TicketQuarter Reviews 

868
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and quick to resolve any booking or ticket issues without any fuss. People note that responses to emails and phone calls arrive rapidly, often within minutes, providing wonderful peace of mind before attending live events and shows. Some reviewers were not happy with communication issues, noting delayed email replies, frustratingly long telephone queues, and missing ticket details at the time of purchase. Consumers also mentioned that support occasionally felt unhelpful, uncommunicative, or lacked proper follow-up advice when handling queries.

What people talk about most

Customer service

Customers had positive experiences with customer service, reporting quick email responses and helpful phone... See more

Service

Clients share positive opinions on service, consistently highlighting quick responses and helpful staff.... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer support replies very quickly to... See more

Staff

Customers consistently note positive experiences with staff, highlighting fast replies and helpful service.... See more

Customer communications

People report ambiguous experiences with customer communications. Some consumers praise the fast response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially easy to purchase the tickets However confirmation e mail stated that the tickets were attached. No attachment. I therefore emailed and was told that the tickets were not ready to be sent... See more

Rated 4 out of 5 stars

Ordered tickets. Confirmation said if the E-tickets don’t arrive 7 days before the event, get in touch. I forgot until two days before, but once I sent the email they got back to me with my tickets wi... See more

Rated 5 out of 5 stars

I mistakenly booked and paid for tickets on the completely wrong day , time and month. I sent an email and had a response right away. My tickets have now been reissued for the correct date . Absolutel... See more

Company replied

Rated 5 out of 5 stars

Made an error when booking my tickets, Ticketquarter solved the problem with no fuss when they didn’t really need to as it was my mistake. Great customer service!


Company details

  1. Event Ticket Seller

Written by the company

With a 24 hour online service via www.ticketquarter.co.uk and an expertly run contact centre, TicketQuarter is the best place to access tickets for a huge variety of events, large and small, from music, sport, and theatre to exhibitions, comedy and fam...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

868 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(868)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ticketquarter was so easy to use

Ticketquarter was so easy to use, when I ordered my tickets I accidentally typed my email wrong, so I emailed them and they got back to me with new tickets straight away, can’t thank them enough.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Comic Con Liverpool

The gentleman I spoke to, super helpful and couldn't ask for anything better! Got me sorted out right there and then, wish other firms/companies etc were as efficient as he was👍

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Sophie

Sophie, on the phone at the M&S Arena Box Office in Liverpool, was both extremely helpful (she even phoned me back) and very patient. Give her pay rise.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service!
This is my first Comic Con in Liverpool and I am coming from London with my child. I had a lot of questions and they were so nice, patient and quick to answer!

Thank you so much :)

4 March 2025
Unprompted review
Rated 4 out of 5 stars

Had an issue with a typo in booking…

Had an issue with a typo in booking tickets customer service sorted it in no time even after a misunderstanding a couple of swiftly replied email and all was rectified had a great time Liverpool indoor fair was excellent too.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Great accessible ticket service

Recently I've been needing to get accessible tickets for myself as my husband's carer. This year, Ticket Quarter has changed their system for how they do this and it has been excellent. My enquiries have been responded to incredibly quickly and everything has been sorted out for me without any hassle!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Quick to respond

I have used ticket quarter a few times and I am pleased with their service.
The original e-ticket for an event didn’t arrive but they were quick to rectify it.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

My problem was dealt with efficiently and quickly

I have an event in Aug and that many fab guests have been announced that I decided I needed a weekend ticket but I'd only purchased one for the sat plus if I was now doing the weekend I needed to transfer some of my guests over to the sun the lady sorted all this for me with no problem at all and sent a confirmation and it took her about 5 mins. I can now comfortably organise my guest photos over the 2 days and allow myself to breathe.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

I cant recommend TicketQuarter enough

I cant recommend TicketQuarter enough.

I care for my disabled daughter and many times its hard to get help. Lots of places use all the buzz words to make them look good, but when it comes down to the actual service, they fail. Not so with TicketQuarter.

Having a disabled daughter I have to phone up, this leaves me vunerable to tickets selling out before the office opens, but TicketQuarter always make sure that there are plenty of tickets put by for disabled. They are always so kind and helpful and on the odd occassions when things do change, the customer service are quick to respond and quick to help out, going above and beyond.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

Incorrect Venue

I booked five tickets (2 adults, 3 children) for the Horror, Rock & Wrestle Fest, advertised as taking place in Stoneleigh, Warwickshire.

After traveling 70 miles to the venue listed on both my ticket and confirmation email, we arrived only to be told by staff at the gate that the event was not happening there.

I immediately contacted Ticket Quarter to request a refund, but they refused, claiming the event was non-refundable. They also insisted they had emailed me about a venue change, but I never received any such email—and I have confirmed this with them.

Since then, they have stopped responding. This is completely unacceptable. I paid for an event at a specific location, and through no fault of my own, I was denied entry. At the very least, Ticket Quarter should be offering refunds to affected customers

23 March 2025
Unprompted review
Rated 5 out of 5 stars

Booked last minute tickets to an event

Booked last minute tickets to an event. Emailed accessibility at TicketQuarter who went over and beyond emailing me a fast track ticket for my daughter in the middle of the night. Very much appreciated.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Ticket issue

Had an issue with tickets. After contacting Ticket Quarter their customer service staff were onto it immediately and resolved the issue. Excellent and prompt service.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Ticket quarter are bloody amazing

Ticket quarter are bloody amazing. I've used them multiple times over multiple events and they are always so helpful. Always quick responses and help you as much as they can. Recommend 20/10

19 March 2025
Unprompted review

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