite shy around most people, but with Maria he has always been his confident, happy self, which has brought us so much reassurance and joy.
Maria puts such care into everything she does, from planning engaging activities to providing healthy, home cooked meals and snacks every day. She sets a truly high standard and we feel incredibly lucky to have had her be such a big part of our son’s early years.
I honestly feel like she is a best kept secret. We could not recommend her highly enough. Thank you Maria!

28 August 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely feedback 💜 We’re delighted to hear how much your son has flourished with Maria’s care and how supported and reassured you’ve felt. Stories like yours remind us how special our tiney community really is 🌟

Rated 1 out of 5 stars

Rosiah childcare in Camberwell want a…

Rosiah childcare in Camberwell was not a good experience at all for my daughter who was 9 months old when she began.
Going to the property. Peace is very clever to have all the certificates which make you believe this could be a trusted place to leave your child. To me this is just trying to pull wool over the eyes.
My daughter didn’t settle and whenever peace sent pictures my daughter looked really sad in the eyes. We tried to talk to peace about this and she just replied with paragraphs of nonsense. She refused to stick to a routine that our daughter has been raised with. She would never packed the bag which was provided. Would just give us the bag with most the items out of the bag, she would then hand my daughter to me and I was left to handle my daughter and placing things back into the bag. 2 separate occasions my daughter came back was was very sick the next day. The worse one was my daughter’s last day with peace. The next day my daughter woke up with a very bad fever. Peace may have a plenty of good reviews. Fair enough. I speak from a place of truth. Do not trust this woman with your child.

27 August 2025
Unprompted review
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Reply from tiney

Thank you for taking the time to leave your review. We take all feedback seriously and encourage parents and childminders to stay in touch and talk openly about routines and any day to day arrangements. Please get in touch with us directly at community@tiney.co if you’d like to discuss this further.

Rated 5 out of 5 stars

Janeva tiney home family has an amazing…

Janeva tiney home family has an amazing childminders. The kids are always coming back excited to tell me about what they done during the day. The staff are friendly the kids enjoy the food and the most important thing is the kids have a great time.

Definitely will be using their services again.

22 August 2025
Unprompted review
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Reply from tiney

Thank you so much for your feedback Michelle ❤️. We’re so glad the kids are happy and having fun each day at Janeva’s setting! 😄

That they also enjoy the food 🥗 is a lovely bonus.

Rated 5 out of 5 stars

Training with tiney

I have just finished training and registration with tiney. Carla was always very helpful and encouraging throughout the process. Zoom meetings and pre registration calls were extremely good and helped to point out areas I'd overlooked before my final visit. All the staff were extremely friendly and I look forward to my childminding journey with tiney

14 August 2025
Unprompted review
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Reply from tiney

Thank you so much for sharing your experience Sian 🌟 We’re so glad you felt supported and confident throughout the process. It’s wonderful to hear that our team could help you feel fully prepared for your final visit.

wishing you lots of fun and success ahead 💛

Rated 5 out of 5 stars

Amazing company and childminder

Tiney have really made my first time mummy duties a lot easier and comfortable when choosing my sons child care, their app is great, Invoicing is straight forward and overall a good company. Finding the right childminder for myself was hard as I had already written down exactly what I wanted for my child. It took me months to find the right one. However their was one who I kept going back and forth to, one lady and that was Jeneita, after I finally made the call she was everything I was looking for and without a doubt I chosen her after our first visit. My son took to Jen straightaway and instantly connected , Jen was gental and warming for my son and he absolutely loves her. She goes above and beyond making sure his favourite things are there for him, always asks for things I would like her to work with him. She is amazing and I I can not fault her personally and her amazing work ethic, my son actually cries when he is leaving, I highly recommend both tiney and Jeneita

13 August 2025
Unprompted review
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Reply from tiney

Wow Katie, thank you so much for your wonderful feedback 🌟

We’re so thrilled to hear that tiney has made your first-time mummy journey a little easier and more comfortable! It’s fantastic that the app and invoicing have been straightforward, and that you found the perfect match with Jeneita ❤️.

It also really means a lot to hear how much thought and care she puts into making each day special for him 🧸🎨. Thank you again for your kind words and recommendation it’s amazing to hear!

Rated 5 out of 5 stars

Emily has been absolutely amazing

Emily has been absolutely amazing, my child gets exited every time we pull up to her house. She loves it there. Could not recommend her more.

13 August 2025
Unprompted review
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Reply from tiney

Nina thank you so much for your lovely words 🌸 It’s wonderful to hear how excited your child is to see Emily. We are so glad she feels so happy and settled in her care!

Rated 5 out of 5 stars

Rachel is amazing

I had been let down by my nursery closing down, so I ask Rachel who I had worked with briefly before she became a childminder if she could help me out. I have never looked back since Rachel and the Tiney team had taken over looking after my little girl. Rachel is amazing and has helped my little girl with her words and motor skills, she has helped her developed and improv in leaps and bounds. I can't thank or praise Rachel enough.

16 July 2025
Unprompted review
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Reply from tiney

Thank you so much for sharing your experience Michelle 🌟 We’re so glad Rachel was able to step in and provide such amazing care and support for your little girl. It’s wonderful to hear about her progress with words and motor skills, and we’re thrilled you’ve had such a positive journey with Rachel and tiney 🙂

Rated 5 out of 5 stars

The best

My little boys childminder Lucy always goes above and beyond for him, Lucy and all the girls are amazing and I wouldn’t trust anyone else with him. He has come on leaps and bounds since starting there and always has the best fun. I love how I am always kept up to date with his day!seeing his happy face in his journal playing and going on adventures with all his friends is the best ❤️

13 August 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely feedback Miriam ❤️ We’re delighted to hear how much your little boy is thriving with Lucy and the team. It’s wonderful that you enjoy the journal and get to see all the fun and adventures he’s having each day.

Rated 5 out of 5 stars

Best childminder around!

Danielle is very informative, patient and friendly. My daughters progress has been amazing since being under her care. Thank you for all your hard work.

23 April 2025
Unprompted review
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Reply from tiney

Hey Sapphire, thank you so much for sharing this 💜 We’re thrilled to hear how well your daughter is progressing with Danielle’s care.

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