Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy r... See more
Company replied
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Review summary
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Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and w... See more
Company replied
I needed these gorgeous tiles (BTW NO other company seemed to have just exactly what I was looking for) in a hurry so rang Tileflair and spoke with Aaron. Helpful, efficient and genuinely committed to... See more
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Have used Tile Flair since they first opened their doors As a trader have. always been warmly greeted when requiring materials or advice on specific issues regarding tiles and adhesives . They are... See more
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Company details
- Tile Store
- Ceramics Wholesaler
- Decoration and Interior Design Store
- Flooring Store
- Home Improvement Store
Written by the company
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
Written by the company
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
Contact info
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, United Kingdom
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jason at Reading branch was amazing!
Jason at Reading branch was amazing!
Very professional, couldn't do enough for us. Very responsive to questions on WhatsApp too!
30 January 2026
Unprompted review
Reply from Tileflair
Thank you, Alyson! We’re thrilled to hear how well Jason looked after you at our Reading branch. His professionalism and responsiveness, both in store and over WhatsApp, are exactly the qualities we’re proud to offer. We’re so pleased your experience felt so well supported.
Excellent Customer Service
Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy refund when we had tiles left over. Superb communication and really great customer service. Thank you Aaron- you deserve a promotion!
4 February 2026
Unprompted review
Reply from Tileflair
Thank you so much for your wonderful review. We’re delighted to hear how smoothly everything was handled and that Aaron’s quick communication, replacements, and refund support made the experience stress‑free. His dedication to looking after customers shines through, and we’ll be sure to pass on your kind words. We really appreciate you taking the time to share this.
Beautifully packaged
Beautifully packaged. Delivered safely. Very generous samples delivered. All beautiful. Now I just need to make a decision.
Thank you
26 January 2026
Reply from Tileflair
Thank you, Marg! We’re so glad your samples arrived safely and beautifully packaged. It’s lovely to hear you found the selection generous and inspiring. Wishing you the best of luck choosing your favourite, and we’re here to help with your choice whenever you’re ready.
Great selection of tiles and great service…
Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and when we had a few returns due to over ordering.
Really pleased with the outcome - love the tile colour.
Always our go to for tiles, would thoroughly recommend.
9 January 2026
Unprompted review
Reply from Tileflair
Thank you, KC! We’re thrilled to hear your experience at our Reading store was such a positive one. It’s wonderful that the team could guide you through your choices, support with returns, and help you find a tile colour you love. We’re so pleased you’re happy with the finished result and grateful to be your go‑to tile supplier.
I was really pleased with how easy it…
I was really pleased with how easy it was and how quick the tiles arrived. The packaging on the tiles was great! No breakages at all.
21 January 2026
Reply from Tileflair
Thanks, Jeremy! We’re delighted to hear how smooth the process felt and that your tiles arrived quickly and perfectly packaged. It’s great to know everything reached you safely with no breakages. We really appreciate your kind review.
Staff were very helpful.
19 January 2026
Reply from Tileflair
Thank you, Annette! It’s lovely to hear our team made a helpful impression during your order. We’re delighted the service felt supportive and straightforward. Your feedback means a lot to us.
Great company to deal with
Great company to deal with. Responded quickly to any queries and speedy delivery
7 January 2026
Reply from Tileflair
Thank you, Liz! We’re so pleased to hear your experience with our online team was such a positive one. It’s great to know your queries were answered quickly and that your order arrived without delay. We really appreciate you taking the time to share your feedback.
Reply from Tileflair
Thanks, Marta. We’re delighted to hear our team made a helpful impression during your online order. It’s always lovely to know the service feels supportive and friendly. We really appreciate your review.
Reply from Tileflair
Thank you, Teresa. We’re so pleased your samples reached you promptly and that the sizing was helpful for planning your project. It’s great to hear the process felt straightforward from your side. We appreciate you sharing your feedback and are here to help if you need any more support selecting the right tiles for your project.
Reply from Tileflair
Thanks, Richard. We’re really glad your tiles arrived quickly and that the quality lived up to expectations. It’s great to know the online ordering experience worked well for you. We appreciate your positive review.
Excellent service from Tileflair
Excellent service from Tileflair, Hedge End branch. We were very well looked after by Mateusz.
We had a complete refit and design of our bathroom and when it came to wall tiles and flooring Mat was on hand (on definitely more than one occasion!) to help with any queries we had. He went above and beyond with our order and helped with my decision making with keeping in mind our budget and the design we wanted. We are more than happy with the finished product and the design of our bathroom. Thanks again Mat for your customer service! We will be using Tileflair again for our en-suite!
29 September 2025
Unprompted review
Reply from Tileflair
Emma, thank you for such a fantastic review. We’re so pleased to hear how much support Mateusz & Mat provided throughout your bathroom refit — their patience, advice, and attention to detail really shine through. It’s wonderful that they helped you balance design, budget, and practicality to achieve a result you’re delighted with. We can’t wait to assist with your en‑suite when the time comes.
Marcus at branch TF5 was excellent
Marcus at branch TF5 was excellent! Helpful, knowledgeable and very efficient. Helped us choose the tiles and accessories and explained all we needed to know about the tiles from fixing to cleaning/maintenance. We will be back for tiles for further rooms.
10 January 2026
Unprompted review
Reply from Tileflair
Thank you, Phili. We’re thrilled to hear how well Marcus looked after you at our Reading store. His knowledge and clear guidance on everything from tile choice to maintenance is something we’re incredibly proud of. It’s great to know you left feeling confident and inspired for future projects. We look forward to welcoming you back for the next room.
From the moment I enquired of tiles…
From the moment I enquired of tiles availability to collecting them the store person Jackie at store TF9 (Tileflair Chandlers Ford) was extremely friendly, polite and Professional. Nothing was too much trouble at all. Many thanks.
9 January 2026
Unprompted review
Reply from Tileflair
Thank you so much for your lovely feedback. We’re delighted to hear Jackie at our Chandlers Ford store made the whole process smooth, friendly, and professional from start to finish. It’s wonderful to know her support helped everything go exactly as you needed. We really appreciate you taking the time to share your experience.
Saved The Day
We had the tile fitter here ready to start the bathroom and on opening the boxes, he noticed the floor tiles were a different colour than we actually ordered and didn't match the wall tiles.
We phoned our local Tileflair in Exeter and spoke to Riaan, who was very helpful and said he would look into it and call us back, as we had the tiler here waiting to do the job.
To cut it short, Riaan managed to source our tiles and within a short space of time say 20 -30 minutes, he was outside our property in his own car with the replacement tiles. He saved the day and was very polite and professional, else otherwise there would have been one unhappy tiler and one unhappy customer to deal with.
Thank you to Riaan and the team in the Exeter branch, your help was glady appreciated.. perhaps a van would be better suited to make heavy deliveries
8 January 2026
Unprompted review
Reply from Tileflair
Thank you, Tracey — what an incredible review to receive.
We’re absolutely delighted to hear how Riaan, our Exeter Store Manager, stepped in so quickly to keep your project on track. His decision to personally source and deliver the correct tiles within minutes is a fantastic example of the exceptional service we're proud to provide across all of our showrooms. We truly appreciate your kind words and your concern for Riaan's car!
Reply from Tileflair
Thanks so much, Claire. We’re really pleased your samples reached you quickly and in perfect condition. It’s wonderful to know the process felt smooth and reliable from your side. We appreciate your kind review.
Reply from Tileflair
Thank you, Simon! We’re delighted to hear your experience at our Reading store was such a positive one. It’s great to know the team’s helpful approach stood out during your visit. We truly appreciate you taking the time to share your feedback.
A stress free process.
The process from start to finish was excellent. Having chosen the tiles for our bathroom conversion, Leah was brilliant at calculating the number needed, the colour best suited for the grouting, edging and shelving. A very stress free process.
31 October 2025
Unprompted review
Reply from Tileflair
Thank you for your review, Philip. we’re so pleased to hear your bathroom project felt smooth and stress‑free from start to finish. Leah’s expertise in guiding you through quantities, colours, and finishing touches is exactly the kind of support we love to provide, and it’s wonderful to know her advice made the process easier. We truly appreciate your kind words and look forward to helping with future projects.
Matt and Shane were both very helpful…
Matt and Shane were both very helpful with providing me insight into my project and the relevant products that I need. It was good to understand the difference between cheap products and the reason why better products are worth the extra cost. Great support.
11 December 2025
Unprompted review
Reply from Tileflair
Thank you, Alex. We’re thrilled to hear Matt and Shane were able to guide you through your project with such clarity and insight. It’s great that their advice helped highlight the value of choosing quality products and gave you confidence in your decisions. We’re grateful for your feedback and pleased the support you received made a real difference.
Prompt service
The website was easy to use and our samples were received promptly and well packaged. Thank you!
24 November 2025
Reply from Tileflair
Thanks so much, Tracey. We’re delighted that you found the website simple to navigate and that your samples arrived quickly and securely. It’s wonderful to know the process felt smooth from start to finish. We really appreciate you taking the time to share your experience.
Mateusz at Hedge End was great!
Lovely showroom, clearly laid out. Mateusz was extremely helpful, friendly, knowledgable and funny! Made the experience easy and fun. Thank you.
29 November 2025
Unprompted review
Reply from Tileflair
Thank you, Sarah. We’re so pleased to hear that Mateusz made your visit to Hedge End both enjoyable and informative. His friendly, knowledgeable approach is something we’re really proud of, and it’s great to know the showroom layout helped make things easy. We truly appreciate your kind words.
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