Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy r... See more
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Review summary
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Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and w... See more
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Have used Tile Flair since they first opened their doors As a trader have. always been warmly greeted when requiring materials or advice on specific issues regarding tiles and adhesives . They are... See more
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Wow a brilliant tile warehouse, right near where I live. Jackie was super, we were treated like important customers even though we only needed 3 large floor tiles. Good advice on laying them too, enab... See more
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Company details
- Tile Store
- Ceramics Wholesaler
- Decoration and Interior Design Store
- Flooring Store
- Home Improvement Store
Written by the company
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
Written by the company
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
Contact info
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, United Kingdom
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The tiles are fantastic quality and…
The tiles are fantastic quality and look exactly how we wanted. The customer service is also brilliant.
31 October 2025
Reply from Tileflair
Thank you so much, Abbie! We’re delighted to hear the tiles are exactly what you envisioned and that our team’s customer service made the experience so positive. Your kind words mean a great deal to us, and we’re thrilled you’re enjoying the quality of your new tiles. We look forward to helping with any future projects you may have.
My tile samples have gone missing
I ordered some tile samples to collect in store on 31st of October had an email stating that they were on their way on 1st November. Went in to the store 8th November to see if they had an update or had the tiles which turns out they hadn’t received. The staff member I spoke to was surprised they weren’t yet in store she then found my order and wasn't sure what had happened I was then told to expect a call or email from a team in regard to this issue. It’s now 18th November and I am yet to hear anything. As it was only samples Im lucky that I have only lost a relatively small sum of money but does make me wary to put in a large order of tiles.
8 November 2025
Reply from Tileflair
Thank you for taking the time to share your experience, Matthew. We’re sorry to hear about the confusion around your sample order and appreciate how frustrating that must have been.
I understand replacement samples have since been dispatched directly to you via DPD and signed for on 12th November, so we hope you now have these.
We’ve since updated our process to ensure store collections are handled more smoothly in future.
If there’s anything else we can help with, please contact us at hello@tileflair.co.uk. We’d love the opportunity to support your future tiling needs and demonstrate the high levels of customer service we strive for.
Recommend !
Easy online ordering , great communication, friendly staff on collection ! No issues
11 November 2025
Reply from Tileflair
Thank you, Aine! We’re delighted the online ordering and collection process was smooth, with clear communication and friendly service. Your recommendation means a lot and we’re always here to help with your next project.
Great experience with Alex at the…
Great experience with Alex at the Cribbs Causeway branch ( order number 607137 )
Saw the tiles on line and needed some reassurance and help with measurements..Alex was brilliant showing us some alternative to consider and gave us the confidence we needed
16 November 2025
Unprompted review
Reply from Tileflair
Thanks so much, Lynne! We’re thrilled Alex could provide the reassurance and guidance you needed, from measurements to alternative options. It’s great to hear his support gave you confidence in your choice and we really appreciate your kind words.
Would be giving 6/5 if I could.
Great experience with Tileflair and Aaron in particular.
Was on a tight timeline and spoke Aaron to discuss delivery options. Gave honest advise that was there to support me. Once purchased was provided with updates about issue with availability. Again Aaron and the team were very honest and was so helpful.
Tiles were delivered when expected and I know that Aaron helped chase to make sure they arrived as soon as they could.
Tiles themselves are beautiful and exactly as pictured. Tiles are a bit more expensive than others but you are paying for quality and expert help. Will definitely recommend Tileflair and would use them again.
6 November 2025
Reply from Tileflair
Thank you so much, Freya! We’re thrilled Aaron’s honest advice and hands-on support helped keep your project on track. It’s great to hear the delivery updates and extra effort made a difference and we’re delighted the tiles look just as beautiful as expected. Your recommendation means a lot, and we’d love to help again with your next project.
Helpful knowledgeable staff
We had a number of visits to the Reading branch (TF5) to decide on tiles for the kitchen and obtained a number of samples to help us colour match. Staff were very helpful during this process and also during the subsequent purchase of the tiles, trim, adhesive and grout and loading up the car.
29 October 2025
Unprompted review
Reply from Tileflair
Thank you, Alan! We’re glad your visits to Reading were helpful throughout your kitchen project. The team will be thrilled to hear their support made a difference at every stage.
Great Service From Tile Flair Reading
So nice to come across staff who know their products and can offer sound practical advice without pressurising the customer just to make a sale.
5 November 2025
Unprompted review
Reply from Tileflair
Thanks so much, Ian! We’re delighted the Reading team impressed with their product knowledge and practical advice. It’s great to hear the service felt supportive rather than sales-driven, and we really appreciate the feedback.
Samples are brilliant, as are the staff
The staff at the Hedge End staff were so helpful, offering advice with no pressure - which means I will go back to order. The samples arrived quickly and whilst they sadly ruled out my favourite due to a colour clash it saved me from buying the wrong tile. All in all a great browsing experience and I can’t wait to see the tiles on the wall.
27 October 2025
Reply from Tileflair
Thank you, Michelle! We’re so pleased the Hedge End team made your browsing experience enjoyable and pressure-free. It’s great to hear the samples helped guide your decision, even if it meant ruling one out! We’d love to support you again when you’re ready to place your order.
The sample tiles turned up really…
The sample tiles turned up really quickly and were of good quality
27 October 2025
Reply from Tileflair
Thank you, Phil! We’re so pleased your sample tiles arrived quickly and met expectations. If you need any further advice or support, we’re just a message away.
Great team at Swindon store
Great team at Swindon store. Wouldn't go any where else!
They help with tile choice / recommendations, quantities etc and ensure best delivery outcome for your project.
31 October 2025
Unprompted review
Reply from Tileflair
Thanks so much! We’re proud to be your go-to tile store, and the Swindon team will be delighted to hear their advice and delivery support continue to hit the mark. We’re always here to help with your next project.
I recently visited TileFlair in Warmly
I recently visited TileFlair in Warmly. All I can say is wow. Fantastic store and location. Lee was so helpful in assisting and offering advice for my new kitchen tiles. Have already recommended them to a couple of friends!
29 October 2025
Unprompted review
Reply from Tileflair
Thank you, Jan! We’re thrilled Lee could offer such helpful guidance for your kitchen tiles, and we really appreciate the recommendations to friends. It’s great to hear the new Warmley store made a strong impression!
I popped into the new Warmley store as…
I popped into the new Warmley store as looking to tile our bathroom, the guys were great and know their stuff. Even though I havnt ordered any yet I will be definitely using them once we can decide what we want from there range
29 October 2025
Unprompted review
Reply from Tileflair
Thanks so much, Richard! We’re glad the Warmley team made a great first impression and offered helpful advice for your bathroom project. When you’re ready to order, we’ll be here to support you every step of the way.
Matt and the staff always super…
Matt and the staff always super Knowledgeable and helpful. Great choice of tiles definitely recommend a visit
24 October 2025
Unprompted review
Reply from Tileflair
Thank you, Mark! Matt and the team will be delighted to hear their knowledge and support stood out. We’re grateful for your recommendation and always happy to help with tile inspiration.
I purchased my tiles the other day and…
I purchased my tiles the other day and now the jobs finished the result looks amazing, I had a couple of boxes left over because I got the measurements wrong so took them back today and it was hassle free josh helped carry them from my car again great service from the warmley team thank you so much
31 October 2025
Unprompted review
Reply from Tileflair
Thanks so much, Katie! We’re thrilled your finished project looks amazing and glad Josh could make your return hassle-free. The Warmley team really appreciates your kind words.
Had an issue today with a product but a…
Had an issue today with a product but a young man in the warmley store helped me out and even advised a different product for me to use much appreciated tileflair
31 October 2025
Unprompted review
Reply from Tileflair
Thank you, Luke! We’re glad the Warmley team could help resolve your product issue and offer a useful alternative. Your feedback means a lot and we’re always here to support your projects.
Great service at tileflair spoke to…
Great service at tileflair spoke to this young chap named Corey who provided useful information about vipaboards and some off ambers products much appreciated
22 October 2025
Unprompted review
Reply from Tileflair
Thanks, Frankie! Corey will be thrilled to hear his product advice was helpful. We’re proud to offer knowledgeable service and we really appreciate your kind words.
Visited the Warmley branch recently and…
Visited the Warmley branch recently and the staff were very, helpful friendly and knowledgeable. Good selection of tiles. I am pleased with my purchase
29 October 2025
Unprompted review
Reply from Tileflair
Thank you, Alex! We’re so pleased the Warmley team made your visit informative and friendly. It’s great to hear you’re happy with your purchase and we appreciate the feedback.
Warm welcome in Warmley
I visited Tileflair in Warmley and would highly recommend. Lee gave us loads of help and advice. The quality and range were spot on too.
31 October 2025
Unprompted review
Reply from Tileflair
Thanks so much, Will! We’re delighted Lee could offer helpful advice and that the range and quality hit the mark. Your recommendation means a lot and we’d love to welcome you back.
I returned some boxes of tiles from my…
I returned some boxes of tiles from my order to warmley tile flair and got amazing service! Thank you! So helpful.
31 October 2025
Unprompted review
Reply from Tileflair
Thank you, Ella! We’re glad your return experience was smooth and supportive. The Warmley team will be thrilled with your feedback and we’re always here to help.
Simon and Damien were a huge help with…
Simon and Damien were a huge help with the choices I had to make for tiles and grout for my house renovation. Their expertise was second to none and their friendly and cheerful approach to customer service made every visit to Tile Flair a pleasure.
31 October 2025
Unprompted review
Reply from Tileflair
Thanks, Charles! Simon and Damien will be delighted to hear their friendly, knowledgeable support made your renovation choices easier. We’re proud to offer service that makes every visit a pleasure.
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